How Does Your Business Handle Customer Praise?

sign up for a free account
#custserv
2013-07-24 to 2013-07-24 669 Twitter search results Time 2013-07-24 1:00 am 2013-07-24 1:00 am 73 contributors 229 retweets 0 @replies 0 links
2013-07-24 1:00 am 2013-07-24 1:01 am 2013-07-24 1:01 am 2013-07-24 1:01 am 2013-07-24 1:01 am 2013-07-24 1:01 am 2013-07-24 1:01 am 2013-07-24 1:01 am 2013-07-24 1:01 am 2013-07-24 1:01 am 2013-07-24 1:02 am 2013-07-24 1:02 am 2013-07-24 1:02 am 2013-07-24 1:02 am
2013-07-24 1:02 am 2013-07-24 1:02 am 2013-07-24 1:02 am 2013-07-24 1:03 am 2013-07-24 1:03 am 2013-07-24 1:03 am 2013-07-24 1:03 am 2013-07-24 1:03 am 2013-07-24 1:03 am 2013-07-24 1:03 am
User Tweet CustServGreeter Welcome wonderful #custserv people! VickieMacFadden Hey Guys and Gals!How is everyone tonight? And @CustServGreeter...we need a pic of your orange bowtie! :) #custserv CustServGreeter Starts NOW: "How do you handle customer praise?" #custserv DustanBrenneman Good evening everyone in #custserv ! CustServGreeter @VickieMacFadden Broke the camera, Vickie! :) #custserv tburgess57 Hello #custserv . Hope you are having a good week AskCiti You're welcome! I'm glad we were able to help. #custserv ^CD RT @sheaboothe @AskCiti Thanks for your help earlier! CustServGreeter Hello, Dustan! RT @DustanBrenneman: Good evening everyone in #custserv ! AB_BizAdvisors @CustServGreeter @MarshaCollier @AlHopper_ Hi all. Good evening. #custserv CustServGreeter Super! Thanks for coming. RT @tburgess57: Hello #custserv . Hope you are having a good week LovelyLu Hi all - #custserv AlHopper_ Hey hey hey it's big Albert... #custserv how is everyone? VickieMacFadden @CustServGreeter orange must have been too bright! :) #custserv KINSHIPd Improvement for Customer Service Needed! http://t.co/Kyx2v9ER8p by @Synthetix_Ltd via @B2Community #custserv CustServGreeter @AB_BizAdvisors Good evening! #custserv HollyChessman RT @GregOrtbach: Please join us for #custserv at 9:00 EST / 6:00 PST n@hollychessman @stevecassady @akiagarnett @tburgess57 @alinebadr @ama\\u2026 GregOrtbach Good evening #custserv How is everyone? VickieMacFadden @AlHopper_ rockin' and rollin'! How are you? #custserv CustServGreeter @AlHopper_ Doin' great, Al! #custserv CustServGreeter Super, Greg! RT @GregOrtbach: Good evening #custserv How is everyone? tburgess57 @HollyChessman get over here #custserv VickieMacFadden @GregOrtbach awesome, Greg! How are things in Canada? #custserv AB_BizAdvisors @gymgrl365 time for #custserv chat. Follow @CustServGreeter and hashtag LovelyLu @CustServGreeter Howdy handsome! #CustServ BH_Social Good afternoon everybody in #custserv CustServGreeter What he said. :) RT @tburgess57: @HollyChessman get over here #custserv
2013-07-24 1:04 am 2013-07-24 1:04 am 2013-07-24 1:04 am 2013-07-24 1:04 am 2013-07-24 1:04 am 2013-07-24 1:04 am 2013-07-24 1:04 am 2013-07-24 1:04 am 2013-07-24 1:05 am 2013-07-24 1:05 am 2013-07-24 1:05 am 2013-07-24 1:05 am 2013-07-24 1:05 am 2013-07-24 1:05 am 2013-07-24 1:05 am 2013-07-24 1:05 am 2013-07-24 1:05 am 2013-07-24 1:05 am 2013-07-24 1:06 am 2013-07-24 1:06 am 2013-07-24 1:06 am 2013-07-24 1:06 am 2013-07-24 1:06 am 2013-07-24 1:06 am 2013-07-24 1:06 am 2013-07-24 1:07 am 2013-07-24 1:07 am 2013-07-24 1:07 am 2013-07-24 1:07 am 2013-07-24 1:07 am 2013-07-24 1:08 am 2013-07-24 1:08 am
GregOrtbach
Hello you! RT @LovelyLu: @CustServGreeter Howdy handsome! #CustServ CustServGreeter Hi, Brandon RT @BH_Social: Good afternoon everybody in #custserv HollyChessman Hello @AlHopper_ @VickieMacFadden @LovelyLu @CustServGreeter and all at #CustServ AlHopper_ @VickieMacFadden Glad to hear it! I'm having a swinging evening my self, thanks. #custserv marilynsuttle Happy to join in on #custserv tonight. LovelyLu Hiya big guy! @GregOrtbach @CustServGreeter #custserv CustServGreeter @HollyChessman Hi, Holly! #custserv gymgrl365 @AB_BizAdvisors @CustServGreeter got it!#CustServ HollyChessman @tburgess57 I'm here! I'm here! Just hoping the baby doesn't wake up like he did last night #CustServ AlHopper_ @BH_Social No worries, bud! Let me know if you need any help with it. #custserv thanks again for such a great offer! MarshaCollier Sorry I'm ;ate - just made it! #custserv GregOrtbach Tonight on #custserv we'll be discussing "How do you handle customer praise?" LovelyLu Hey Holly, Al, Vickie! @HollyChessman @AlHopper_ @VickieMacFadden @CustServGreeter #CustServ AlHopper_ @HollyChessman @VickieMacFadden @LovelyLu @CustServGreeter greetings and salutations to all! #custserv CustServGreeter @gymgrl365 Glad to have you joining us! #custserv HollyChessman @CustServGreeter @tburgess57 LOL! I made to and am happy to be here! #CustServ VickieMacFadden @HollyChessman hey Holly! all your gorgeous babies in bed? #custserv AlHopper_ @MarshaCollier That makes 2 of us then :0) #custserv gymgrl365 @CustServGreeter hi y'all! My first time #CustServ MarshaCollier Great topic idea from @RoyAtkinson RT @GregOrtbach Tonight on #custserv we'll be discussing "How do you handle customer praise?" VickieMacFadden @MarshaCollier the party doesn't start till you're here! #browniepoints :) #custserv HollyChessman @VickieMacFadden Thank heavens yes! :) Mama needs her Tweet time! #CustServ GregOrtbach You've always been great at making an entrance ;) RT @MarshaCollier: Sorry I'm ;ate - just made it! #custserv Jonathan_HR_Law #custserv glad to be her too marilynsuttle Often overlooked topic - handling customer praise n#custserv AB_BizAdvisors RT @HollyChessman: @VickieMacFadden Thank heavens yes! :) Mama needs her Tweet time! #CustServ changeguerilla Just finished #LeadFromWithin now on to #CustServ - fun night! AlHopper_ I agree heartily, Marsha #custserv @MarshaCollier @CustServGreeter @GregOrtbach tburgess57 @HollyChessman better cue up the raffi cd #custserv CustServGreeter Welcome welcome. Buckle up! RT @gymgrl365: @CustServGreeter hi y'all! My first time #CustServ HollyChessman @tburgess57 Or maybe some hypnotism #CustServ AlHopper_ Busy night! RT @changeguerilla Just finished #LeadFromWithin now on to #CustServ - fun night!
2013-07-24 1:08 am
2013-07-24 1:08 am 2013-07-24 1:08 am 2013-07-24 1:08 am 2013-07-24 1:08 am
2013-07-24 1:08 am
2013-07-24 1:08 am 2013-07-24 1:08 am 2013-07-24 1:08 am 2013-07-24 1:08 am 2013-07-24 1:08 am 2013-07-24 1:09 am 2013-07-24 1:09 am
2013-07-24 1:09 am 2013-07-24 1:09 am 2013-07-24 1:09 am 2013-07-24 1:09 am
2013-07-24 1:09 am 2013-07-24 1:09 am 2013-07-24 1:10 am 2013-07-24 1:10 am 2013-07-24 1:10 am
2013-07-24 1:10 am
2013-07-24 1:10 am 2013-07-24 1:10 am
TheDaringWoman RT @paulbromford: The Secrets To Amazon\\u2019s Customer Experience Strategyhttp://t.co/uLpFhc0sbA via @MichaelHinshaw #custexp #custserv CustServGreeter @marilynsuttle Thanks, Marilyn -I think so too. #custserv Jonathan_HR_Law Me too! @changeguerilla: Just finished #LeadFromWithin now on to #CustServ - fun night!\\u201d CustServGreeter @changeguerilla Hi, Andy! #custserv HollyChessman @MarshaCollier @gymgrl365 @VickieMacFadden @Jonathan_HR_Law @AlHopper_ @changeguerilla @tburgess57 @marilynsuttle Hi Marsha!!! #CustServ janewhitaker12 RT @MarshaCollier: Great topic idea from @RoyAtkinson RT @GregOrtbach Tonight on #custserv we'll be discussing "How do you handle customer \\u2026 VickieMacFadden @LovelyLu and good evening to you! :) #custserv GregOrtbach #Custserv thought of the day read at a DMV: "Everyone here brings JOY. Some when arriving, others when leaving." MarshaCollier If anyone in #custserv is having trouble with Twitter API, try http://t.co/Yv6EBsLYia - seems to be working RoyAtkinson @MarshaCollier Hello, Marsha! #custserv SJAbbott Hey #custserv friends. How is everyone this summer evening? AB_BizAdvisors #goodstuff is that every tuesday? RT @changeguerilla: Just finished #LeadFromWithin now on to #CustServ - fun night! AlHopper_ definitely! welcome! RT @CustServGreeter Welcome welcome. Buckle up! RT @gymgrl365: @CustServGreeter hi y'all! My first time #CustServ HollyChessman @green_dreamhome #CustServ is where I'm usually at this time on a Tu evening :) #CanaryChat LovelyLu @SJAbbott Enjoying a nice thunder storm (hoping I can stick around the entire hour) #custserv CustServGreeter @Jonathan_HR_Law Welcome Jonathan! #custserv homejobsusa1 RT @MarshaCollier: Great topic idea from @RoyAtkinson RT @GregOrtbach Tonight on #custserv we'll be discussing "How do you handle customer \\u2026 CustServGreeter RT @MarshaCollier: If anyone in #custserv is having trouble with Twitter API, try http://t.co/iyq156nYTD - seems to be working MarshaCollier Please post links, news, deals and promotions during the LAST 5 minutes of #custserv chat. We strip all spam to keep pristine archives CustServGreeter Peachy! :) You? RT @SJAbbott: Hey #custserv friends. How is everyone this summer evening? gymgrl365 @AlHopper_ @CustServGreeter am so ready! #CustServ VickieMacFadden RT @CustServGreeter: RT @MarshaCollier: If anyone in #custserv is having trouble with Twitter API, try http://t.co/iyq156nYTD - seems to be\\u2026 AlHopper_ RT @MarshaCollier: Please post links, news, deals and promotions during the LAST 5 minutes of #custserv chat. We strip all spam to keep pri\\u2026 MarshaCollier Tonight's #custserv chat will be archived with the past 100 on @scribd green_dreamhome @HollyChessman Tell the ppl in #custserv that a chemical-free, fragrance-free environment is good Customer Service! #canarychat
2013-07-24 1:10 am 2013-07-24 1:10 am 2013-07-24 1:10 am 2013-07-24 1:10 am 2013-07-24 1:10 am 2013-07-24 1:10 am 2013-07-24 1:10 am 2013-07-24 1:11 am 2013-07-24 1:11 am 2013-07-24 1:11 am 2013-07-24 1:11 am 2013-07-24 1:11 am
GregOrtbach
2013-07-24 1:11 am 2013-07-24 1:11 am 2013-07-24 1:11 am 2013-07-24 1:11 am 2013-07-24 1:11 am 2013-07-24 1:11 am 2013-07-24 1:11 am 2013-07-24 1:11 am 2013-07-24 1:11 am 2013-07-24 1:11 am 2013-07-24 1:12 am 2013-07-24 1:12 am 2013-07-24 1:12 am 2013-07-24 1:12 am 2013-07-24 1:12 am 2013-07-24 1:12 am 2013-07-24 1:12 am 2013-07-24 1:12 am
RT @MarshaCollier: Tonight's #custserv chat will be archived with the past 100 on @scribd . AlHopper_ RT @MarshaCollier: Tonight's #custserv chat will be archived with the past 100 on @scribd jwongjk @GregOrtbach hey Greg, #CustServ brings back memories. It's been a long while. How've you been? :) CustServGreeter RT @MarshaCollier: Tonight's #custserv chat will be archived with the past 100 on @scribd MarshaCollier Q1: Does your organization (even if it's just you) receive customer praise regularly? #custserv GregOrtbach RT @MarshaCollier: Q1: Does your organization (even if it's just you) receive customer praise regularly? #custserv . AlHopper_ RT @MarshaCollier: Q1: Does your organization (even if it's just you) receive customer praise regularly? #custserv happycues Going to join in. :) @changeguerilla: Just finished #LeadFromWithin now on to #CustServ - fun night! CustServGreeter @jwongjk Nice to see you! #custserv MarshaCollier @jwongjk Good to see you! #custserv gymgrl365 @MarshaCollier @Scribd thank you Marsha #CustServ GregOrtbach Wow - great to hear from you!RT @jwongjk: @GregOrtbach hey Greg, #CustServ brings back memories. It's been a long while. How've you been? :) CustServGreeter @happycues Great, Bobbi! Happy you could join us. #custserv MarshaCollier @gymgrl365 Nice to meet you #custserv LovelyLu A1 Pretty regularly. More praise than no response and definitely more than complaints. #custserv CustServGreeter RT @MarshaCollier: Q1: Does your organization (even if it's just you) receive customer praise regularly? #custserv shawnmcpike Present! RT @MarshaCollier If anyone in #custserv is having trouble with Twitter API, try http://t.co/CpuQplCNT4 - seems to be working VickieMacFadden tchat.io not working as well as last time :( #custserv tburgess57 @HollyChessman maybe you could read recent supreme court decisions to your baby to make him tired #custserv AlHopper_ A1 I'd say yes to both. Being in social we hear shoutouts to individuals & the brand #custserv instapulse That was a quick week! Time once again for #custserv chat! Hi everyone! AB_BizAdvisors RT @MarshaCollier: Q1: Does your organization (even if it's just you) receive customer praise regularly? #custserv CustServGreeter @LovelyLu Cause you're awesome\\u2026 :) #custserv jwongjk @MarshaCollier Hi Marsha! Definitely a pleasure :) #custserv MarshaCollier A1 The best part about selling on #eBay is that you get feedback posted on the site immediately! #custserv happycues Joining for the first time. #CustServ Looking forward to chat! HollyChessman A1 I often receive praise for the job I do, which reflects well on my company as a whole #CustServ BH_Social A1 Every org/brand receives praise worth amplifying, even if its non-vocal purchasing. That's an endorsement! #custserv changeguerilla A1: Yes - When things go well, they go very well. #CustServ GregOrtbach Welcome to #custserv! RT @happycues: Joining for the first time.
2013-07-24 1:13 am 2013-07-24 1:13 am 2013-07-24 1:13 am 2013-07-24 1:13 am
2013-07-24 1:14 am 2013-07-24 1:14 am
2013-07-24 1:14 am 2013-07-24 1:14 am 2013-07-24 1:14 am 2013-07-24 1:14 am 2013-07-24 1:14 am 2013-07-24 1:14 am 2013-07-24 1:14 am 2013-07-24 1:14 am 2013-07-24 1:14 am
#CustServ Looking forward to chat! CustServGreeter @shawnmcpike Hi, Shawn! #custserv gymgrl365 @MarshaCollier yes..I'm a self employed Personal trainer and often receive praise on FB, twitter and F2F #CustServ DustanBrenneman A1. Our individual agents receive customer praise through CSATS and "Kudo" escalations to supervisors. #CustServ AlHopper_ join us here http://t.co/w4DgGUSaDW RT @VickieMacFadden tchat.io not working as well as last time :( #custserv MarshaCollier @shawnmcpike Good to see you #teamGinger #custserv welcome! @happycues monikarun @MarshaCollier Mine does, but I'd hope all do! If not, address the negative remarks and turn them around! #custserv HollyChessman @tburgess57 When I'm desperate enough I'll try almost anything #CustServ marilynsuttle Getting praise from clients regularly makes it even more important to keep improving. #custserv VickieMacFadden @happycues welcome! I see you're also in NC! Used to live in your fair city! #custserv BarryBirkett Fantastic! RT @gymgrl365: @MarshaCollier yes..I'm a self employed Personal trainer and often receive praise on FB, twitter and F2F #CustServ joannpeach RT @MarshaCollier: A1 The best part about selling on #eBay is that you get feedback posted on the site immediately! #custserv CustServGreeter @monikarun Hi, Monika! Welcome! #custserv CustServGreeter RT @marilynsuttle: Getting praise from clients regularly makes it even more important to keep improving. #custserv MarshaCollier @gymgrl365 It helps, so we can reference your answer, to put A (for answer) and then the number of the Q before your response ;) #custserv mpace101 @CustServGreeter @MarshaCollier hello all, sorry to be so MIA. You all deserve the #custserv praise AlHopper_ sweet RT @gymgrl365: @MarshaCollier yes..I'm a self employed Personal trainer and often receive praise on FB, twitter and F2F #CustServ monikarun @MarshaCollier also @etsy encourages feedback as well. Great for DIY'ers like me! #custserv happycues A1: Yes, daily. #CustServ MarshaCollier @FitDre Meet our new #custserv member @gymgrl365 - she's a trainer too GregOrtbach @jwongjk It's great to see you. We'll have to catch up proper soon. :D #custserv SJAbbott A1 Often. It's gracious, and I appreciate it. Usually just found in the kindness of their voice. #custserv CustServGreeter @mpace101 @MarshaCollier Thanks, Mike! #custserv greengirlmedia RT @MarshaCollier: If anyone in #custserv is having trouble with Twitter API, try http://t.co/Yv6EBsLYia - seems to be working monikarun @CustServGreeter thanks! Happy to be here. Love the subject! #CustServ MarshaCollier You bet! Fab how that works RT @monikarun: also @etsy encourages feedback as well. Great for DIY'ers like me! #custserv
2013-07-24 1:14 am
shawnmcpike
2013-07-24 1:14 am 2013-07-24 1:14 am 2013-07-24 1:15 am
2013-07-24 1:15 am 2013-07-24 1:15 am 2013-07-24 1:15 am
2013-07-24 1:15 am 2013-07-24 1:15 am 2013-07-24 1:15 am 2013-07-24 1:15 am 2013-07-24 1:15 am 2013-07-24 1:15 am 2013-07-24 1:15 am 2013-07-24 1:15 am 2013-07-24 1:15 am 2013-07-24 1:16 am 2013-07-24 1:16 am 2013-07-24 1:16 am 2013-07-24 1:16 am 2013-07-24 1:16 am 2013-07-24 1:16 am 2013-07-24 1:16 am 2013-07-24 1:16 am 2013-07-24 1:16 am 2013-07-24 1:16 am
Topic I believe in RT @MarshaCollier @RoyAtkinson @GregOrtbach Tonight on #custserv we'll be discussing "How do you handle customer praise?" changeguerilla A1: The problem is: today's excellent is tomorrow's good and next week's just OK. #CustServ MarshaCollier @monikarun Welcome to #custserv BarryBirkett Better than $$ RT @marshacollier: A1 The best part about selling on #eBay is that you get feedback posted on the site immediately! #custserv HollyChessman @MarshaCollier Nice! I don't like to wait to get my feedback. Otherwise, how can I improve or know I'm doing it right? #CustServ GregOrtbach A1: We have been blessed in this dept. Often in writing which is extra special. #custserv AB_BizAdvisors A1 RT @gymgrl365: @MarshaCollier yes..I'm a self employed Personal trainer and often receive praise on FB, twitter and F2F #CustServ GregOrtbach Q2: Do you also receive customer complaints? #custserv AlHopper_ It's great to see the new faces in #custserv CustServGreeter RT @GregOrtbach: Q2: Do you also receive customer complaints? #custserv jwongjk A1: I think if your organization is not receiving any praise lately, it's time for an honest self check. #CustServ INIT_MKT RT @GreenCallCenter: "Customer Service is not a department, it is a philosophy" #CustServ #CallCenter @hyken http://t.co/8AqP92I9Iq CustServGreeter RT @jwongjk: A1: I think if your organization is not receiving any praise lately, it's time for an honest self check. #CustServ MarshaCollier @BarryBirkett Also, consistently top rated #custserv on #eBay gives you 20% off Final fees! CustServGreeter Just joining us? Tonight's chat topic: "How do you handle customer praise?" #custserv DustanBrenneman A2. Of course :) #custserv LovelyLu You're such a sweet talker Roy! ;-) RT @CustServGreeter: @LovelyLu Cause you're awesome\\u2026 :) #custserv SJAbbott A2 Yes. I accept them graciously and act quickly. Again, usually found in the tone of voice. #custserv AlHopper_ @HollyChessman I wish some of my professors would understand that concept #CustServ monikarun @CustServGreeter @jwongjk if you aren't receiving any praise, are you doing something wrong? Radio silence can't be good. #CustServ AlHopper_ RT @CustServGreeter RT @GregOrtbach: Q2: Do you also receive customer complaints? #custserv CustServGreeter @LovelyLu :) Moi?? #custserv BarryBirkett Wow - extra effort to write IS great! RT @gregortbach: We have been blessed in this dept. Often in writing which is extra special. #custserv LovelyLu A2 The complaints, when they come, are more important than the praise. That's where I get the new game plans from! #custserv happycues Thanks Roy! Nice to meet you! @CustServGreeter: @happycues Great, Bobbi! Happy you could join us. #custserv stevencpitcher @MarshaCollier A1. It's much more evident now through social channels. #custserv
2013-07-24 1:16 am
CustServGreeter
2013-07-24 1:17 am 2013-07-24 1:17 am 2013-07-24 1:17 am 2013-07-24 1:17 am 2013-07-24 1:18 am 2013-07-24 1:18 am 2013-07-24 1:18 am 2013-07-24 1:18 am
2013-07-24 1:18 am 2013-07-24 1:18 am 2013-07-24 1:18 am 2013-07-24 1:18 am
2013-07-24 1:18 am 2013-07-24 1:18 am 2013-07-24 1:18 am 2013-07-24 1:18 am
RT @LovelyLu: A2 The complaints, when they come, are more important than the praise. That's where I get the new game plans from! #custserv MarshaCollier Who? us? RT @GregOrtbach Q2: Do you also receive customer complaints? #custserv HollyChessman A2 I rarely get complaints & if I do it's usually due to a misunderstanding which can be cleared up #CustServ rosettalue What Industries Get the Most Customer Service Complaints? #cxo #custserv http://t.co/eEHSgw27ti AlHopper_ A2 If you want to receive positive feedback, you should be equally able to get negative feedback #custserv CustServGreeter @stevencpitcher Hi, Steven! Good to see you here. #custserv stephaniethum RT @CustServGreeter: Just joining us? Tonight's chat topic: "How do you handle customer praise?" #custserv MarshaCollier @stevencpitcher Definitely so! #custserv GregOrtbach A2: We encourage all kinds of feedback.I'd prefer open dialogue to social/public complaints but that's not always possible. #custserv happycues Thanks Greg! Nice to meet you! @GregOrtbach: Welcome to #custserv! RT @happycues: Joining for the first time. CustServGreeter And vice-versa. RT @AlHopper_: A2 If you want to receive positive feedback, you should be equally able to get negative feedback #custserv GregOrtbach :D RT @MarshaCollier: Who? us? RT @GregOrtbach Q2: Do you also receive customer complaints? #custserv DustanBrenneman A2. Customer complaints are the best way to prevent today's "excellent" from becoming tomorrow's "ok". #custserv bsdalton hi #custserv HollyChessman RT @AlHopper_: A2 If you want to receive positive feedback, you should be equally able to get negative feedback #custserv changeguerilla A2: If customers aren't complaining to you, doesn't mean they are not complaining to someone. #CustServ tburgess57 @HollyChessman I can find some Canadian children's stuff on YouTube for you #custserv GregOrtbach @happycues You too! Jump right in - friendly #custserv crowd. ;) AB_BizAdvisors @GregOrtbach A2 Complaints are very common in many businesses. Ppl tend to use to get discounts, deals, etc. Not always credible #custserv CustServGreeter Barry! Good to see you. RT @bsdalton: hi #custserv HollyChessman @AlHopper_ Agree! And remember that feedback provides you with a chance to improve. Don't take it as a personal attack. #CustServ VickieMacFadden Negative feedback an opportunity to learn and grow. #custserv happycues Thanks Marsha! Nice to meet you! @MarshaCollier: @shawnmcpike Good to see you #teamGinger #custserv welcome! @happycues\\u201d stephaniethum RT @changeguerilla: A2: If customers aren't complaining to you, doesn't mean they are not complaining to someone. #CustServ bsdalton @custservgreeter good to be here, Roy! #custserv AlHopper_ Too true! RT @changeguerilla A2: If customers aren't complaining to you, doesn't mean they are not complaining to someone. #CustServ BarryBirkett SO they mean it when they it's important! RT @marshacollier: Also,
2013-07-24 1:19 am 2013-07-24 1:19 am
2013-07-24 1:19 am 2013-07-24 1:19 am 2013-07-24 1:19 am 2013-07-24 1:20 am 2013-07-24 1:20 am 2013-07-24 1:20 am
2013-07-24 1:20 am 2013-07-24 1:20 am 2013-07-24 1:20 am 2013-07-24 1:20 am 2013-07-24 1:20 am 2013-07-24 1:20 am 2013-07-24 1:20 am
consistently top rated #custserv on #eBay gives you 20% off Final fees! Jonathan_HR_Law #CustServ I asked for complaints; i want to make it easy for people to give me info I need rosettalue What is excellent online customer service and how do customers respond [2 X Infographics] #cxo #custserv http://t.co/FkxTNrIIgS BH_Social A2 Too many brands think they don't have complaints to address bc they're not proactive in looking for them #custserv marilynsuttle Q2: If you aren't getting complaints it's important to find ways to ferret it rather than fear it. #custserv GregOrtbach Listen to customer praise, but ensure you HEAR customer complaints. #custserv marilynsuttle #custserv thomjeff Can't wait to share what we've done with @CxEngage & #Twilio time in queue, queue position & queue name for better #CustServ #CEM shawnmcpike Not engaging customer praise makes as much sense as bleeping out anytime your brand is positively mentioned in regular media #custserv HollyChessman Exactly! RT @VickieMacFadden: Negative feedback an opportunity to learn and grow. #custserv Jonathan_HR_Law Bingo @changeguerilla: A2: If customers aren't complaining to you, doesn't mean they are not complaining to someone. #CustServ\\u201d gymgrl365 @MarshaCollier @FitDre tx! And hello! #CustServ happycues Thanks Vickie! Nice to meet you! @VickieMacFadden: @happycues welcome! I see you're also in NC! Used to live in your fair city! #custserv\\u201d jwongjk A2: For sure! and it is a sign of growth. It shows that we are doing something, but maybe not there yet - which we strive for #custserv CustServGreeter @jwongjk Good outlook. #custserv tburgess57 Put together a social media brag book of all the good stuff you have received #custserv CustServGreeter RT @tburgess57: Put together a social media brag book of all the good stuff you have received #custserv GregOrtbach RT @gymgrl365: A2 I deal one on one...clients may be reluctant to complain... Suggestions? Should I give out surveys? #custserv BarryBirkett @gymgrl365 Make them comfortable with idea that you value their suggestions to make the experience you provide even better. #custserv marilynsuttle A2: Customer praise grows stronger after a complaint is heard and handled well. #custserv bsdalton A2: like complaints, there is a root cause to each praise. Therein is the opportunity. #custserv mpace101 A1: Yes regularly, with large org's you get a lot of +/- feedback, the trick is pulling it out & making it meaningful #CustServ CustServGreeter RT @bsdalton: A2: like complaints, there is a root cause to each praise. Therein is the opportunity. #custserv MarshaCollier @gymgrl365 will send you survey links at end of #custserv chat IMPACT_Jodi Is Your Company a Customer Sieve? #custexp #cx #custserv http://t.co/m6xwHnBrSF stephaniethum A2 Customer complaints are sometimes even bigger gifts than praise.
2013-07-24 1:20 am 2013-07-24 1:20 am 2013-07-24 1:20 am 2013-07-24 1:21 am 2013-07-24 1:21 am 2013-07-24 1:21 am 2013-07-24 1:21 am 2013-07-24 1:21 am 2013-07-24 1:21 am 2013-07-24 1:21 am 2013-07-24 1:21 am 2013-07-24 1:21 am 2013-07-24 1:21 am 2013-07-24 1:21 am
(Hi, it has been awhile!) #CustServ changeguerilla A2: I've said it before but: No such thing as failure. Only feedback. #CustServ GregOrtbach RT @CustServGreeter: RT @bsdalton: A2: like complaints, there is a root cause to each praise. Therein is the opportunity. #custserv HollyChessman @green_dreamhome I can tell you that I would def be more active at a different time. And you know it's all about me. :) #CustServ noodlemaine Work has been beyond draining. Beyond. And now we have ticketing system woes. Never a dull day in #custserv. CustServGreeter @stephaniethum Hi, Stephanie! #custserv marilynsuttle @GregOrtbach Change the question to "how can we make service even better?" #custserv FitDre \\u201c@gymgrl365: @MarshaCollier @FitDre tx! And hello! #CustServ\\u201d hello!!! MikeLehrOZA @Jonathan_HR_Law #CustServ Hey, a complaint is just an insight someone doesn't want to hear!!! happycues RT @Hyken: Customer service is not a department. It is a philosophy! #custserv DwightFrindt RT @changeguerilla: A2: If customers aren't complaining to you, doesn't mean they are not complaining to someone. #CustServ VickieMacFadden We take customer praise, after a big thank you, and ask if they would share on our website, use in blogpost, etc. #custserv MikeLehrOZA RT @Jonathan_HR_Law: #CustServ I asked for complaints; i want to make it easy for people to give me info I need CustServGreeter RT @changeguerilla: A2: I've said it before but: No such thing as failure. Only feedback. #CustServ rosettalue RT @nporte: RT @rosettalue: Customer service trumps technology. Don't forget the basics of good customer service! #cxo #custservhttp://t.\\u2026 HollyChessman So true! RT @marilynsuttle: A2: Customer praise grows stronger after a complaint is heard and handled well. #custserv MarshaCollier @BarryBirkett No kidding. I treat my #eBay customers with white kid gloves. 20% off fees is a HUGE deal #custserv GregOrtbach @AB_BizAdvisors Perhaps an early escalation process to legitimize their complaint? #custserv "Oh, no, it's OK." bsdalton @marilynsuttle do you know of any research that supports that? #custserv BH_Social When brands explain why they're asking for feedback, and appear honest in wanting to improve, customers respond #custserv gymgrl365 @BarryBirkett great suggestion..nothing better than real conversation #CustServ MarshaCollier Q3: Do you have a consistent process for dealing with complaints? #custserv CustServGreeter @FitDre Howdy! Welcome. #custserv AlHopper_ RT @MarshaCollier: Q3: Do you have a consistent process for dealing with complaints? #custserv GregOrtbach RT @MarshaCollier: Q3: Do you have a consistent process for dealing with complaints? #custserv . CustServGreeter @MikeLehrOZA Hello, Mike! #custserv PricePerrott How do organisations perform at #complaint management? Great
2013-07-24 1:22 am 2013-07-24 1:22 am 2013-07-24 1:22 am 2013-07-24 1:22 am 2013-07-24 1:22 am
2013-07-24 1:23 am 2013-07-24 1:23 am 2013-07-24 1:23 am 2013-07-24 1:23 am 2013-07-24 1:23 am
2013-07-24 1:23 am 2013-07-24 1:23 am 2013-07-24 1:23 am 2013-07-24 1:23 am
responses so far! Add yours at http://t.co/zuQFh1J7Hj #custexp #custserv #cx GregOrtbach Great! RT @marilynsuttle: @GregOrtbach Change the question to "how can we make service even better?"CC: @gymgrl365 #custserv BarryBirkett Or don't know what they sound like MRT @bh_social: ... think they don't have complaints to address ... (not) looking for them #custserv KPMarshFearless RT @marilynsuttle: A2: Customer praise grows stronger after a complaint is heard and handled well. #custserv CustServGreeter @DwightFrindt Hi, Dwight. Thanks for coming. #custserv SJAbbott Yes. RT @BH_Social: When brands explain why they're asking for feedback and appear honest in wanting to improve, customers respond #custserv BH_Social A3 Brands without clear processes to address #custserv issues are doomed to repeat mistakes, not resolve concerns changeguerilla A2: Praise can result in complacency but complaints never do! #CustServ gymgrl365 @MarshaCollier thank you! #CustServ mpace101 A2: if aren't receiving customer complaints, you are either not listening or not innovating - either way you'll be out if biz #CustServ HollyChessman @tburgess57 I can just read him some of the tech writing I've done in the past. Manuals - good stuff #CustServ CustServGreeter @Hyken Hi, Shep! #custserv AlHopper_ A3 Sure. I consistantly listen with an open mind to find the base pain point so i can help correct it #custserv Jonathan_HR_Law Mike is great contributor. Smart guy \\u201c@CustServGreeter: @MikeLehrOZA Hello, Mike! #custserv\\u201d Pat_Cluett RT @MarshaCollier: Q3: Do you have a consistent process for dealing with complaints? #custserv GregOrtbach @AlHopper_ Good point. Don't treat the symptom, go after the core. #custserv LovelyLu A3 We always try to dissect the complaints to see where the breakdown in our process is and what we can do to fix it. #custserv monikarun @BH_Social and we live in the internet age. You better believe I google your business before I buy from you, the truth is there. #CustServ SJAbbott A3 Face to face. All the cards on the table. It's the only way in my world. #custserv. jwongjk @monikarun that's for sure! same goes to complaints I reckon' @CustServGreeter #custserv CustServGreeter @Pat_Cluett Welcome back, Pat! #custserv AB_BizAdvisors RT @AlHopper_: A3 Sure. I consistantly listen with an open mind to find the base pain point so i can help correct it #custserv instapulse A1/A2 Positive and negative feedback are both required for improvements to your business. If not direct, ask in a survey #custserv Pat_Cluett @GregOrtbach @MarshaCollier #custserv A3: unfortnately no changeguerilla A3: Don't "deal with" complaints. Change with them! #CustServ CustServGreeter @instapulse Thanks for coming to the chat ! #custserv GregOrtbach Absolutely. RT @SJAbbott: A3 Face to face. All the cards on the table. It's the only way in my world. #custserv.
2013-07-24 1:23 am 2013-07-24 1:23 am
FitDre
2013-07-24 1:24 am 2013-07-24 1:24 am 2013-07-24 1:24 am 2013-07-24 1:24 am 2013-07-24 1:24 am 2013-07-24 1:24 am 2013-07-24 1:24 am
2013-07-24 1:25 am 2013-07-24 1:25 am 2013-07-24 1:25 am 2013-07-24 1:25 am
\\u201c@CustServGreeter: @FitDre Howdy! Welcome. #custserv\\u201d hello and thank u. Hi. MarshaCollier A3: Procedure: First my blood pressure rises> face gets red> I write a nasty response> delete it and get up and walk> then respond #custserv donnacutting RT @marilynsuttle: A2: Customer praise grows stronger after a complaint is heard and handled well. #custserv DustanBrenneman A3. Having a consistent process is a great way to de-escalate a situation.However sometimes you need to be flexible #custserv AB_BizAdvisors Absolutely!!! RT @GregOrtbach: @AlHopper_ Good point. Don't treat the symptom, go after the core. #custserv BH_Social @monikarun Exactly. Brands not looking to at least have a say/voice in Google-friendly places like forums will struggle with #custserv marilynsuttle @bsdalton I can dig out that research. Experienced examples of it many times. #custserv HollyChessman A3 Listen with empathy, understand the root cause of a problem, do your best to fix it or find an alternate solution #CustServ Pat_Cluett RT @GregOrtbach: Q2: Do you also receive customer complaints? #custserv gymgrl365 @MarshaCollier A3: am examining that now. Good Q! #CustServ CustServGreeter RT @MarshaCollier: Q3: Do you have a consistent process for dealing with complaints? #custserv stephaniethum A3 Listen first. Clarify unknowns. Organize a response with the right people and message. Deliver. Follow-up. #CustServ donhornsby RT @changeguerilla: A2: I've said it before but: No such thing as failure. Only feedback. #CustServ AlHopper_ Isn't that y reason we serve? 2 make it better RT @GregOrtbach: @AlHopper_ Good point. Don't treat the symptom, go after the core. #custserv bhannan RT @GreenCallCenter: "Customer Service is not a department, it is a philosophy" #CustServ #CallCenter @hyken http://t.co/8AqP92I9Iq instapulse @CustServGreeter A little late but glad to be here! Thanks Roy! #custserv Jonathan_HR_Law #custserv I listen for the embedded complaints. I find way for client to know message received happycues A2: Not very many as we try to set ourselves apart and stay true to our values and listen. #custserv BH_Social @DustanBrenneman Def, though processes must exist not only in what can be done but how the brand escalates internally #custserv monikarun @MarshaCollier I think it should be both consistency & honesty. I once worked for a company that told us to lie to cust. I quit. #CustServ BarryBirkett Too many view as a necessary evil or cost of doing biz RT @changeguerilla: A3: Don't "deal with" complaints. Change with them! #CustServ MarshaCollier @Jonathan_HR_Law Embedded... explain? #custserv HollyChessman @MarshaCollier Ah, true honesty - LOL #CustServ bsdalton @bh_social process need to be focused more on addressing root causes than repeatedly solving the same issues. #custserv Pat_Cluett RT @MarshaCollier: Q1: Does your organization (even if it's just you) receive customer praise regularly? #custserv
2013-07-24 1:25 am 2013-07-24 1:25 am 2013-07-24 1:25 am 2013-07-24 1:25 am 2013-07-24 1:25 am
MarshaCollier
2013-07-24 1:25 am 2013-07-24 1:25 am 2013-07-24 1:25 am 2013-07-24 1:25 am 2013-07-24 1:25 am 2013-07-24 1:26 am 2013-07-24 1:26 am 2013-07-24 1:26 am 2013-07-24 1:26 am 2013-07-24 1:26 am 2013-07-24 1:26 am 2013-07-24 1:26 am 2013-07-24 1:26 am 2013-07-24 1:26 am 2013-07-24 1:26 am 2013-07-24 1:26 am 2013-07-24 1:26 am 2013-07-24 1:26 am 2013-07-24 1:26 am
2013-07-24 1:26 am 2013-07-24 1:26 am 2013-07-24 1:27 am
Integrity--> RT @monikarun: I once worked for a company that told us to lie to cust. I quit. #CustServ gymgrl365 @MarshaCollier love the honest! #CustServ marilynsuttle Thank the customer for complaining and mean it. Then Listen, Apologize, resolve and follow up. #custserv mpace101 A3: use a complaint system that lists prob, process, & cause - ID's short & long term solutions #CustServ CustServGreeter BAM! RT @bsdalton: @bh_social process need to be focused more on addressing root causes than repeatedly solving the same issues. #custserv Pat_Cluett @GregOrtbach @MarshaCollier #custserv A1: yes at least once or twice a week tburgess57 @HollyChessman he will be a child genius by 5 #custserv monikarun @MarshaCollier A3 also I think communication is key. Listen to what the upset customer is saying and explain things differently. #CustServ VickieMacFadden No real procedure. Blessed to have virtually no complaints. When we do, listen, listen, listen. And fix it...FAST! #custserv changeguerilla MT @MarshaCollier: A3: First blood pressure rises> face gets red> I write a nasty response, delete it, get up, walk, then respond #custserv SJAbbott A3 Important to know the difference b/w a complaint vs a challenge with difficult process. The latter may be required. #custserv Pat_Cluett @GregOrtbach #custserv A2: yes, once in a while BH_Social @bsdalton 100%. Once you have the same complaint twice, review marketing materials as well as design of product #custserv MarshaCollier @changeguerilla Got to take that deep breath #custserv shawnmcpike Not engaging customer praise yet reaching out to even the slightest #custserv complaints ignores a huge part pf your customer base. GregOrtbach Q4: Do you have an equally consistent process for dealing with praise? #custserv AlHopper_ RT @GregOrtbach: Q4: Do you have an equally consistent process for dealing with praise? #custserv CustServGreeter RT @GregOrtbach: Q4: Do you have an equally consistent process for dealing with praise? #custserv HollyChessman @tburgess57 What do you mean, will be? #CustServ monikarun @SJAbbott great point! Many customers like to challenge. Especially when hidden by emails. #CustServ mpace101 A3: Complaint mgmt is very difficult to scale, need org buy in #CustServ instapulse A3 Complaints are gifts. Treat them as such. Cherish the advice you are being given. Listen, act, respond. #custserv SandyRikkers RT @changeguerilla: A2: If customers aren't complaining to you, doesn't mean they are not complaining to someone. #CustServ MarshaCollier .RT @CustServGreeter BAM! RT @bsdalton: need to be focused more on addressing root causes than repeatedly solving the same issues. #custserv bsdalton @marilynsuttle that would be great. like to see if problem-resolution leads to more CSAT than no problem in the first place #custserv BH_Social @BarryBirkett Very good point. Voice of customer is constantly changing as tech expands & new uses become prevalent #custserv MarshaCollier @changeguerilla #custserv truisms
2013-07-24 1:27 am
AB_BizAdvisors
2013-07-24 1:27 am 2013-07-24 1:27 am 2013-07-24 1:27 am 2013-07-24 1:27 am 2013-07-24 1:27 am 2013-07-24 1:27 am 2013-07-24 1:27 am 2013-07-24 1:27 am 2013-07-24 1:27 am 2013-07-24 1:27 am 2013-07-24 1:27 am 2013-07-24 1:28 am 2013-07-24 1:28 am 2013-07-24 1:28 am 2013-07-24 1:28 am 2013-07-24 1:28 am 2013-07-24 1:28 am 2013-07-24 1:28 am 2013-07-24 1:28 am 2013-07-24 1:28 am 2013-07-24 1:28 am 2013-07-24 1:28 am 2013-07-24 1:28 am 2013-07-24 1:28 am 2013-07-24 1:28 am
@monikarun @BH_Social yes & no. Most people google info but unfortunately not all reviews rep company/product/service properly #custserv monikarun @VickieMacFadden you are lucky!! #CustServ MarshaCollier RT @GregOrtbach Q4: Do you have an equally consistent process for dealing with praise? #custserv srdill RT @mpace101: A3: Complaint mgmt is very difficult to scale, need org buy in #CustServ VickieMacFadden FYI: twubs big lag time vs tchat.io I've got both open. #custserv marilynsuttle Q4: Make sure staff gets acknowledged for client praise. Celebrate successes. #custserv AlHopper_ A4 Consistantly find out what went right. Make sure it gets back to the rep, then spread best practice #custserv HollyChessman A4 Forward it to my manager, ask for raise ;) #CustServ MarshaCollier A4 I <curtsy> and say Thank you </curtsy> #custserv BH_Social A4: Businesses often treat praise as an invite to sell again rather than amplify the authentic 3rd party 'review' #custserv CustServGreeter MT @marilynsuttle: A4: Make sure staff gets acknowledged for client praise. Celebrate successes. #custserv GregOrtbach A4: No, but we tune in and pay attention to "feel"and how it impacts #custserv and #custexp. happycues A3: Our consistent process is that we always first listen, then secondly respond. #CustServ MarshaCollier YES!! RT @AlHopper_: A4 Consistantly find out what went right. Make sure it gets back to the rep, then spread best practice #custserv CustServGreeter RT @AlHopper_: A4 Consistantly find out what went right. Make sure it gets back to the rep, then spread best practice #custserv stephaniethum A4: Share the praise. Don't keep it to yourself. Get a system for integrating into performance reviews + rewards. #custserv changeguerilla A4: Maybe because I'm English but I struggle with praise. Feel uncomfortable. #CustServ BH_Social @VickieMacFadden Make sure you have Feed Speed: Fastest when using Twubs #custserv Jonathan_HR_Law #custserv of course if you are hearing excessive number of complaints, if you have right team, you may have wrong clients hashtracking Yes say Thx u! RT @marshacollier: RT @GregOrtbach Q4: Do you have an equally consistent process for dealing with praise? #custserv SJAbbott A4 Accept graciously. Pause to smile inside and out. Get back to work and earn some more. #custserv VickieMacFadden @monikarun we try to do it right and then some the first time. Much easier! Devil is in the details in both our businesses! #custserv HollyChessman A4 Ensure that all team members hear praise and can share the glory #CustServ CustServGreeter Good one, too. RT @happycues: A3: Our consistent process is that we always first listen, then secondly respond. #CustServ mike_nunes @MarshaCollier @monikarun ha, there was a electric co. who raised rates and told meter checkers not to talk to customers. #custserv MarshaCollier #custserv MT @niceworkmsft As a manager and server, Listen to the complaint, fix it & not be afraid 2 eat cost! Don't let them leave unhappy
2013-07-24 1:28 am 2013-07-24 1:29 am
bsdalton
2013-07-24 1:29 am 2013-07-24 1:29 am 2013-07-24 1:30 am 2013-07-24 1:30 am
2013-07-24 1:30 am 2013-07-24 1:30 am
2013-07-24 1:30 am 2013-07-24 1:30 am 2013-07-24 1:30 am 2013-07-24 1:30 am 2013-07-24 1:30 am
2013-07-24 1:30 am 2013-07-24 1:30 am 2013-07-24 1:30 am
@bh_social root cause could be way upstream. product design, logistics, billing, supply chain. need to follow the data trail. #custserv marilynsuttle RT @stephaniethum A4:Share the praise. Don't keep it to yourself. Get a system for integrating into performance reviews + rewards. #custserv AB_BizAdvisors @GregOrtbach A4. Praise should be taken in a very humble matter but still project confidence moving forward. #custserv GregOrtbach A4: It's important to not single out individuals and instead share the wins AND opportunities with the team. #custserv AlHopper_ humble & proud RT @changeguerilla: A4: Maybe because I'm English but I struggle with praise. Feel uncomfortable. #CustServ MarshaCollier @SandyRikkers Thank you #custserv @monikarun gymgrl365 @GregOrtbach A4: does anyone else get nervous when you are personally praised? #CustServ Jonathan_HR_Law Sorry--indirect; implied; buried @MarshaCollier: @Jonathan_HR_Law Embedded... explain? #custserv\\u201d CustServGreeter @hashtracking Thanks for popping in! Welcome. #custserv VickieMacFadden @BH_Social thanks, I do. And this tweet from you still not up! #custserv Pat_Cluett Consistent! RT @MarshaCollier:My blood pressure rises,face gets red,write a nasty response,delete it,get up and walk,then respond #custserv MarshaCollier @changeguerilla My family is English as well, I'm the renegade Yankee #custserv GregOrtbach That simply works. :) RT @hashtracking: Yes say Thx u! Q4: Do you have an equally consistent process for dealing with praise? #custserv MarshaCollier @Pat_Cluett It happens #custserv AlHopper_ why not? MT @GregOrtbach: A4: It's important to not single out individuals & ... share the wins AND opportunities with the team. #custserv MikeLehrOZA @CustServGreeter #custserv Hello, Roy. I'm pleased to make your acquaintance. fondalo Customer Service \\u201cIS\\u201d #Sales In #SocialMedia \\u2013 2 Examples and 3 Tips http://t.co/eO9CsyIulp via @SteamFeedcom #custserv #socialselling ChadCeb4 RT @changeguerilla: A2: I've said it before but: No such thing as failure. Only feedback. #CustServ HollyChessman @AlHopper_ @changeguerilla Sometimes it's challenging to just say "thank you". We are trained to be self critical. #CustServ CustServGreeter HALFTIME!! Please toast with your favorite beverage. #custserv #Zappos CustServGreeter @MikeLehrOZA Great to meet you as well. #custserv monikarun @GregOrtbach I agree it is generally a team effort there are individuals who shine & be recognized. It isn't a role for everyone! #CustServ MarshaCollier @Jonathan_HR_Law Thank you for elaborating ;) #custserv BH_Social @VickieMacFadden Sometimes it just needs a refresh. I've seen what you mean but hopefully will fix in time... #custserv hashtracking @custservgreeter Thx! Keep it real, keep it true, and keep it simple! #custserv
2013-07-24 1:30 am 2013-07-24 1:30 am 2013-07-24 1:31 am
2013-07-24 1:31 am 2013-07-24 1:31 am 2013-07-24 1:31 am 2013-07-24 1:31 am 2013-07-24 1:31 am 2013-07-24 1:31 am 2013-07-24 1:31 am 2013-07-24 1:31 am 2013-07-24 1:31 am 2013-07-24 1:31 am 2013-07-24 1:31 am 2013-07-24 1:31 am 2013-07-24 1:31 am 2013-07-24 1:32 am 2013-07-24 1:32 am 2013-07-24 1:32 am 2013-07-24 1:32 am 2013-07-24 1:32 am 2013-07-24 1:32 am 2013-07-24 1:32 am 2013-07-24 1:32 am 2013-07-24 1:32 am 2013-07-24 1:32 am 2013-07-24 1:32 am
DustanBrenneman A4. Escalation to supervisor. Written down and passed on to floor, corporate, and client. Recognition where recognition is due. #custserv AB_BizAdvisors @gymgrl365 theres another personal trainer in the house!! RT @MarshaCollier: @SandyRikkers Thank you #custserv BarryBirkett Too often blush & mumbled "thank you" RT @gymgrl365: @GregOrtbach does anyone else get nervous when you are personally praised? #CustServ AlHopper_ @HollyChessman @changeguerilla also very true! #bluecollar #custserv MarshaCollier Most definitely! RT @HollyChessman: Sometimes it's challenging to just say "thank you". We are trained to be self critical. #CustServ commbetterblog Why we blog about #custserv http://t.co/8LWI6iyZjs summed up by the awesome @toister #custexp #blog #cx HollyChessman @CustServGreeter Milk and cookies! #CustServ _JessicaCheri_ Which should you focus on: #Custserv or customer loyalty? http://t.co/SZ367XW6nX #profserv #aia #aec MarshaCollier RT @CustServGreeter HALFTIME!! Please toast with your favorite beverage. #custserv #Zappos MikeLehrOZA @Jonathan_HR_Law #custserv Now THAT is a good point many don't consider. LovelyLu A4 We dissect the praise as well so we can show everyone what our customers respond positively to. #custserv tburgess57 @HollyChessman look on YouTube for "The Cat Came Back" #custserv CustServGreeter Woohoo! RT @HollyChessman: @CustServGreeter Milk and cookies! #CustServ GregOrtbach @AlHopper_ If you empower the team as a sum of all the stars, you can foster common goals. #custserv MarshaCollier @mike_nunes Of course. typical of Utilities #custserv @monikarun CustServGreeter RT @GregOrtbach: @AlHopper_ If you empower the team as a sum of all the stars, you can foster common goals. #custserv hashtracking @marshacollier @HollyChessman especially with the same questions day after day! #custserv GregOrtbach @monikarun Very true. #custserv SJAbbott A4 Being comfortable accepting praise allows the giver to feel acknowledged. It's as much #custserv as anything else. monikarun @HollyChessman yes! I agree. When I see a company doing great things for #CustServ I make a point to tweet to/about them. MarshaCollier Q5: Which receives more praise - what you sell, or how you treat customers? #custserv AlHopper_ @GregOrtbach granted. but it helps personal morale when we recognize each other #custserv monikarun @CustServGreeter cheers! #CustServ AlHopper_ RT @MarshaCollier: Q5: Which receives more praise - what you sell, or how you treat customers? #custserv BarryBirkett Good for all seasons! RT @hollychessman: @CustServGreeter Milk and cookies! #CustServ CustServGreeter @Jonathan_HR_Law Good organizations do RCA. They also follow good problem mgmt principles. #custserv AB_BizAdvisors Cheers al!! G and T RT @CustServGreeter: HALFTIME!! Please toast
2013-07-24 1:32 am 2013-07-24 1:32 am 2013-07-24 1:32 am 2013-07-24 1:33 am
2013-07-24 1:33 am 2013-07-24 1:33 am 2013-07-24 1:33 am 2013-07-24 1:33 am 2013-07-24 1:33 am 2013-07-24 1:33 am 2013-07-24 1:33 am 2013-07-24 1:33 am 2013-07-24 1:33 am 2013-07-24 1:34 am 2013-07-24 1:34 am 2013-07-24 1:34 am 2013-07-24 1:34 am 2013-07-24 1:34 am 2013-07-24 1:34 am 2013-07-24 1:34 am 2013-07-24 1:34 am 2013-07-24 1:34 am 2013-07-24 1:34 am 2013-07-24 1:35 am 2013-07-24 1:35 am 2013-07-24 1:35 am
with your favorite beverage. #custserv #Zappos Pat_Cluett RT @GregOrtbach: Q4: Do you have an equally consistent process for dealing with praise? #custserv MarshaCollier Best practices for #custserv RT @hashtracking: Keep it real, keep it true, and keep it simple! HollyChessman @CustServGreeter What can I say, I'm just that kind of a party animal :) #CustServ AlHopper_ #coffee RT @AB_BizAdvisors: Cheers al!! G and T RT @CustServGreeter: HALFTIME!! Please toast with your favorite beverage. #custserv #Zappos GregOrtbach @AlHopper_ Totally agree - but the challenge is to ensure everyone on the team has the same opportunities to excel and shine. #custserv MarshaCollier @DustanBrenneman Recognition is a big factor #custserv CustServGreeter @HollyChessman i suspected as much. :) #custserv monikarun @MarshaCollier A5 that's tough! My new biz (@noiselace) has been more product based so far, but we are only a month in! #CustServ marilynsuttle Q4: Accepting praise from a customer is another form of serving. Let's customer feel good. #custserv happycues A4: Consistent process for dealing with praise is to say "thank you that means a lot to me" #CustServ CustServGreeter RT @MarshaCollier: Q5: Which receives more praise - what you sell, or how you treat customers? #custserv TheModularWorld RT @MarshaCollier: Integrity--> RT @monikarun: I once worked for a company that told us to lie to cust. I quit. #CustServ GregOrtbach RT @MarshaCollier: Q5: Which receives more praise - what you sell, or how you treat customers? #custserv . marilynsuttle Agree! RT @MarshaCollier @DustanBrenneman Recognition is a big factor #custserv BarryBirkett A5: Usually how customers treated because it often means future sales when done well. #custserv MarshaCollier @happycues If "thank you" isn't a #custserv best practice, I don't know what is! BH_Social A5: I think what you sell will always recv more praise. How you treat customers will always recv more return sales #custserv Flying_P_Ranch I would say...@MarshaCollier nWhat We Sell. #custserv VickieMacFadden A5 How we treat the customers with our b2b. Product praise seems to be more prevalent from our new b2c biz #custserv CustServGreeter BOOM! RT @MarshaCollier: @happycues If "thank you" isn't a #custserv best practice, I don't know what is! AlHopper_ @GregOrtbach that's a horse of a different color. If all have equal ops, then individuals should be recognized. #custserv GregOrtbach @BarryBirkett Agreed. Products come and go but loyalty can't be cheaply "knocked off". #custserv MarshaCollier @BH_Social Agreed, return customers are the reward for good #custserv shawnmcpike You can let a little personality shine through in engaging praise... whereas with complaints it is risky to do so. #custserv CustServGreeter @Flying_P_Ranch Thanks for coming to the chat! #custserv LovelyLu A5 We run 50/50. They love our product and they love how we treat them! #custserv
2013-07-24 1:35 am 2013-07-24 1:35 am
MarshaCollier Pat_Cluett
2013-07-24 1:35 am
2013-07-24 1:35 am
2013-07-24 1:36 am
2013-07-24 1:37 am 2013-07-24 1:37 am 2013-07-24 1:37 am 2013-07-24 1:37 am
2013-07-24 1:37 am 2013-07-24 1:37 am 2013-07-24 1:37 am
2013-07-24 1:38 am
@CustServGreeter <curtsy> Thank you </curtsy> #custserv @GregOrtbach #custserv A4: we share praises with the entire team and thank everyone on the team for their efforts in #custserv satisfaction MarshaCollier .RT @shawnmcpike: You can let a little personality shine through in engaging praise, whereas with complaints it is risky to do so. #custserv HollyChessman A5 Probably me because people expect what I produce to be good but they don't always expect to be treated with genuine respect #CustServ GregOrtbach @AlHopper_ That I agree with. I've seen teams that focus on the golden boys and girls as opposed to recognizing all the #custserv gears. MarshaCollier @HollyChessman #Respect #custserv VickieMacFadden @MarshaCollier practicing for England?! <curtsy> #custserv CustServGreeter Yes, I am channeling @Hyken this evening. (BAM!) #custserv changeguerilla A5: Only once praised a product to the company (nespresso machine) otherwise always the people make the difference. #CustServ MarshaCollier @VickieMacFadden hahah no, it's my original take on a "thank you" ;) #custserv bsdalton @_jessicacheri_ customer experience design. customer service is reactionary to problems. loyalty is fleeting and fickle. #custserv AlHopper_ @GregOrtbach that's just poor management teams. I've seen it too, esp in sales environments #custserv MarshaCollier @Flying_P_Ranch What doyou sell? #custserv SJAbbott @GregOrtbach The "gears of #custserv" is a great metaphor. Perfect teamwork analogy without any superstars. @AlHopper_ marilynsuttle Praising staff who don't work directly with customers but affect service shouldn't be overlooked. #custserv changeguerilla @AB_BizAdvisors 8pm EST for #LeadFromWithin 9pm EST for #CustServ BarryBirkett @shawnmcpike Maybe risky, but often showing personality lets complaining cust know it's a person there & has positive impact. #custserv Flying_P_Ranch Thanks for the welcme! @CustServGreeter #custserv tburgess57 @HollyChessman @CustServGreeter when Holly parties the National Guard goes on alert #custserv MarshaCollier "Loyalty is fleeting and fickle" @bsdalton #custserv AlHopper_ Yep! RT @SJAbbott: @GregOrtbach The "gears of #custserv" is a great metaphor. Perfect teamwork analogy without any superstars. @AlHopper_ MarshaCollier Ruh-roh RT @tburgess57: @HollyChessman @CustServGreeter when Holly parties the National Guard goes on alert #custserv CustServGreeter @SJAbbott And I thought The Gears of #CustServ was an '80's British band. :-P bsdalton RT @CustServGreeter HALFTIME!! Please toast with your favorite beverage. #custserv #Zappos <Double Dog IPA! Beer and Dinner all in one. GregOrtbach Q6: How do you receive customer praise? Social? Email? Phone? Web? #custserv
2013-07-24 1:38 am 2013-07-24 1:38 am 2013-07-24 1:38 am 2013-07-24 1:38 am 2013-07-24 1:38 am 2013-07-24 1:38 am 2013-07-24 1:38 am 2013-07-24 1:38 am 2013-07-24 1:38 am 2013-07-24 1:38 am 2013-07-24 1:38 am 2013-07-24 1:39 am 2013-07-24 1:39 am
AlHopper_ MarshaCollier Pat_Cluett monikarun CustServGreeter instapulse LovelyLu Flying_P_Ranch MarshaCollier monikarun BH_Social CustServGreeter SJAbbott
AlHopper_ LovelyLu MarshaCollier BH_Social CustServGreeter AB_BizAdvisors happycues MarshaCollier CustServGreeter
2013-07-24 1:40 am
GregOrtbach
2013-07-24 1:40 am 2013-07-24 1:40 am 2013-07-24 1:40 am
gymgrl365 AlHopper_ MarshaCollier
RT @GregOrtbach: Q6: How do you receive customer praise? Social? Email? Phone? Web? #custserv .RT @SJAbbott: @GregOrtbach The "gears of #custserv" is a great metaphor. Perfect teamwork analogy without any superstars. RT @MarshaCollier: Q5: Which receives more praise - what you sell, or how you treat customers? #custserv @BarryBirkett @shawnmcpike I would agree with that. Takes the edge off a little. Makes everyone seem human. #CustServ @MarshaCollier Ruh-roh indeed! :) #custserv @tburgess57 @HollyChessman A5 Both equally - our service is part of the product we sell #custserv Cheers! RT @CustServGreeter HALFTIME!! Please toast with your favorite beverage. #Zappos n #custserv @MarshaCollier Paint Horses and Corgis #CustServ RT @GregOrtbach Q6: How do you receive customer praise? Social? Email? Phone? Web? #custserv @BarryBirkett @shawnmcpike people are not as rude face to face as they are over the internet. But we are still people dammit! #CustServ A6 Customer praise is delivered across all platforms, on & offline. Attempt to receive it accordingly #custserv RT @GregOrtbach: Q6: How do you receive customer praise? Social? Email? Phone? Web? #custserv Did a cover of "u spin me right 'round". RT @CustServGreeter: @SJAbbott And I thought The Gears of #CustServ was an '80's British band. :-P A6 all of the above. where ever the Customer wants to be. same as open channels #custserv A6 We receive praise in all of the above. Email, phone, SM. #custserv @Flying_P_Ranch If I were you, I might put that in my Twitter bio that's a conversation starter! #custserv Brands must provide an avenue of direct feedback across as many platforms as possible. Wide net to remain connected #custserv @SJAbbott Well played! #custserv @changeguerilla alright. I have a #custserv function next Tuesday but I think I can tune in for a bit. Thanks!! #LeadFromWithin RT @MarshaCollier: @happycues If "thank you" isn't a #custserv best practice, I don't know what is! @AlHopper_ Being open to ALL channels is so important #custserv RT @BH_Social: Brands must provide an avenue of direct feedback across as many platforms as possible. Wide net to remain connected #custserv :) RT @SJAbbott: @GregOrtbach The "gears of #custserv" is a great metaphor. Perfect teamwork analogy without any superstars. @AlHopper_ @MarshaCollier @GregOrtbach A6: F2F, twitter, fb and email #CustServ That's not a greatest hit in #custserv ;0) RT @SJAbbott: Did a cover of "u spin me right 'round". RT @CustServGreeter @happycues By the way, #custserv is not a department is a quote from the late, great Peter Glen
2013-07-24 1:40 am
Pat_Cluett
2013-07-24 1:41 am 2013-07-24 1:41 am 2013-07-24 1:41 am 2013-07-24 1:42 am 2013-07-24 1:42 am 2013-07-24 1:42 am 2013-07-24 1:42 am 2013-07-24 1:42 am 2013-07-24 1:42 am 2013-07-24 1:42 am 2013-07-24 1:42 am 2013-07-24 1:42 am 2013-07-24 1:42 am 2013-07-24 1:42 am 2013-07-24 1:43 am 2013-07-24 1:43 am
2013-07-24 1:43 am 2013-07-24 1:43 am
@MarshaCollier #custserv A5:always how you treat them.People will not always remember your product but will remember how you made them feel. happycues RT @CustServGreeter: BOOM! RT @MarshaCollier: @happycues If "thank you" isn't a #custserv best practice, I don't know what is! VickieMacFadden Jeffrey Gitomer has great book on customer satisfaction vs customer loyalty #custserv marilynsuttle Q6: Powerful customer praise doesn't go directly to us but from those who are referred. #custserv Pat_Cluett RT @GregOrtbach: Q6: How do you receive customer praise? Social? Email? Phone? Web? #custserv DustanBrenneman Are You Being #Custserv ed? GregOrtbach True. RT @marilynsuttle: Q6: Powerful customer praise doesn't go directly to us but from those who are referred. #custserv gymgrl365 @MarshaCollier @happycues love that! #CustServ thomasihall @MarshaCollier A5 How one treat's customers. Nordstrom's sells pretty much the same items as Macy's, but the former's #CustServ is legendary tburgess57 @CustServGreeter @MarshaCollier @HollyChessman in my defence it sounded funnier in rehearsal #custserv MarshaCollier Do you also get #custserv feedback on Yelp? @gymgrl365 Pat_Cluett @GregOrtbach #custserv A6: 85 percent e-mail and 15 percent phone CustServGreeter At your service. RT @DustanBrenneman: Are You Being #Custserv ed? MarshaCollier @tburgess57 ROFL #custserv @CustServGreeter @HollyChessman AlHopper_ @PainPoint thanks for the follow. I gladly followed back! #custserv GregOrtbach Or... does your feedback make you yelp? RT @MarshaCollier: Do you also get #custserv feedback on Yelp? @gymgrl365 changeguerilla A6: Open all the channels for both praise and criticism. #CustServ MarshaCollier @Pat_Cluett Phone can be a time sink #custserv Flying_P_Ranch True...@MarshaCollier nor you can click the link.n http://t.co/9GOMZdBZAh n#CustServ MarshaCollier Q7: How do you record customer praise? Is it logged in your CRM system (if you have one)? #custserv AlHopper_ RT @MarshaCollier: Q7: How do you record customer praise? Is it logged in your CRM system (if you have one)? #custserv CustServGreeter RT @MarshaCollier: Q7: How do you record customer praise? Is it logged in your CRM system (if you have one)? #custserv GregOrtbach RT @MarshaCollier: Q7: How do you record customer praise? Is it logged in your CRM system (if you have one)? #custserv . gymgrl365 @MarshaCollier I do not " yelp" yet! I need to! I just got on LinkedIn... Behind, lol #CustServ shawnmcpike And if vice versa - shame! RT @AlHopper_ A2 If you want to receive pos. feedback, you should be equally able to get neg. feedback #custserv Le_Brenda RT @MarshaCollier: "Loyalty is fleeting and fickle" @bsdalton #custserv SandyRikkers RT @BarryBirkett: A5: Usually how customers treated because it often means future sales when done well. #custserv
2013-07-24 1:43 am 2013-07-24 1:43 am
GregOrtbach thomasihall
2013-07-24 1:44 am
BH_Social
bsdalton changeguerilla LovelyLu CustServGreeter gymgrl365 GregOrtbach CustServGreeter BH_Social CustServGreeter Desk
monikarun marilynsuttle GregOrtbach CustServGreeter HollyChessman bsdalton AB_BizAdvisors AlHopper_
2013-07-24 1:46 am 2013-07-24 1:46 am 2013-07-24 1:46 am
shawnmcpike mike_nunes elizabethtraub
A7: Logging it as a field in CRM is such a simple idea - I wonder how many do? #custserv RT @DaveCarroll: 13.2 Million Views & 4 yrs later #UnitedBreaksGuitars continues to impact how #CustServ & Social Media is approached http:\\u2026 A7 Customer praise should be tacked on any filed #custserv complaint, as well as maximized in promo materials where appropriate A5: the overall customer experience which includes product, treatment, and all other aspects of the experience design. #custserv A7: next time you are planning a change in your product, check the praise not just the criticism. #CustServ A7 We do have a CRM system so everything is logged. #custserv Not many, I'll wager. RT @GregOrtbach: A7: Logging it as a field in CRM is such a simple idea - I wonder how many do? #custserv @GregOrtbach @MarshaCollier lol.... I have much to learn from you all!#CustServ Out of curiousity, which one? RT @LovelyLu: A7 We do have a CRM system so everything is logged. #custserv Good for you. RT @LovelyLu: A7 We do have a CRM system so everything is logged. #custserv Let the public know the praise you receive. Authentic 3rd part opinions DO matter #custserv RT @BH_Social: Let the public know the praise you receive. Authentic 3rd part opinions DO matter #custserv Afraid to answer angry customers on #socialmedia? Download our guide of 8 effective tips to learn how - http://t.co/cox3mZ9BNK #custserv @LovelyLu that's awesome! Side note, what CRM system do you use? #curious #CustServ Q7: You get more of what you focus on so recording positive feedback and reviewing it matters. #custserv You're in the right place. Great community here. :) RT @gymgrl365: @MarshaCollier lol.... I have much to learn from you all!#CustServ POW! RT @marilynsuttle: Q7: You get more of what you focus on so recording positive feedback and reviewing it matters. #custserv Goodnight #CustServ - got to get me some sleep! Thanks all for a great chat! RT @custservgreeter: BOOM! RT @MarshaCollier: @happycues If "thank you" isn't a #custserv best practice, I don't know what is! @MarshaCollier A7 I have a "memo" section in clients' file. But more important, if it was a flaw, I will never forget it!! #custserv +1 MT @GregOrtbach: You're in the right place. Great community here. :) RT @gymgrl365: lol.... I have much to learn from you all!#CustServ @MarshaCollier @gymgrl365 For anyone with stores, you are leaving possible #custserv resolutions on the table by not pollling #Yelp IMO CRM - Customer Relationship Management http://t.co/vlmBYuozsQ #custserv Better late than never stuck in traffic for almost an and 45 minutes.
2013-07-24 1:46 am 2013-07-24 1:46 am
2013-07-24 1:46 am 2013-07-24 1:46 am 2013-07-24 1:46 am 2013-07-24 1:46 am 2013-07-24 1:46 am 2013-07-24 1:46 am 2013-07-24 1:46 am 2013-07-24 1:46 am 2013-07-24 1:46 am 2013-07-24 1:46 am 2013-07-24 1:47 am 2013-07-24 1:47 am 2013-07-24 1:47 am 2013-07-24 1:47 am 2013-07-24 1:47 am 2013-07-24 1:47 am 2013-07-24 1:47 am 2013-07-24 1:47 am 2013-07-24 1:47 am 2013-07-24 1:47 am 2013-07-24 1:47 am 2013-07-24 1:48 am 2013-07-24 1:48 am 2013-07-24 1:48 am 2013-07-24 1:48 am 2013-07-24 1:48 am 2013-07-24 1:48 am
Here now with a fsmile. #custserv CustServGreeter @HollyChessman Thanks, Holly! <waves> See you soon! #custserv ecstiles RT @shawnmcpike: Not engaging customer praise yet reaching out to even the slightest #custserv complaints ignores a huge part pf your custo\\u2026 MarshaCollier A7: I like my feedback up for all to see! #custserv http://t.co/BrWPTfLnYK GregOrtbach Same time next week? :D RT @CustServGreeter: @HollyChessman Thanks, Holly! <waves> See you soon! #custserv AlHopper_ happy dreams to you and yours RT @HollyChessman Goodnight #CustServ - got to get me some sleep! Thanks all for a great chat! VickieMacFadden A7 We ask if we can use their testimonial on our website. #custserv CustServGreeter @elizabethtraub @mike_nunes Hi there - welcome! #custserv LovelyLu @GregOrtbach I use zendesk. Very user friendly. #CustServ GregOrtbach Q8: Do you publish (with permission) the praise of your customers? #custserv elizabethtraub And I just got here. Night Night. RT @hollychessman: Goodnight #CustServ - got to get me some sleep! Thanks all for a great chat! monikarun @MarshaCollier I'd love to know what CRM's people are using. Esp DIY'ers or *super* small businesses. Just started my own! #CustServ MarshaCollier @elizabethtraub Good to see you - better late than never #custserv AlHopper_ RT @GregOrtbach: Q8: Do you publish (with permission) the praise of your customers? #custserv CustServGreeter RT @GregOrtbach: Q8: Do you publish (with permission) the praise of your customers? #custserv gymgrl365 @GregOrtbach @MarshaCollier I can see that! Tx to @AB_BizAdvisors for inviting me! #CustServ happycues A6 Favorite is to hear their voice either on phone or F2F. Social means a lot too as it's a "public show of affection." #CustServ LovelyLu @monikarun Zendesk. #CustServ GregOrtbach Thanks for the lead-in to Q8: :D RT @VickieMacFadden: A7 We ask if we can use their testimonial on our website. #custserv changeguerilla A7: Do people actually record positive feedback? #CustServ happycues RT @gymgrl365: @MarshaCollier @happycues love that! #CustServ MarshaCollier @monikarun We should talk later - THAT is the topic of much of my books #custserv CustServGreeter From the answers, yes! That's a good thing. RT @changeguerilla: A7: Do people actually record positive feedback? #CustServ LovelyLu @changeguerilla We don't record positive feedback, we record ALL feedback. #custserv elizabethtraub Thanks it was a doozy of traffic. RT @marshacollier: @elizabethtraub Good to see you - better late than never #custserv AlHopper_ sure! It's a learning tool same as neg feedback RT @changeguerilla: A7: Do people actually record positive feedback? #CustServ BH_Social A8 Without amplifying Voice of Customer praise, your brand is allowing the negative to dominate public opinion #custserv VickieMacFadden @GregOrtbach You're welcome! My crystal ball is all charged up tonight... #custserv mike_nunes @CustServGreeter Thanks Roy! #custserv monikarun @MarshaCollier well perfect! I'll make sure to connect after the
2013-07-24 1:48 am
2013-07-24 1:48 am 2013-07-24 1:48 am
2013-07-24 1:48 am 2013-07-24 1:49 am
2013-07-24 1:49 am 2013-07-24 1:49 am 2013-07-24 1:49 am 2013-07-24 1:49 am 2013-07-24 1:49 am
2013-07-24 1:49 am 2013-07-24 1:50 am 2013-07-24 1:50 am 2013-07-24 1:50 am 2013-07-24 1:50 am 2013-07-24 1:50 am 2013-07-24 1:50 am
2013-07-24 1:50 am 2013-07-24 1:50 am 2013-07-24 1:50 am 2013-07-24 1:50 am 2013-07-24 1:51 am 2013-07-24 1:51 am
#CustServ chat. :) azmomofmanyhats RT @GregOrtbach: Thanks for the lead-in to Q8: :D RT @VickieMacFadden: A7 We ask if we can use their testimonial on our website. #custserv MarshaCollier @changeguerilla It can be a real benefit to post quotes on your website - gives assurance to new customers. I do it on mine #custserv AlHopper_ yep RT @BH_Social: A8 Without amplifying Voice of Customer praise, your brand is allowing the negative to dominate public opinion #custserv Flying_P_Ranch btw... @MarshaCollier nCongrats on the very first #Vine proposal ever!n#CustServ DustanBrenneman RT @BH_Social: A8 Without amplifying Voice of Customer praise, your brand is allowing the negative to dominate public opinion #custserv BH_Social @MarshaCollier They should be captured as authentic/true to form as possible too. Make them pure... #custserv SJAbbott A8 Only if the feedback is unique. Vague & cliche testimonials ring hollow in consulting biz. I'll encourage word-of-mouth, tho. #custserv GregOrtbach A8: A prospect once asked to pick a file out of the cabinet - instead of seeing the published testimonials. #custserv elizabethtraub @marshacollier @changeguerilla I have often wondered if I should do that on my website. I am pondering this idea. #custserv MarshaCollier Thanks to #custserv crew for putting up with me! RT @Flying_P_Ranch: btw... @MarshaCollier Congrats on the very first #Vine proposal ever! AB_BizAdvisors RT @BH_Social: @MarshaCollier They should be captured as authentic/true to form as possible too. Make them pure... #custserv gymgrl365 @Flying_P_Ranch @MarshaCollier yes! Congrats! #CustServ MarshaCollier @elizabethtraub Take a look at mine, I have quotes rotating on the bottom #custserv @changeguerilla bsdalton RT @marshacollier: Do you also get #custserv feedback on Yelp? @gymgrl365 <who's mining Yelp data with analytics tools? changeguerilla A8: Tesrimonials on your website about your product are worthless. I never read them unless by a well-known person. #CustServ bestvines101 RT @Flying_P_Ranch: btw... @MarshaCollier nCongrats on the very first #Vine proposal ever!n#CustServ bestvines101 RT @MarshaCollier: Thanks to #custserv crew for putting up with me! RT @Flying_P_Ranch: btw... @MarshaCollier Congrats on the very first #V\\u2026 BH_Social Brands should use Twitter's RT click-option when amplifying positive feedback. Direct quote, no copy & paste with "RT" #custserv tburgess57 @HollyChessman good night and sweet dreams #custserv GregOrtbach @changeguerilla We have clients with the same concerns - think they look "made up". I disagree. #custserv MarshaCollier @bsdalton Good point - but many/most small businesses rely on @yelp for their #custserv promotion BH_Social @elizabethtraub Definitely. Screen capture when possible so no he-said/she-said. Pure, honest depiction #custserv monikarun @MarshaCollier @elizabethtraub @changeguerilla I'll second that. I look for testimonials, the same as I search your name online
2013-07-24 1:51 am 2013-07-24 1:51 am 2013-07-24 1:51 am 2013-07-24 1:52 am 2013-07-24 1:52 am 2013-07-24 1:52 am 2013-07-24 1:52 am 2013-07-24 1:52 am 2013-07-24 1:52 am 2013-07-24 1:52 am 2013-07-24 1:52 am 2013-07-24 1:52 am 2013-07-24 1:52 am 2013-07-24 1:53 am 2013-07-24 1:53 am 2013-07-24 1:53 am 2013-07-24 1:53 am 2013-07-24 1:53 am
2013-07-24 1:53 am 2013-07-24 1:53 am 2013-07-24 1:53 am
2013-07-24 1:53 am 2013-07-24 1:53 am 2013-07-24 1:53 am 2013-07-24 1:53 am 2013-07-24 1:53 am 2013-07-24 1:53 am 2013-07-24 1:53 am
#CustServ GregOrtbach @bsdalton Very nice to see you Barry - didn't see you walk in! #custserv MarshaCollier @AB_BizAdvisors @BH_Social Agreed! #custserv CustServGreeter I snuck him in. :) RT @GregOrtbach: @bsdalton Very nice to see you Barry - didn't see you walk in! #custserv gymgrl365 @BarryBirkett @GregOrtbach I hear you #CustServ MarshaCollier Q9: How do you thank the customer for praise? #custserv AlHopper_ RT @MarshaCollier: Q9: How do you thank the customer for praise? #custserv CustServGreeter RT @MarshaCollier: Q9: How do you thank the customer for praise? #custserv GregOrtbach @CustServGreeter Ahhh.. the #custserv velvet rope strikes again. @bsdalton marilynsuttle LinkedIn Testimonials have made a difference for me as it's a more professional place to play. #CustServ elizabethtraub @monikarun @MarshaCollier @changeguerilla I will take a look. I do not like putting my client list up, but testimonials perhaps. #custserv GregOrtbach RT @MarshaCollier: Q9: How do you thank the customer for praise? #custserv . DustanBrenneman RT @MarshaCollier: Q9: How do you thank the customer for praise? #custserv changeguerilla @GregOrtbach Happy to be persuaded but I know I never pay attention to quotes on sites. maybe others do! #CustServ BH_Social A9 Brand enthusiasts love to see a brand recognize them from home acct. Push your thanks to all Followers #custserv VickieMacFadden Both our websites allow clients to rate an item, but some also comment on service. They leave name or not, up to them. #custserv elizabethtraub A9. I pick up the phone and act like a giddy fool. #custserv MarshaCollier @fmisle I gift nicely during holidays (& recommend in my books), shipping carriers are a huge arm of my online business #custserv MemeRRPP Regalame un #Like si? #LikePorLike #GiftMe #Like4Like https://t.co/N97fBM4m9Y #NombresLindos #followmeash5sos #hcldr #GetOnUstream #custserv AlHopper_ A9 saying "thank you" is a good place to start. as long as it's an honest response. #custserv happycues A7: Recorded in our brains. Need to do a better job of documenting in CRM tool and creating client testimonials on website. #CustServ swonderlin RT @shawnmcpike: Not engaging customer praise yet reaching out to even the slightest #custserv complaints ignores a huge part pf your custo\\u2026 gymgrl365 @MarshaCollier A9: Absolutely !! #CustServ instapulse Had to step away, back for the last few minutes! #custserv CustServGreeter RT @AlHopper_: A9 saying "thank you" is a good place to start. as long as it's an honest response. #custserv LovelyLu A9 A simple thank you and a smile goes a long way #custserv BH_Social Employees like to see their name in the newsletter more than a private 'atta boy.' Thank your customers the same way #custserv GregOrtbach A9: We sing it from the rooftops! #custserv MarshaCollier Me too! RT @elizabethtraub: A9. I pick up the phone and act like a
2013-07-24 1:54 am 2013-07-24 1:54 am 2013-07-24 1:54 am
2013-07-24 1:54 am 2013-07-24 1:54 am 2013-07-24 1:54 am
2013-07-24 1:55 am 2013-07-24 1:55 am 2013-07-24 1:55 am
2013-07-24 1:55 am 2013-07-24 1:55 am
2013-07-24 1:55 am
2013-07-24 1:55 am 2013-07-24 1:56 am 2013-07-24 1:56 am 2013-07-24 1:56 am
giddy fool. #custserv elizabethtraub @bh_social Mine typically come in emails and I will call my customer up and thank them. #custserv CustServGreeter And here I was, tapping my foot. :) RT @instapulse: Had to step away, back for the last few minutes! #custserv AlHopper_ RT @BH_Social: Employees like to see their name in the newsletter more than a private 'atta boy.'Thank your customers the same way #custserv MarshaCollier Smiles can even be felt over the phone! RT @LovelyLu: A9 A simple thank you and a smile goes a long way #custserv changeguerilla RT @elizabethtraub: A9. I pick up the phone and act like a giddy fool. #custserv elizabethtraub Yes it does. Now adding, "may I quote you on my website." RT @lovelylu: A9 A simple thank you and a smile goes a long way #custserv AlHopper_ Love it! RT @MarshaCollier: Me too! RT @elizabethtraub: A9. I pick up the phone and act like a giddy fool. #custserv bsdalton A8: we hand it over to clients who use it as they will #custserv BH_Social @elizabethtraub I'd consider including them in blog posts that highlight what your customers like/appreciate #custserv DustanBrenneman A9 Thank customers for taking time to give feedback, ensure them their feedback has a positive impact on their agent. #custserv MarshaCollier @CustServGreeter <--- #custserv hall monitor @instapulse instapulse A9 A sincere thank you by phone works great! #custserv marilynsuttle Q9: Offer added value to show your appreciation. #custserv monikarun @elizabethtraub @MarshaCollier @changeguerilla maybe just list first name last initial? Still somewhat anonymous? #custserv MarshaCollier Links are now permissible for the last 5 minutes of #custserv chat KateNasser RT @nporte Leveraging Talent Management to Support Customer Service Excellence http://t.co/kAg8fWM065 #custserv #hr #cem #cxp #loyalty instapulse @CustServGreeter Feel like I missed so much, will have to read the transcript! #custserv changeguerilla A9: Show it matters to you. however is natural to you. #CustServ AB_BizAdvisors @MarshaCollier A9 A "thank you" ASAP & ALWAYS follow up a few days later. It's stimulates memory of job well done & maybe referral #custserv bsdalton @gregortbach snuck in the backdoor #custserv CustServGreeter Had to check for the hand stamp to let them back in. :-D RT @MarshaCollier: @CustServGreeter <--- #custserv hall monitor @instapulse happycues RT @bsdalton: RT @custservgreeter: BOOM! RT @MarshaCollier: @happycues If "thank you" isn't a #custserv best practice, I don't know what is! soccerstreet01 @AlHopper_ I'd appreciate an RT. we're looking for soccer cleat donations (FG, turf or IC) in sizes 8-11 men for our charity #custserv bsdalton @custservgreeter @GregOrtbach mind meld #custserv TheCEInstitute A customer is a person, not a number. Treat them like a friend, not a statistic. #CEInstitute #CustServ #business elizabethtraub I popped in late, too RT @instapulse: @CustServGreeter Feel like I
2013-07-24 1:56 am
2013-07-24 1:56 am
2013-07-24 1:57 am 2013-07-24 1:57 am
2013-07-24 1:57 am 2013-07-24 1:57 am 2013-07-24 1:57 am 2013-07-24 1:57 am 2013-07-24 1:57 am 2013-07-24 1:58 am
2013-07-24 1:58 am 2013-07-24 1:58 am 2013-07-24 1:58 am 2013-07-24 1:58 am
missed so much, will have to read the transcript! #custserv thomasihall Gave @nytimes gift subscription but friend never recieved paper #NYtimes #CustServ said no refund. Asked for proof paper not delivered. Whoa MarshaCollier @gymgrl365 Survey information from previous #custserv chats http://t.co/IXVi0D1tZN then the very short answer--> http://t.co/MrHSlkewcE CustServGreeter Continue tonight's discussion in the #CustServ Exchange LinkedIn group http://t.co/BquylhZMFi GregOrtbach Q10: Have you ever gotten praise from a former complaining customer? #custserv VickieMacFadden RT @CustServGreeter: Continue tonight's discussion in the #CustServ Exchange LinkedIn group http://t.co/BquylhZMFi CustServGreeter RT @GregOrtbach: Q10: Have you ever gotten praise from a former complaining customer? #custserv MarshaCollier Yes--> RT @TheCEInstitute: A customer is a person, not a number. Treat them like a friend, not a statistic. #CustServ LovelyLu @elizabethtraub Absolutely! And they are always flattered to be asked. #CustServ elizabethtraub Exactly. RT @changeguerilla: A9: Show it matters to you. however is natural to you. #CustServ mike_nunes RT @GregOrtbach: Q10: Have you ever gotten praise from a former complaining customer? #custserv BH_Social Detroit residents were bummed to not recv the X-games but the community came together via #socialmedia (http://t.co/kila4KQjvY #custserv GregOrtbach A10: Yes. "Oh what a feeling" -Lionel Richie "What a feeling" Irene Cara #custserv AB_BizAdvisors Well said! RT @TheCEInstitute: A customer is a person, not a number. Treat them like a friend, not a statistic. #CEInstitute #CustServ gymgrl365 @MarshaCollier thank you so very much! #CustServ marilynsuttle Q9: Customers are people and people like to be appreciated and know their efforts made a difference. #custserv BH_Social A10 Complaining customers don't often reach out to praise but when they do, it's worth 100 polite 'thank yous' #custserv changeguerilla Thanks to #custserv for getting me to think I am wrong about testimonials on websites! Night all! AlHopper_ greatest hit for sure! RT @GregOrtbach A10: Yes. "Oh what a feeling" -Lionel Richie "What a feeling" Irene Cara #custserv happycues RT @MarshaCollier: Yes--> RT @TheCEInstitute: A customer is a person, not a number. Treat them like a friend, not a statistic. #CustServ CustServGreeter @changeguerilla Thanks, Andy! See you soon. #custserv AB_BizAdvisors RT @marilynsuttle: Q9: Customers are people and people like to be appreciated and know their efforts made a difference. #custserv GregOrtbach @eZangaInc #Feedback can start with a great note or a sour note, but it has the power to reach an audience. #11 #custserv JohnBossong Customer Support: Is It Actually Everyone\\u2019s Job? #Custserv http://t.co/KmIeH8miOf via @KateNasser
2013-07-24 1:58 am 2013-07-24 1:58 am
AlHopper_ Flying_P_Ranch
2013-07-24 1:58 am 2013-07-24 1:58 am 2013-07-24 1:59 am 2013-07-24 1:59 am
LovelyLu thomasihall CustServGreeter AlHopper_
2013-07-24 1:59 am 2013-07-24 1:59 am
MarshaCollier elizabethtraub
2013-07-24 1:59 am
ehruska
2013-07-24 1:59 am 2013-07-24 1:59 am 2013-07-24 1:59 am 2013-07-24 1:59 am 2013-07-24 1:59 am
MarshaCollier GregOrtbach CustServGreeter elizabethtraub tburgess57
always too short an hour! working on a G+ hangout for after hours... stay tuned... #custserv Q9: How do you thank the customer for praise? #custservn@GregOrtbach n@CustServGreeter n@AlHopper_ n@MarshaCollier nA9. You could RT them! A10 the ones you turn around are the most special of all. #custserv RT @Desk: 50 Customer Service Quotes You Need to Hang In Your Office http://t.co/9iK03YVtku #custserv #quotes Whoa! It's called The Fastest Hour on Twitter for a reason! Zooooom. #custserv RT @Flying_P_Ranch: Q9: How do you thank the customer for praise? #custservn@GregOrtbach n@CustServGreeter n@AlHopper_ n@MarshaCollier nA9.\\u2026 @Flying_P_Ranch I try to do that! #custserv @marshacollier @monikarun @changeguerilla I would only get permissions. I asked someone once to take my name down. #custserv #custserv. My team gets compliments quite often Share the compliments and the love, use as example for educating. And hire well! You BET!! --> RT @CustServGreeter: Whoa! It's called The Fastest Hour on Twitter for a reason! Zooooom. #custserv Yes - especially when they turn you around too. RT @LovelyLu: A10 the ones you turn around are the most special of all. #custserv KAPOW! RT @LovelyLu: A10 the ones you turn around are the most special of all. #custserv I love this feedback RT @lovelylu: @elizabethtraub Absolutely! And they are always flattered to be asked. #CustServ Hey #custserv #getrealchat #bloggab #rbchat people. If you want to talk some more come over to #smmanners

How Does Your Business Handle Customer Praise?

Enviado por

Dados do documento

Título original

Direitos autorais

Formatos disponíveis

Compartilhar este documento

Compartilhar ou incorporar documento

Opções de compartilhamento

Você considera este documento útil?

Este conteúdo é inapropriado?

Direitos autorais:

Formatos disponíveis

How Does Your Business Handle Customer Praise?

Enviado por

Direitos autorais:

Formatos disponíveis

sign up for a free account

2013-07-24 1:08 am 2013-07-24 1:08 am 2013-07-24 1:08 am 2013-07-24 1:08 am

2013-07-24 1:09 am 2013-07-24 1:09 am 2013-07-24 1:09 am 2013-07-24 1:09 am

2013-07-24 1:10 am 2013-07-24 1:10 am

2013-07-24 1:13 am 2013-07-24 1:13 am 2013-07-24 1:13 am 2013-07-24 1:13 am

2013-07-24 1:14 am 2013-07-24 1:14 am

2013-07-24 1:14 am 2013-07-24 1:14 am 2013-07-24 1:15 am

2013-07-24 1:15 am 2013-07-24 1:15 am 2013-07-24 1:15 am

2013-07-24 1:18 am 2013-07-24 1:18 am 2013-07-24 1:18 am 2013-07-24 1:18 am

2013-07-24 1:18 am 2013-07-24 1:18 am 2013-07-24 1:18 am 2013-07-24 1:18 am

2013-07-24 1:19 am 2013-07-24 1:19 am

2013-07-24 1:23 am 2013-07-24 1:23 am 2013-07-24 1:23 am 2013-07-24 1:23 am

2013-07-24 1:23 am 2013-07-24 1:23 am

2013-07-24 1:25 am 2013-07-24 1:25 am 2013-07-24 1:25 am 2013-07-24 1:25 am

2013-07-24 1:26 am 2013-07-24 1:26 am 2013-07-24 1:27 am

2013-07-24 1:28 am 2013-07-24 1:29 am

2013-07-24 1:29 am 2013-07-24 1:29 am 2013-07-24 1:30 am 2013-07-24 1:30 am

2013-07-24 1:30 am 2013-07-24 1:30 am

2013-07-24 1:30 am 2013-07-24 1:30 am 2013-07-24 1:30 am

2013-07-24 1:30 am 2013-07-24 1:30 am 2013-07-24 1:31 am

2013-07-24 1:32 am 2013-07-24 1:32 am 2013-07-24 1:32 am 2013-07-24 1:33 am

2013-07-24 1:35 am 2013-07-24 1:35 am

2013-07-24 1:37 am 2013-07-24 1:37 am 2013-07-24 1:37 am 2013-07-24 1:37 am

2013-07-24 1:37 am 2013-07-24 1:37 am 2013-07-24 1:37 am

AlHopper_ LovelyLu MarshaCollier BH_Social CustServGreeter AB_BizAdvisors happycues MarshaCollier CustServGreeter

2013-07-24 1:40 am 2013-07-24 1:40 am 2013-07-24 1:40 am

gymgrl365 AlHopper_ MarshaCollier

2013-07-24 1:43 am 2013-07-24 1:43 am

2013-07-24 1:43 am 2013-07-24 1:43 am

monikarun marilynsuttle GregOrtbach CustServGreeter HollyChessman bsdalton AB_BizAdvisors AlHopper_

2013-07-24 1:46 am 2013-07-24 1:46 am 2013-07-24 1:46 am

shawnmcpike mike_nunes elizabethtraub

2013-07-24 1:46 am 2013-07-24 1:46 am

2013-07-24 1:48 am 2013-07-24 1:48 am

2013-07-24 1:48 am 2013-07-24 1:49 am

2013-07-24 1:53 am 2013-07-24 1:53 am 2013-07-24 1:53 am

2013-07-24 1:54 am 2013-07-24 1:54 am 2013-07-24 1:54 am

2013-07-24 1:54 am 2013-07-24 1:54 am 2013-07-24 1:54 am

2013-07-24 1:55 am 2013-07-24 1:55 am 2013-07-24 1:55 am

2013-07-24 1:55 am 2013-07-24 1:55 am

2013-07-24 1:55 am 2013-07-24 1:56 am 2013-07-24 1:56 am 2013-07-24 1:56 am

2013-07-24 1:57 am 2013-07-24 1:57 am

2013-07-24 1:58 am 2013-07-24 1:58 am 2013-07-24 1:58 am 2013-07-24 1:58 am

2013-07-24 1:58 am 2013-07-24 1:58 am

2013-07-24 1:58 am 2013-07-24 1:58 am 2013-07-24 1:59 am 2013-07-24 1:59 am

LovelyLu thomasihall CustServGreeter AlHopper_

2013-07-24 1:59 am 2013-07-24 1:59 am

MarshaCollier GregOrtbach CustServGreeter elizabethtraub tburgess57

Você também pode gostar