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FlightAttendant

C e n t r a l

25
Questions

and
Answers
for the

Cabin Crew
Final Interview

by Kara Grand

FlightAttendant
C e n t r a l
www.FlightAttendantCentral.com
2011 Flight Attendant Central. All rights reserved.

FlightAttendant
C e n t r a l

Welcome to Flight Attendant Central!


This special 25 Questions and Answers report is a powerful tool
when preparing for your interview. I compiled this list based on the
most commonly asked cabin crew final interview questions.
You will find the questions, the guidelines on what your answer
should or should not be and a sample answer. I have also included
a blank area at each question where you have the space to fill in
your answer as it applies to your experience.
I am giving this away to help as many people as I can. I believe
that the more you give, the more you receive.
The key to success in your cabin crew assessment day is
preparation. Knowing what to expect and showing the best you
can be are crucial factors in the process.
I hope this guide gives you a view into some of the important
things you need to think about as you prepare for your final
interview. I am also looking forward to sharing a lot more powerful
training and information with you!
See you up there,
Kara Grand
Creator of FlightAttendantCentral.com

www.FlightAttendantCentral.com
2011 Flight Attendant Central. All rights reserved.

FlightAttendant
C e n t r a l

1. Tell me about yourself.


Remember to stay professional during your final interview. This question
is meant to ask you about your career and detailed work history. It is not
about your childhood, home or hobbies.
Remember that you are being interviewed for a cabin crew job, so your
response should be focused on the relevant customer service job
experience.
Try to keep it short, this question is just a conversation starter.
Do not reveal information that you dont want your future employer to
know.

SAMPLE ANSWER
I have been working for the past 4 years for Company A. I started out as
part-time junior sales associate and have been promoted to senior sales
associate and most recent to store assistant manager. Meanwhile I
graduated from College B with a major in Economical Studies.

YOUR ANSWER
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2011 Flight Attendant Central. All rights reserved.

FlightAttendant
C e n t r a l

2. Why do you want to work for our airline?


Do not go to your interview without doing some research about the
company you would like to work for. Browse their website and read the
About us or History sections.
The first part of the assessment day consists of a series of informative
videos about the airline, how it was created, plans of expansion,
financial results, life in their city, career prospects and other relevant
information. Take some notes and review them before your final
interview.
Do not explore unknown territory. If the interviewer brings up a certain
subject that you dont know much about, be honest and tell them so.

SAMPLE ANSWER
I know that your company has been one of the fastest growing airlines
in the world, with numerous awards won (give some examples here) and
openness towards cultural diversity. I would be honored to be part of
such an ambitious team.

YOUR ANSWER
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2011 Flight Attendant Central. All rights reserved.

FlightAttendant
C e n t r a l

3. Tell me about your dream job.


Stay away from a specific job.
If you say another job, you will give an impression that you might be
dissatisfied with the cabin crew job. If you say cabin crew, then your
credibility might be questioned.
Talk about the positive aspects that the job will bring to your life rather
than naming a position.

SAMPLE ANSWER
My dream job will give me the opportunity to travel and discover new
cultures and interesting people. It is the job that gets me excited to wake
up every day, go to work and constantly learn something new.

YOUR ANSWER
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www.FlightAttendantCentral.com
2011 Flight Attendant Central. All rights reserved.

FlightAttendant
C e n t r a l

4. Do you work better in a team or alone?


This is not an easy question to answer, however it is frequently asked
during final interviews.
You are interviewing for a cabin crew position. A key requirement for this
job is teamwork.
Do not answer It depends on the situation.

SAMPLE ANSWER
I prefer to work in a group, but I also enjoy having a part of the work that
is my personal responsibility.

YOUR ANSWER
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www.FlightAttendantCentral.com
2011 Flight Attendant Central. All rights reserved.

FlightAttendant
C e n t r a l

5. How would your friends or coworkers


describe you?
Prepare some quotes from your coworkers or friends.
Stay focused on the skills and traits that are relevant for the cabin crew
job.
Do not get into lengthy stories about your friends or coworkers.

SAMPLE ANSWER
Both my friends and coworkers would say that I am a reliable individual.
They all know that they can count on me to listen to their problems and
try to help them find a solution.
or
John Smith, my colleague at Company A always said that I am the most
organized person he knows because my area was always clean and I
never left home before tidying up the days work.

YOUR ANSWER
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_________________________________________________________

www.FlightAttendantCentral.com
2011 Flight Attendant Central. All rights reserved.

FlightAttendant
C e n t r a l

6. Tell me about a time when you helped


someone.
Be prepared with some examples of situations when you helped either a
customer or a colleague.
Stay focused on the required skills for the cabin crew position.
Use the names of your colleagues or customers.

SAMPLE ANSWER
Mrs. Smith, a regular guest in our hotel has just checked in together
with her niece and twin babies. We were not informed that the babies
will need sleeping cots, so the arrangements have not been made and
we only had one cot available. I talked to our manager and explained the
situation. We ordered a new cot that was delivered later in the same day,
so I made sure that the room was arranged, together with complimentary
toys and blankets and the schedule of the baby sitter. Both Mrs. Smith
and her niece were very grateful, and my manager praised my efforts.

YOUR ANSWER
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_________________________________________________________

www.FlightAttendantCentral.com
2011 Flight Attendant Central. All rights reserved.

FlightAttendant
C e n t r a l

7. Tell me about a time you made a


suggestion to improve business.
Talk about the time you gave a suggestion that was further used to
benefit the company.
Do not tell the interviewers about suggestions that were ignored at the
time only to be implemented later.
If this never happened to you, then answer honestly and focus instead
on the efficiency of the company you worked for.

SAMPLE ANSWER
In the restaurant where I work, we used to have sugar packs on each
table. We were consuming a considerable amount of packages every
week. I suggested to my supervisor that we introduce sugar cubes on
the trays when we serve coffee or tea. He told me that this approach
helped cut the sugar consumption in the restaurant by 50%. Also, the
customers said that the new set-up looked nice.

YOUR ANSWER
_________________________________________________________
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_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________

www.FlightAttendantCentral.com
2011 Flight Attendant Central. All rights reserved.

FlightAttendant
C e n t r a l

8. Tell me about the most fun you ever


experienced on the job.
Discuss a successful project you enjoyed completing, not the workplace
cafeteria pranks.
Take this chance to reinforce your team player skills.
Keep the answer short and professional.

SAMPLE ANSWER
Every December we have a sales person of the year competition. Last
year, the sales associates divided into 2 teams and we had our own
competition to see who sells the most. We had great fun making daily
charts and posting them for everyone to see. We sold so much that
month, we became the best selling store.

YOUR ANSWER
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_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________

www.FlightAttendantCentral.com
2011 Flight Attendant Central. All rights reserved.

FlightAttendant
C e n t r a l

9. What are your strengths?


The interviewer expects you to give examples of how you have excelled
in your previous jobs.
Prepare 4 or 5 traits that are relevant for the cabin crew position and be
prepared to also give examples of when you displayed these strengths.
Talk about your strengths in the area of customer service, teamwork,
communication, attention to detail or problem solving.
Do not discuss your strengths outside your work area.

SAMPLE ANSWER
I am a team player with excellent attention to detail. I provide
personalized service to my customers while aiming to go beyond all
expectations and ensure that my customers receive the best possible
service. I also have the ability to easily adapt in a fast paced
environment.

YOUR ANSWER
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_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________

www.FlightAttendantCentral.com
2011 Flight Attendant Central. All rights reserved.

FlightAttendant
C e n t r a l

10. What are your weaknesses?


Do not give information that could hurt your professional image or
decrease your chances of getting the job.
Disclose a weakness only when you have already taken steps to
compensate for it.
Describe a challenge and how you overcame it, stating what youve
learned during the process.
Do not say that you have no weakness.

SAMPLE ANSWER
I feel that my attention to detail is my weakness. I want everything to be
perfect. Sometimes I get so caught up in small details that I forget to see
the big picture.It was pointed out to me and I was able to improve
myself. I am now constantly finding ways to balance both the details and
the overall situation.

YOUR ANSWER
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________

www.FlightAttendantCentral.com
2011 Flight Attendant Central. All rights reserved.

FlightAttendant
C e n t r a l

11. Tell me about a time when you had to


deal with a co-worker who wasnt doing his/
her fair share of the work. What did you do
and what was the outcome?
Keep your answer professional, short and clear.
Focus more on what you did to deal with the situation, rather than how
much you were bothered by your colleague not doing their work.
Turn your answer into a positive experience.

SAMPLE ANSWER
Sofia was my shift colleague. During lunch service I saw her being slow
to take orders and attend to the new customers. I had to step in her area
and do part of her work. After the service was over I asked her what was
happening. I learned that her grandmother was gravely ill and she just
received the news that morning. I helped her out for the next days until
she felt better. She appreciated my willingness to do something for her
and we are now working very well together, taking extra work from each
other whenever its necessary.

YOUR ANSWER
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_________________________________________________________
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_________________________________________________________

www.FlightAttendantCentral.com
2011 Flight Attendant Central. All rights reserved.

FlightAttendant
C e n t r a l

12. Tell me about a time you misjudged a


person.
Use an example where you underestimated somebody, rather than an
example when you thought that somebody was trustworthy and in the
end they disappointed you.
End your answer with a summary of what your learned from the
experience.

SAMPLE ANSWER
Our office boy was a very shy and reserved person. One day I started to
talk to him and I found out that he was actually a civil engineer in his
country, but came here to provide a better future for his children. He was
doing the job to learn the language better and understand our culture.
We became friends and he was sometimes giving me advice with some
of the projects I was working on. I told his story to my manager, and after
1 year he was given a chance to interview. Now he is working in the
planning department. I learned to never judge somebody just by the job
they are doing.

YOUR ANSWER
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_________________________________________________________

www.FlightAttendantCentral.com
2011 Flight Attendant Central. All rights reserved.

FlightAttendant
C e n t r a l

13. Tell me about a challenge at work you


faced and overcame recently.
Talk about the complaints you solved, issues you had to organize,
conflicts you had to resolve.
Focus on the problem-solving, not on the problem itself.
Do not put anybody else in a bad light.

SAMPLE ANSWER
We received a new computer software that would take not only the
reservations for the day, but also the customer details, the orders and
the home-delivery schedule. It was taking a long time to input all the
data while the customers were waiting. I asked the manager to get some
training from the IT Company. In only 30 minutes they taught me all the
shortcuts and I managed to be efficient when operating it.

YOUR ANSWER
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www.FlightAttendantCentral.com
2011 Flight Attendant Central. All rights reserved.

FlightAttendant
C e n t r a l

14. Tell me about a time you resolved a


conflict.
This question is asked to showcase how you deal with possible issues.
Talk about a specific example when you excelled at solving a conflict.
Do not talk about personal relationships with bosses or co-workers.

SAMPLE ANSWER
Two of the sales associates in my team were having a hard time getting
along. The work has been delegated at the beginning of the week and
Anna was in charge of the inventory, while Karen had to rearrange the
display. Each of them was interfering in the other ones work. After I
talked to both of them I found out that Anna was really interested in the
artistic part of the job, while Karen was studying accounting and was
fascinated by bookkeeping. I explained to each of them how their issues
were affecting the business as a whole. They understood and
apologized to each other. I also realized that delegating tasks like these
might not be the best approach. Since then, I ask the associates to
volunteer for the specific duties. I found that this way people are more
motivated to do the job they love and are interested in.

YOUR ANSWER
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_________________________________________________________

www.FlightAttendantCentral.com
2011 Flight Attendant Central. All rights reserved.

FlightAttendant
C e n t r a l

15. Have you worked with someone you


didn't like? If so, how did you handle it?
This is a trick question!
Speaking negatively about other people will show you as an unreliable
character.
Stay professional and be diplomatic.

SAMPLE ANSWER
Not really. I believe that when disagreements occur, the matters can be
taken up with the concerned person and be immediately solved.

YOUR ANSWER
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_________________________________________________________

www.FlightAttendantCentral.com
2011 Flight Attendant Central. All rights reserved.

FlightAttendant
C e n t r a l

16. What is the kind of person you refuse to


work with?
This is a trick question!
Airlines are multi-cultural, multi-lingual, multi-national companies. Stay
focused on how you are capable to learn something from everybody and
your willingness to be part of such a team.
Never admit there is a type of person you will refuse to work with unless
that type of person is a detriment to the company and its policies.

SAMPLE ANSWER
I can work with all kinds of people. I believe that everybody has an
interesting story to tell and something to teach me.

YOUR ANSWER
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_________________________________________________________
_________________________________________________________

www.FlightAttendantCentral.com
2011 Flight Attendant Central. All rights reserved.

FlightAttendant
C e n t r a l

17. Would you say that you can easily deal


with high pressure situations?
Explain your ability to work under pressure, without describing in too
much detail why you thought a specific situation was stressful.
The cabin crew job is a high pressure work environment, so do not say
that you cant work well under pressure.
Do not spend too long discussing the amount of high stress in everyday
life.

SAMPLE ANSWER
Yes. I have been dealing with busy times in the restaurant when there
was time pressure for the service to be completed. It actually motivates
me to work faster and be more efficient.

YOUR ANSWER
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_________________________________________________________

www.FlightAttendantCentral.com
2011 Flight Attendant Central. All rights reserved.

FlightAttendant
C e n t r a l

18. What do you expect from a supervisor?


Be specific and give couple of traits that you appreciate in a manager.
Focus on team spirit and integrity.
Do not start talking negatively about your previous supervisors.

SAMPLE ANSWER
I expect him/her to offer guidance and support. I also appreciate a
supervisor who is fair, honest and encourages the professional
development of each individual in the team.

YOUR ANSWER
_________________________________________________________
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_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________

www.FlightAttendantCentral.com
2011 Flight Attendant Central. All rights reserved.

FlightAttendant
C e n t r a l

19. What motivates you to do the best on


the job?
This is a trick question!
You want to show the assessors that you are self-motivated when it
comes to your work.
Do not answer that salary, travel benefits or cabin crew lifestyle are your
motivators.

SAMPLE ANSWER
I always felt that it is important both for me personally and for the
company to provide excellent service and have extremely happy
customers every day.

YOUR ANSWER
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_________________________________________________________
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_________________________________________________________
_________________________________________________________
_________________________________________________________

www.FlightAttendantCentral.com
2011 Flight Attendant Central. All rights reserved.

FlightAttendant
C e n t r a l

20. How will you be able to cope working


such long shifts?
You will be rostered to operate flights that can be up to 14 hours long.
Your duty can start at 2AM or 9PM.
Focus on how you generally deal with tiredness and stress.
End on a positive note.

SAMPLE ANSWER
I like that even if sometimes the shifts are long, there will be enough
days off to recover. I have been working 6 days a week from 9 to 5 and I
am looking forward to have more flexibility with my time. I also started
working out 2 years ago and found that it greatly improved my
resistance.

YOUR ANSWER
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_________________________________________________________
_________________________________________________________
_________________________________________________________

www.FlightAttendantCentral.com
2011 Flight Attendant Central. All rights reserved.

FlightAttendant
C e n t r a l

21. How long do you expect to work for us if


hired?
This is the moment to talk about beginning a career with the airline. Talk
about your career goals and your long-term plans.
Do not discuss about planning to work with the airline just until you get
enough experience to be hired by a bigger airline.
Keep it short and do not be specific, otherwise you put an expiration
date on your career plans with them.

SAMPLE ANSWER
I worked for my previous employer for 5 years. This demonstrates that I
am a loyal person. I plan to continuously grow, learn and improve myself
and I will be happy to work as long as possible in an environment that
keeps me challenged.

YOUR ANSWER
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_________________________________________________________
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_________________________________________________________
_________________________________________________________
_________________________________________________________

www.FlightAttendantCentral.com
2011 Flight Attendant Central. All rights reserved.

FlightAttendant
C e n t r a l

22. What did you do to prepare for this


interview?
This is a perfect opportunity to tell them about the concerns youve had
and what have you been doing to address them.
You want to come up as somebody who has researched not only the job,
but also the airline and the aviation industry in general.
Nobody wants to hear that you just rolled out of bed and showed up at
the interview hoping for the best.

SAMPLE ANSWER
I have been reading the aviation news online and I subscribed for your
airlines newsletter. Ive also done some research on the life in Dubai
and the work life of flight attendants.

YOUR ANSWER
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_________________________________________________________
_________________________________________________________
_________________________________________________________

www.FlightAttendantCentral.com
2011 Flight Attendant Central. All rights reserved.

FlightAttendant
C e n t r a l

23. Are you applying for any other airlines?


What if more than one airline offers you the
job?
Make sure that your answer stays professional.
Be honest, but keep it short.
Keep your focus on the airline you interview for and what you can do for
them.

SAMPLE ANSWER
I will consider all the factors in my decision making and I will chose the
employer which best fits my career aspirations. Your airline seems to be
such a place for me.

YOUR ANSWER
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_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________

www.FlightAttendantCentral.com
2011 Flight Attendant Central. All rights reserved.

FlightAttendant
C e n t r a l

24. Why should I hire you?


This is the time to sell yourself! It is all about how you fit into the position,
not how the position fits with you.
Talk about your skills and strengths that will benefit the company.
Do not be general or desperate and answer with: Because I need a job
or I think it could be a nice to travel for free. This question is not about
you, it is about what you can do for them.

SAMPLE ANSWER
You should hire me because I have the expertise and experience in the
area of customer service. I aim for excellence in everything I do, and I
will give my full energy to achieve outstanding service for our customers.
I have reached and exceeded all my targets and customer expectations
in my previous job by offering personalized care, attention to details and
upbeat energy in my work.

YOUR ANSWER
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________

www.FlightAttendantCentral.com
2011 Flight Attendant Central. All rights reserved.

FlightAttendant
C e n t r a l

25. Do you have any questions for me?


This question is asked because the interviewers want to see you
showing interest in getting the job with them.
Once again, the key here is researching the airline beforehand.
This is also a good point to ask for feedback on your performance, as
well as contact details of the recruitment team.

SAMPLE ANSWER
I would like to know what does the airline value the most?
or
What is the most important thing that I should do to contribute in my first
months of flying?
or
When your top performing crew leave the airline, why do they leave?
or
How do you think I performed during the assessment?

YOUR ANSWER
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_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________

www.FlightAttendantCentral.com
2011 Flight Attendant Central. All rights reserved.

FlightAttendant
C e n t r a l

To get access to 101 Questions and Answers for the Cabin Crew Final Interview,
sample English tests and Math test, Group Exercise examples and guidelines for
being successful at your Cabin Crew Interview from the first try, read How to
Become a Flight Attendant for airlines in the Middle East eBook.

Flight Attendant Central 2011


This ebook is copyright. Apart from any fair dealing for the purpose of private
study, research, criticism or review, as permitted under the Copyright Act, no
part of this ebook may be reproduced by any process without written
permission. Enquiries should be addressed to the author.
All rights reserved.

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2011 Flight Attendant Central. All rights reserved.