Since upgrade to NetBackup 7.0.1 or to 7.

1 on the master and media server, the media server now displays 'Active for Disk' and the old version (7.0.1) under Devices > Media Servers from the NetBackup Administration Console opened on the master server

Error

Situation 1: From 'Job Details':

--------------------Error connecting to oprd on <media_server>: cannot connect to vmd(70)

From "Windows Services' applrt pop-up:

--------------------------------------Windows could not start the NetBackup Volume Manager Service on <media_server> Error 193: 0xc1

From Windows Event Logs:

-----------------------------Event ID: 1000 Source: Service Control Manager The NetBackup volume Manager services failed to start due to the following error: NetBackup Volume Manager is not a valid Win32 application

Situation 2: bprd does not start, Netbackup database manager service does not start as a service but does start as a process. following error appears on event viewer
Log Name: Source: Date: Event ID: Task Category: Level: Keywords: User: Computer: Description: System Service Control Manager 10/12/2011 4:25:50 PM 7000 None Error Classic N/A UKRTH-SGBCPVM00

The NetBackup Database Manager service failed to start due to the following error: NetBackup Database Manager is not a valid Win32 application. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e26931d2012f4}" EventSourceName="Service Control Manager" /> <EventID Qualifiers="49152">7000</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x8080000000000000</Keywords> <TimeCreated SystemTime="2011-10-12T15:25:50.284425300Z" /> <EventRecordID>15561</EventRecordID> <Correlation /> <Execution ProcessID="712" ThreadID="1628" /> <Channel>System</Channel> <Computer>UKRTH-SGBCPVM00</Computer> <Security /> </System> <EventData> <Data Name="param1">NetBackup Database Manager</Data> <Data Name="param2">%%193</Data> </EventData> </Event>

Environment

Situation 1:

NetBackup 7.1 Environment: --------------------------------------Master Server: Windows 2008 (x64) R2 Enterprise Server - running NetBackup 7.1 Media Server: Windows 2008 (x64) R2 Enterprise Server - running NetBackup 7.1 Removable Storage: TLD(0):Robot: ADIC Scalar 10K | Tape Drives: 40 - IBM Ultrium-TD1 | Drive Type: hcart

Situation 2:

NetBackup 7.0.1 Environment: ------------------------------------------Master Server: Windows 2008 (x64) R2 Enterprise Server - running NetBackup 7.0.1

Cause

The 'path' statements, that are the 'values' for the following NetBackup Registry key, did not have quotation marks around the values that included spaces in the paths. The NetBackup Registry Key in question: HKLM\SYSTEM\CurrentControlSet\Services\NetBackup Volume Manager\ImagePath =

Solution

Modified the HKLM\SYSTEM\CurrentControlSet\Services\NetBackup Volume Manager\ImagePath = Registry key by adding quotation marks to the path value (Ex: "D:\Program Files\Veritas\Volmgr\bin\vmd.exe") on the problem media server; and could then start the vmd service without further error.