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Communication skills in

PBL

Prof. S.N. Bazmi Inam


MBBS, MPH-MCH (Harvard),
DCPS-HPE (Medical Education)
MCPS (Family Medicine) FCPS (Community Medicine)
OBJECTIVES OF THE SESSION
 By the end of the interactive session, the
students shall be able to:
 Recognize the key elements for effective
communication during sessions
 Practice the principles of group dynamics
during communication in small group (PBL)
sessions
FACTORS INVOLVED IN
COMMUNICATION
ALL COMMUNICATION INVOLVES:

 SENDER

 ENCODER

 MEDIUM

 DECODER

 RECEIVER
REMEMBER
 Allah has given you
 2 ears
 1 tongue

WHY ?
 Communication skills is important in every
aspect of life

 Each forum of communication requires


special norms that need to be followed for

Effective communication
CS in small group : PBL sessions
 Ground rules should not be violated
Every one has the right to express his view

We should debate rather than argue issues

We should not spend too much time on one issue

Respect each other

Focus on discussion and avoid side talks


Some important points
 When communication has a particular
intention, it may be helpful to consider a
complete transaction, or face to face
interaction, in terms of the stages or parts
which highlight important features in the
communication.

 Following stages may receive different


emphasis in various transactions, but at one
time or another each stage will be necessary
for effective communication.
Some important points
1 Preparing the message.
2 Preparing yourself.
3 Gaining attention or making contact.
4 Preparing the receiver.
5 Sending the message
6 Receiving and clarifying the reply.
7 Closing communication.
1. PREPARING THE MESSAGE

 It is surprising how many people


communicate without knowing what it is they
wish to achieve.
 Be aware of exactly what you want to
communicate, and then check whether that is
what you really want by asking yourself ‘Why
Am I Doing This?’
 Be clear, brief and specific. Come to the
point quickly, explanation can follow later.
2. PREPARING YOURSELF

 If you do not value yourself, it is unlikely that


you will convey that message is worth
attending to.
 Every time you speak you are presenting
yourself.
 Nonverbal message speak volumes about the
kind of person you are and whether you value
yourself or not.
3. GAINING ATTENTION

 Gaining attention is important for people to


respond.
4. PREPARING THE RECEIVER

 If your message is shocking or your listener is not


expecting or ready for your message you may need
to spend time helping to prepare them. Useful ways
include:
  Saying what you want to communicate.
  Saying what benefit they might gain as a result.
  Checking that they are willing to communicate.
  Warning them of the importance of your
communications.
  Asking rhetorical question to awaken curiosity.
5. SENDING THE MESSAGE

 When you are in the process of relaying the


message, keep in mind what you are
communicating for.

 Use simply language, avoid unnecessary


detail and emphasize the main points to aid
the listener’s understanding.
6. RECEIVING AND CLARIFICATION

 Listening is the primary skill needed here. It


is not simply ‘not speaking’, it is an active
process of attending to the speaker. Be
aware of:
  Switching off due to dull response or
because you disagree.
  Getting hooked on detail or missing
main points.
  Being preoccupied with your own
problems and not concentrating on what is
said.
7. CLOSING A
CONVERSATION
 Often an interaction can become boring
stuck, destructive or simply have achieved its
purpose. In such cases it is essential to have
appropriate ways of finishing the transaction.
Some closure strategies include:
  A demand for action or reaction.
  Suggesting ways forward.
  Summarizing what has been achieved.
  Arranging another meeting.
  Indicating that you have finished.

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