Welcome to BSES - About Us - BSES at a glance BSES in Delhi Following the privatisation of Delhis power sector and unbundling

of the Delhi Vidyut Board in July 2002, the business of power distribution was transferred to BSES Yamuna Power Limited (BYPL) and BSES Rajdhani Power Limited (BRPL). These two of the three successor entities distribute electricity to 28.34 lakh customers in two thirds of Delhi. The Company acquired assets, liabilities, proceedings and personnel of the Delhi Vidyut Board as per the terms and conditions contained in the Transfer Scheme.

BSES Yamuna Power Litmited, Shakti Kiran Building, Opp. Karkardooma Court, Delhi 110 096

BSES Rajdhani Power Litmited, BSES Bhawan, Nehru Place, Delhi 110 019

BSES Yamuna Power Limited (BYPL) BYPL distributes power to an area spread over 200 sq kms with a population density of 5953 per sq km. Its 11.9lakh customers are spread over 14 districts across Central and East areas including Chandni Chowk, Daryaganj, Paharganj, Shankar Road, Patel Nagar, G T Road, Karkardooma, Krishna Nagar, Laxmi Nagar, Mayur Vihar, Yamuna Vihar, Nand Nagri and Karawal Nagar.

BSES Rajdhani Power Limited (BRPL) BRPL distributes power to an area spread over 750 sq. km with a population density of 2192 per sq km. Its over 16.44 lakh customers are spread in 19 districts across South and West areas including Alaknanda, Khanpur, Vasant Kunj, Saket, Nehru Place, Nizamuddin, Sarita Vihar, Hauz Khas, R K Puram, Janakpuri, Najafgargh, Nangloi, Mundka, Punjabi Bagh, Tagore Garden, Vikas Puri, Palam and Dwarka.

System Augmentation and record AT&C loss reduction Since taking over distribution, BSES singular mission has been to provide reliable and quality electricity supply. BSES has invested over Rs 4500 crore on upgrading and augmenting the infrastructure which has resulted in a record reduction of AT&C losses. From a high of 63.1 % AT&C losses in BYPL area in 2002 the losses have come down to 19.8% a record reduction of 43.3%.

Similarly, in BRPL area AT&C losses have been reduced from 51.2% to 16.8% - a record reduction of 34.4%

SN

Particular

Unit

BYPL

BRPL

BSES

(East & Central) 1. 2. 3. Area Customer Density Total Registered Customers (As of Mar 11) Peak Demand (FY 2010-11) * Delhi peak demand met 4720MW sq. km Cons/sq km Lacs 200 5900 11.80

(South & West) 750 2201 16.51

Delhi 950 2980 28.31

4.

MW Mus

1157 6011

1954 10459

3111 16470

5. Consumption per year (FY 2010-11)

The following operational statistics give an overall view of the strength of BSES distribution network as of March 2011 2010 - 11 SN ITEMS BRPL 1. No. of Grids 2. No. of Power Transformers 3. EHV Capacity (MVA) 4. EHV Cable Laid (KM) 5. No. of 66 & 33 KV Feeders 6 Shunt Capacitors (MVAr) 7. No. of Distribution Transformer 72 197 4393 1052 186 1424 6763 BYPL 49 135 2789 742 142 921 3252 BSES 123 332 7182 1794 328 2345 9777

8. Distribution Transformer Capacity (MVA) 9. No. of 11 KV Feeders 10. 11 KV Cables laid (kms) 11. 11 KV Lines laid (kms) 12. Total No. of LT Feeders 13. LT Lines laid (kms)

4063.50 2307.82 1027 684

6371 1711 3822 1966 34868 15648

2070.30 1751.40 1713.80 21597 10095 252 13271 5553

The following operational statistics give an overall view of the strength of BSES distribution network as of March 2011

Welcome to BSES - About Us - Board of Directors Board of Directors - BSES Rajdhani Power Limited (BRPL) 1. 2. 3. 4. 5. 6. 7. 8. Shri Lalit Jalan (Chairman) Gen. V.P.Malik (Retd.) AVSM, PVSM Shri Anthony Jesudasan Shri P K Tripathi, IAS Shri D M Spolia, IAS Dr.M.M.Kutty, IAS Shri Dharmendra, IAS Shri Alok K Roy

Board of Directors - BSES Yamuna Power Limited (BYPL) 1. 2. 3. 4. 5. 6. 7. Shri Lalit Jalan (Chairman ) Gen. V.P.Malik (Retd.) AVSM, PVSM Shri Anthony Jesudasan Shri P K Tripathi, IAS Shri D M Spolia, IAS Dr.M.M.Kutty, IAS Shri Dharmendra, IAS

8.

Shri Alok K Roy

Welcome to BSES - About Us - Vision To be amongst the most admired and most trusted integrated utility companies in the world. To deliver reliable and quality products and services to all customers at competitive costs, with international standards of customer care- thereby creating superior value for all stakeholders. To set new benchmarks in: standards of corporate performance and governance, through the pursuit of operational and financial excellence, responsible citizenship and profitable growth.

Welcome to BSES - About Us - Mission To attain global best practices and become a world-class utility. To provide: uninterrupted, affordable, quality, reliable, safe and clean power to our customers. To achieve excellence in: service, quality, reliability, safety and customer care. To earn: trust and confidence of all customers and stakeholders by exceeding their expectations, and make the company a respected household name. To work: with vigour, dedication and innovation keeping total customer satisfaction as the ultimate goal .

To consistently achieve: high growth with the highest levels of productivity. To be: a technology driven, efficient and financially sound organisation. To be a responsible corporate citizen nurturing human values and concern for society, the environment and above all, people. To contribute: towards community development and nation building. To promote a work culture that fosters: individual growth, team sprit and creativity to overcome challenges and attain goals. To encourage: ideas, talent and value systems. To uphold the guiding principles of: trust, integrity and transparency in all aspects of interactions and dealings. Welcome to BSES - About Us - Corporate Governance We believe in proactive initiatives in ushering in good governance practices and procedures. We have reviewed our governance practices in accordance with existing code of governance and the recommendations made for amending the code. As a result, the Institute of Company Secretaries of India (ICSI) has awarded BSES for achieving the highest standards of good governance practices. Additionally, the Indian Institute of Directors has also awarded the Golden Peacock Award for pursuit of excellence in corporate governance to BSES. We are committed to practicing sound governance principles in order to further improve our companys performance, with a view to maximising value for all our stakeholders, including shareholders, customers and employees. Welcome to BSES - About Us - Customer Profile

Category Domestic Non-Domestic Industrial Public Lighting Agriculture Railway Traction DMRC Others Total * Customer Base as of 31st Mar'11

BRPL 1,393,006 234,646 13,023 1 4,143 1 5 6,395 1,651,220

BYPL 869,320 284,445 20,187 0 53 0 1 7,525 1,181,531

Welcome to BSES - About Us - HR-Initiatives We believe in the development of our human capital, in our quest to fulfill our vision, of being amongst the best world class utility. We, at BSES, believe in achieving organizational excellence through Human Resources. Our systems and policies leverage the potential of our employees by following Peoples First Approach. Our HR Policy goes hand in hand with the business Policy and aims at building competent and committed work force being the most admired & preferred employer having world class HR practices, consistently enable business success

BSES in order to induct talent and groom them into a dedicated cadre of power professionals has initiated the Graduate Engineer Trainee/Management Trainee scheme. Under this scheme apart from one year comprehensive training, the trainees are also provided with a Mentor to handhold them and integrate them into the company culture. Training and Development BSES is committed to become a learning organization of distinction. In quest of this vision we have created BSES Knowledge Centre, located at Nehru Place in South Delhi and at Patparganj Industrial Area in East Delhi. The Knowledge Centres have state of the art training facilities - interactive white board, touch panel screen and a well stocked library to facilitate self learning in the organization. BSES has formulated a training plan for ensuring minimum one weeks training per employee per year. At BSES, learning is a continuous process. Our Human Resources Development Department offers training programmes for employees right through their

career. A good blend of skill development, behavioural and core programmes provide stimulus for growth and career development. Courses are designed to keep employees in touch with the latest trends in management and technology. We emphasize on creativity, innovation, achievement motivation for excellence, empowerment, augmenting communication and interpersonal skills, developing initiative and leadership qualities and providing knowledge of computer applications. BSES has also institutionalized Development Centers in the company to systematically diagnose the current and potential competency requirements of the employees with the objective of enhancing their development in a planned manner. These Centers give insights to the employees about their strengths and weaknesses. The gaps which are identified in the competencies are bridged through various means. Careers at BSES BSESs employment policies and systems radiate from a single principle People First. People are our most valued asset - our core strength. We have created a culture wherein employees gain a level of freedom which provides security, satisfaction and, most importantly, a sense of professional fulfillment. As BSES has moved from the old HRD to the New People Management, BSES has been able to provide roles much broader in scope, much stronger in impact & much more permanent in effect. BSES provides following career Opportunities:

Exposure to Latest technological know-how World class management practices Multifunctional skills Customer Relationship Management Exposure to Regulatory, Legal and Contractual aspects of business

Fast track growth

Recruitment: Recruitment, in BSES, is now inline with the corporate strategy; i.e. manpower planning is done as per the business strategy. We look for people with the combination of knowledge, skills and behavior best suited with the organizations objectives and culture. The focus of Recruitment is to

Attract people with multi dimensional experiences & skills Induct talent with a new perspective to lead the company Develop a culture that attracts people to the company Locate people whose personalities fit the companys values Match the people to the most appropriate jobs.

Induction: The new employee is equipped to take up the assignment and made comfortable in the organization through a structured induction program which is conducted for:

Lateral Joinees It provides a general overview of the organisation to the new recruits and familarises employees with various business processes, culture, business practices of the company

Graduate Engineer Trainees(GETs) /Management Trainees (MTs) It is an exhaustive induction program comprising of Classroom sessions, site visits and management programs.

BSES strives to provide a culture of excellence that inspires everyone to strive to be the best. Therefore BSES is implementing Balance Scorecard for the organization so that

individual performance is linked to the organizational goals. It will also clearly indicate the best performers and help us lay out a growth path for them.

Welcome to BSES - About Us - Initiatives Undertaken Setting up Customer Help Desks (CHDs) in all the 33 divisions for online registration of consumer complaints. Setting up of 2 Consumer Grievance Redressal Forums in Kakardooma & Pushp Vihar in compliance with D.E.R.C Mandate Commercial Call Centre to address Consumer Complaints. In-house developed CRM software (CAS) which provides the facility of Single Window resolution of complaints. Setting up of a 24 Hour Control Room at the C.M.s office to provide immediate information on faults/breakdowns. Bifurcation of the existing 21 districts into 33 Divisions Centralised Helpline Numbers for the following have been created for all queries related to: Power Supply/Meter/Billing /Anti-corruption/Vigilance/Anti Power Theft/Enforcement BYPL - 3999 99 808 BRPL - 399 99 707 and additionally down load a duplicate bill from the website click here for Duplicate Bill Power Supply/Meter/Billing /Anti-corruption/Vigilance/Anti Power Theft/Enforcement BYPL - 3999 99 808 BRPL - 399 99 707 and additionally down load a duplicate bill from the website click here for Duplicate Bill The entire Billing Cycles has been automated; starting from bill generation to bill printing.

Starting of BAM: Bill Amendment Module: a billing software module through which customers complaints are rectified on the spot.

Total curbing of Provisional Billing cases. Facility of raising one composite bill for bulk consumers like MCD, DJB, etc for convenient payments. Meter Reading is now being conducted by Meter Reading Instruments (MRIs). Location of a BSES office in 3 KM radius from each point. Consumers can frequent any of the 143 BSES offices. The following facilities for Key Consumers have been created: Creation of a Special Cell for customers having a load of over 45 KW. Single Window ease and preparation of Composite Bill for Bulk Consumers like DJB, MCD, etc, for convenient payments. Bill Dispatch by e-mails and special couriers. SMS alerts. Launch of IVRS AMR facility provided to 1500 customers. Creation of a Special Cell for customers having a load of over 45 KW. Single Window ease and preparation of Composite Bill for Bulk Consumers like DJB, MCD, etc, for convenient payments. Bill Dispatch by e-mails and special couriers.

SMS alerts. Launch of IVRS AMR facility provided to 1500 customers. Supply & Street Lighting Related Approx. 100 Breakdown vans & cable restoration on a 24X7 basis. Online Connectivity between Technical Call Centre, System and Circle Control. 25 Genset vans & Mobile Transformers are readily available all round the clock. A special drive Roshini was undertaken in which uninterrupted illumination was provided during the entire festive season Metering Related Comprehensive survey of meters of all consumers was conducted to ensure proper functioning/housing and reading of meters. Mass Meter Replacement drive is being undertaken for all Large Industrial Power (LIP) consumers. Electronic Meters have also been introduced for Domestic Consumers. Faulty Meters are being replaced on a priority basis with tamper-proof electronic meters. A Special Meter Testing Drive was undertaken in accordance. Only 0.01% meters electronic meters were found beyond limits. A month long Voluntary Disclosure Scheme (VDS) was undertaken. Payment Related:

120 cash collection centres across BSES 150 skypak drop boxes across BSES 1050 Easy bill outlets across BSES 150 Drop boxes installed at RWA premises Cash collection centres at Circle Offices are open all days from 8 A.M. to 8 P.M. except Second Saturdays and National Holidays. Point-of-Sales (POS) machines are installed at the cash collection counters with bar code scanners for speedy service. Tie-ups with collection agencies like Easy Bill and Skypak for cheque payments and with Bill Desk and Bill Junction for online payments. Duplicate bill printing mechanism in place. Bar-coded bills are printed in all divisional offices. Pay Bills Online: Use any valid Visa, Mastercard or Diners Credit Card, or pay through your Net Banking account with Citibank, IDBI Bank, UTI Bank, SBI or Punjab National Bank. Credit Card or Netbanking payment option. Pay By Phone a convenient service offered by BRPL/BYPL in association with BillDesk that you pay by internet or AutoDebit to your bank or credit card account . Now pay your BSES bills online anytime anywhere with your Itz Cash Card.

Welcome to BSES - Useful Tips - Energy Conservation

Don't keep Electrical Gadgets "ON" in idle condition. Always provide doors & windows to admit natural light ( Sunlight ) to avoid using electricity in homes or offices during the day. To avoid leakage always use Earth Leakage Circuit Breaker / Residual Current Circuit Breaker in circuit. Always buy fewer bulbs of higher wattage rather than many of lower wattage. Always buy electrical gadgets with capacity according to your needs & not of much higher rating e.g.larger refrigerators consume more electricity. Use Compact Fluorescent Lamps to reduce electricity consumption substantially. Ensure proper Earthing in your premises. Use electronic regulators for ceiling fans. Avoid storing hot / warm food in refrigerators. Turn-off decorative & non-essential lights especially in unoccupied areas.

WELCOME TO BSES - USEFUL TIPS - DO'S AND DON'TS

Do's Do plug power equipment into wall receptacles with power switches in the OFF position. Don'ts Do not drape power cords over hot pipes, radiators or sharp objects.

Do unplug electrical equipment by grasping the plug Do not plug equipment into and then pulling. Do not pull or jerk the cord to unplug the equipment. Do not use non standard plugs, Do check the receptacle for missing or damaged parts. extension cords with junction box receptacle ends or other unsafe equipment. Do check for defective cord clamps at locations where the power cord enters the equipment for the attachment plug. Maintenance personnel should know the location of electrical circuit breaker panels that control equipment and lighting in their respective areas. Circuits and equipments disconnects must be identified. Use a danger tag on any electrical equipment which causes shocks or has high leakage. Do not use consumer electrical equipment or appliances if not properly grounded. Do not store or materials permanently defective receptacles.

temporarily

within 3 feet of any electrical panel or electrical equipment.

Welcome to BSES- Useful Tips-Safety Use proper conductor for house wiring by calculating actual load.

Don't expose electrical appliances & bare wires to wet conditions. Use the correct size , ISI make of fuse & never replace the burn-out fuse with other materials. Avoid the use of Extension Chords & don't leave them dangling or trailing on the floor. For households : a) Never allow your children to touch any electrical point or insert any part of their body into it. b) Allow only licensed Electricians to handle electrical problems. c) Always ensure that you are properly insulated from getting electrical shock. d) Avoid " Octopus Connections " as overloading might occur due to the same which can cause burning of sockets. Educate the children about 'Electrical Signs' & dangers of electric shock . Always switch off the Current from the mains in case of short circuit in a portion of premises & insulate yourself. Ensure proper earthing in your premises. Never insert bare wires in the socket & always remove the plug from the socket when not in use.

Welcome to BSES - Useful Tips - Public Awareness How to Avail SMS Service Consumer Rights and Obligations Delhi electricity supply code & performance standards regulations 2007 Distribution and Retail Supply Electricity License Know your meter Multi Year Tariff Redressal of Consumer Grievance Regulations 2003