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Communication Skills

Q.1 Communication is a _______________ a. Speech b. Reaction c. Action. d. Process Q.2 _____________ is any signal that triggers the response. a. Channel b. Medium c. Message d. Speech Q.3 _________ refers to the factors that disrupt the communication. a. Noise b. Nature c. Time d. Background Q.4 Communication is an exchange of __________ & ____________ a. Facts & Figure b. Facts & Gifts c. Facts & Symbol d. Facts & Ideas Q.5 The person who notices the message and attached some meaning to the message is called _________ or ____________ a. Sender & Decoder b. Decoder & Receiver c. Receiver & Decoder d. Sender & Decoder Q.6 Channel refers to the ________ or ________ used to deliver the message. a. Message & Medium b. Message & Methods c. Medium & Methods d. Method & Message Q.7 Verbal communication could be in the form of __________ and ___________ words. a. Spoken & Expressed b. Spoken & Written c. Spoken & Body Language d. Gesture & Writing

Q.8 __________ & __________ could be examples of non verbal communication. a. Gesture & Facial Expression b. Letter & Memos c. Word & Meaning d. Language & Distance Q.9 _________ refers to the technical terms or specialized vocabulary. a. Jargon b. Jamun c. Janter d. JIT Q. 10 Match the following: A. Managers response to a customers complaint B. Sitting back in a relaxed position C. Surprised or Angry D. Movements of hands while giving a lecture Q.11 Match the following related to the term Context: A. Similarity of backgrounds between sender & receiver B. Surroundings in which communication takes place C. Time related factors influence the communication D. Relationship between sender & receiver Q. 12 Match the following factors influences the message: A. Words 1. 8% B. Tone of voice 2. 34% C. Non-verbal cues 3. 58% Q. 13 Match the following types of Nonverbal communication: A. Physical 1. Body motions B. Aesthetic 2. Mechanical type of communication C. Symbolic 3. Ego building symbols D. Sign 4. Dancing, Painting and Sculpturing Q. 14 Are the following statements True or False? 1. Communication is not a sign mediated interaction between two agents. 2. Written communication was storable and portable in IInd Information Communication revolution. 3. There are two facets in all type of communication 4. Hearing disability is a type of physical noise. 5. Interpersonal relationship cannot be developed through art & craft. Q.15 List out any five essential Dos & Donts of communication. 1. Facial Expression 2. Gesture 3. Written Communication 4. Body Language 1. Chronological 2. Social 3. Physical 4. Cultural

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