Escolar Documentos
Profissional Documentos
Cultura Documentos
In - Depth
Managing off-peak customers can be a perennial challenge if you are Troubleshooting
an ISP, Data Center or Web Hosting company. While you are clear that
your customers deserve nothing short of the best – the assurance of
24x7 network monitoring and helpdesk support, the costs of staffing External Escalation
Quality Assurance
Equipment and network troubleshooting Wireless Access Points / Routers IP PBX 24x7 Network/Server Monitoring: State-of-the-art NOC to monitor
Email service troubleshooting
Managed Routers and Switches VOIP servers your network and server infrastructure 24x7, ensure that your network
VoIP service troubleshooting Service feature support
functions at its optimum level and that effective performance & capacity
Load Balancers Proxy Servers
planning practices are in place
Firewalls Switches
IDS DNS Network Devices Management: 24x7 monitoring and alert notification
Web Hosting Service Desk Solutions
IPS Windows Servers for network devices such as firewalls, load balancers, routers, switches
Plesk, Ensim and more Server Management: 24x7 monitoring and alert notification for
Windows, Unix/Linux and Application Servers
”
Finally, making the choice between customer delight and cost management
Client:
A large US Retailer with more than 400 outlet stores and 2 remote Data Centers running a complex network comprised of multiple
networks both internal and external, both distributed and centralized servers and a dedicated connection to each of the more than
400 store locations.
Challenges:
The client approached GSS America to optimize their server and network management, move their centralized Data Centers to Virtualization, shift their network monitoring
practices from re-active to pro-active, ease administrative requirements, and provide more reliable service to their users while reducing their costs.
Improved communication between IT and business: The ability to generate reports based on
bandwidth usage and network/server availability has been important to the client’s ability to Business benefits
demonstrate overall network/server performance and how his team responds to issues and risk.
Over 40% cost savings and 60% resource savings,
Improved planning and performance optimization:
helping the client focus these resources on more
strategic projects
Network traffic analysis is used to support business cases for implementing IT changes such as Customer Satisfaction improved by 30%, leading to
adding bandwidth or hardware, deploying server load balancing solutions and implementing happier, more productive employees
Reduced business Impact through proactive
best practices.
network/server monitoring
Increased first call resolution through effective
Increased Network/Server Historic Performance Metrics: By tracking and documenting short knowledge management
term changes in network/server performance, as well as long term usage trends, the client could Business productivity increased by 15% based on better
implement strategies and best practices that not only diagnose network problems quickly and usage of network and server resources
effectively, but that also help mitigate risks before they occur, optimizing overall network
performance. ance.
GSS America Infotech Ltd. Block ‘B’, Third Floor, Cyber Gateway, HITEC City, Madhapur, Hyderabad - 500 081.AP. India.
GSS America Infotech Ltd. GSS America, Inc. GSS America Infotech Ltd. GSS America Infotech Ltd. GSS America Infotech Limited
#189, Road No. 72 1699 Wall Street Australia P.O. Box :73030 3 Shenton Way,
Prashasan Nagar, Jubilee Hills Suite 201 Tel: +61 2 80643771 Dubai Internet City # 03-09 Shenton House
Hyderabad-33 AP. India. Mt. Prospect, IL 60056 email:Nagender.ganji@gssamerica.com Dubai - United Arab Emirates Singapore 068805
Tel: +91 40 40028707 Tel: +847 307 7606 x271 Tel: +97 143 755 710 Office: (65) 6227 8157
Fax +91 40 40028703 Fax: +1 847 640 3701 Fax:+97 143 672 786 Cell # (65) 8117 8175
email:singapore@gssamerica.com