INTERNATIONAL ISLAMIC UNIVERSITY MALAYSIA

COURSE OUTLINE
Kulliyyah Department Programme Name of Course / Mode Course Code Name (s) of Academic staff / Instructor(s) Economics & Management Sciences Graduate School of management (GSM) Master of Business Administration (MBA) Operations Management MGT 6240 Prof. Dr. Rafikul Islam

Operations Management (OM) is increasingly becoming a topic of critical importance for manufacturing and service firms to survive and thrive in todays turbulent business environment. This course Rationale for the will develop students understanding of the strategic significance inclusion of the course / of OM and its role in developing a competitive advantage in the module in the programme marketplace. In addition, it will show students the importance of the relationship between operations and other business functions for building competitive superiority. Semester and Year Trimester III, 2012-2013 Session Offered Core for MBA; Elective for MMgt Status Level Proposed Start Date Batch of Student to be Affected Graduate Semester 3, 2012/2013 Current Intake Face to Face Case Presentations Assessment Independent Learning Class Preparation, Assignment Preparation & Revision 79.5

Total Student Learning Time (SLT)

31.0 Credit Value / Hours Pre-requisites (if any) 3 NIL

Lectures

Total Guided and Independent Learning

5.0

124.5

Co-requisites (if any)

NIL The objectives of this course are : 1. To understand the role of OM in the overall business strategy of the firm. 2. To understand the interdependence of the operating system with other key functional areas of the firm. 3. To identify and evaluate the key factors and the interdependence of these factors in the design of effective operating systems. 4. To identify and evaluate a range of tools appropriate for analysis of operating systems of the firm. 5. To identify and evaluate comparative approaches to OM in an international context. 6. To understand the applications of OMs policies and techniques to service sector as well as manufacturing firms. Upon completion of this course, students should be able to: 1. Develop a viable operations strategy for an organization; 2. Apply various principles, tools, and techniques towards improving productivity in the organization; 3. Apply quality management tools, e.g., Statistical Process Control (SPC) to ensure quality in the manufactured products or the services delivered; 4. Develop aptitude to find out optimum location for a particular business enterprise; 5. Manage the organizations supply-chain effectively; 6. Apply the concepts of Aggregate Planning, Materials Requirement Planning, Just-in-Time in managing business operations. Students are required to form groups, undertake and develop a small project by applying various principles and tools of OM This will enable them to develop teamwork, critical thinking and analytical skills. Type of Assessment Description Lectures Direct instructions Group discussion Cooperative learning Small projects/Assignments Cooperative learning and assignment evaluated Presentation Communication and Presentation skills evaluation The courses is mainly concerned with the introduction of concepts of OM, provide the analytical tools and techniques. The

Course Objectives

Learning Outcomes

Transferable Skills:

Teaching-Learning and assessment strategy

Course Synopsis

operations management decisions to be addressed include, but not limited to: Operations strategy, competitive priorities, and positioning the firm in the market place; Process choices; Capacity determination; Location layout; Inventory, distribution, aggregate planning, short term scheduling and quality management system Mode of Delivery Assessment Methods and Type / Course Assessement State weightage of each type of assessment. Mapping of the course / module to the programme aims Mapping of course / module to the Programme Learning Outcomes Programme Outcomes Learning Outcome of the course
O1 O2 O3 O4 O5 O6

Lecture, Group discussions, Group project, presentations. LO 1-6 1,2,3,6 2,3,4 ,5 1-6 1-4 Method Final Examination Group project Case analysis and presentation Class Participation Mid-Term Exam % 40 20 10 10 20

O7

O8 O 9

1. Develop a viable operations strategy for an organization 2. Apply various principles, tools, and techniques towards improving productivity in the organization; 3. Apply quality management tools, e.g., Statistical Process Control (SPC) to ensure quality in the manufactured products or the services delivered; 4. Develop aptitude to find out optimum location for a particular business enterprise; 5. Manage the organizations supply-chain effectively; 6. Apply the concepts of Aggregate Planning, Materials Requirement Planning, Short term Scheduling ,Just-inTime in managing business operations.

Content outline of the course / module and the SLT per topic

Weeks 1 2

Topics Introduction to Operations Management The Global Strategy Environment and

Learning Task/Reading Hours 6.5 Chapter 1 Chapter 2

Operations 6.5

Human Resources and Job Design Work Measurement Statistical Process Control Case Presentation: Group 1 Capacity Planning Case Presentation: Group 2 Midterm Exam and Case Presentation: Group 3 Location Decisions Case Presentation: Group 4 Layout Decisions Case Presentation: Group 5 Managing the Supply-chain Case Presentation: Group 6 Aggregate Scheduling Case Presentation: Group 7 Material Requirement Planning Case Presentation: Group 8 JIT, Lean Operations, and the Toyota Production Systems Case Presentation: Group 9

6.5

Chapter 10

8.5

Supplement of Chapter 6 Supplement of Chapter 7

7.5

15.5

8.5

Chapters 8

8.5

Chapters 9

6.5

Chapter 11+ Supplement Chapter 13

10

8.5 8.5

11

Chapter 14

12

18

Chapter 16

13
.

Final Examination Main references supporting the course

15

Required
Heizer, J., & Render, B. (2011). Operations Management, 10th Edition. Upper saddle River,

New Jersey: Pearson.

Additional references supporting the course Recommended Krajewski, L.J., Ritzman,thL.P., & Malhotra, M.K. (1010). Operations Management: Processes and Supply Chains, 9 edition. Upper zaddle River, New Jersey: Pearson. Russell, R.S., & Taylor III, B.W. (2009). Operations Management along the Supply Chain, 6th Edition. New York: John Wiley & Sons.

Prepared by:

Checked by:

Approved by:

Prof. Dr. Rafikul Islam Instructor

Dr. Zabeda Abdul Hamid Programme Head

Prof. Dr. AAhad Osman Gani, Director, GSM

1. 2. 3. 4. 5. 6. 7. 8. 9.

At the end of the programme, students are able to : Demonstrate familiarity with established knowledge in the field of business and management and awareness of current development therein. Use relevant skills and strategies learnt in business and management for professional and personal development. Develop teamwork skills and apply knowledge in a socially responsible manner for the progress of the nation and the ummah. Demonstrate commitment to ethics, autonomy and professionalism in the workplace and everyday life. Develop communication skills to constructively meet diversity in the globalizing workplace Develop understanding and analytical capabilities to plan, execute and evaluate strategies and action plans with an objective mindset. Apply necessary skills in information management and information technology and apply effective strategies for lifelong self-improvement. Develop managerial and entrepreneurial skills in relevant fields.

Keyword

Knowledge Practical Skills Social skills and Responsibilities Value, Attitudes, Professionalism Communication Problem Solving and Scientific Skill Information Management and Lifelong Learning Managerial and Entrepreneurial Leadership and Team Skills

Understand the characteristics of effective leadership styles and demonstrate leadership skills in group activities.

GROUP PROJECT Every group needs to develop an Operations Management case. The group can select a large/medium sized company for this purpose. After careful studying the case, provide the following: i. A comprehensive description of the case (minimum 3,000 words). The case may involve a number of issues in OM such as productivity measurement, operations strategy, supply-chain management, job design, quality management, etc A number of end-of-the case questions (minimum three) based upon the case Answer of the questions in ii. above from the groups standpoint

ii. iii.

CASE ANALYSIS The following nine cases will be assigned to nine groups (formed from the whole class). All the students in the class should go though the all the cases. A report is to be prepared following the prescribed format as given below; the report should be submitted to the instructor on the day of presentation. The report length could be about 10-12 pages (double spacing). On the presentation day, ALL the members of the group are required to present the case. Case Title Chads creative concepts The pizza wars come to campus The case of the missing reservation The facilities maintenance problem at Midwest University Bayfield mud company Fitness Plus, Part A Imaginative Toys Hightec, Inc Wolf Motors Group assigned 1 2 3 4 5 6 7 8 9

Format of the case write-up: Company background (if you do not find any information about the company through any source, just state the nature and type of business of the company)

Summary of the case Answer of the questions Conclusions Recommendations