Douglas D. Grupe Arlington Heights, IL 60004 Cell: 847-302-5346 Email: doug.grupe@gmail.

com SUMMARY Global Enterprise Business Solutions Account Manager | Sr Technology & Business Consultant | Technology Program Director for Network Operations & Support Systems - 15+ years senior-level experience delivering multi-million dollar high-tech solutions to public/private sector clients, to incl. working for Communication Service Providers (CSPs) and the Department of Defense (DoD) - Implemented ~12-15 large-scale, global enterprise initiatives in lead role providing on-time delivery at or below cost projections (includes organization realignments, legacy system replacement projects, Merger & Acquisition due diligence, and start-up projects). - Experienced with program budgets of up to $300M; OPEX to $27M annually; Experience managing 3 major projects simultaneously - Negotiated competitive equipment/service contracts with a portfolio of major vendors/partners for consistent cost-saving for business - Motivational leader with experience creating teams and supervising up to 25+ direct reports with oversight of operational teams up to 150+ members and project teams of up to ~20 (on-site/off-shore/geographically-dispersed) - Change agent; flexible management styles in response to constantly changing business environments - Masters Degree in Systems Management (USC); PMP Certified, ITIL Certification (currently completing Expert Certification); LEAN Six Sigma/Quality trained - High integrity and follow-through influencing consensus building with clients and stakeholders CORE TECHNOLOGY SOLUTIONS Business Applications Data Storage Systems (HP, IBM, EMC, Brocade) Data Warehouse Desktop Support Hardware Solutions (CISCO, HP, IBM, Lucent, Siemens, Nortel) Network Topologies & Operating Systems (DWDM, SONET, DSL, MPLS, TCP/IP, VPN) Hosting Platforms (XaaS, M2M Cloud) Infrastructure Deployment Internal Applications/Systems Messaging/Directory Mobile Technology & Apps Network Management Relational Database Systems (Oracle, Microsoft SQL Server 2000 to 2008) Systems Management Tools (HP Openview, Compuware, Ignite) Telecom User Support Tools (Remedy, MS Office/Project) Messaging/Directory Systems (Active Directory, LDAP) Middleware (IBM, Oracle) CORE DELIVERABLES Technology Leadership: Budget Planning Change Management Pricing Strategies Program/Project Management IT Compliance IT Organizational Change Resource Management Strategy Development Technology Innovation Systems Performance Enhancement: Business Process Design/Analysis Continuous Process Improvement Organization Assessment & Development Performance Improvement Initiatives Process Automations Solution Support & Testing Technology Operations: Infrastructure Planning & Governance Business Plans Risk & Vulnerability Assessments Customer Support IT Service Management KPIs Operational Excellence Quality Management Commercial Management: C-Level Negotiations Contract Management New Business Development Pipeline Planning/Optimization Proposals & RFPs Strategic Partnerships Vendor Management Leadership: Executive Leadership Staff Management/Development Team Building Virtual Teams PROFESSIONAL EXPERIENCE Account Manager | Sr. Technology Consultant - Govt. Accounts, Netcracker Govt. Services, Waltham, MA, 2010-present [Personally singled out/recruited for role] Reported to CEO Consulted clients on technology solutions/professional services required to meet business needs/growth plans/productivity increases, negotiating contracts (valued up to $3M/contract) Resolved/escalated service issues and escalated support issues, working closely with the Service Desk and Level 2 & 3 technicians, ensuring 24/7 system availability/reliability/performance for business partners Selected to assist in establishing a newly-created Government Services subsidiary to focus business & IT operational support for government clients (e.g. the DoD/DISA, US Army), to include designing/implementing key technology architecture and process solutions Provide time sensitive economic analyses to support the initiation of leading-edge technologies Assisted in P&L oversight and planning Managed the operations organization, utilizing available resources to drive technical and business innovation Collaborated with executive leadership from other departments such as Sales, Product Group, and Solution Delivery to drive business goal achievement
Highlights: Served as key negotiator in contract agreements, generating $8.5M in revenue during 1 year of business. Active Secret Clearance. Typically manage up to 3 larger and 6 to 8 small to medium-size projects simultaneously.
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Major Projects: - ITIL Change Management project: Duration: 1 yr. Team: 5 (Onsite Business Analysts and Developers). Budget: USD $3M. Provided strategic business case and process development for ITIL Change Management & Knowledge Management solutions for the US Army's centralized Enterprise Service Desk initiative. (2010) - Legacy System Elimination project: Duration: 2 yrs. Team: 32 (Onsite PMs, Developers and off-shore project teams). Budget: USD $4.5M. Agency (DISA) elimination of 4 legacy systems that were expensive and manpower intensive to operate and maintain. Extended DISAs OSS with new Centralized Network Change and Configuration Management System, using Netcrackers IndustryLeading Telecom Operations & Maintenance System (TOMS) Solution as the core for the defense information systems. Enabled processing of 10,000+ device and network data segments/files daily for better operational and cost control. (2011-2012) - Centralized Network Change project: Duration: 1.5 yrs. Team: 32 (Onsite PMs, Developers and off-shore project teams). Budget: USD $2.5M. Led development/implementation for service quality management capabilities to play a major part enabling DISA to meet long-term strategic goals for integrating telecom networks in support of DoDs worldwide missions. Led Request Fulfillment initiative, supporting DISA providing process improvement recommendations and solutions to achieve provisioning and engineering process improvements to reduce costs and resource waste (2012-2013)

Technology Consultant - BSS/OSS, GuidePoint Advisors / Comarch, Inc, Chicago & Lake County, IL, 2008-2009 Held a number of shorter roles as a BSS/OSS Expert Consultant/Solutions Architect, working with Guidepoint Advisors (2008-2009) and with Comarch, Inc (2009) Provided consulting on CRM, Billing, and Network Management solutions to North/Latin American clients Developed Disaster Recovery and Business Continuity project proposal for local municipal government agency looking to protect their strategic infrastructure investments Presented business development plan for conference and tele-/video-conference technologies
Highlights: Increased productivity of U.S. Sales team via tailored business development process and tools recommendations. Major Projects: - Disaster Recovery & Business Continuity Plan: Duration: 2 mo. Team: 1. Budget: USD $400K projected. Developed draft Disaster Recovery & Business Continuity Project Plan as proposal for local municipal govt. organization looking to protect their infrastructure investments. (Guidepoint, 2008-2009) - Telco Market Strategy Whitepaper: Duration: 6 mo. Team: 3 (Business Analysts, Product Engineer). Budget: USD targeted $4-6M annually. Researched/published strategic US Telco market perspective whitepaper for Marketing and Product Managers. Conducted strategic review of the BSS/OSS product-line to provide a recommendation for the competitive landscape in the US. (Comarch, 2009)

Director, Operations Support Systems, Looking Glass Networks, Inc (Merged with Level 3 Communications, LLC), Oak Brook, IL, 2001-2007 Directed start-up system integration projects for IP Network Provisioning, Network Assurance and Service Delivery, and supervised a team of 8 Analysts and Software Engineers Reviewed/recommended/managed vendors Led consultant support and project teams in software evaluation, development and integration for business launch and life-cycle support Led Service Management processes for IT Operations processes, as well as for the Service Desk functions Defined systems standards/KPIs for business continuity and disaster recovery programs, ensuring systems tested and Continuity Plans in place Represented Level 3 interests in developing transition plans Conducted implementation/contract verification of legacy operational application support to off-shore teams Managed resource allocation, conflict management, negotiation of project priorities/schedules/change control
Highlights: Major Projects: - Network Inventory System Design: Duration: 2 yr. Team: 28 (PM, City Managers, team Developers and off-shore project teams). Budget: USD $2.5M. Business required more direct resource control over outside network infrastructure. Developed workflow process and organized vendor off-shore development teams in creating Looking Glass Outside Plant Inventory System integrating inventory with GIS data and CAD drawings using NetCrackers Inventory System for increased inventory control for Service Deli very Management. (2005-2006) - Data Center Merger: Duration: 1 yr. Team: 18 (Site Managers, Network Analysts, and Developers). Budget: USD $4M. To support network operating cost reductions. Defined project scope, resource management, risk assessment, project gate reviews and program control meetings for consolidating merged organizations 4 data centers for Level 3 into final production and back -up centers, along with transition of CRM, Inventory and Billing Systems data into newly architected end-state applications (2006-2007) - Legacy Unity Enterprise project: Duration: 1 yr. Team: 18 (IT consultants and outsourced/off-shore project teams). Budget: USD $5M. Served as Project Lead and Leadership Team Member. Mandated to consolidate internal systems and applications from 7 merged companies. Analyzed technology systems, performing due diligence for pre-/post-merger analysis. Planned for system consolidations, collaborating with application vendors. Executed the plans to de-commission systems/applications. Successful in contributing to savings of ~$250k in licensing and support costs for Level 3 over 8 month transition period. (2006-2007)

Douglas D. Grupe Cell: 847-302-5346 Email: doug.grupe@gmail.com

Manager, Network Operations - Midwest District, NorthPoint Communications, Chicago, IL, 1998-2001 Oversaw implementation of Midwest region xDSL network and national backbone for Internet and Content Delivery services, and supervised/trained 15 local sales staff on technology capabilities Presented network support and product expansion technologies to executives (technical/non-technical) Served as Team Lead for national technical support team, which planned/implemented NorthPoints MetaSolv based Inventory System, used for initial strategic follow-up OSS development
Highlights: Hired/trained/managed 16-member Midwest Operations team & Technical Support Engineer for new Competitive Local Exchange Carrier (CLEC) Network Operations offices in 5 cities. Major Projects: - Network Operations Dept. Launch: Duration: 1 yr. Team: 18 (City Managers, PMs, Network Engineers, and outsourced project teams). Budget: USD $15M. Launched/directed a start-up Network Operations Dept. Selected/managed vendors to build platforms and networks. Planned facility layouts and led ongoing operations. Continuously exceeded highly aggressive goals for new central office installation cycle time and quality by establishing Lean processes/practices to achieve 30% faster installation turn-up times while reducing installation defects to less than 3%. (1999) - Data Center Consolidation/Relocation project: Duration: 8 mo. Team: 15 (PM, Network Engineers and Provisioners). Budget: USD $2.5M. Identified resource savings and Planned/implemented Data Center consolidation and relocation for NorthPoint Communications involving over 30 different systems and 150 leased circuits. (2000-2001)

Officer | Commander, UNITED STATES AIR FORCE Supported the National Command Authorities advising senior executives on needs, trends, and equipment capabilities. Developed organization Information Policy and Operating Instructions, improving all office and distributed systems as well as Training and Education programs for personnel. Led Project Management Office SDLC processes for several organizations outlining programs for global enterprise IT initiatives and functions. Held Top Secret / SCI Clearance. Traveled, lived and/or worked in over 30 countries worldwide. (1984-1997) PROFESSIONAL DEVELOPMENT ITIL Expert Certification Training (Loyalist Certification Services, 2013-on) Manager of Quality / Organizational Excellence Training (Quality Council of Indiana, 2009) LEAN Six Sigma Black Belt Training (FKI Quality, 2008) ITIL Foundation Certification (EXIN/MicroTrain Technologies, 2008) PMP (Project Management Institute, 2006) WAN Professional Certification (Learning Tree International, 1997) Executive Leadership courses (USAF, 1990 & 1996) Academic Instructor Course (USAF, 1990) EDUCATION Master of Science in Systems Management University of Southern California Core emphasis in Management Information Systems Bachelor of Science in Geology & Earth Science Minor in Computer Science Eastern Illinois University