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MANAGERCORECOMPETENCIES FINANCIALMANAGEMENT:MANAGERCreatesandflexesbudgettoachieveestablishedoperating
margin. 1. Investigatenewproductsandequipmenttoreduceexpensesorincreaserevenue 2. Implementnewprogramstoenhanceservices 3. Prepareoperatingandcapitalbudgetsbasedonstrategicplanobjectives 4. Analyzeandjustifybudgetvariances 5.Analyzeoutcomesusingbenchmarkingmeasures

HUMANRESOURCEMANAGEMENT:MANAGERProvidesacompetentstafftofulfillthemission.
1. 2. 3. 4. 5. 6. 7. 8. Definequalifications,competencies,andnecessarystaffing Interview,selectandhirenewstaff,asappropriate Trainandretainqualitystaff Ensurevalidationofcompetentperformance Maintaincompetenceofstaffbyidentifyingandrequestingresourcesandlearningopportunities Reviewandevaluatestaffperformanceaccordingtopolicy Providespecificandtimelyfeedbacktostaffabouttheirperformance(coaching&counseling) Createopportunitiesforstafftodevelopnewskillsforcareeradvancement

INFORMATIONMANAGEMENTUsesinformationanddatafordecisionmaking,process
improvementandcommunication. 1. Utilizeaggregate,comparative,andknowledgebasedinformationsourcestomaximizepatientcare/customer service. 2. Evaluatedataandconvertintousefulinformation 3. Shareinformationasaappropriatetoexpeditecommunication 4. Selectivelyevaluatecurrenttechnologicaltrendsandhealthcareenvironmentchanges 5. Participateindecisionsregardingthepurchaseandimplementationofinformation,asappropriate 6. Safeguardconfidentiality,security,andintegrityofdataandinformation

QUALITYMANAGEMENT:MANAGERUtilizesperformanceimprovementprinciples.
1.Practiceeffectivetimemanagement 2.Definescopeofserviceperdepartmentaloperationalplan 3.Defineandmonitorinternalandexternalcustomersneedsandexpectations 4.Establishperformancegoals,objectives,andindicators 5.Providesupportandresourcesforstafftopracticequalityimprovementprinciples 6.Integratequalityintonewandexistingprocesses 7.Measureandimprovekeyprocessesandoutcomesutilizingestablishedperformanceimprovementmethods 8.Establishandmaintainfeedbacksystemsthatencouragestafftoevaluateandadjustperformance 9.Maintainreportingmechanismtoappropriatestakeholderstoensurethatperformanceimprovementgoalsare met 10.Ensurecompliancewithallappropriateregulatoryagencies

RELATIONSHIPBUILDING:MANAGER Communicateseffectivelytobuildpositivework
relationships. 1. Establishandbuildtrustandrapportbycommunicatinginanonthreateningmanner 2. Identifypotentialconflictanddevelopresolution 3. Giveandreceivefeedbackavoidingcommunicationbarriers 4. Delegatewhatshouldbedonealongwithappropriatelevelofauthorityandresponsibility 5. Conductmeetingseffectively 6. Serveasarolemodelandmentor 7. Buildandpromoteacommitmenttothemission,vision,values,andstrategicplan STRATEGICPLANMANAGEMENT:MANAGERProvidesactionplanstosupportstrategicobjectives. 1. Ensurethatdepartmentgoalsarelinkedtotheorganizationsmission 2. Identifyaccountabilitiesforimplementationofthestrategicplan 3. Communicateplantoallstakeholders 4. Alignleadershipstructures,workprocesses,people,andstyletosupportthemission,vision,andvaluesofthe organization 5. Developandimplementbusinessplansfornewservicescongruentwiththeorganizationalmissionandvision 6. Breakprojectsintoclear,manageablesegmentswithrealistictargetsforcompletion

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TEAMWORKPROMOTION:MANAGERProvidesapositiveworkenvironmenttoaccomplish
departmentalgoals. 1. Assistindividualsandgroupsintransformationandtransition 2. Facilitategroupdynamics 3. Encourageindividualstoworktogethertomeetcustomerneeds 4. Seekandbuildparticipationinplanningdiscussions,actions,andprojects 5. Consultwithstakeholders,includingphysicians,regardingdepartmentalservices 6. Recognizeandvaluethediversityofindividualsaswellastheirdifferencesinopinionandperception

ENVIRONMENTALSAFETYMANAGEMENTProvidesasafe,functional,andeffectiveenvironment
forallcustomers(patients,staff,&visitors). 1. Allocateappropriatespace,equipment,andresourcesneededtosafelyandeffectivelysupporttheservices providedbythedepartment(e.g.,personalprotectiveequipment,storage,adjustablechairsetc.) 2. Identifythesafetyneedsofcustomersservedbasedonageandlevelofphysical/cognitivefunction 3. Implementprocessestoreduceandcontrolenvironmentalhazards(e.g.,physical,biological,chemical, ergonomic) 4. Monitortheenvironmentforadherencetothefacility'ssafetyplanandcompliancewithmandatorysafety requirements 5. Maintaincurrentsafetymanualincludingdepartmentspecificplans 6. EnsurethatpersonnelareinformedregardingjobhazardsandreceiveOSHAmandatedtrainingpriorto beginningtheirduties 7. Ensurethatstaffareeducatedabouttheirroleinmaintaininganenvironmentthatsafelyandeffectively supportscustomerservices/patientcare 8. Collaboratewithotherdepartmentsandsafetycommitteetomaintainenvironmentalsafetyconditionsand preventaccidents/injuries 9. Ensuresafetyhazardsareeliminated(e.g.,workorderscompleted,properequipmentprovidedtodojob)ina timelymanner 10.Reportemployeeillnesses/injuriestoemployeehealth,asappropriate 11.Ensuredepartmentalparticipationinsafetydrills