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The use of performance measurement system in logistics change process

Danilo Hisano Barbosa; Marcel Andreotti Musetti. International Journal of Productivity and Performance Management 60. 4 (2011): 339-359.

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Abstract (summary)
The purpose of this paper is to analyze how performance measurement systems (PMSs) can be used to support the key elements of the logistics change process. The research analytical framework is based upon the review of the mainstream literature on PMS and its use in the organizational change process. Two case studies in high logistical performing companies from the manufacturing sector were undertaken to describe how the use of PMS supports their logistics change process. The results from both case studies showed that the use of PMS can support all elements of the logistics change process, which is triggered by the monitoring and analysis of the current situation, its management and finally the compilation and interpretation of performance results. This last stage is responsible for reviewing performance measures and providing feedback for further change and improvement initiatives. This paper presents the first empirical analysis of the role played by the use of PMS in the logistics change process in high logistical performing companies. Furthermore, it is the first research to investigate logistics performance measurement from the perspective of logistics excellence and change management models to propose a guide to measure performance and lead change process in this area.

Indexing (details)
Subject: Statistical analysis; Logistics ; Manufacturing; Studies; Organizational change; Performance evaluation 5160: Transportation management, 9130: Experimental/theoretical, 2500: Organizational behavior,

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24.11.2011 17:01

The use of performance measurement system in logistics change process...

http://search.proquest.com/docprintview/864098890/Record/1333BC...

Title: 8600: Manufacturing industries The not use elsewhere of performance classified measurement system in logistics change process Author: Publication title: Volume: Issue: Pages: Publication year: Publication date: Year: Publisher: Place of publication: Country of publication: Journal subject: ISSN: Source type: Language of publication: Document type: Document feature: Subfile: DOI: ProQuest document ID: Document URL: Copyright: Last updated: Database: Danilo Hisano Barbosa; Marcel Andreotti Musetti International Journal of Productivity and Performance Management 60 4 339-359 2011 2011 2011 Emerald Group Publishing, Limited Bradford United Kingdom Business And Economics--Management 17410401 Scholarly Journals English Case Study References;Diagrams;Tables Studies, Performance evaluation, Statistical analysis, Manufacturing, Organizational change, Logistics 10.1108/17410401111123526 864098890 http://search.proquest.com/docview /864098890?accountid=16531 Copyright Emerald Group Publishing Limited 2011 2011-06-06 ProQuest Central

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24.11.2011 17:01