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IE461/CS452: Business Process Engineering and Management

Fall 2013
Class Meetings: Instructor: MW 12:30 2:00 E2 Bldg, 2nd Fl. Multimedia Lecture Room Dr. June Sung Park, Professor of Practice Industrial and Systems Engineering & Computer Science Voice: 042-350-3139, Email: june.park@kaist.ac.kr Office hours: MW 3:00-5:00 p.m., E2 Bldg. Room 4103

About the Instructor: Dr. Park received Interdisciplinary Ph.D. in Computer Science and Industrial Engineering from The Ohio State University. He was tenured as Professor of Information Systems at The University of Iowa. He moved to Samsung SDS in 2001 and served as Executive Vice President and Chief Technology Officer until 2009. Currently he is Professor of Practice at Industrial and Systems Engineering and Computer Science Departments of KAIST. He was Chair of the Technical Section on Telecommunications in the INFORMS Society, and is currently Executive Chairman of the international society of Software Engineering Method and Theory (http://semat.org/). He has published numerous papers in leading journals such as IEEE Transactions on Knowledge and Data Engineering, INFORMS Journal on Computing, and Management Science. He is Associate Editor for Telecommunication Systems, and Information Technology and Management. He was listed in Marquis Whos Who in Science and Engineering and Marquis Whos Who in Media and Communications. He has been IT advisor to Korean governments and many companies including HP, Unisys, Samsung Electronics, LG Electronics, and Seoul National University Hospital, etc. Course Objectives: Most global leading companies are process-based enterprises where all employees work according to standardized processes and continually redesign the processes to best exploit changes in business environments. They have pursued integration of end-toend business processes across the organization and across the industry value chain. They have improved agility in process changes based on a solid foundation of serviceoriented information systems. In this course students learn process modeling using the international standard notation BPMN 2.0, business strategy-aligned process reengineering, process implementation using information systems in service-oriented architecture, and enterprise-wide process governance. Upon successful completion of this course, students will be able to formally describe an existing business process, analyze opportunities for dramatic improvement in process performance, redesign the process, and institutionalize process governance to ensure successes of IT-enabled process innovations.

Course Topics: Week Starting Date 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Sept. 2 Sept. 9 Sept. 16 Sept. 23 Sept. 30 Oct. 7 Oct. 14 Oct. 21 Oct. 28 Nov. 4 Nov. 11 Nov. 18 Nov. 25 Dec. 2 Dec. 9 Dec. 16 Topics Definition and Properties of Business Process History of BPR and Transition from BPR to BPM History of BPR and Transition from BPR to BPM Project Plan Submission Business Strategy Planning and Business-IT Alignment Enterprise Architecture and IT Strategy Planning Business Process Model Conceptual-Level Process Modeling Heuristics No Classes; No Exam Business Process Reengineering Methodology BPR Patterns; Project Interim Report Submission Project Presentations and Discussions Process Implementation BPMN 2.0 Notation and BPMN Model Patterns Project Presentations and Discussions Executable-Level Process Modeling Heuristics Final Exam; Project Final Report Submission

Course Materials: Lecture notes and reading references are available online from the course web site. Video recordings of class lectures are available online from Cyber KAIST (http://cyber.kaist.ac.kr) Login ID=Student ID, Password=Last 7 digits of Social Security Number Text (Optional) Paul Harmon, Business Process Change (2nd ed.) Morgan Kaufmann, 2007. Bruce Silver, BPMN Method and Style, (2nd ed.) Cody-Cassidy, 2011. OMG, Business Process Model and Notation (BPMN) Version 2.0, January 2011 (http://www.omg.org/spec/BPMN/2.0) Free Download Courseware BizAgi Process Modeler (http://www.bizagi.com/) Free Download.

Course Assignment and Grading: Business Process Reengineering Project 45% Final Exam 45% Class Participation 10% You earn +1 if you ask a relevant question or answer my question in class, but lose -1 if you do not attend a class meeting. Instruction for Group Project Project Synopsis: The project is a semester-long project where students apply business process analysis and design techniques learned in this course step-by-step to a real-world business domain. Project Phases, Activities and Deliverables: Week Activity Deliverables Formation of project groups of size 3-4 and One-page description of the selected company 1-3 selection of a company to analyze Submit Project Plan by 5 p.m. on Sept. 20 Understanding business strategy and process Organization goals and KPIs architecture Value chain and level 1 processes model of the ASand description of a current process Conceptual-level 4-10 Selection IS process which you want to redesign for innovation Description of process properties Submit Interim Project Report by 5 p.m. on Nov. 8 (including all deliverables of weeks 1-10) Analysis of the AS-IS process to find QFD diagram opportunities for dramatic improvement in Cause Effect diagram process performance IGOE diagram 11-16 Design of the TO-BE process Executable-level model of the TOBE process Submit the final project report by 5 p.m. on Dec. 20 (including all deliverables produced throughout the semester)

Project Requirements: Each project is performed by a group of 3-4 people. Each team should have a balanced mix of students with different backgroundsindustrial engineering and computer science, foreigners and Koreans, undergraduate and graduate students. You must apply the concepts, methodologies, technologies and best practices learned in the class. The final project report should be around 20 single-spaced pages long, written in English using Microsoft Word, with 12 pts fonts, and containing only meaningful diagrams and tables that together occupy no more than 3/4 of the total page space. Students may be asked to present project deliverables in class. The project group to make a presentation during a class meeting will be selected at least two weeks in advance.