Escolar Documentos
Profissional Documentos
Cultura Documentos
Management
Part
1:
Deni-on
Overview
General
framework
for
fm?
European
Norm
EN
15221
Facility
Management
in
the
hirarchy Life
cycle
Status
quo
Architect
is
general
planner
and
designer Assigned
by
the
investor Op-miza-on
of
the
rentable
space Design
has
priority HVAC,
Electric,
Fire
detec-on
etc.
are
sub
experts
Economic
eects
Tendency
towards
minimal
construc-on
costs
resul-ng
in
high
following
LC
costs construc-on
costs
:
Following
LCC 20%
:
80% Resul-ng
high
environmental
loads
through
opera-on
during
the
whole
lifecycle
Resources
consump-on
and
waste
produc-on
as
consequence
of
frequent
reconstruc-ons
due
to
the
change
of
func-on
or
moderniza-on
6
User
needs
have
to
be
known
User
has
to
be
in
the
focus
of
design Demand
analysis Solu-on:
Facili-es
Management
as
a
strategy
for
the
op-miza-on
of
the
processes
and
infrastructure
7
EN 15221
Strategic
level
is
to
achieve
the
objec-ves
of
the
organiza-on
on
corporate
level
in
the
long
term
through:
Dening
the
overall
Facility
Management
strategy;
Policymaking,
elabora-ng
guidelines
for
space,
assets,
processes
and
services;
Ac-ve
input
and
response
at
corporate
level;
Ini-a-ng
risk
analysis
and
providing
the
direc-on
to
adapt
changes
in
the
organiza-on
Ini-a-ng
and
monitoring
key
performance
indicators
(KPI's);
Managing
the
impact
of
facili-es
on
the
primary
ac-vi-es,
external
environment
and
community;
Maintaining
rela-ons
with
authori-es,
leasers
and
tenants,
strategic
partners,
associa-ons
etc.
9
Tac-cal
level
is
to
implement
the
strategic
objec-ves
on
business
unit
level
in
the
medium
term
through:
Implemen-ng
and
monitoring
guidelines
to
follow
strategies;
Developing
budget
plans;
Transla-ng
business
objec-ves
to
opera-onal
level;
Dening
and
interpre-ng
KPIs
(performance,
quality,
risk
and
value); --
Monitoring
compliance
to
laws
and
regula-ons;
Managing
projects,
processes
and
agreements;
Managing
the
Facility
Management
team;
Op-mising
the
use
of
resources;
Interpre-ng,
adap-ng
and
repor-ng
changes;
Communica-ng
with
internal
or
external
service
providers
on
a
10
Opera-onal
level
Delivering
services;
Monitoring
and
checking
the
service
delivery
processes;
Monitoring
the
service
providers;
Receiving
requests
for
service
e.g.
via
help
desk
or
service
line;
Collec-ng
data
for
performance
evalua-ons,
feedback
and
demands
from
end
users;
Repor-ng
to
tac-cal
level;
Communica-ng
with
internal
or
external
service
11
Property
triangle
user
-service
quality -opera-ng
costs
Prot maximiza-on
Owner (investor)
Service provider
12
Outsourced FM Organisa-on
11
15
m an
O ut so
ur
ci fle
ng
xi
bi
lit y ow lo
ne ca
rs h tio
ip n
co
nc en
tra
tio ot
n he r
14
9 0 %
8 0 % 7 0 %
6 0 %
5 0 %
4 0 %
3 0 %
2 0 % 1 0 %
Opera8on phase
Zeit
15
160
140
120
100
80
60
40
Standard
Planung
Lebenszyklus
Planung orien-erte
20
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 Zeit (Jahre)
Umbau
16
LC
building
costs
construc-on planning demoli-on opera-ng
building
costs
15% 10% 1%
74%
17
Deni-on
by
IFMA
Facility
Management
is
the
prac-ce
of
co- ordina-ng
the
physical
workplace
with
the
people
and
work
of
the
organisa-on.
It
integrates
the
principles
of
business
administra-on,
architecture
and
the
behavioural
and
engineering
sciences. 3
P's:
Place,
People
and
Process
18
Deni-on
by
EURO-FM
Facility
Management
is
responsible
for
the
co- ordina-on
all
eorts
related
to
planning,
designing
and
managing
buildings
and
their
systems,
equipment
and
furniture
to
enhance
the
organisa-ons
ability
to
compete
successfully
in
a
rapidly
changing
world.
19
Building
Management
Building
management
concerns
the
opera-ng
period
of
the
building
(comple-on
end
of
use)
=
opera-ve
Facili-es
Management
elds
Technical
(maintenance) nancial/commercial
(controlling,
accoun-ng,) infrastructural
BM
(cleaning,
security,
post,)
20
sustainable
building
Integrated
planning
process Implementa-on
of
innova-ve
technologies
and
construc-ons
for
energy
eciency
(green
buildings) Life-cycle
analysis
of
building
elements
(ie
HVAC,
windows,
facades,...) Proac-ve
FM
methods
respec-ve
energy
management
and
maintenance 40%
of
energy
consump8on
in
the
EU
is
used
for
the
hea-ng
and
cooling
of
the
buildings
21
ques-ons
?
Horst
Pichlmller osiris
Management
&
Consul-ng
GmbH
mailto:
horst.pichlmueller@osiris
.fm Web:
www.osiris.fm phone:
+43-664-3080080
23