Stay Safe Instructional Programs Security Guard Curriculum

Stay Safe Instructional Programs.
The Private Security

. . . . . . . . . and Investigative .
Services Act (PSISA)

Security Guard Curriculum
March 2010
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Contents
Topic.................................................................................... Page No
Introduction to Security Industry..................................................... 2 PSISA and Code of Conduct Basic Security Procedures ............................................................. 22 Report Writing and Statement Taking ........................................... 27 Health and Safety........................................................................... 37 Emergency Response Preparedness .............................................. 41 Canadian Legal System ................................................................. 47 Legal Authorities ........................................................................... 52 Effective Communications ............................................................ 75 Sensitivity Training ....................................................................... 93 Resistance Management Guide (Use of Force Model) ................. 97
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Introduction to the Security Industry
(Revised March 2010)
Instructional Objectives
(1) Participant to review selected components of the Private Investigators & Security Guards Act - 1966. Participant to review the 22 Coroners Jury Recommendations respecting the Patrick Shand Inquest. Participant to review the implementation of Bill 159 Private Security and Investigative Services Act (PSISA). Participant to identify and articulate the Key Reforms respecting regulations development. Participant to identify and articulate the Regulations development. Participants to identify and articulate the Code of Offences. Participants to identify and articulate the training & testing components. Various positions within the Security Industry.
(2)
(3)
(4)
(5) (6) (7) (8)
Private Investigators & Security Guards Act (1966)

The Private Investigators & Security Guards Act (1966) was the provincial legislation that regulated Private Investigators and Security Guards. It was estimated that ________________ licensed guards existed in 1966. It is estimated that ________________ existed in 2005. The Private Investigators & Security Guards Act (1966) had no criteria for ________________ or defining ________________ competencies. Security Guards were able to protect ________________________ without having to display proof of skills or qualifications. Recent events (provincially/nationally) identified need for reform: Ontario Human Rights Commission Report on Racial Profiling. Law Commission of Canada Discussion Paper In Search of Security. The Patrick Shand Inquest 2004.
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Patrick Shand Inquest Coroners Jury Recommendations

The verdict respecting the death of Patrick Shand was received on April 23rd, 2004. The cause of death was ruled ____________________ with the following contributing factors; Chronic and acute effects of ________________ use. By what means? ________________.
22 Recommendations were provided by the jury.
Jury Recommendation #1 Amendment to the P.I.S.G.

To remove ________________ that presently exists for proprietary or in-house security. Mandatory licensing for all privately employed individuals who for hire or reward guard or patrol for the purpose of protecting _______________________.
Jury Recommendation #2 Need for Urgent Change.

Recommendation for the P.I.S.G. to be ________________ as soon as possible. Important that the government ________________, responsibly and diligently.
Jury Recommendation #3 Mandatory Training.

Ministry should create a __________________________ that all security practitioners must complete as a requirement for their licensing. Training is the key to providing the necessary __________________________ required.
Jury Recommendation #4 Training Program Curriculum.

Ministry should create a ____________________ for the mandatory training program. For security whose duties may include making ________________ or the lawful ___________________________, minimum level of training should include: First Aid / CPR.
Use of Force training which identifies the hazards of ____________________ and ________________________.
To receive relevant training to allow the carry / use of ________________ or ________________.
Jury Recommendation #5 License Classification System.

Act should be amended to reflect the ____________________ that the security practitioner is competent to perform based on the training they have received. Licensing classification system should ensure that no security practitioner may carry / use handcuffs or a baton ____________________ the relevant training.
Jury Recommendation #6 Training Programs and Persons with Disabilities.

Certified training programs should ____________________ prevent individuals with disabilities from pursuing gainful employment as a licensed security practitioner if their duties do not include making arrests or the lawful application of force.
Jury Recommendation #7 Re-Certification.

Duties that may include making arrests or the lawful application of force should be ____________________ with respect to Use of Force training. Annual CPR re-certification.
Jury Recommendation #8 License Identification and Renewal.

Licenses should identify the classification of the security practitioner. License should indicate what equipment they are authorized to use such as ____________________ and ____________________.
Jury Recommendation #9 Identification.

While in ____________________, licensing information should be visibly displayed
This includes; photograph, license number, company name and classification. When not in uniform, identification must be readily available.
Jury Recommendation #10 Method of Training Delivery.

The Ministry shall ____________________ and dictate the mode of the mandatory training. The Ministry shall also publish and update regularly a _______________________ to training and requirements.
Jury Recommendation #11 Certified Trainers.

Mandatory training should only be delivered by ____________________ trainers that are certified by the Ministry. The Ministry shall define and establish the ____________________ level of the trainers.
Jury Recommendation #12 Record Keeping and Evaluation.

The Ministry should develop a mode of ____________________ and a system of record keeping for the delivery of the mandatory training.
Jury Recommendation #13 Enforcement System.

The Ministry should implement an effective system of ____________________ with powers of inspection and audit. Sufficient resources should be made available to ensure ____________________ with licensing and training requirements of the Act.
Jury Recommendation #14 Advisory Board.

The Ministry should create an Advisory Board or Committee comprised of stakeholders. To facilitate communication and ________________________________ of the mandatory training program.
Jury Recommendation #15 Oversight Body.

The Ministry should create an independent oversight body to deal with
____________________ by members of the public in relation to the provision of security services. Access to this body should be readily ________________________________ and widely publicized.
Jury Recommendation #16 Portability of Licenses.

The Act should be amended to provide for the ____________________ of individual licenses.
Jury Recommendation #17 Funding Model.

The funding model for the mandatory training program in British Columbia may be considered as a funding model for Ontario.
Jury Recommendation #18 Reporting Use of Force.

Licensed security practitioner should be ___________________________ any use of force to their employer. The employers responsibility should be to report use of force ____________________ annually to the Ministry. The Ministry should report the statistics publicly on an annual basis.
Jury Recommendation #19 Excited Delirium Memorandum.

The Coroners Office should update Memo #636 dated June 19, 1995 (Dr. James Young) for distribution to the security industry. Note: This item was completed by the Ministry on the 23rd of April 2004, the same day as the jury recommendations were released.
Jury Recommendation #20 Training of Persons Authorized by an Employer.

If an employer designates employees to _______________________ for property related offences, those employees should have the same license and training as is required of other security practitioners who are authorized to make arrests.
Jury Recommendation #21 Policy Communications to Employees.

Explicit _______________________ direction must be provided for and communicated to each employee. Sign-off sheet must be placed in personnel file as their understanding of the expectations of the retailer with respect to the manner in which apprehension of shop thieves is to be done. This communication and sign-off must be communicated on a regular basis, preferably annually.
Jury Recommendation #22 Compliance.

Failure to comply with ____________________. the Act and its regulations may incur significant
Including ____________________________ of licenses to the practitioner and or company.
Bill 159 The Act to Revise the P.I.S.G.A.

This Act is now referred to as the Private Security and Investigative Services Act. The Government Bill was introduced by the Minister of Community Safety & Correctional Services, Monte Kwinter. First Reading December 9th, 2004. Second Reading May 03rd, 2005. Third Reading December 15th, 2005. Royal Assent December 15th, 2005. Enacted August 23rd, 2007. Training Curricula Released May 30th, 2008. o Security Guard Program. o Private Investigator Program. Training & Testing Requirements.
o Provincial Testing Standards April 15, 2010. o Specialized Training Under Development.. The Bill replaces the Private Investigators and Security Guards Act (1966) and now regulates private investigators, security guards and those who are in the business of selling the services of private investigators and security guards. The Minister had developed regulations setting out a code of conduct for private investigators and security guards.
Interpretation
Security Guard now described as a person who performs work for remuneration that consists primarily of guarding or protecting persons or property. Examples of the types of work referred to include: (a) Those acting as a ____________________. (b) Acting as ____________________; and (c) Those performing services to prevent the ________________________ through theft or sabotage in an industrial, commercial, residential or retail environment.
Mandatory Requirements
No person is eligible to hold a license under this Act unless, The person possesses a ________________________________________ ________ record, and Is ________ years old or older. Has successfully ___________________ all prescribed training and testing. If at any time subsequent to being issued a license, a person ceases to meet a requirement set out in the Act, the person shall ___________________ to act or offer services under the license and ___________________ the license to the Registrar within 5 days. For the purposes of the Act, a person possesses a clean criminal record if, The person has ___________________ convicted of a prescribed offence under the Criminal Code of Canada, the Controlled Drugs and Substances Acts (Canada) or any other Act of Canada; or
The person has been convicted of such an offence and a _____________ under the Criminal Records Act (Canada) has ____________ granted.
Key Reforms
1. Mandatory Licensing. 2. Mandatory Training/Testing. 3. License Portability. 4. Business Registration. 5. License Appeals Process. 6. Public Complaints Process. 7. Regulations Development.
Mandatory Licensing
____ Security require to be licensed. ____ Exemptions in industry. Current exemptions included; In-house security like those working for retailers, bars, healthcare, special event locations, casinos, campus and hotels. Municipal employees performing security related duties. Corp of Commissionaires. ____ Private Investigators require to be licensed. Including those who __________________ (as defined in the Act) as a __________ job function and those who conduct investigations into peoples actions. This may include persons performing the role of Risk Manager, Human Resources, Internal Investigations, etc. Cost of licensing is ____ per year / per person. Dual licensing is ____ per year / per person. Note: Licensing of Investigators will also include the Mandatory Training and Mandatory Testing provisions.
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Overseen by the Ministry of Community Safety and Correctional Services. No exemptions for licensing requirements. Came into force - _____________________.
Training & Testing

Tier 1: Basic Training Standard Note: Individuals whose licence expires April 15 July 15, 2010, will not have to challenge the test. Testing provided at 56 Serco (Driver Examination Sites) that comprise the DriveTest program. Test is _______ available on online. Test is only available in English and French. _____________ for every written test. Test is comprised of 60 multiple-choice questions based on the Ministrys published training curricula (released May 30, 2008). Participants will be permitted 75 minutes to complete the test. All Ontario security practitioners will complete the training testing requirements by July 16, 2010. Candidates will be advised of a pass or fail status. No overall grades or minimum passing grade will be provided. No process to determine where candidates committed errors on the test. Basic training can only be offered by: o A public university. o A community college. Came into force ______________________. Mandatory for all licensees. All new applicants must take a training course and pass the Ministrys test _________ applying for a licence.
o A private career college. o An agency licensed under the PSISA to sell security guard/private investigator services. o A business entity registered under the PSISA that employs in house staff. Ministrys program can also be offered by a business entity that falls under one of the previous categories or if it enters into a service agreement with licensed agencies or registered business entities. Trainers are required to ____________________________ based on the Ministrys curricula which was made publicly available on May 30, 2008. Security guard courses must consist of at least ________________________ and include certification in Emergency First Aid. Private Investigator courses must consist of at least _______________________ hours. Students will only be considered to have completed training if they attended the course in its ________________. _____ web-based training permitted. No trainer certification process. Registration required for some trainers. Licensed agencies and registered businesses that provide training which does not conform to the Ministrys curricula may ______________________ to deliver training and found guilty of a _______________ under the PSISA. Trainers to __________________________ the Ministry with a list of students who have completed their course.
Tier 2: Specialized Training Standard Tier 2 Details being developed and to be _________________ with Ontario Police College standards. Will include training in use of force, handcuffs and batons. Will require re-certification. Canadian General Standards Board (CGSB) is a Federal standards agency. Approved by the Standards Council of Canada. CGSB 2008 (version #133.1 2008) replaced 1999 version.
License Portability
Individually licensed not linked to specific firm. Security Practitioners and Private Investigators _______________ from one firm to the next without having to reapply for a license each time. No need for individual insurance.
Business Registration
Entities whose primary business is not to provide security services but who employ security practitioners and / or investigators, ________ be registered. Includes; Retail Sector, Hospitals, Bars, Municipalities, Special Event locations, constructions sites, etc. Came Into Force August 23, 2008.
License Appeals Process

License Appeals Tribunal (Ministry of Government Services) set to hear appeals of _________________________ decisions made by Registrar. LAT is an independent quasi-judicial administrative tribunal. Tribunal may uphold, vary or restore licensing decisions made by Registrar.
Public Complaints Process

Registrar is responsible for _________________ all public complaints. Where a complaint is a potential breach in regards to a Code of Conduct matter, it shall be referred to a _________________ for resolution. If complaint is in regards to a contravention of the Act or its Regulations, the Registrar could initiate a _______________________________ whether or not the licensee meets the licensing requirements.
Regulations Development
1. Code of Conduct Ontario Regulation - #363/07. 2. Uniforms Ontario Regulation - #362/07.
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3. Equipment - Ontario Regulation - #366/07. 4. Vehicles - Ontario Regulation - #364/07. 5. Animals - Ontario Regulation - #365/07. 6. Exemptions - Ontario Regulation - #435/07. 7. Term of License - Ontario Regulation - #367/07. 8. Clean Criminal Record - Ontario Regulation - #360/07. 9. Information to be provided to the Registrar - Ontario Regulation - #361/07. 10. Record Keeping Requirements - Ontario Regulation - #434/07. 11. Insurance Ontario Regulation - #462/07. 12. Training & Testing April 15, 2010.
Ontario Regulation 363/07 Code of Conduct

Made / Filed: July 20, 2007. Published on e-laws: July 23, 2007. Private Investigators / Security Guards shall: Act with ___________ and ___________. Respect / use all ___________ and ___________ in accordance with conditions of their license. ___________ with all federal, provincial and municipal laws. Treat all persons equally ______________________________. Refrain from behavior that is either ___________ or ________________ by law. Co-operate with police where it is ___________ by law. Not be _______________ while working through consumption of alcohol or drugs. Willfully or negligently make a ________________ or ___________ against another licensee. Misrepresent the class or conditions of their license. Possess, display or permit to be displayed a fake, altered or fraudulently obtained licence. Lend a licence to another person or permit another person to use it.
Display or represent as his, her or its own a licence that was not issued to them. Display or represent as valid a licence that has been suspended or revoked. Refrain from using __________________________________________ language or actions that are otherwise uncivil to any member of the public. Refrain from exercising ___________ force. Came into force August 23rd, 2007.
Ontario Regulation 360/07 Clean Criminal Record

Made / Filed: July 20, 2007. Published on e-laws: July 23, 2007. A person does ______ possess a clean criminal record if he / she have been convicted of and not granted a pardon for _________________________. Consists of: Forgery, Uttering, Terrorist Activities, Sexual Assault, Child Porn, Violence, Thefts, Robbery, Frauds, Arsons, Laundering, etc. Came into force August 23rd, 2007.
Ontario Regulation 361/07 Information to be Provided to the Registrar

Made / Filed: July 20, 2007. Published on e-laws: July 23, 2007. Business Entity selling services of security guards __________________ photographs of the proposed uniforms. Notify Registrar of any change in the licensees officers, directors or partners, including information pertaining to all __________________________ and convictions pertaining to __________________________. Came into force August 23rd, 2007.
Ontario Regulation 362/07 Uniforms

Made / Filed: July 20, 2007. Published on e-laws: July 23, 2007. Requirement to wear uniform when acting as a security guard or holding themselves as a security guard or holding themselves out as one. Name, logo or crest of the licensee must be affixed to the chest of the _________________________ of the uniform.
Term security or security guard ___________________ to the outermost piece of the uniform. Identification tag with the security guards ____________________ affixed to the outermost piece of the uniform. The uniform must not have rank chevrons (exemption is Corp of Commissionaires). If uniform includes a shirt with a collar, the shirt must ___________ black or navy blue. The trousers must not have __________, other than reflective safety strips, down the sides. The uniform must not include a _________________ forage cap. Came into force August 23rd, 2007.
Ontario Regulation 364/07 Vehicles

Made / Filed: July 20, 2007. Published on e-laws: July 23, 2007. Vehicles cannot be used in the provision of security services ____________________ with Regulation. The word Security must be prominently displayed in a color that contrasts color of the vehicle. Vehicle must not have any red, blue, gold or yellow stripes in any combination of red, blue, gold or yellow stripes except as part of the licensees crest or logo. Vehicle must not have the following terms displayed: Detective, Private Detective, Police, and Officer. Came into force August 23rd, 2007.
Ontario Regulation 365/07 Use of Animals

Made / Filed: July 20, 2007. Published on e-laws: July 23, 2007. An animal may not be used to control individuals or crowds or for the pursuit or restraint of individuals. Dog may be used to track or detect people or things. Dog must be on a lead and under the control of the licensee and wear a fluorescent collar and ID tag that includes name of the registered business entity.
Dog may not be used unless it is first trained to obey the commands of the handler or person the dog is accompanying. Dog may only respond to aggression against the dogs handler. Dog may not kill or seriously injure people or animals. Came into force August 23rd, 2007.
Ontario Regulation 366/07 Equipment

Made / Filed: July 20, 2007. Published on e-laws: July 23, 2007. Firearms only to be used pursuant to Section #20 of the Firearms Act (Canada). Batons may be issued by the licensed business or registered business entity. Batons may be used for _____________________ only. A licensed business or registered business entity _______________________________ to cover the risks associated with employees carrying batons. Handcuffs may be issued by the licensed business or registered business entity. Handcuffs may be used but does not include ________________________________. A licensed business or registered business entity _____________________________ to cover the risks associated with employees carrying handcuffs. Came into force August 23rd, 2007.
Ontario Regulation 367/07 Term of Licenses

Made / Filed: July 20, 2007. Published on e-laws: July 23, 2007. Every license issued under the Act shall be issued for a ________________________. Came into force August 23rd, 2007.
Ontario Regulation 368/07 Registration Requirements for Business Entities

Made / Filed: July 20, 2007. Published on e-laws: July 23, 2007.
Shall provide Registrar with a __________________ its employees (Security and Investigators). Including personal information respecting representatives. Deadline to register company with Ministry was August 23rd, 2008. Came into force August 23rd, 2007.
Ontario Regulation 435/07 Exemptions from the Act

Made / Filed: July 30, 2007. Published on e-laws: July 30, 2007. Persons ____________________________ of Ontario or of Canada to perform work for remuneration that consists primarily of conducting investigations in order to provide information is exempt, with respect to the performance of that work, to be licensed as private investigator. Exemptions for those providing security related / investigative services for business entities had till August 23rd, 2008 to register. Came into force August 23rd, 2007.
Ontario Regulation 434/07 Record Keeping Requirements

Made / Filed: July 27, 2007. Published on e-laws: July 31, 2007. Shall keep a _________________ the private investigators and security guards currently employed. Shall keep a copy of the ___________________ of every employee/ Shall keep a record detailing _______ the person was employed and ________________ where they provided their services. Shall keep _____________________ by the investigators and / or security guards. Shall keep _____ photographs, video, audio or other electronic records produced or obtained. Shall keep a Ministry approved ________________________ for every instance an investigator or security guard used handcuffs, baton or a firearm in the course of their employment. If an investigator or security guard _____________________________ to carry handcuffs, a baton or a firearm in the course of their employment,
Business Entity will ___________________________ investigator and security guard to the Ministry. Business Entity will __________________________ _____has been provided including the credentials of the trainer. Business Entity will supply evidence that they are ______________ against the risks associated to the use of handcuffs, batons and firearms. Business Entity will maintain a ______________________ detailing each time handcuffs, batons and firearms are issued and to whom they were issued. Equipment log will also contain the _________ of handcuffs, batons and firearms issued and a description of ___________ they were carried. Business Entity will supply a ______________________ setting out the need for the investigator or security guard to carry the handcuffs, baton or firearms. If there is a requirement for a dog to accompany a security guard, records must be retained qualifying that the security guard has received _______________ in how to handle the dog. Business Entity must maintain policies and procedures on dogs feedings, housing, transportation, veterinary care, etc. Business Entity will maintain records every time a dog is issued to a security guard. Business Entity must maintain records for a minimum of ______________ or if involved in a proceedings, until the conclusion of the matter. Use of Force Reports to be maintained for ______________ or if involved in a proceedings, until the conclusion of the matter. Came into force August 23rd, 2007.
Ontario Regulation 462/07 Insurance

Made / Filed: July 27, 2007. Published on e-laws: July 31, 2007. Every licensed business entity shall carry general liability insurance in the amount of at least $2,000,000. Came into force August 23rd, 2008.
Various Positions within the Security Industry

Loss prevention.
Security patrol. Mobile patrol services. Concierge services. By-law enforcement. Licensed premises / entertainment sites that include ________________________. Executive protection that include bodyguards.
Principles of Loss Preventions Provides services for shopping entities. Manages / mitigates shrinkage. May _______________________________ individuals. May provide services in _______________________________ capacity. May be involved in ___________________ investigations. May perform the role of a secret shopper.
Principles of Security Patrol Provides a _________________ security function. Provides services at a private or public property entity. Generally _______________ patrols. Observed in; shopping centers, office buildings, healthcare sites, malls, corporate sites, etc.
Principles of Mobile Patrol Services Generally requires a full class G drivers licence. May require meeting minimum age requirements to fulfill insurance guidelines. Operates a _______________ security patrol car. Patrols various properties and sites. Responds to ______________________. May include supervisor roles.
Generally performs security related tasks _________________ backup and without a partner. Requires being competent, confident and self-reliant.
Principles of Concierge Services Generally performs tasks in apartment or condominium facilities. Requires high-end customer/client interaction and pristine __________________________ skills (Verbal Judo). May respond to ____________________ (e.g. elevator stoppage, fire alarms, etc). Duties generally performed in a uniform, business casual or suit and tie. May require sitting or standing for extended periods of time. May require familiarity with the Residential Tenancy Act. Requires strong ____________________ skills.
Principles of By-Law Enforcement May perform parking enforcement duties on private property. May be in ___________________ to other security related duties.
Principles of Licensed Premises/Entertainment Facilities Services known as; doorman, bouncer, etc. Provides services at bars, taverns, hotels, motels, etc. Working within premises where ______________________ are served or sold. May require familiarity with the Liquor License Act. Requires Smart Serve Training Program.
Principles of Executive Protection Services known as; _______________________. Provides services for VIPs, VVIPs, executives, talent, etc. May require familiarity with various Federal/Provincial Statutes.
Requirements of Security Provision May be required to protect _____________________________. May be requested to _________________________________ (zero touch policy). May be required to consider _________________________. May be _____________________ for actions or lackof. May be required to intervene up to and including ______________, remove, etc. Proved services as an ambassador for the client/company. Demonstrate organizational skills and the ability to multi-task. May be required to work ________________ shifts. Constantly changing environment.
Basic Security Procedures . . . . . (PSISA)
Security guards need to be able to respond to changes in their environment which includes; (1) (2) (3) (4) The function of traffic control. The process of ensuring safety for all persons. The process of monitoring/managing access and departure of persons and vehicles. The impact of drug use in the context of safety for all.
Process of Observation and Surveillance

While on duty, your ability and desire to ____________________________ of your surroundings is critical. You need to utilize all of your senses to ___________________________ what is going on in your environment. The _______________ of how far away someone or something is from you must be evaluated and considered. Distance has an impact on how something is _____________________ and recognized. Depth perception may be __________________ at night. Your ___________________ with available light and make colour more difficult to determine. A description of a persons appearance is based on your vision and is generally performed in relation to the person observing. Subjects clothing: Try to identify a persons clothing in reference to something in the environment. (e.g. the jacket was close to the stop sign).
Powers of Observation Hearing

- Voices indicate a person in crisis, fighting, yelling, etc. - Alarms (car alarm, fire alarm, etc.). - Sound of machines or tools that are not consistent with the hour of operation.
- Sound of breaking glass.
Powers of Observation Smell

- Gasoline. - Rotten-egg smells (natural gas). - Smoke. - Perfume or body odor. - Dead bodies.
Powers of Observation Touch

- Currency. - Heat on a door. - Pulse on a collapsed person. - Rough or smooth texture. Protective gloves should always be considered as a personal safety item.
Powers of Observation Taste

- Never on any substance thought to be a narcotic or poison. - Never on suspect liquids. - Never on gases, - Always during lunch.
Principles of Security Patrol

Security guards should always be on the lookout for; - Indication of ____________. - Indication of flowing ____________. - Indication of ____________ out lights.
- Dangerous/vulnerable items. - Persons working late. - Graffiti - __________ and old. - Abandoned vehicles. - Persons _______________ (trespassing). - ______________ Lighting. - _____________ Signage. - _________________ Persons. - Question Dont touch! machines that are generally not running. - Be aware and check on operational _____________ on pressure gauges and panels. - Have _______________ readily available if you suspect there is a challenge. - Do not attempt to fix or adjust machinery. - Be aware and _______________ persons appearing nervous or paranoid. - Be aware and monitor persons constantly _____________ around. - Be aware and monitor persons possessing oversized bags. - Be aware and monitor persons with a ____________ carried over their arm. - Be aware and monitor persons _________________ direct eye contact be aware of potential cultural reasons. - Be aware and monitor areas with ___________ coat hangers. - Be aware and monitor persons who _______________ in area for excessive amounts of time. - Be aware and monitor persons who avoid _________________ to sales staff but handle merchandise regularly. - To control and monitor the _____________________________ of all persons to a secured property while delaying, deterring or refusing access to unauthorized persons. - To _________________ groups of people to prevent or mitigate disorderly or undesirable behavior.
Principles of Crowd Management

Crowd Management methods include and are not limited to; - Turn-Stiles. - Gates or fences. - Stanchions or ropes. - Deployment of Security Personnel. - You must be viewed as being calm and controlled and professional. - You must be aware of your ________________________ as it depicts your intent and level of professionalism. - You must be aware of your __________________ (uniform) as it has a significant impact on peoples behavior.
Principles of Vehicle Control

- You can only direct traffic on ______________ property. - Remain aware of your property lines and stay within them. - You are ________________ (accountable) for the actions of the vehicle you direct. - Remain vigilant. You can easily _______________ an accident. - You must be properly _________________ before you direct traffic. - Your hand _______________ must be over-exaggerated that provide clear, simple and specific instruction. - You need to consider the use of a reflective vest, gloves and a whistle. - Be aware of your personal ________________ and that drivers may become impatient.
Influence of Persons on Drugs or Alcohol

- Refer to the website for the Centre for Addiction and Mental Health. - Manage persons under the influence of drugs and alcohol as if they were emotionally disturbed. - Always be aware of your __________________ safety. - Consider the request of a _______________ or _________________ to attend.
Report Writing & . . . . Taking . . . Statement (PSISA)
(1) (2) (3) (4) Participant to identify and articulate competencies respecting Memo Book notes. Participant to identify and articulate competencies respecting Incident reports. Participant to identify and articulate the completion of Use of Force Reports. Participant to identify and articulate competencies respecting taking of Statements for victims / witnesses. Participant to identify and articulate competencies respecting the preparation of Written Statements. Participant to identify and articulate competencies respecting the Giving of Statements.
(5)
(6)
Memo Book Notes Why Good Notes are Required?

Will _______________ your reports. _______________ statements taken or given. Gives you _______________ & _______________. Meets requirement of civil responsibility.
The Judicial Process: A Trial is _______ an examination of the ______________. A Trial ______ an examination of the _____________. Good notes prevent you from being held _______________ for lack of content or specific information. Helps _______________ rigorous cross examination. Assists you, as a witness, to ___________ your memory. If you write things down at the time or while fresh in your memory, you can ________________________________ effectively. If you do not, __________________ and you cannot remember and testify effectively.
The Power of Detail: Provides the ______________.
Explains ________ happened. Convinces the ____________________. ______________ the guilty. Protects the ______________.
Keeping Good Notes: Protects your ________________. Is your ______________ when challenged in court. Your memory ______ as time passes.
Your 5 sensory interpretations. _______________. _______________. _______________. _______________. _______________.
What You Should Be Recording?

The 5 Ws. _______________. _______________. _______________. _______________. _______________.
What You Should Be Recording?

Be ____________________!
Do Not _________. Do Not Give Your _____________. Use As Much ______________ As Possible.
When You Should Be Recording?

Always When There is __________ activity. _______________ may occur. There are _______________ circumstances. Things just look _______________________. The situation is just _______________________. At ______________ of the Event, or Soon after while the _______________________ in your memory.
Are They Your Notes?

Independent Notes Must be made from ________________ Recollection.
Questions? ________ notes are they? Tell me ____________________ you made them? Did you ___________________ in making your notes?
What to Record?
What? Date, Shift, ____________ Conditions. Persons with you, persons spoken to @ the scene. Location of ___________________.
Doors/window - _______________________________, location/moved, specialized equipment used.
means
of
entry,
furniture
Continuity of Evidence The _________________ found. ______ found it. Who did I _______ about it. Who did I __________________ to? ______ was it moved? Times!!!!!!!!!!!!!
Statements and Utterances?

ALL Statements & / or Utterances __________ be recorded word for word. If not, be prepared to explain _________? Exceptions to many rules of evidence include ________________.
Develop a System
Be prepared to show YOUR SYSTEM of how you: Prepare your ___________. Prepare your ___________. ________ Statements.
Rough Notes
Use of rough notes, scrap paper or any other material, you must __________________ and ___________________ with your regular notes. Be prepared to _____________ why. A well prepared answer will make you a ______________ witness.
Include
Chronological Order
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________________ of info received from other people. ____________ that you spoke to people or when you received information.
Are They Your Notes?

Central Notes, Incident Reports or Supervisors Reports Generally, these reports _____________ admissible in court to be used by anyone other than the person preparing them. This person cant use them as the contents are __________ observations or their evidence.
Your Notes
Does Neatness Count? Yes, And you must be __________________ your own notes. Notes must be ____________ for disclosure or you will have to type them out.
Results
Good note taking creates a ____________________ witness. This creates more _____________________ & less time in court. Good note taking will ______________ YOU!
Preparing Reports Use of Detailed Notes

Should make report writing _____________. _________________ from your notes.
Detail
Notes to ______________ your memory. Give __________________ in your reports. Identify: Everyone that __________________. Explain their __________.
Remember! Your reports and statements will be _______________________ who know nothing of this event. Your report must ________________ them. Includes statements of witnesses: _______________ report OR
Attach a copy of their statement _____________________.
Impartial
Dont be afraid to ___________ a good statement or gesture a suspect does. Strengthens your __________________.
Detail
Terminology Use terms that _____________________ you observed or took. _______________. _______________. Use ____________ reports and incidents to ____________ your actions and report. Refer the reader to the fact that this incident was ____________ on CCTV.
Analysis
Your information may profile: ___________ other incidents may occur. The ___________________________ in other areas not previously covered. Need for _________ Security Officers.
Be Professional
__________________. __________________. __________________.
__________________.
Use of Force Reports Legal Actions

Clear and Concise account of: _______ force was used. _______ it was used. _______ applied it. _______ other prior measures failed.
Detail
The 5 Ws. Legal / Medical Terms. Communications or Directions __________________________ for them to make an informed decision before the event took place.
Post Application of Force

Include what measure you reviewed or took regarding the ______________________ of the subject ________ force was applied.
Injuries
Detail ___________________ not only to the subject, but to yourself or others who were injured. Identify persons who were ______________ with injury, but not injured.
Training
Include _________________ you have received. How your training ________________ to the event.
Statements Victims & Witnesses

When procedures followed, statements will ______________________ Security actions, including the Use of Force. Be ______________________ in taking statements. Let them _______________ story (Avoid using questions & answers). Use __________________ questions when you ask a question. Dont discuss _________________ with them. The best statements are taken by good ________________. Record their statement _____________________. ___________ what they are saying. Remember your _________________. Consider an_________________ if required. Hard to explain how you took this statement when they cant speak or understand English at a hearing. Your ________________! Statements must be ________________________ other victims or witnesses. You must _______________ this process.
Recording
Written by you or by them. Review and __________. Tape Recorded. Video Taped.
Statements and Utterances

Now ask ___________questions for any missing information. Ask questions when there are __________ in time.
www.staysafeip.com
Identify _______________ was present. Ask what others were doing.
Written Statements Prepare

Inquire _________ this required? Are _______ under investigation? What is your ________________ to supply it? Gather ALL your _______ first. (Notes, Incident Reports, Use of Force Reports, Statements Obtained, CCTV Review). Rough copy it, then ____________ it. Does this _______________ your Notes & Reports?
Professional
Be Professional! Use a ____________ when possible. Be _____________ when possible. _____________ your actions. REMEMBERThe reader doesnt know! Articulate ___________ story.
Stay Safe Instructional Programs
Health . . . & .Safety . . (PSISA)
(1) (2) Participants to identify and articulate the Occupational Health and Safety Act (OSHA). Participants to identify and articulate the revisions to the OHSA Bill 168 December 15, 2009. Participants to identify and articulate the Workplace Hazardous Material Information System (WHMIS). Participants to identify and articulate Work Refusal.
(3)
(4)
Health & Safety Legislation

The Occupational Health & Safety Act came into force on October 1, 1979. Revisions to the Act (Bill 168) received Royal Assent on December 15, 2009 and come into force on June 15th, 2010. The Act requires an employer to _______________________ with respect to workplace violence and workplace harassment and to review the policies at least __________________. The Act requires an employer to develop a program to implement a workplace _________________ policy. The program must include measures to control risks of __________________________ to summon immediate assistance when workplace violence occurs. Workers require to _______________ incidents of workplace violence. The program must also set out how the employer will ______________ incidents and complaints of workplace violence. It there is no committee or representative, results must be reported to the workers. The risks must be _____________________ as often as is necessary to protect workers from workplace violence. The employer must take every _________________________ to protect workers. A worker has a right to _________________ in various circumstances where health or safety is in danger. The Ministry of Labour has the authority to ___________ the law:
Ministry of Labour Inspectors has broad powers to; - ___________ any workplace. - Investigate any _________________ hazardous situation. - Investigate any work refusal. - Order _______________ with the Act and its Regulations. - Initiate prosecutions. - All employers, supervisors and workers ________ assist and cooperate with Inspectors. Also covered under this Act is; - Workplace owners, - Constructors, - Suppliers of equipment or materials.
Workplace Hazardous Materials Information System (WHMIS)

Workplace Hazardous Materials System (WHMIS) is a Canada-wide system designed to give employers and workers _________________ respecting hazardous materials used in the workplace. Under WHMIS, there are ___________ (3) ways in which information on hazardous materials is to be provided. 1. _______________ on the containers of hazardous materials. 2. Material safety _________________ to supplement the label with detailed hazard and precautionary information. 3. Worker education _________________ programs. The supplier of the hazardous material provides the labels and material safety data sheets to the employer. The employer passes the information onto the worker and ___________________ the educational training programs.
WHMIS was developed by labour, industry and Federal, Provincial and Territorial Governments. Applies to all ____________________ covered by the Occupational Health and Safety Act and to all Federal Government workplaces.
. . . . .Response . . . Emergency Preparation (PSISA)
(1) Participant to identify and articulate risk factors with respect to Emergency Response and Preparation. Participant to identify and articulate fire emergencies with respect to Emergency Response and Preparation. Participant to identify and articulate bomb emergencies with respect to Emergency Response and Preparation. Participant to identify and articulate weapons emergencies with respect to Emergency Response and Preparation. Participant to identify and articulate suspicious packages with respect to Emergency Response and Preparation. Participant to identify and articulate explosive devices with respect to Emergency Response and Preparation. Participant to identify and articulate emergency response procedures with respect to Emergency Response and Preparation. Participant to identify and articulate roles of security with respect to Emergency Response and Preparation. Participant to identify and articulate duty of care with respect to Emergency Response and Preparation. Participant to identify and articulate the principles of protecting and securing a crime scene with respect to Emergency Response and Preparation.
(2)
(3)
(4)
(5)
(6)
(7)
(8)
(9)
(10)
Responding to Emergencies
Security guards __________ have to respond to a variety of emergency situations. They may be required to perform a _______________ of functions during an emergency and understand the importance of scene management. Security guards may also need to prevent or mitigate __________________ to risk.
Responding to Fire Emergencies

Upon receipt or notification of a fire alarm signal (stage one audible alarm), a security guard requires to: 1. _____________ to the fire alarm panel and investigate the source of the alarm. 2. Consider a public ________________________ that the alarm is being investigated. 3. You may be able to temporarily _______________ the audible alarm during the investigation of the alarm source. 4. Once the alarm point has been investigated, _________ property management of the findings. They may decide to attempt to ____________ the alarm if it is system trouble. The decision is for management to determine. If the alarm signal is not cleared within a set period of time (usually 5 minutes) the fire system will to ________________________ (rapid tones). 5. When the System goes to Stage Two, announcements __________ be made. These need to be made in a clear, calm voice and will ___________ people to leave the facility in accordance with the established fire plan. 6. A security guard should be ____________ to the front/main entrance to meet and escort the fire department upon their arrival. 7. Upon arrival of the fire department, the Fire Captain will be in control of the scene and will ______________ your actions. 8. The Fire Captain will want to go to the fire panel and then to the identified point of origin of the alarm. 9. Ensure that you have all _____________ keys, etc. 10. Ensure that all relevant details are __________________ (names, times, etc.). 11. Once the alarm point has been indentified and dealt with by the fire department, the Fire Captain will direct you to _____________ the panel. Note and _____________ the time. 12. __________ the Fire Captain can direct the panel to be reset. When the panel has been reset, the building may then and only then be re-occupied.
Responding to Bomb Emergencies

Upon receipt or notification of a bomb threat, it must be treated as _______________ and taken seriously. You must remain calm and ___________ the bomb threat procedures at your specific work site. The primary concern must always be the _____________ of all.
Bomb threats are generally received via a telephone call. It is vital to gather precise information: 1. Utilize a threatening phone call ______________. Almost all entities will have one in their operations manual. 2. After the call, ______________ the building manager on a land line phone asap. 3. All parties generally gather with ______________ being called to respond. 4. Security and building operations staff will normally perform a ______________________________ as they know the facility better than anyone else. 5. Refer to your work site standing orders for specifics respecting search procedures and protocols. 6. When searching, it is important to _______________ all areas searched and provide that information to the search coordinator. 7. In the event a suspicious package is located, _________ the location and details such as size, colour, position, odour or smell. 8. Do not _______________________ the package. 9. Once police arrive they will meet the search coordinator and ________________ the person who initially received the phone call. 10. The police will require the ______________ of the search and location of any suspicious packages. 11. Police in concert with building management will decide whether to ________________ the building. 12. Follow the ________________ of the police and building management as required. 13. Advise clients/patrons that there is a building emergency and as a _________________, an evacuation order has been issued. 14. Once the event concludes, a detailed and thorough _______________ needs to be prepared that includes; dates, times, names and badge numbers, etc. 15. During the event, ensure that your ______________ (if applicable) is utilized to record as much information as possible.
Responding to Weapons Lockdown Emergencies

In the event that a person(s) is observed on the property with a weapon, the following guidelines may be utilized as a reference. Specific work site policies/orders should be referred to.
Call
911 and provide police with the following information:
1. Your name, location and contact number. 2. The exact location of the suspect(s). 3. Details of your observations. 4. The number of suspect(s) involved. 5. Description of the suspect(s) that include; gender, race, approximate size, build, clothing, features that include tattoos, facial hair, etc. 6. Description of the type and number of weapons the suspect(s) is/are carrying. 7. Include description of any duffle bag or backpack the suspect(s) are carrying. 8. The number, condition and location of victim (if applicable).
Contact building management and advise them of the situation. _________________ elevators, escalators and building systems to stop or mitigate movement. If safe to do so, _____________ at the security desk to answer calls for assistance. Management may __________ a warning message to be broadcast. Security Patrol Officers may be able to: 1. Assist with the physical _______________ of the elevators, escalators and service lifts. 2. Assist with ________________ access control. 3. Assist police with ______________ with respect to the building and access.
Locating a Suspicious Package

When an unidentified object or package is located, the finder must not attempt to _____________________ it. Notify the security desk or property management and provide the following information: 1. Location of the object.
2. Reason(s) suspected. 3. Description of the object. 4. Any other useful information.
Evacuation Procedures
Management shall immediately notify police providing them with all available information. Police shall be informed of the site __________ person and where to meet them upon their arrival. At this point, the police will dispatch officers to the scene and a decision will be made whether the Explosives Disposal Unit (EDU) will be notified. While awaiting the EDU, management shall if required: 1. Direct the __________________ of persons at risk. 2. Establish the ______________ control of the area and ensure if one approaches or attempts to move the object. 3. Attempt to establish _______________ of the object. It may be legitimate property left behind in error. Normal procedure should be consistent with a bomb threat. A detailed ______________ of the facility should be performed as there may be more than one object. Once the event concludes, a detailed ____________ needs to be submitted with dates, times, names and badge numbers of all persons involved.
Safe Instructional Programs
. . . . Legal . . Canadian System (PSISA)
(1) (2) (3) (4) (5) (6) (7) Participant to identify and articulate the principles of the Criminal Court System. Participant to identify and articulate the principles of the Ontario Evidence Act. Participant to identify and articulate the principles of Criminal Law. Participant to identify and articulate the principles of Provincial Law. Participant to identify and articulate the principles of Municipal Law. Participant to identify and articulate the principles of Case/Common Law. Participant to identify and articulate the principles of the Hierarchy of the Court System. Participant to identify and articulate the principles of the Admissibility of Evidence.
(8)
Canadian Legal System - Definitions

Law Is a series of rules which regulates the _______________ of members of society, and is recognized and enforced by the government. Courts Are a place that ____________ and punishes serious offenders and _____________ the innocent and ensure the unfortunate are not oppressed. The Supreme Court of Canada Is the ___________ court of appeal from all other Canadian courts. The Supreme Court has ________________ over disputes in all areas of the law that includes constitutional law, administrative law, criminal law and civil law. Federal Court The Federal Court and Federal Court of Appeal are essentially superior courts with civil jurisdiction. As the Courts were created by an Act of Parliament, they can only deal with matters specified in ______________ statutes (laws).
Provincial / Territorial Courts Each province and territory, with the exception of Nunavut, has a provincial/territorial court and these courts hear cases involving either federal or provincial/territorial laws. Provincial / territorial courts deal with most criminal offences, family law matters (except divorce), young persons in conflict with the law (1 to 17 years), traffic violations, provincial/territorial regulatory offences and claims involving money up to a certain amount (as set by the jurisdiction in question). Private disputes involving limited sums of money may also be dealt with at this level in Small Claims Courts. In addition, all preliminary inquiries (hearings to determine whether there is enough evidence to justify a full trial) in serious criminal cases, take place before the provincial/territorial courts.
Preparing for a Court Appearance

All security guards who are required to attend court to testify and give evidence must ensure that they are prepared with all relevant materials pertaining to the case at hand. Some of the common materials required are: 1. __________________ - notes taken at the time of the incident in question. 2. ________________ - contains all compiled information after the investigation has been completed. 3. ______________________ - All documentation to support the case. 4. All other _________________ material such as video, digital recordings, photographs, etc. Once you are advised that your court attendance is required, you need to gather all the documents respecting the case. Check with your company and the specific site location where the incident occurred. Inform them that you require the material for court purposes and arrange a time to _____________ the material. This should be done well in ______________ of the court date in the event any material is missing.
Evidence Acts and PIPEDA

There are two (2) Evidence Acts. 1. The Canadian Evidence Act. 2. The Ontario Evidence Act.
The Personal Information Protection and Electronic Documents Act (PIPEDA) is the Act governing the collection and storage of personal information and data. As a security guard in Ontario, you will be generally governed under the Ontario Evidence Act and PIPEDA.
Evidence Preparation
For any serious crime: 1. Do not ____________ anything. 2. ______________ the area and call police. 3. Do not let anyone ______ until police arrive where they will assume control. 4. __________ everything you have seen and our touched. 5. Do not ___________ the crime scene until police direct you to do so. 6. Do not ____________ information to the media or others not directly involved with the crime scene.
Collection of Evidence
Collecting evidence is a very complex task for most serious personnel. The following steps should be followed when collecting evidence: 1. Secure the item(s). 2. Preserve the item(s). 3. Identify the item(s). 4. Maintain continuity of the item(s). 5. Log / document the item(s). Being able to identify evidence, document, collect and package evidence correctly from a crime scene is a difficult task. It is preferred practice to leave the collection of evidence to the police. Secure the evidence in a _______________ and _________ the bag with evidence tape and fill out an evidence tag. To be admissible in a court of law, physical evidence must be properly documented and be
identified by every person that has handled it. This chain of command begins with the person who first ________________ the physical evidence. Preservation of evidence must ensure that the evidence is not ___________________. Ensure that each piece of evidence is sealed in its own evidence bag. Always _______ across the evidence tape with initials and date of collection. Identify the item fully on the evidence tag and attach it to the bag. A property ___________ is attached to the evidence package and must be signed over to the evidence custodian. Every time the evidence is handled, the property receipt needs to be _______________ and the property log needs to be up-dated. Secure the evidence in a _______________ and ________ the bag with evidence tape and fill out an evidence tag. To be admissible in a court of law, physical evidence must be properly documented and be identified by every person that has handled it. This chain of custody begins with the person who first _____________ the physical evidence.
Legal Authorities . . . . . . . (PSISA)
(1) Participant to identify and articulate the Personal Information Protection and Electronics Documents Act 2000 C. 5 - (PIPEDA). Participant to identify and articulate the Employment Standards Act - 2000. Participant to identify and articulate the Labour Relations Act. Participant to identify and articulate the Liquor Licence Act. Participant to identify and articulate the Provincial Offences Act - 1990. Participant to identify and articulate the Residential Tenancies Act - 2006. Participant to identify and articulate the Trespass to Property Act. Participant to identify and articulate Tort Law.
(2) (3) (4) (5) (6) (7) (8)
PIPEDA
Personal Information Protection and Electronic Documents Act

The Personal Information Protection and Electronics Documents Act also known as PIPEDA is Federal Legislation that came into effect in 2000. It governs the collection, use and disclosure of _______________________ in a manner that recognizes the right of privacy of individuals. Personal information may ______ be disclosed without consent unless: 1. On reasonable grounds it could be useful in an investigation of a ___________ against the Laws of Canada. 2. Used in respect to a ______________ that affects life, health or security of an individual. 3. It is used for statistical, scholarly study or _____________. Collected information can _________ be used for the purposes for which it was collected. Companies shall have a _____________________ that specifically deals with the use, storage, and destruction of the personal information it collects. It must identify the ______________ for which the personal information will be used. Employees have the right to _____________ their information and verify if it is correct and up to date.
Once the information is no longer required, the information shall be destroyed. Storage & Destruction The methods of ______________ should include: 1. Physical measures (e.g. locked filing cabinets and restricted access to offices). 2. Organizational measures (e.g. security clearances). 3. Technological measures (e.g. the use of passwords and encryption). 4. Personal information that is no longer required to fulfill the identified purpose should be destroyed, erased, or made anonymous. 5. Organizations shall develop guidelines and implement procedures to govern the destruction of personal information.
Employment Standards Act 2000 (ESA)

The Employment Standards Act (ESA) sets out the rights of employees and requirements that apply to employers in most Ontario workplaces. Unionized members should talk to their union reps before contacting the Ministry of Labour if they believe their rights have been violated. Most common complaints are: Hours of work. Rest Periods. Overtime pay. Minimum wage. Vacation time and pay. Public holidays. Leave of absences. Termination notice any pay.
Labour Relations Act 1995

The purpose of the Labour Relations Act is:
1. To facilitate collective bargaining between employers and trade unions that is the freelydesignated representatives of the employees. 2. To recognize the importance of workplace parties _________________ to change. 3. To promote flexibility, productivity and employee ________________ in the workplace. 4. To encourage __________________ between employers and employees in the workplace. 5. To recognize the importance of economic growth as the foundation for mutually beneficial relations amongst employers, employees and trade unions. 6. To encourage co-operative _________________ of employers and trade unions in resolving workplace issues. 7. To promote quick _____________ of workplace disputes.
Liquor Licence Act R.S.O. 1990

The Liquor Licence Act governs the sale, licensing, responsible use, offences and regulations respecting the consumption and sale of liquor in Ontario. Security guards must have a strong working knowledge of the Act and its Regulations to ensure competent and safe enforcement. Relevant Sections: Sale to intoxicated person 29. No person shall sell or supply liquor or permit liquor to be sold or supplied to any person who is or appears to be intoxicated. Rules persons under 19. 30. (1) No person shall knowingly sell or supply liquor to a person under 19 years of age. Rules persons under 19. 30. (2) No person shall knowingly sell or supply liquor to a person who appears to be under 19 years of age. Entering premises. 10. No person under 19 years of age shall enter or remain on premises in which the sale of liquor is authorized. Exception to Subsection 10.
11. Subsection 10 does not apply to a person 18 years of age who is employed on premises in which the sale or service of liquor is authorized while the person is on the premises during the course of his or her employment. Unlawful Possession or Consumption. 2. No person shall have or consume liquor in any place other than; (a) a residence, (b) premises in respect of which a license or permit is issued. (c) a private place as defined in the Regulations.
Residential Tenancies Act 2006

The purposes of this Act is to provide protection for _________________ tenants from unlawful rent increases and unlawful evictions, to establish a framework for the regulation of residential rents, to balance the rights and responsibilities of residential landlords and tenants and to provide for adjudication of disputes and for other processes to informally _______________ disputes.
Trespass to Property Act

Definitions 1. (1) In this Act, Occupier includes, (a) A person who is in ______________ possession of premises, or (b) A person who has responsibility for and ___________ over persons allowed to enter the premises, even if there is more than one occupier of the same premises. Premises means land and structures or either of them and includes, (a) Water, (b) Ships and vessels, (c) Trailers and portable structures designed or used for _______________________ or shelter, (d) Trains, railway cars, ________________, and aircraft, except while in operation. School boards
(2) A school board has all the rights and duties of an occupier in respect of its school sites as defined in the Education Act. 2. (1) Every person who is not acting under a right or authority conferred by law and who, (a) without the express permission of the occupier, the proof of which rests on the defendant (i) enter on premises when entry is prohibited under the Act or, (ii) engages in an activity on premises when the activity is prohibited under this Act or, (b) does not leave the premises immediately after he or she is directed to do so by the occupier of the premises or a person authorized by the occupier, is guilty of an offence and on conviction is liable to a fine or not more that $2,000. Arrest without Warrant on Premises. 9. (1) A police officer, or the occupier of premises, or a person _________________ by the occupier may arrest without warrant any person he or she believes on reasonable and probable grounds to be ___________________________________ in contravention of section 2.
Tort Law
A tort could be considered a wrong involving a breach of duty that results in an ________________ to a person or damage to the property of another. A tort is distinguished from a breach of a contract in that a tort is a __________________________________ established by law whereas a breach of contract results from a failure to meet an obligation created by an agreement between parties. An intentional tort would be an injury inflicted by positive, willful, and aggressive conduct, or by design, as opposed to an injury caused by negligence or resulting from an accident. If a security guard arrests and handcuffs a person, they owe the arrested person a _____________________________. Intentional acts leading to injury could result in _____________________.
Criminal Code . . . . . . . . Applications (PSISA)

Canadian Charter of Rights and Freedoms Definitions of Common Terms Citizens Powers of Arrest Common Arrestable Offences Use of Force Applications
CANADIAN CHARTER OF RIGHTS & FREEDOMS

R v. Dean Ontario Court of Justice Gen Div (April 02, 1991)
In his arrest, the agent of the store was exercising a ________________ function. You have certain duties and responsibilities when ________________ powers of arrest.
Sec. #7 Life, Liberty & Security of Person

Everyone has the right to _____________________ of their person. And includes the right ___________________ thereof except in accordance with the principles of fundamental justice.
Sec. #8 Search and Seizure

Everyone has the _________________. right to be __________ against ______________________ or
Sec. #9 Detention or Imprisonment

Everyone has the right not to be _________________ _____________________ or imprisoned.
Sec. #10 Arrest or Detention

Everyone has the right on arrest or detention (a) (b) (c) To be __________________________ of the reasons. To ______________________________ and to be informed of that right. To have ______________________________ (habeas corpus).
Sec. #11 Proceedings in Criminal Matters

Any person charged with an offence has the right. (a) (b) (c) (d) To be _______________without unreasonable delay of the specific offence. To be _________________________________. _______________________________ to be a witness against that person in respect of the offence. To be __________________________ until proven guilty.
Sec. #12 Treatment of Punishment

To prove or show to be just, right or reasonable which provides protection from ________________________ liability. Everyone has the right _________________________ to any cruel and unusual punishment.
DEFINITIONS OF COMMON TERMS

Justified
To prove or show to be just, right or reasonable which provides protection from ________________________ liability.
Authorized by Law
Where a __________________________ a person to follow a course of action.
In Good Faith
With ____________________________. Free from any ______________________________________.
Ordinary Force
_____________ an arrested individual to the security office, ____________________ an individual from committing an assault, etc.
Reasonable Grounds
Your belief system and opinion based on a set of facts or circumstances, which _____________________ an ordinary, cautious and prudent person that you had a
____________________ which went beyond mere doubt or suspicion.
Found Committing
__________________ the person ______________________ an offence (caught in the act).
Includes seeing a person commit an offence and ______________________________________ until they are arrested.
Arrest
An arrest is completed when you take or get ____________________ a person with the __________________________ them.
Actus Reus
The criminal offence, the act of _________________ the offence.
Mens Rea
The guilty mind, development of the __________________ the offence.
Indictable Offence
An offence described as _______________________ in nature where greater penalties are imposed. Examples include Murder, Robbery, Sexual Assault, etc.
Summary Offence
Any offence generally considered to be __________________ in nature. Examples include Indecent Exposure, Cause a Disturbance.
Dual Procedure Offence

The _________________________ to proceed either by indictment or by way of summary conviction. The choice is made by the prosecutor. For purposes of arrest, these types of offences should be classified as _________________.
Prohibited Weapon
(a) a knife that has a blade that opens automatically by _______________________ pressure applied to a button, spring or other device in or attached to the handle of the knife, or (b) any weapon, other than a firearm, that is _______________ to be a prohibited weapon.
Public Place
Includes any place to which the public ______________ as of right or by invitation, express or implied.
CITIZENS POWERS OF ARREST

494(1) Arrest without Warrant
Anyone may arrest without warrant: (a) (b) A person whom he ___________________________ or; A person who on reasonable grounds he believes (i) has ________________________________ and
(ii)
is ______________________________ ____________________________.
by
persons
who
have
4944(2) Arrest by Owner

Anyone who is: (a) (b) The _________ or a ________________________ of property or A person _________________________ or by a person in lawful possession of property. May arrest without warrant a person whom he ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________
494(3) Delivery to Peace Officer

Anyone other than a peace officer who arrests a person without a warrant shall ________________ the person to a peace officer.
Steps to a Proper Arrest

1. ____________ yourself. 2. _____________ the person that they are under arrest. 3. Tell the person ________ they are under arrest. 4. Take __________________________ of the person. 5. Advise the person of their _______________________.
41(1) Removal of Person Trespassing

Everyone who is in peaceable _______________ of dwelling-house or real property, and everyone lawfully assisting him or ____________________________, is justified in; Using force ______________ any person from trespassing on the dwelling-house or real property or, to ____________ a trespasser therefrom is he uses __________________ than is necessary.
41(2) Assault by Trespasser

A trespasser who _____________ an attempt by a person who is in peaceable possession of a dwelling-house or real property, or a person lawfully assisting him or acting under his authority to ___________________ or to _____________________, shall be deemed to
_____________________ without justification or provocation.
Case Law R. v. Brisson (1982). This court matter stated that section 37 need not be put to the jury in every case where self-defense is suggested. There must be some evidence, sufficient to give an air of reality to the defense, before it need be left with the jury. Case Law R. v. Whynot (Stafford) (1983). This case ruled that no person has the right in anticipation of an assault that might not happen, to apply force to prevent the imaginary assault. A person seeking the justification of this section must be faced with an actual assault. Case Law R. v. Mulder (1978). This case ruled that the use of force permitted by this section is proportionate force and must not be more than is necessary to prevent an assault. Case Law R. v. Scopelliti (1981). This case ruled that section 41(1) might apply to the occupier of commercial premises, as well as a dwelling house. This section of the Criminal Code does not require an arrest to be made in order for the use of force to be applicable. Similar to the process of breach of the peace, force may be used; a person may be physically removed, and held temporarily without an arrest. Police should be aware that there is even no requirement for police to be notified if or when this section is utilized (unlike a citizen arrest procedure).
Common Arrestable Offences - Indictable

244 Causing Bodily Harm with Intent
Every person who, with intent, (a) To wound, maim or disfigure any person. (b) To endanger the life of any person, or
(c) To ___________________________ of any person, discharges a firearm, air gun or air pistol at any person, whether or not that person is the one mentioned in paragraph (a), (b) or (c), is guilty of an indictable offence and liable to imprisonment for a term not exceeding fourteen years.
246 Overcoming Resistance to Commission of Offence

Every one who, with intent to ___________________________ himself or another person to commit an indictable offence, (a) Attempts, by any means to, choke, suffocate or strangle another person, or by any means calculated to choke, suffocate or strangle, attempts to render another person insensible, unconscious or incapable of resistance, or (b) Administers or causes to be administered to any person, or attempts to administer to any person, or causes or attempts to cause any person to take a stupefying or overpowering drug, matter or thing, is guilty of an indictable offence and liable to imprisonment for life.
268(1) Aggravated Assault

Every one commits an aggravated assault that wounds, maims, disfigures or endangers ____________________ the complainant and is guilty of an indictable offence and liable to imprisonment for a term not exceeding fourteen years.
343 Robbery
Every one commits robbery who (a) Steals, and for the purpose of extorting whatever is stolen or to prevent or overcome resistance to the stealing, _________________________ violence to a person or property; (b) Steals from any person and, at the time he steals or immediately before or immediately thereafter, wounds, beats, strikes, or ______________________________ to that person; (c) Assaults any person ________________________ from him; or (d) Steals from any person __________________ with an offensive weapon or imitation thereof.
348(1) Breaking and Entering with Intent

Every one commits robbery who (a) Breaks and enters a place with _____________________ an indictable offence therein,
(b) Breaks and enters a place ________________ an indictable offence therein, or (c) ________________ of a place after (i) Committing an indictable offence therein, or (ii) Entering the place with intent to commit an indictable offence therein, Is guilty of an indictable offence.
348(3) Definition of Place

For the purposes of this section and section 351, place means: (a) A ___________________, (b) A building or structure or any part thereof, __________________ a dwelling-house, (c) A railway vehicle, a vessel, an aircraft or a ____________, or
(d) A pen or an enclosure in which fur-bearing animals are kept in captivity for breeding.
351(1) Possession of Break-In Instrument

Every one who, without excuse, the proof of which lies on him, has in his possession any instrument suitable for the purpose of _________________ any place, motor vehicle, vault or safe under circumstances that give rise to a reasonable inference that the instrument has been used or is or was intended to be used for any such purpose, is guilty of an indictable offence and liable to imprisonment for a term not exceeding ten years.
434 Arson Damage to Property

Every person who intentionally or recklessly caused damage by _____________________________ to property that is not wholly owned by that person is guilty of an indictable offence and liable to imprisonment for a term not exceeding fourteen years.
Common Arrestable Offences - Summary

88 Possession of Weapon for Dangerous Purpose
Every person commits an offence who ______________________ a weapon, an imitation of a weapon, a prohibited device or any ammunition or prohibited ammunition for a purpose dangerous to the public peace or for the purpose of committing an offence.
173 (1) Indecent Acts

Every one who willfully does an indecent act (a) In a public place in the presence of _______________ persons, or (b) In any place, with intent thereby to __________________ any person is guilty of an offence punishable on summary conviction.
173 (2) Indecent Acts

Every person who, in any place, for a sexual purpose, exposes his or her genital organs to a person who is under the age of __________________ is guilty of an offence punishable on summary conviction.
174 Exposure
For the purposes of this section, a person is nude who is so clad to _______________ against public decency or order.
174 (1) Nudity

Every one who without lawful excuse (a) Is nude in a ___________ place, or
(b) Is nude and ____________________ while on private property, whether or not the property is his own is guilty of an offence punishable on summary conviction.
175 (1) Causing Disturbance

Every one who (a) Not being in a dwelling-house, caused a disturbance in or near a public place, (i) By fighting, screaming, shouting, swearing, singing or using ______________________ language, (ii) By being drunk, or (iii)By impeding or molesting other persons, (b) Openly exposes or exhibits an __________________________ in a public place is guilty of an offence punishable on summary conviction. (c) Loiters in a public place and in any way _________________ who are in that place, or (d) Disturbs the ______________ of the occupants of a dwelling-house by discharging firearms or by other disorderly conduct in a public place or who, not being an occupant of a dwelling-house comprised in a particular building or structure, disturbs the peace and quiet of the occupants by discharging firearms or by other disorderly conduct at which time of such conduct, the occupants of two or more dwelling-housed comprised in the building or structure have access as of right or by invitation, express or implied.
364 (1) Fraudulently Obtaining Food

Every one who fraudulently obtains ___________________________________ at any place that is in the business of providing those things is guilty of an offence punishable on summary conviction.
Common Arrestable Offences Dual Procedure

89 Carrying Concealed Weapon
Every one who __________________________ concealed, unless he is the holder of a permit under which he may lawfully so carry it, (a) Is guilty of an indictable offence and liable to imprisonment for a term not exceeding five years; or (b) Is guilty of an offence punishable on summary conviction.
90(1) Possession of Prohibited Weapon

Every one who has in his possession a ________________ weapon, (a) Is guilty of an indictable offence and liable to imprisonment for a term not exceeding ten years; or (b) Is guilty of an offence punishable on summary conviction.
264.1(1) Uttering Threats

Every one commits an offence who, in any manner knowingly ________________________________ any person to receive a threat, (a) To cause _________________________ to any person, (b) To _________________________________ real or personal property, or (c) To ______________________ an animal or bird that is the property of any person.
264.1(2) Punishment Uttering Threats

Every one commits an offence under paragraph (1) (a) is guilty of, (a) An indictable offence and liable to imprisonment for a term not exceeding five years; or (b) An offence punishable on summary conviction and liable to imprisonment for a term not exceeding eighteen months.
265(1) Assault
A person commits an assault when; (a) Without the consent of another person, he ___________________ intentionally to that other person, directly or indirectly. (b) He _______________________, by an act or a gesture, to apply force to another person, if he has, or causes that other person to believe on reasonable grounds that he has, present ability to effect his purpose; or (c) While ______________________________ a weapon or an imitation thereof, he accost or impedes another person or begs.
266 Punishment - Assault

Every one who commits an assault is guilty of, (a) An indictable offence and liable to imprisonment for a term not exceeding five years; or (b) An offence punishable on summary conviction.
267 Assault with a Weapon or Causing Bodily Harm

Every one who, in committing an assault, (a) ___________________________________ to use a weapon or an imitation thereof, or (b) ______________ bodily harm to the complainant is guilty of an indictable offence and liable to imprisonment for a term not exceeding ten years or an offence punishable on summary conviction and liable to imprisonment for a term not exceeding eighteen months.
269 Unlawfully Causing Bodily Harm

Every one who unlawfully causes bodily harm to any person is guilty of, (a) An indictable offence and liable to imprisonment for a term not exceeding ten years; or (b) An offence punishable on summary conviction and liable to imprisonment for a term not exceeding eighteen months.
322(1) Theft
Every one commits theft who fraudulently and without color of right, ________ or fraudulently and without color of right ________________ to his use or to the use of another person, anything, whether animate or inanimate, with intent; (a) To deprive, __________________________, the owner of it, or a person who has a special property or interest in it, or the thing or his property or interest in it; (b) To pledge it or deposit it as security; (c) To part with it under a condition with respect to its return that the person who parts with it may unable to perform; or (d) To deal with in such a manner that it ______________________ in the condition in which it was at the time it was taken or converted.
334 Punishment for Theft

Except where otherwise provided by law, every one who commits theft; (a) Is guilty of an indictable offence and liable to imprisonment for a term not exceeding ten years, where the property stolen is a testamentary instrument or the value of what is stolen exceeds $5000; or (b) Is guilty Of an indictable offence and is liable to imprisonment for a term not exceeding two years, or Of an offence punishable on summary conviction where the value of what is stolen does not exceed $5000.
430(1) Mischief
Every one commits mischief who willfully, (a) Destroys or ________________ property. (b) _______________ property dangerous, useless, inoperative or ineffective. (c) Obstructs, interrupts or interferes with the ___________________, enjoyment or operation of property, or (d) Obstructs, interrupts or interferes with any person in the lawful use, ______________ or operation of property.
Use of Force Applications

25(1) Protection of Persons Acting Under Authority
Every one who is ____________ or ______________________ to do anything in the administration or enforcement of the law; (a) As a ___________ person, (b) As a peace officer or public officer, (c) In _________ a peace officer or public officer, or
(d) By virtue of his office, Is, if he acts on ___________________, justified in doing what he is required or authorized to do and in using as much as force as ___________________ for that purpose. Section 25(1) confirmed with Eccles v. Bourgue (1973) which absolves anyone of blame who does something that they are required or authorized by law to do and authorizes the use of as much force as is necessary to do it.

Where a person is required or authorized by law to _____________________ or to carry out a sentence, that person or any person who assists him is, if that person __________________________ justified in executing the process or in carrying out the sentence notwithstanding that the process or sentence is ____________ or that it was issued or imposed without jurisdiction or in excess of jurisdiction.

A person is _______________ for the purposes of subsection (1) in using force that is intended or is likely to cause death or serious bodily harm unless the person believes on reasonable grounds that it __________________ for the self-preservation of the person or the preservation of any one under that persons protection from death or grievous bodily harm.
26 Excessive Force
Every one who is authorized by law to use force is _______________________ for any ___________ thereof according to the _______________________ of the act that constitutes the excess.
27 Use of Force to Prevent Commission of Offence

Every one is justified in using as much force as is reasonably necessary; (a) To _____________________________ of an offence (i) For which, if it were committed, the person who committed it might be arrested _______________________ and, (ii) That would be likely to cause ________________________ injury to the person or property of anyone, or,
(b) To prevent anything being don, that on reasonable grounds, he believes would, if it were to be done, __________________________ mentioned in paragraph (a). Section 27 of the Criminal Code was viewed via R. v. Scopelitti (1981), which stated that the use of deadly force could only be justified either in self-defense or in preventing the commission of a crime likely to cause immediate and serious injury.
30 Preventing Breach of Peace

Every one who ______________ a breach of the peace is justified in interfering to _______________________ or ____________ thereof and may __________ any person who commits or is about to join in or, for the purpose of giving him into the custody of a peace officer, if he uses __________________ than is reasonably necessary to prevent the continuance or renewal of the breach of the peace or than is reasonably _________________ to the danger to be apprehended from the continuance or renewal of the breach of the peace.
Related Provisions Breach of Peace

A breach of the peace occurs whenever _________ is actually or likely to be done to a _________, or in his/her presence to his/her ______________, or a person is in _______ of being harmed through an assault, riot, unlawful assembly or other disturbance.
34(1) Self- Defense Against Unprovoked Assault

Every one who is _______________ assaulted without having ____________ the assault is justified in _____________________ by force if the force he uses is not intended to cause death or grievous bodily harm and is no more than in necessary to enable him to ___________ himself.
34(2) Extent of Justification

Every one who is unlawfully assaulted and who _________ death or grievous bodily harm I repelling the assault is justified if; (a) He causes it under reasonable apprehension of death or grievous bodily harm from _________________ with which the assault was originally made or with which the assailant pursues his purposes; and (b) He believes, on reasonable grounds, that he ______________________ preserve himself from death or grievous bodily harm.
Case Law R. v. Brisson (1982). This court matter ruled that section 34(1) may be invoked only if there is not intention to cause death or grievous bodily harm and no more force than necessary is used. Section 34(2) affords justification where there was no intention to kill. The involved person must believe that they were going to be killed. Case Law R. v. Antley (1963). This court matter ruled that a person need not be reduced to a state of frenzy (fight or flight) in resisting an attack before self-defense is available. Neither must a person wait to be struck first before using any force against the attacker. This court ruling also stated that a person is not required to retreat when the subject in question is a trespasser. Providing force is necessary, force may be used as long as no more force than was necessary for that purpose. Case Law R. v. McIntosh (1995). This court matter ruled that section 34(2) is available even to a person who was initially the aggressor. Although section 34(1) includes the statement without having provoked the assault, section 34(2) does not. The bottom line is that this court ruling indicated that if this is what Parliament wants (in terms of providing availability to initial aggressors) then that is what they will get.
37(1) Preventing Assault

Every one who is justified in using force to defend ___________ or ___________ under his protection from assault, if he uses ____________ force than is necessary to prevent the assault or the repetition of it.
37(2) Extent of Justification

Nothing in this section shall be deemed to justify the willful infliction of any _________________________ that is ______________, having regard to the nature of the assault that the force used was intended to prevent.
. . . . . . . . . .
Effective Communications . . . . . . . Program (PSISA)
(1) (2) (3) (4) (5) (6) (7) (8) (9) (10) (11) (12) (13) (14) (15) (16) To define the term effective communications. To define and articulate the goals of effective communications. To define and articulate the first contact approach. To identify and articulate verbal communications. To identify and articulate the barriers to effective communications. To identify and articulate non-verbal communications. Malcolm Gladwell BLINK (7 Seconds in the Bronx). To identify and articulate kinesics body language. To identify and articulate kinesics potential danger cues. To define and articulate Verbal Strategies. To articulate on how to improve communications. To identify and articulate the 10 phrases to Avoid of Verbal Judo. To identify and articulate the 5 Steps to Generating Voluntary Compliance. To Identify and articulate the Awareness Spectrum. To Identify and articulate conflict prevention strategies. To Explore Personal Preparation Principles.
Definition - Effective Communication

1. Defined as a ______________________________________________ 2. Between ________________________________people. 3. Directed at ________________________________________________ of a given situation. 4. With a suitable ____________________________________________
Presumption Exercise
What do you presume about the information you have just heard?
________________________________________________________ ________________________________________________________ ________________________________________________________

Goals of Effective Communications
1. _____________________________________________ 2. _____________________________________________ 3. _____________________________________________ 4. _____________________________________________ 5. _____________________________________________ 6. _____________________________________________ 7. _____________________________________________ 8. _____________________________________________ 9. _____________________________________________ 10. _____________________________________________
First Contact Approach

This has been described: 1. As a standard approach to___________________________________ with persons. 2. That may help you in the ________________________________________ of _______________________________. 3. May ________________________________________ with the subject (your client). 4. ___________________ the goals of effective communications.
First Contact Approach The 4 Steps

1. _________________________________________________________. 2. _________________________________________________________. 3. _________________________________________________________. 4. _________________________________________________________.
Perception Exercise
To demonstrate the perception of communications, try the following exercise. Listen carefully to the story you are about to hear. Once you have done so, answer the following questions. Questions: 1. A man appeared after the owner turned off the lights. ____ True _____ False _____ Dont Know
2. The robber was a man. ____ True _____ False _____ Dont Know
3. This situation happened at night. ____ True _____ False _____ Dont Know
4. The businessman was the owner. ____ True _____ False _____ Dont Know
5. The person who opened the cash drawer was the owner. ____ True _____ False _____ Dont Know
6. While there was money in the cash drawer, the story did not say how much money. ____ True _____ False _____ Dont Know
7. The person who appeared did not demand money. ____ True _____ False _____ Dont Know
8. Someone opened a cash drawer. ____ True _____ False _____ Dont Know
9. The robber demanded money. ____ True _____ False _____ Dont Know
10. The storeowner scooped up the cash drawer contents and ran away. ____ True _____ False _____ Dont Know
11. A businessman turned off the lights when a person appeared. ____ True _____ False _____ Dont Know
12. No one demanded the contents of the cash drawer. ____ True _____ False _____ Dont Know
13. The following events occurred in the store: a cash drawer was opened; a person ran out of the store; the contents of the cash drawer were scooped up. ____ True _____ False _____ Dont Know
14. The person who appeared opened the cash drawer. ____ True _____ False _____ Dont Know
15. In the story, only three persons were involved; the owner of the store; a police officer; and the man who demanded money. ____ True _____ False _____ Dont Know
How did you do? Do not be embarrassed if you did not do too well. Many people do not on these types of quizzes. Why do you think this happens? Remember, that people sort communications according to their prior experience. Some people will hear the communication where others may fill in the gaps when information appears to be missing. Most people will make assumptions about the story.
Verbal Communications - Language

One of the greatest tools a person can deploy is the use of effective communication skills. The ability to utilize clear and concise verbal requests/commands may eliminate the escalation of anxiety which may even mitigate the application of force.
The Sender:
1. ________________________________________________________. 2. ________________________________________________________.
The Message:
1. _______________________________________________________.
The Medium:
1. _________________________________________________________.
_________________________________________________________. _________________________________________________________.
The Receiver:
1. _________________________________________________________. 2. _________________________________________________________.
Response or Feedback:
1. _________________________________________________________.
Verbal Communications Active Listening Skills

1. _________________________________________________________. 2. _________________________________________________________. 3. _________________________________________________________. 4. _________________________________________________________.
Barriers to Communications
1. _________________________________________________________. 2. _________________________________________________________. 3. _________________________________________________________. 4. _________________________________________________________. 5. _________________________________________________________. 6. _________________________________________________________. 7. _________________________________________________________. 8. _________________________________________________________. 9. _________________________________________________________. 10. _________________________________________________________. 11. _________________________________________________________.
Non-Verbal Communications Para verbal

1. ________________________________________________________. 2. ________________________________________________________. 3. ________________________________________________________. 4. ________________________________________________________. 5. ________________________________________________________. 6. ________________________________________________________.
Malcolm Gladwell BLINK 7 Seconds in the Bronx
Amadou Bailo Diallo. February 4, 1999. 4 NYUP plain-clothes officers 41 total shots fired. Officers acquitted of criminal charges at trial.
Non-Verbal Communications Kinesics

1. _________________________________________________________. 2. _________________________________________________________. 3. _________________________________________________________. 4. _________________________________________________________.
Kinesics Five Categories
Conscious Actions
Illustrator
1. ____________________________________________________________________ 2. ____________________________________________________________________ 3. ____________________________________________________________________ 4. ____________________________________________________________________
Emblems
1. _____________________________________________________________________ 2. _____________________________________________________________________ 3. _____________________________________________________________________ 4. _____________________________________________________________________ 5. _____________________________________________________________________
Regulator
1. _____________________________________________________________________ 2. _____________________________________________________________________ 3. _____________________________________________________________________
www.staysafeip.com
Sub-Conscious Actions
Adapter
1. _____________________________________________________________________ 2. _____________________________________________________________________ 3. _____________________________________________________________________ 4. _____________________________________________________________________ 5. _____________________________________________________________________ 6. _____________________________________________________________________
Affect Display
1. _____________________________________________________________________ 2. _____________________________________________________________________
Kinesic Danger Cues

Any subject when confronted with the possibility of arrest may experience a multitude of emotions and behaviours. Although not presented in any particular order, these following behaviours should constantly be looked for to mitigate potential risk of personal assault.
(1)
Blading of the Body

1. _______________________________________________________________ 2. _______________________________________________________________ 3. _______________________________________________________________ 4. _______________________________________________________________
(2)
Foot Posture
1. _______________________________________________________________ 2. _______________________________________________________________ 3. _______________________________________________________________ 4. _______________________________________________________________
(3)
Hand Posture
1. _______________________________________________________________ 2. _______________________________________________________________ 3. _______________________________________________________________ 4. _______________________________________________________________
(4)
Tense Muscles
1. _______________________________________________________________ 2. _______________________________________________________________
(5)
Skin Tone
1. _______________________________________________________________ 2. _______________________________________________________________
(6)
Breathing
1. _______________________________________________________________ _______________________________________________________________
2. _______________________________________________________________ _______________________________________________________________
(7)
Gross Extremity Movement

1. _______________________________________________________________ _______________________________________________________________ 2. _______________________________________________________________ _______________________________________________________________
(8)
Eye Contact
1. _______________________________________________________________ _______________________________________________________________ 2. _______________________________________________________________ _______________________________________________________________
Improving Communications Use Feedback

(1) (2) __________________________________________________________________ __________________________________________________________________
(3)
__________________________________________________________________
Message at Reasonable Rate

(1) __________________________________________________________________
(2)
__________________________________________________________________ __________________________________________________________________
(3)
__________________________________________________________________ __________________________________________________________________
Appropriate Timing
(1) ______________________________________________________________________________ ______________________________________________________________________________
(2)
______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________
Use Simple Language

(1) (2) ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ (3)
_____________________________________________________________________________________________
Empathy
(1) ______________________________________________________________________________ ______________________________________________________________________________ (2) (3) _____________________________________________________________________________ _____________________________________________________________________________
Use Repetition
(1) ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________
(2)
Encourage Trust
(1) ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________
(2)
Effective Listening Environment

(1) ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________
(2)
Verbal Judo - The Ten Phrases to Avoid

1. _____________________________________________________________________ 2. _____________________________________________________________________ 3. _____________________________________________________________________ 4. _____________________________________________________________________ 5. _____________________________________________________________________ 6. _____________________________________________________________________ 7. _____________________________________________________________________
8. _____________________________________________________________________ 9. _____________________________________________________________________ 10. _____________________________________________________________________
Verbal Strategies - Reflection

1. 2. 3. _________________________________________ _________________________________________ _________________________________________ ___________________________________________
Verbal Strategies Brief Comments

1. 2. ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________
5 Steps to Generating Voluntary Compliance

1. 2. 3. 4. 5. _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________
Awareness Spectrum
The Awareness Spectrum is a five-level colour coded which represents awareness. Your awareness level may change moment by moment and is impacted by factors that may include: Anxiety
Fatigue Past experiences
Level #1 White
(1) (2) (3) __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________
Level #2 Yellow
(1) (2) __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ (3) __________________________________________________________________ __________________________________________________________________
Level #3 Orange
(1) (2) (3) __________________________________________________________________ __________________________________________________________________ __________________________________________________________________
Level #4 Red
(1) (2) __________________________________________________________________ __________________________________________________________________
(3)
_____________________________________________________
__________________________________________________________________
Level #5 Black
(1) (2) (3) __________________________________________________________________ __________________________________________________________________ __________________________________________________________________
Conflict Prevention Strategies (1) __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________
(2)
(3)
(4)
(5)
__________________________________________________________________ __________________________________________________________________
Personal Preparation (1) __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________
(2)
(3)
Sensitivity Training . . . . . . . (PSISA)
(1) (2) (3) (4) (5) Participant to identify and articulate Culture. Participants to identify and articulate Sensitivity to Culture. Participants to identify and articulate Perception of Authority Figures. Participants to identify and articulate Diversity. Participants to identify and articulate The Price of Bias.
Definition of Culture
It is the total sum of the ___________________ built up by a group of human beings and transferred from one generation to another. The sum of attitudes, customs and beliefs that _________________ one group of people from another. Culture is _______________ through language, material objects, rituals, institutions and art, from one generation to the next.
Culture Sensitivity
Security can develop a better understanding of various ethnic groups by exploring: Shared value systems. Displayed traditions. Displayed habits. Types of foods. Ways of thinking. Attitudes or perceptions. Celebrated holidays. History. Displayed customs. Language spoken.
Perception of Authority Figures

Security needs to appreciate some ethnic groups may possess a pre-determined perception of authority figures or persons wearing uniforms. The perceptions may be negative or positive in nature. Professional behavior can either confirm or eliminate a persons perception. Negative View Points Abusive language or actions. Prejudicial viewpoints. Racist viewpoints or actions. Arrogant behavior. Insensitive or intolerant. Hostile behavior.
Positive View Points Helpful personality. Friendly and smart. Providing community service. Honestly preventing crime. Available when needed.
Reasons for Perceptions

Past practice of security in their countries of origin. The media. Environmental factors. Positive/negative personal experiences. Various other barriers (filters).
Diversity & Sensitivity Training

Diversity & sensitivity training leads to better ______________ between security and the community they serve. Most security officers will serve a wide variety of ethnic and culturally diverse communities. Training helps _______________ resulting from misunderstanding. Training creates a _____________ awareness.
The Price of Bias

Bias can create a significant price. It can cause: Undesirable litigation. Lost employees. Lost customers. Wasted Time. Missed opportunities. Sense of injustice.
We need to go after those biases that cause pain or ______________ with our ability to function fairly and successfully.
Resistance Management Guide . . . . . . . (PSISA)

(Use of Force)
Resistance Management Guide

(National Use of Force Model)
Continuously assess the situation and select the most reasonable option based on your perception at that point in time.
Purpose
The Resistance Management Guide has been designed to meet the specific needs of private security professionals and to ensure consistency with the recognized standard contained in the law enforcement National Use of Force Model. Both are graphical representations of the various elements involved in the process by which a private security or security practitioner assesses a situation and acts in a reasonable manner to ensure security practitioner and public safety. The Model assists in understanding why and in what manner a security practitioner may respond with force. As an aid to training, the Guide promotes continuous critical assessment and evaluation of each situation and assists in understanding and making use of a variety of options to respond to potentially violent situations.
Neither the Resistance Management Guide nor the National Use of Force Model is intended to serve as a justification for a security practitioners use of force nor does it provide specific response options appropriate to a situation. These tools do provide a valuable framework for understanding and articulating the events associated with an incident involving use of force.
Principles:
Six basic principles underlie the Resistance Management Guide that is based on the National Use of Force Model. 1) The primary responsibility of a private security is to preserve and protect life. 2) The primary objective of any use of force is to ensure public safety. 3) Private security practitioner safety is essential to public safety. 4) The National Use of Force Model does not replace or augment the law; the law speaks for itself. 5) The National Use of Force Model was constructed in consideration of (federal) statute law and current case law. 6) The National Use of Force Model does not dictate policy to any agency.
The Guide Description:

The Resistance Management Guide is based on the National Use of Force Model that was developed to assist in the training of security practitioners as a reference when making decisions and explaining their actions with respect to a use of force. Neither the guide nor the model serve to justify a security practitioners actions. The innermost circle of the model, labeled situation, contains the component that should be visualized as dynamic as a security practitioners assessment of a situation that is never-ending.
Assess-Plan-Act
The process of continuous assessment also helps to explain how a behavior (and response option) can change from co-operative to assaultive (or from communication to lethal force) in a split second without passing through any other behavior or force options. The area adjacent to the situation contains the various subject behavior categories including cooperative, resistant, assaultive, and serious bodily harm or death. Perception and tactical considerations are interrelated and are therefore contained in the same area or ring of the model. Factors that the security professional brings to the situation that are unique to that individual and interact with both situational and behavioural factors to determine how the security
practitioner may perceive or assess the situation. Further, the security practitioners perception of the situation may affect his/her assessment and, in turn his/her tactical considerations. The outer area of the model represents the users use of force options. These options range from security practitioner presence to communication skills, physical control techniques, intermediate weapons and lethal force. Though security practitioner presence and communication skills are not physical use of force options, they have been included to illustrate the full range of factors that have an impact on the behavior of the suspect.
The Assessment Process

The process of assessing a situation is threefold involving:
(1) (2) (3)
______________________________ ______________________________ ______________________________
Careful consideration of all possible factors within each of the above categories assist the security practitioner in understanding and responding to situations and in explaining to others how a particular situation was perceived, assessed and/or responded to.
Situation - Explanation
When responding to an incident, one must assess various aspects of the immediate situation. There are at least six different conditions that can characterize a situation. Each of these may become part of the assessment process. It should be noted that some of these factors might fall under more than one category.
Environment
There will be times when environmental conditions may affect the ones assessment of the situation.
(1) (2) (3) (4)
______________________________ ______________________________ ______________________________ ______________________________
Number of Subjects
The number of people versus the number of subjects will affect the assessment of the situation.
(1) (2) (3) (4)
______________________________ ______________________________ ______________________________ ______________________________
Perceived Subjects Abilities

The Security practitioners perception of a subjects various characteristics will affect his or her assessment of the situation.
(1) (2) (3) (4) (5)
______________________________ ______________________________ ______________________________ ______________________________ ______________________________
Knowledge of Subject
Prior knowledge of the Subject may affect the assessment of the situation. The user may be aware of the subjects criminal history, reputation or have had a prior personal contact with him/her.
(1) (2) (3)
______________________________ ______________________________ ______________________________
Time & Distance

The concept of time and distance refers to those conditions that determine whether a user must respond immediately or whether a delayed response may be employed. For example, in situations
where there is a pressing threat to public safety, an immediate response may be unavoidable. In other situations, conditions may allow the user to delay his or her response.
(1) ______________________________ (2) ______________________________ (3) ______________________________ (4) ______________________________
Potential Attack Signs

A subject may give clues to his or her intentions. The following list includes physical behaviors displayed by a subject that have been known to precede an attack on a security practitioner.
(1) ______________________________ (2) ______________________________ (3) ______________________________ (4) ______________________________ (5) ______________________________ (6) ______________________________ (7) ______________________________ (8) ______________________________ (9) ______________________________
Subject Behaviours
Central to the Assess-Plan-Act process is the behavior of the subject. The model records five different categories of subject behavior in the circle adjacent to the situation. The gradual blending of colours in this circle reflects the fact that the boundaries between categories are difficult to distinguish. It is often difficult to differentiate between categories of behavior. Into which category the subjects behaviour is directed is in part dependent upon the security practitioners perception. The following describes each of the five categories of subject behavior.
Co-operative Behaviour ______________________________ ______________________________ ______________________________ ______________________________ Passive Resistant ______________________________ ______________________________ ______________________________ ______________________________ ______________________________ Active Resistant ______________________________ ______________________________ ______________________________ ______________________________ ______________________________ Assaultive ______________________________ ______________________________ ______________________________
___________________________ Serious Bodily Harm or Death ______________________________
______________________________ ______________________________ ______________________________ ______________________________ Perception

(1) ______________________________ ______________________________ (2) ______________________________ ______________________________ (3) ______________________________ ______________________________ (4) ______________________________ ______________________________ (5) ______________________________ ______________________________ (6) ______________________________ ______________________________ (7) ______________________________ ______________________________ (8) ______________________________ ______________________________ (9) ______________________________ ______________________________
(10) ______________________________ ______________________________

How a security practitioner perceives or sees a situation is in part a function of the personal characteristics he or she brings to the situation. These personal characteristics affect the security practitioners beliefs concerning his or her ability to deal with the situation. For various reasons, one security practitioner may be confident in his or her ability to deal with the situation and the resulting assessment will reflect this fact. In contrast to this, another security practitioner, for equally
legitimate reasons, may feel the situation to be more threatening and demanding of a different response. The above list includes factors unique to the individual security practitioner, which interact with situational and behavioural factors to affect how the security practitioner perceives and ultimately assesses and responds to a situation.
Tactical Considerations (1) ______________________________ ______________________________ (2) ______________________________ ______________________________ (3) ______________________________ ______________________________ (4) ______________________________ ______________________________ (5) ______________________________ ______________________________ (6) ______________________________ ______________________________
(7)
______________________________ ______________________________
(8)
______________________________ ______________________________
(9)
______________________________ ______________________________
(10) ______________________________ ______________________________ (11) ______________________________ ______________________________
The primary duty of the security practitioner is to protect life and property. However, when a situation escalates dangerously, or when the consequences of continued intervention seriously increase danger to anyone, the option to disengage may be considered appropriate. It is also recognized that due to insufficient time and distance or the nature of the situation, the option to disengage may be precluded. If the security practitioner determines the option to disengage to be tactically appropriate, the security practitioner may consider disengagement with the goal being containment (if appropriate) and consideration of other options, such as, seeking alternative cover, waiting for backup, specialty units, etc.
Use of Force Response Options (1) Presence ______________________________ ______________________________ ______________________________ ______________________________
(2)
Communications ______________________________ ______________________________ ______________________________ ______________________________
(3)
Physical Control Options ______________________________ ______________________________ ______________________________ ______________________________ ______________________________ ______________________________ ______________________________ ______________________________
(4)
Intermediate Weapons ______________________________ ______________________________ ______________________________ ______________________________
(5)
Lethal Force ______________________________ ______________________________ ______________________________ ______________________________
Summary
The Resistance Management Guide based on the National Use of Force Model (2004) represents the process by which a security practitioner assesses, plans and responds to situations that threaten public and security practitioner safety. The assessment process begins in the centre of the model with the situation confronting the security practitioner. From there, the assessment process moves outward and addresses the subjects behaviour and the security practitioners perceptions and tactical considerations. Based on the security practitioners assessment of the conditions represented by these inner circles, the security practitioner selects from the use of force options contained within the models outer circle. After the security practitioner chooses a response option, he/she must continue to Assess Plan and Act to determine if his or her actions are appropriate and/or effective or if a new strategy should be selected. The whole process should be seen as dynamic and constantly evolving until the situation is brought under control. Authority to use force separates the security professional from other members of society and the reasonable use of force is central to every security practitioners duties. The Resistance Management Guide (National Use of Force Model) provides a framework that guides the security practitioner in that duty.

Stay Safe Instructional Programs Security Guard Curriculum

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Stay Safe Instructional Programs Security Guard Curriculum

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Stay Safe Instructional Programs.

The Private Security

Services Act (PSISA)

Stay Safe Instructional Programs. (01/09)

3 www.staysafeip.com Stay Safe Instructional Programs. (03/10)

Introduction to the Security Industry

(Revised March 2010)

(5) (6) (7) (8)

Private Investigators & Security Guards Act (1966)

Stay Safe Instructional Programs. (03/10)

Patrick Shand Inquest Coroners Jury Recommendations

22 Recommendations were provided by the jury.

Jury Recommendation #1 Amendment to the P.I.S.G.

Jury Recommendation #2 Need for Urgent Change.

Jury Recommendation #3 Mandatory Training.

Jury Recommendation #4 Training Program Curriculum.

Stay Safe Instructional Programs. (03/10)

To receive relevant training to allow the carry / use of ________________ or ________________.

Jury Recommendation #5 License Classification System.

Jury Recommendation #6 Training Programs and Persons with Disabilities.

Jury Recommendation #7 Re-Certification.

Jury Recommendation #8 License Identification and Renewal.

Jury Recommendation #9 Identification.

Stay Safe Instructional Programs. (03/10)

Jury Recommendation #10 Method of Training Delivery.

Jury Recommendation #11 Certified Trainers.

Jury Recommendation #12 Record Keeping and Evaluation.

Jury Recommendation #13 Enforcement System.

Jury Recommendation #14 Advisory Board.

Stay Safe Instructional Programs. (03/10)

Jury Recommendation #15 Oversight Body.

Jury Recommendation #16 Portability of Licenses.

Jury Recommendation #17 Funding Model.

Jury Recommendation #18 Reporting Use of Force.

Jury Recommendation #19 Excited Delirium Memorandum.

Stay Safe Instructional Programs. (03/10)

Jury Recommendation #20 Training of Persons Authorized by an Employer.

Jury Recommendation #21 Policy Communications to Employees.

Jury Recommendation #22 Compliance.

Including ____________________________ of licenses to the practitioner and or company.

Bill 159 The Act to Revise the P.I.S.G.A.

Stay Safe Instructional Programs. (03/10)

Stay Safe Instructional Programs. (03/10)

Training & Testing

Stay Safe Instructional Programs. (03/10)

Stay Safe Instructional Programs. (03/10)

License Appeals Process

Public Complaints Process

Ontario Regulation 363/07 Code of Conduct

Stay Safe Instructional Programs. (03/10)

Ontario Regulation 360/07 Clean Criminal Record

Ontario Regulation 361/07 Information to be Provided to the Registrar

Ontario Regulation 362/07 Uniforms

Stay Safe Instructional Programs. (03/10)

Ontario Regulation 364/07 Vehicles

Ontario Regulation 365/07 Use of Animals

Stay Safe Instructional Programs. (03/10)

Ontario Regulation 366/07 Equipment

Ontario Regulation 367/07 Term of Licenses

Ontario Regulation 368/07 Registration Requirements for Business Entities

Stay Safe Instructional Programs. (03/10)

Ontario Regulation 435/07 Exemptions from the Act

To receive relevant training to allow the carry / use of or .

Your 5 sensory interpretations. _______. _. _. _. _________.