E PE 2012-PA/Belgrade/Document 1/Rev 3

PROGRAMME PostEurop Plenary Assembly 2012 " Belgrade, Serbia, 25-26 April 2012
Tuesday, 24 April 2012
16.00 - 19.00 Management Board meeting - Plenary rehearsal Venue: Hyatt Regency Hotel (Kopaonik room) - Dress code: Smart casual 20:00 - 22:00 Welcome cocktail hosted by PTT Communications "Srbija" Venue: Hyatt Regency Hotel (Focaccia lounge) - Dress code: Business casual

Wednesday, 25 April 2012 - Internal Affairs & UPU Congress preparations

9.00 -12.30 Plenary Assembly - Day 1 -Strategy, Statutes & Contribution system Reform proposals Venue: Hyatt Regency Hotel (Crystal Ballroom) 12.30 -14.00 Group Picture + Lunch (part of Crystal Ballroom) + CEO Lunch (Focaccia Lounge) + visit to information points 14.00 -17.50 Plenary Assembly - continued 14.00 -16.15 -UPU Congress preparations 16.35 -17.50 -Mandatory issues Venue: Hyatt Regency Hotel (Crystal Ballroom) 19.00 -20.00 Visit to the Philatelic Exhibition Srbijafila - Pavillon Cvijeta Zuzoric 20.15 -23.30 Plenary Dinner hosted by PTT Communications "Srbija" Venue: Kalemegdan Terrace Restaurant - Dress code: Business attire

Thursday, 26 April 2012 - Business Forum: "Merging with the Digital World"
9.00 -13.00 Plenary Assembly - Business Forum Merging with the Digital World Venue: Hyatt Regency Hotel (Crystal Ballroom) 13.00 -14.30 Lunch (Focaccia lounge + Crystal Ballroom) + Visit to Information Points 14.00-18.00 Side meetings in parallel: -Terminal Dues Forum WG meeting Venue: Hyatt Regency Hotel (Beograd room) - exact timing to be confirmed -Wider Europe WG meeting Venue: Hyatt Regency Hotel (Budva room) - exact timing to be confirmed 15.00-18.00 Belgrade sightseeing 20.15-23.30 Farewell dinner hosted by PTT Communications "Srbija" Venue: Kastel Ecka - Dress code: Smart casual

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E PE 2012-PA/Belgrade/Document 1/Rev 3
AGENDA PostEurop Plenary Assembly 2012 - Day 1 Internal Affairs & UPU Congress preparations
Venue: Hyatt Regency Hotel, Belgrade, Serbia Time: 09:00 - 17:50 - Date: 25 April 2012 (Wednesday) 8.30-9.00 9.00-9.10 9.10-9.20 1 2 3 Registration and welcome coffee Introductory presentation and welcome address By Mr Jean-Paul FORCEVILLE, Chairman of PostEurop Welcome address by Mr Goran CIRIC, CEO of PTT Communications and Mr Mirko CVETKOVIC, Prime Minister of Serbia Introduction to the topics and objectives of the Plenary Assembly - Plenary draft agenda By Mr. Botond SZEBENY, Secretary General of PostEurop PostEurop Strategy, Statutes and Contribution system reform proposals - Strategy reform proposal - Statutes and Internal Regulations reform proposal - Contribution system reform proposal By Mr Jean-Paul FORCEVILLE, Chairman; Mr Troels THOMSEN, Chair of the Statutes TG and PE Board Member and Ms Francesca CORATELLA, Chair of the Contributions TG Followed by: - General Q&A session with Members; - Summary of Members Q&A session and decisions Coffee break and visit to Information Points from 10.00 to 10.30 12.30-14.00 6 Group Picture + Lunch + CEO Lunch + Visit to Information Points UPU Congress preparations 14.00-14.05: Short introduction by Mrs Wieslawa Maarska (Poczta Polska) and by Mr Aim Theubet (Swiss Post) 14:05-14:20: Speech of Mr Edouard Dayan, UPU IB

9.20-9.30

Doc 1/Rev 3

9.30-12.30

Doc 2 Doc 3a and 3b Doc 4, 4/Annex 1 and Annex 2

14.00-16.15

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Director General 14.20-14.30: Presentation of Mr Ulrich Damman, Chairman of CERP 14.30-14.50: Overview and results of the last POC/CA session in terms of approved proposals by Mr David P. Pilkington (Royal Mail) C 1 and C2 by Mr Nicolaas van der Meer (PostNL) 14.50-15.00: Terminal Dues - current situation, last developments and approved proposal by Mr Marc Paingt, BPI (Belgium) 15.00-15.10: Security - current situation, last developments and approved proposal by Mr Yves van Onsem, (bpost, Belgium) 15.10-15.20: UPU Reform - current situation, last developments and approved proposal by Mr Troels Thomsen (Post Denmark) 15.20-15.35: UPU strategy - results of the questionnaire on prioritization by Mrs Wieslawa Maarska (Poczta Polska) and overview of the last version of the DPS by Ms Beatriz Galvn (Correos, Spain) 15.35-16.00: Q&A moderated by Aim Theubet (Swiss Post) 16.00-16.05: Congress preparatory works. Working calendar till Congress; Structure of Congress (committees); Code of Conduct, by Mrs Wieslawa Maarska (Poczta Polska) and by Mr Aim Theubet (Swiss Post) 16.05-16.15: Conclusions by Mrs Wieslawa Maarska (Poczta Polska)

16.15-16.35 16.35-17.10

11 Coffee break and visit to Information Points 12 Progress Report Istanbul Plenary to March 2012 By Board Members from 2011 Doc 5

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E PE 2012-PA/Belgrade/Document 1/Rev 3
17.10-17.20 13 2011 provisional Financial Results before audit review - 2011 Provisional Financial Results before audit review - 2011 Provisional Financial results in table format 14 Membership application of Georgian Post By Botond Szebeny, Secretary General 15 Discussion about the future format of Plenary Assemblies By Botond Szebeny, Secretary General 16 Plenary Assembly 2012, 2013 and 2014 By Botond Szebeny, Secretary General Doc 8 Doc 6 Doc 6/Annex 1 Doc 6/Annex 2 Doc 7 & Doc 7/Annex 1

17.20-17.25

17.25-17.35

17.35-17.45

17.45-17.50

17 Conclusions of day 1 and Close By Mr Jean-Paul FORCEVILLE, Chairman of PostEurop

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E PE 2012-PA /Belgrade/ Document 1/Rev 2

PostEurop Plenary Assembly 2012 - Day 2 Business Forum - "Merging with the Digital World"
Venue: Hyatt Regency Hotel , Belgrade, Serbia Time: 09:00 - 13:00 - Date: 26 April 2012 (Thursday)

9.00-9.10 9.10-9.30 9.30-10.30 9.30-9.50 9.50-10.10 10.10-10.30 10.30-10.45 10.45-10.55 10.55-11.35 10.55-11.15 11.15-11.35

1 2 3

Opening of the second day By PostEurop Chairman, Mr Jean-Paul FORCEVILLE Electronic Services in Serbian Post Digital Reality By Mr Goran Ciric, CEO of PTT Communication "Srbija" E-commerce in Europe, from Regulation to Trends The EU single market Act: impact and opportunities for postal operators by Joost Vantomme, EAC Chair .post The digital post platform, extending the single postal territory by Paul Donohoe, UPU The OPEC Project - Interactive session by Sbastien Houz and Jean-Philippe Ducasse Q&A session

4 5

Coffee break Unleashing the e-commerce potential of SMEs Virtual stores versus Physical stores: two sides of the same coin by Joao Melo, AES Forum Chair How Are Postal Operators Entering the Digital Marketplace - A Case Study by Mrdjan Uzelac, E-pages

11.35-11.55

E-solutions, How Electronics can Improve your Business Life by Thierry Benoit, ClearView Solutions by Peter Somers, CEO of bpost parcels & international OAC Getting Operations Ready for E-Commerce By Mr Jrgen Lohmeyer, Vice President International Postal Relations, Deutsche Post, PostEurop Board member and Chairman of the Operational Affairs Committee Q&A session

11:55-12:15 12.15-12.35

7 8

12.35-12.50 12.50-13.00 9

Any other business and close By PostEurop Chairman, Mr Jean-Paul FORCEVILLE

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9:10

9:30 Electronic Services in Serbian Post

Digital Reality

is the Acting CEO of the Public Enterprise of PTT Communications "Srbija". Since the 1st of November 2007 Goran held the position of CEO at the Public Enterprise of PTT Communications over a four-year mandate. Upon the end of his term, he was appointed Acting CEO. Prior to joining PTT Communications "Srbija", Goran was a member of the Executive Board of the and was appointed to the position of Mayor in 2000; spending two mandates as Chairman of the Chairmanships of Permanent Conference of Cities and Municipalities. Here he initiated the Project Euroregion EuroBalkans. A graduate in Electronic Engineering Goran 's earlier career was spent at internationally known companies EI Honeywell and Oracle. At Oracle, he headed a team in the company dealing with designing and planning of integrated information system based on Oracle technology. is married and a father of two children. Mr. Goran Ciric,

E-Commerce in Europe, from Trends to Regulation 9:30 9:50 The EU Single Market Act: Impact and Opportunities for Postal Operators

Joost is a lawyer with additional specialisation in regulatory law and economics. He currently holds the position of regulatory affairs director at bpost and follows regulatory and policy evolutions in postal areas and others that are influencing the communications industry. He is also chairman of the European Affairs Committee (EAC) at PostEurop dealing with regulatory, legal and political aspects affecting the European postal operators. Before his current regulatory function, he served bpost as deputy general counsel and senior counsel in competition law. From 1993 to 2001, Joost has been a legal director of Belgacom, the Belgian incumbent telecommunications company. He has been in charge of legal and regulatory review of various pricing and product related matters in the retail and wholesale units, as well as the setting-up of subsidiaries in the field of internet and mobile communications. instrumental for his current function. Joost is also active in the academic field where he is a frequent guest speaker at university audiences as well as at policy conferences, complemented by the writing of articles on regulation. Finally, Joost serves as Board member of FEDMA, the Federation of European Direct and interactive Marketing Joost Vantomme, Chair of the European Affairs Committee, PostEurop

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9:50

10:10 .post

The digital post platform, extending the single postal territory

Paul Donohoe is in charge of the Electronic Postal Services Programme at the International Bureau of the Universal Postal Union (UPU) in Berne, Switzerland which covers sector strategy, market development, policy and regulations for international digital postal services. A key aspect of the programme is to find innovative use of technology to enable a modern, effective and efficient postal network in areas including ecommerce, e-communications, e-identity, e-trade and e-government. Paul has an extensive background in product and technology development, marketing and corporate development across a number of sectors on both a domestic and international basis within Europe and Asia. Prior to joining the UPU, Paul was Product Development Manager for International Data Post in Denmark; Strategic advisor on e-services strategy for Australia Post; and IT Manager of Hybrid Mail within Australia Post. Before joining the Postal sector, Paul worked in the Transport industry in Hongkong, and for many years in the financial services industry in Australia, being responsible for establishing the industries 1st ecommerce network. Paul Donohoe, 10:10

UPU

10:30 The OPEC Project

Sbastien Houz has more than 15 years of experience working in marketing and in the world of paper and graphics, acquired in both paper manufacturing and printing industry both in Belgium and France. His experience is much like the European Mail Industry Platform (EMIP), which also spans from the world of paper producers, followed by the graphics industry and now the postal industry. Prior to joining PostEurop, Sbastien was a senior product manager for added value services as part of the bpost marketing team. His time at bpost brought him to conclude that the postal world is exciting and sometimes very far from the perception the market may have about it. Sbastien is married to Maud and a father of 4 children.

Jean-Philippe (JP) Ducasse is a postal consultant with a broad European and global experience in marketing, strategy, regulatory and international affairs. His postal career started in France at La Poste as the head of market research, then the head of global mail strategy. After three years as the first Manager of the Quality of Service Fund. In 2004 he relocated to the United States, and was most recently a Director, Global Postal Strategy with Pitney Bowes. JP is a member of the U.S. Federal Advisory Committee on International Postal and Delivery Services. He also chairs the UPU Revenue Protection working group he created in 2008. His firm JP Ducasse Consulting focuses on global e-commerce, ad hoc market research, and development cooperation projects. JP is married, and has a Belgian-born French American daughter. Sbastien Houz, Market Manager, PostEurop & Jean-Philippe Ducasse, Consultant

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Unleashing the E-Commerce Potential of SMEs 10:55 11:15 Virtual stores versus Physical stores: two sides of the same coin

Joo Manuel Melo holds a degree in Electrotechnical Engineering (Telecommunications & Electronics) from IST Lisbon (1984) and is a PostGraduate from UCP Catholic Portuguese University (PAGE and PAEGI) and AESE Escola de Direco e Negcios (PDE). After graduation, he joined UNL lectured and performed investigation work on Accoustics. In 1985 and till 1990 he joined CTT Correios e Telecomunicaes de Portugal, where he became Communications Network Manager of the DGC Direco Geral de Correios. From 1990 till 1995 he joined Marconi S.A. (nowadays part of Portugal Telecom, S.A.) where he was Project Manager (EDI, Homebanking, etc). During the timespan he worked for Marconi he also wrote a book on EDI, to boost its adoption by Portuguese Corporations. 1990. In 1995 he was invited to return to CTT (nowadays the Public Postal Portuguese Operator and separated from Portugal Telecom, S.A.) where he has been leading the inception of several Projects as Head of Development (of ICT based Projects) within Strategy & Development Directorate, namely: Hybrid Mail, Internet Kiosks, MDDE (Electronic Postal Certification Mark), E*Commerce, GIS solutions, just to name the most recent ones. Since 2006, he is Chair of the PostEurop Advanced Electronics Solution Forum. Joo Manuel Melo, Chair of the Advanced Electronic Solutions Forum at PostEurop

11:15 Study

11:35 How Are Postal Operators Entering the Digital Marketplace

A Case

As VP Business Development, Mrdjan manages the ePages growth beyond traditional markets, including new geographies, channels, and partnerships. Before ePages, Mrdjan held B2B Business Development positions at software companies in Canada. He has a Computer Science degree from the University of Toronto, and an MBA from ESADE Business School in Barcelona. ePages supplies one of the worlds leading e-commerce cloud service platforms. International web hosting, postal, logistics, yellow-pages, and telecommunication companies resell ePages out-of-the-box online shops and business websites, enabling their customers to quickly and cost-effectively create a professional online presence. Mrdjan Uzelac, ePages VP of Business Development

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11:35

11:55

E-Solutions, How Electronics can Improve Your Business Life Thierry Benoit studied Applied Economics in Brussels. After his studies, Thierry acquired interesting professional experience in several sectors: from relief organization such as Doctors Without Borders to postal companies such as bpost, from finance to business development.

Before creating his own company in 2010, Thierry held various positions within document management for bpost and Euro Archives. The experience gained in his previous positions within this field has enabled him to develop extremely pragmatic value-added solutions. Moreover, Thierry has had other management experiences in various industries and countries and has demonstrated his ability to work in complex environments. He also joined the BNI organization in 2011 and launched the first BNI Chapter in the Brussels region. A way for him to support and share business with ambitious but pragmatic entrepreneurs. Thierry Benoit, ClearView Solutions, Belgium

11:55

12.15

stics

Peter Somers is a member of the Executive Committee of bpost and Chief Executive Officer of bpost Parcels & International. Peter joined bpost in December 2000 as Managing Director of DeltaMedia SA/NV, and as Director Press Distribution. Having successfully redesigned and implemented a new and efficient distribution system for newspapers, magazines and non-addressed mail, he was appointed Managing Director of bpost international in June 2002. He became member of the Executive Committee in 2007 and recently added the domestic parcel business to his board responsibilities. As CEO, Peter is responsible for the international mail & parcel business of bpost, he is now actively working on sustainable growth and international expansion. The declining mail volumes and increasing parcel volumes are a serious challenge that he believes calls for new strategic thinking, tactical action and operational conduct. Peter Somers is a seasoned international logistics director with more than 20 years experience from executive positions in leading transport and distribution companies in Belgium, The Netherlands and United Kingdom. In the postal and logistics market, he has indepth expertise in designing and implementing distribution systems, new market entry and innovation. Peter Somers, CEO of bpost parcels & international

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12:15

12.35 Getting Operations Ready for E-Commerce

Juergen Lohmeyer joined Deutsche Post immediately after the first German postal reform back in 1990, as head of corporate strategic planning. After several management positions in various divisions of Deutsche Post DHL in Germany and abroad Juergen is currently Vice President International Postal Relations and Mail Import based at the Group's headquarters in Bonn. He is a member of the PostEurop Management Board since 2010 and the Chairman of PostEurop's Operational Affairs Committee (OAC). Juergen and his wife Ursula have three grown up children. Jurgen Lohmeyer, Vice President International Postal Relations, Deutsche Post, PostEurop Board member and Chairman of the Operational Affairs Committee

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