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Ecotourism-according to the international ecotourism society, ecotourism is responsible travel to natural areas that conserve the environment and improves the well-being of local people Green-tourism-is an activity providing environmentally friendly tourist services Sustainable tourism-any form of tourism that does not reduce the availability of resources and does not inhibit future travelers from enjoying the same experience. Adventure travel-vacation or trip to a natural environment or remote location with the specific purpose of active physical participation and exploration of a new experience Travel-is general activity for moving from place to place Journey-time spend and the distance covered in going from one particularly place to another Voyage-time spend and distance covered in going from one particularly place to another by sea Trip-short journey or one on which you spend only a short time in another place then come back Travel agency-a business that arranges travel,by buying tickets, finding hotel rooms Travel agents-a business that arranges Travel agent-a person who owns or works in a travel agency Traveler-a person on a journey Travelogue-an endless moving band se t into a floor for moving people, saving them effort of walking especially in airports and shopping centres. Traveling salesmanTour guide- is someone who takes people e on sightseeing excursion of limited duration. On-side-guides-conducts tours of one or several hours at a specific building Docents-they often work free of charge, and they are volunteer museum guides. City-guide-points out and comments on the highlights of a city, usually from a coach ,minibus or car Driver-a city guide who does double duty by driving the vehicle while narrating Tour manager-are people who organize and monitor a groups movements over a long period of time Hotel-is a temporary home for people who are travelling Resort-is a place to which people travel for recreation Hotela combination of the word motor and hotel Hotel business-all services designed to accommodate the traveler Commercial hotel- a hotel providing services essentially for transitiens, many of them travelling on business Resident hotel-a place where people can ren t a accommodation on a seasonal basis or even permanently Luxury hotel-a hotel offering the guests grates comfort and convenience Motor hotel-an establishment that provides not only accommodation for travelers but also parking place for their cars GM-lead the personnel and sit at the top of the hotel and motel organization Controller-is responsible for hotel general accounting ,accounts receivable and payable Human resource manager-is responsible for recruiting personnel, and assisting in their selection, placement and training Public relation-primary job is to create a favorable image for their properties Family room-a room with four or more beds,very suitable for a family with children Twin room-a room with two single beds for two people Suite-a set of two or more rooms including a bathroom and a waiting room Adjoining room-a room where guests may read,watch TV Double room-a room with one large bed for two persons Triple room-a room with a double bed and a single bed, or with three single beds, suitable for three people Junior suite-a large room with a partition to separate the bedroom from the sitting room

Penthouse-luxurious suite at the top of a building Lounge/sitting room-two or more rooms with a door to allow access from one room to another Single room-a room with one bed occupied by one person Ap/full board-rate includes three full meals and room MAP-rate includes breakfast,dinner,and room EP-no meals included in the room rate Bermuda plan-rate includes room with American style breakfast Comp-complimentary,no charges for the room Full comp-no charges for anything taken in the hotel.including room,meals,telephone and valet Farm out/walk-sending guests with reservations that cannot be honoured to other hotels with vacancies Day rate-one-half regular rate of room if the guests vacates by 5 PM Rack rate-current rate charged for each accommodation as established by hotel management Occupancy rate-the total number of rooms divided by the number of rooms sold or rented Run of the house rate-an agreed-upon rate,generally between minimum and maximum,for groups Flate rate-specified room rate for groups, agreed upon by hotel and group in advance Commercial rate-rate agreed upon by company and hotel for all individual room reservation Continental plan-the rates include the room and breakfast Reservation department-staff dealing with room reservation Front office-the hub or the heart of the hotel Guest clientele-a group or a body of clients Requires-a strong requirement Room tariff-room rate Property manager system-a set of computer programmers allowing department to interact Upselling- the art of persuading a guest to make reservation for a more expensive room Occupancy rate-total room revenue for a given period divided by the total number of occupied rooms Average daily room rate per guests-total room revenue divided by the number of guests accommodated over a given period Overbooking-making more reservations than rooms available Percentage of occypancy- the percentage of room availability Booklet-small,thin book with paper covers giving information about something Brochure-small,thin book like a magazine, often with pictures of various size,which give information,often about travel,or a company,hotel,casino Flyer-single sheet of paper giving information about some event,special offer,often given ou t in the street or spread from the air Leaflet-sheets of folder paper giving information about something usually given free to the public Manual-book of detailed instructions how to use something Pamphlet-small thin book with paper covers dealing with a specific subject,of public interest,often political Prospectus-small thin book like a magazine which gives information about a school.college university or a company