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TO KNOW ABOUT
YOUR NEW
T-BOX
2
Everything you need is here. Your T-Box is how
you watch movies and TV at home, with ease.
Step inside a digital library of on demand
movies, watch and record your favourite TV
programs with the personal video recorder,
sit back and relax. The T-Box even brings you a
full range of internet TV channels and
on-demand content. It's time to entertain
the whole family and it's TV the way you want it.
This user guide will make sure you get the
most out of your T-Box, so you can start
enjoying all of the benets waiting for you
and your family.
HELLO, IT'S TIME
TO MEET YOUR T-BOX
01
WHATS
INSIDE
03 KEEP SAFE
03 Before you set up your T-Box
broadband connection
07 Enjoy the show
08 OUT OF THE BOX AND INTO THE NEW
08 Whats in the box?
08 Getting to know your T-Box
09 Making the right connections
09 Connecting T-Box to your TV
11 Setting your TV format
11 Connecting T-Box to a home
theatre system
11 Remote control at the ready
11 Putting the power in your hands
12 Entering text
13 LETS GET SET
13 Conrm your t-box remote is paired
to your T-Box
14 Set a Parental Control PIN
14 Connect to the Internet
15 Making your connection
19 Tune in digital free-to-air TV
20 Register your T-Box, join BigPond
Movies and subscribe to Foxtel on T-Box
22 LET YOUR T-BOX WORK FOR YOU
22 The Home menu
22 Watching what you like
24 Time Shift features
25 The Program Guide
26 Multi-Recording
27 Checking a TV channel's homepage
28 Recording your favourite programs
30 Playing recorded programs
and movies
30 Using my recordings
32 Features in My Recordings
33 Accessing BigPond Movies
33 Browse BigPond Movies
34 Paying for BigPond Movies
35 Using a BigPond voucher once
a movie has been selected
36 Using a BigPond Voucher through
'My T-Box Account'
36 Using My Rentals
36 Accessing and subscribing to
Foxtel on T-Box
38 How Foxtel on T-Box works
39 The play menu and
program options
39 Managing your settings
02
43 SOME USEFUL BITS
43 Extras
43 LED status indications
44 Online help and documentation
44 Self diagnosis application
45 Standby mode
45 Sleep mode
45 Updates
46 Reset options
47 PROBLEM SOLVING
47 Trouble with your remote control
pairing and connectivity
49 T-Box
freezing
49 T-Box power issues
50 Trouble with BigPond
Movies
51 Trouble with your account
51 Trouble with registering your
T-Box or signing up to movies
52 Trouble with hard drive checks
52 Trouble with your internet connection
53 Trouble with your program guide
54 Trouble with free-to-air
channel reception
55 Trouble with your picture
56 Trouble with recording
57 Trouble with Foxtel on T-Box
57 Trouble with BigPond TV
58 THE WORKING CONDITIONS
58 TECHNICAL INFORMATION
59 PRODUCT WARRANTY
60 THE LEGALS
03
KEEP
SAFE
For your own safety, please read the following instructions:
BEFORE YOU SET UP YOUR T-BOX:
/our TFox and ls accessores are desned lo be used n /uslraa, nsde lhe hone.
eep your TFox and ls accessores ncudn any paslc, packan and
batteries out of reach of children
0ny use cords and accessores lhal are provded wlh or reconnended or your TFox
/vod slualons where your TFox coud a, be dropped or bunped
eep your TFox and ls accessores shelered ron any heal source, hundly,
dust and direct sunlight
Do nol pace your TFox or ls accessores near an eeclronanelc source
/our TFox nusl be paced on a rn and al surace lo avod any possbly o l
falling or being bumped
Leave al easl 3cn o space around and above your TFox, lo ensure adequale
ventilation for cooling
ever obslrucl lhe venlalon openns on your TFox wlh lhns ke
newspapers, tablecloths or curtains, as it may overheat
Don'l pul anylhn on lop o your TFox
Ensure lhal lhere are no vsbe obslruclons belween your renole conlro
and your TFox. /our new renole won'l work your TFox s nsde a cupboard
ever allenpl lo nserl anylhn nsde your TFox, aparl ron usn lhe SF
ports and plugs
ever pul any open ane, such as a l cande, on or near your TFox or ls accessores
eep your TFox and accessores n a noderale lenperalure rane ony use
the T-Box in a temperature range of 0C to 50C
Prolecl your TFox and ls accessores ron sps and spashes, and never pul
any vases or drnks on lop o lhe equpnenl
Make sure you unpu lhe power suppy lo your TFox beore you connecl any
audo, vdeo or nelwork equpnenl
Don'l lry and repar lhe TFox yourse
0ny use lhe power suppy provded wlh your TFox
WARRANTY WARNING: / repars need lo be carred oul by a quaed Teslra
lechncan. Do 0T lry lo repar or repace any parl o your TFox
yourse. ol ony s
it dangerous, but any attempt to open, modify or dismantle your T-Box or its software
w nnedaley vod your warranly.
04
BEFORE YOU SWITCH YOUR T-BOX
ON OR OFF:
Press lhe power bullon on lhe renole or 3 seconds unl you see lhe onscreen
nessae 'Enlern seep node; pease wal.' 0ny when lhe TFox powers down,
is it safe to then switch off from the power point
ever pu lhe cord oul o lhe TFox drecly as l coud cause ssues wlh your
T-Box hard-drive
/vod connecln loo nany devces lo lhe sane eeclrc power source, olherwse
you could cause an overload that leads to electric shock or a re
0ny use lhe power suppy cord provded wlh your TFox. Ths cord shoud nol
be used for any other devices
Do nol connecl your TFox lo a nonslandard /uslraan power ponl
Make sure you push lhe power suppy pu rhl nlo lhe power ponl. / poor
connection could cause an electric arc, shock or re
Whenever you dsconnecl lhe power suppy, rsl swlch o lhe power ponl and
lhen pu lhe pu oul by lhe adaplor bock never by lhe cord
The power ponl s used lo lurn o lhe TFox so nake sure you' have easy
access to the switch
BEFORE YOU START USING YOUR T-BOX:
When you're nol usn your TFox, eave l n slandby node
Durn slorns, and when you eave your hone or a on perod, we reconnend
disconnecting your T-Box from its power supply
Make sure you dsconnecl your TFox ron lhe power suppy beore you cean l
The surace can be ceaned wlh a sol, shly danp colh bul do nol use any
abrasive or alcohol based products
IMPORTANT: beore dsconnecln lhe power suppy, rsl lurn your TFox o.
IMPORTANT: There s a rsk o exposon you use lhe wron lype o ballery.
Take the old battery as a sample when you purchase a replacement, and ask
a specasl or advce you're nol sure.
05
BEFORE YOU REPLACE THE REMOTE CONTROL BATTERY
ever allenpl lo rechare your renole conlro ballery
Do nol expose lhe ballery lo hh lenperalures or drecl sunhl
ever allenpl lo dsnanle od balleres or expose lhen lo re
Do nol pul balleres n your doneslc rubbsh use an approprale dsposa
or recycling service
BEFORE YOU THROW OUT ANY PARTS OR PACKAGING
Please consider the environment when you dispose of any T-Box
naleras.
The packaging your T-Box came in is recyclable, please sort and dispose of it
accordny and n ne wlh oca aws. When your TFox reaches lhe end o ls
e pease dspose o l correcly.
Thanks for choosing the Telstra T-Box
BROADBAND CONNECTION:
/our ebe FPond Froadband nlernel conneclon s lhe key lo elln lhe
most from your T-Box
Modem
High Denition TV
WHAT'S IN THE BOX?
Heres what you should nd when you rst unpack your T-Box
:
/our Teslra TFox
Power suppy cord
Penole conlro wlh lwo new /// balleres
T\ aera cabe (?n)
T\ aera adaplor
HDM vdeo cabe (1.?on)
MnDloConposleConponenl vdeo cabe (1.?on)
Elhernel nelwork cabe (3n)
Celln Slarled Cude
GETTING TO KNOW YOUR T-BOX
/ou don'l need lo know how your TFox works lo en|oy usn l. Ful we' be
reerrn lo varous parls and porls (pus) n lhs ude, so l's worlh ben
anar wlh whal bls are where.
09
MAKING THE RIGHT CONNECTIONS
Now that you know your way around, and youve read the Safety Information
youre ready to set up your T-Box
.
Its not hard to connect it to the power supply, the BigPond
Broadband Internet
servce and your T\ (pus your hone lhealre syslen, you've ol one). Jusl
follow Steps 1 to 6 in the Getting Started Guide, then follow the on-screen
nslruclons. Easy.
CONNECTING YOUR T-BOX TO YOUR TV
/our TFox w work wlh a rane o T\s and lhe derenl cabes n lhe box w el
you sel up one o lhree derenl conneclons.
1. HDMI (recommended)
Connecl your TFox lo your T\ wlh lhe HDM cabe provded. The HDM cabe
carres /udo and \deo lo your T\ sel, so l's a you need.
10
2. Component (HD Option)
/ou can aso use lhe MnDloConposleConponenl cabe or HDT\.
Connect the round black plug end to your T-Box
lo your T\ aera cabe and T\ sel. Then |usl oow lhe onscreen
prompts to set up your preferences and BigPond
Froadband conneclon.
Once thats done, your T-Box will check for any software updates and install
lhen or you. Pease don'l lry lo use your TFox unl aler your TFox reslarls
lse wlh any new solware lhal nhl be avaabe. Then you can en|oy a
lhe very alesl ealures and everylhn your TFox has lo oer. Ful rsl,
heres some more in-depth information about the steps which the on-screen
nslruclons w hep you wlh.
Please connect your T-Box to your TV as described earlier in this guide and
swlch on your TFox and T\. There's no physca 'ono' bullon on lhe box lse.
Pease use lhe Power bullon on lhe lop rhl corner o your renole conlro.
Press lhe power bullon on lhe renole or 3 seconds unl you see lhe on screen
nessae 'Enlern seep node; pease wal.'
Then swlch o ron lhe power ponl. ever pu lhe cord oul o lhe TFox drecly
as it could cause issues with the hard drive of your T-Box
CONFIRM YOUR T-BOX REMOTE CONTROL IS PAIRED TO YOUR T-BOX
/ou need lo conrn lhal your renole conlro s pared wlh your TFox, lo nake
sure lhe lwo devces are lakn lo each olher.
First, check page 11 to make sure youve prepared your remote and activated the
balleres. Then |usl use your renole conlro lo enler lhe parn code shown on
your T\ screen.
Peenler lhe code when you're asked lo, and conrn lhe conneclon. l's lhal easy.
If you ever need to pair your remote control again, refer to page 46 for
nslruclons on usn lhe Pesel Fullon under your TFox.
WARNING: Feore dsconnecln lhe power suppy, rsl lurn your TFox o.
Here is how to correctly power off your T-Box:
Note: If youve previously used your remote with another T-Box, or youve just
resel your TFox, you' need lo cance any prevous parn codes. /ou can do lhs
by pressn and hodn lhe renole's 1 and / bullons loelher or o seconds.
14
SET A PARENTAL CONTROL PIN
/ou need lo sel a Parenla Conlro P durn your TFox
to the internet:
1. Use the Ethernet network cable (Recommended)
If your Home Network Gateway or modem is close enough to your T-Box, youll
el lhe besl speeds by usn lhe Elhernel nelwork cabe provded lo connecl lhen.
If your T-Box is a long distance away from your modem, we recommend that you
use a Home Network Extender such as Ruckus or Power line to connect your T-Box
lo lhe Hone elwork Caleway n order lo nprove lhe qualy o nlernel conneclon.
When you get to the Internet Connection, follow the on-screen instructions:
Seecl 'Connecl va Elhernel' on lhe screen.
Make sure youve connected the Ethernet network cable provided from your
TFox lo your Hone elwork Calewaynoden. Press 0 when asked and wal
a ew seconds lo aclvale lhe conneclon. The conneclon w be conrned on
screen aler a ew seconds, and you can nove onlo lhe nexl slep.
2. Use Wi-Fi for a wireless connection
/lhouh l s reconnended lhal you connecl your TFox lo lhe nodenHone
Network Gateway using Ethernet cable directly or using a Home Network
Extender device such as Powerline or Ruckus but if you cant link your T-Box and
home network gateway with an Ethernet cable, a Wi-Fi connection could be an
oplon.
When connecting by Wi-Fi you need to be aware that there are lots of factors
which will impact the speed of your connection, including the distance between
your T-Box and the Wi-Fi gateway; whats in between the two of them; and
polenlay nlererence ron olher eeclrca devces. n sone slualons your
T-Box may not be able to locate your Wi-Fi home network, in which case youll
need lo elher nove lhns around or use lhe Elhernel cabe provded.
/ou can selup WF wlh your TFox n a coupe o ways; elher wlh a password
or by usn WF Prolecled Selup (WPS).
Before you start setting up your Wi-Fi connection, for your T-Box ensure that
your WF noden s powered on.
16
To set up a Wi-Fi connection using your security key or password youll need to know:
The nane o your WF hone nelwork nane aso caed SSD.
/our WF password aso known as your wreess securly key.
WEP or WP/ securly or your nelwork. /ou shoud aways secure your WF nelwork
wlh one o lhese key codes.
If you need to check these details, the default network SSID and password key
will be printed on the underside of your BigPond
experience
s avaabe. These are parlcuary useu your noden or Hone elwork
Gateway is far away from your TV or there is a lot of wireless interference
prevenln a ood conneclon belween your TFox and your noden. These can
be purchased oulrhl or on a repaynenl oplon. Ca us on 13 2200.
Ruckus Wi-Fi Home Network Extender
A Ruckus Device Sets up a point-to-point Wi-Fi connection providing a reliable
wire-like connection that is adaptable to changes in the wireless environment
and no conuralon s requred. 0nce powered on, lhe unls w selup lhe
conneclon aulonalcay.
Netgear Powerline Home Theatre Kit
A Netgear Powerline Home Theatre kit uses the power circuit in the home, it can
supporl our devces and no conuralon s requred. The unls w search or
each other and setup the connection automatically
ROOM 1 ROOM 2
Internet
phone/cable
ethernet ethernet
HDMI
Modem/
Gateway
T-Box TV
Ruckus 7811
(grey disc)
Ruckus 7111
(white disc)
T-BOX
ROOM 1 ROOM 2
Internet
phone/cable
ethernet
ethernet
HDMI
Modem/
Gateway
T-Box TV
Netgear
XAV1004
Power
point
Power
point
Netgear
XAVB2504
T-BOX
19
TUNE IN DIGITAL FREE-TO-AIR TV
The easiest way to tune in all your available free-to-air digital TV channels is to use
the automatic tuning function on your T-Box
.
Before you start the automatic tuning, make sure your T-Box is correctly connected
lo your T\ aera.
suay, lhere' be a sockel n lhe wa lhal connecls lo an exlerna T\ aera. Jusl use
lhe T\ aera cabe lhal cane wlh your TFox lo connecl lhe TFox lo lhs sockel. When
connecting the TV aerial cable to a female wall socket you will need to use the included
adaplor lhen:
Slarl lhe aulonalc search by pressn 0 on lhe Channe Tunn screen
Wal unl lhe aulonalc search has been conpeled
lhere are severa snas or lhe sane channe, your TFox w ony dspay
the one with the strongest reception
you're connecled lo lhe nlernel lhrouh FPond
, JOIN BIGPOND
MOVIES
AND SUBSCRIBE TO FOXTEL ON T-BOX
/ou need lo resler your TFox n order lo en|oy a ls ealures and speca
servces ncudn:
Walchn FPond T\ nlernel channes
Frowsn or noves and T\ shows n FPond Moves
Subscrbn lo Foxle on TFox
\ewn FPond \deos
/ppcalons ncudn /FL and PL Cane /nayser, /ouTube and Pcasa and Canes,
Tunein radio, Accuweather
/day proran ude or reeloar, FPond T\ channes and Foxle on TFox,
with images and program synopses
Fu 'My Pecordns' ealures ncudn one louch recordn, Seres Pecord,
reminders and favourites
Lalesl solware updales lhal nanlan your TFox and dever lhe alesl ealures
Cusloner servce and supporl
Note: To rent movies and TV shows from BigPond Movies, youll need to sign up to
FPond Moves usn a vad /uslraan credl or debl card.
Note: To walch Foxle on TFox channes, you' pass our servce quacalon
check. To nd oul you are ebe vsl leslra.con.aulboxebe and
subscrbe lo Foxle on TFox.
21
If you don't register your T-Box
T\ and FPond Moves.
/ou' aso cone across a nunber o onscreen cons and nslruclons lhal w
hep you nd your way around lhe derenl ealures on oer.
THE HOME MENU
The Hone nenu s lhe nan nenu or your TFox you' nanae a lhe olher
ealures ron here. To o lo lhe Hone nenu ron any olher screen, |usl press
lhe Menu bullon on your renole conlro.
Weather icon
/ou' nolce on lhe lop rhl hand corner o lhe Hone Menu lhal l shows lhe nnnun
and naxnun lenperalures and a wealher orecasl con or your ocalon.
/our wealher ocalon s based on your poslcode.
/ou can chane lhe wealher ocalon shown on screen by enlern a new poslcode
and ocalon nane onne n lhe /dnnslralon seclon o My TFox /ccounl.
Use your computer to visit leslra.conlboxselup lo updale your wealher ocalon.
WATCHING WHAT YOU LIKE
Free-to-air TV
When you want to watch free-to-air TV, just select the Watch TV option in the
Hone nenu and press '0' on your renole conlro.
23
If you want to change channels while watching TV you can either:
Enler a channe nunber usn lhe 09 bullons on your renole conlro
se your renole's up and down arrow bullons lo brn up lhe verlca proran ude
se your renole's el and rhl arrow bullons lo brn up lhe horzonla proran ude
se lhe P+ and P bullons
Press 'Cude' on lhe renole conlro lo brn up lhe u /day proran ude
BigPond
TV
Once youve set up and registered your T-Box
Foxtel on T-Box offers an easy and affordable way to enjoy a selection of channels
on your T Fox. Whalever you're nlo, lhere's sonelhn or you.
0ne o lhe besl lhns aboul Foxle on TFox s ls exbly. There's no onlern
pay T\ conlracl, so you can lry l oul or a nonlh you wanl. /ou can easy add
or swap packages to nd the right mix for you, and you can do it all on the T-Box
websle.
BigPond
Videos
BigPond Videos is an on-demand service that lets you choose from thousands of videos
whenever you wanl. There's no waln around or prorans lo slarl, ke norna T\.
/ou can |usl walch whalever you wanl, whenever l suls you.
To make your choice, just choose BigPond Videos from the Home menu or from
lhe verlca proran ude when walchn T\.
24
Once youve chosen BigPond Videos, just use the up and down arrow buttons
on your renole lo nd lhe lype o vdeos you wanl lo vew Sporls, ews,
Enlerlannenl, elc. lhen press 0 lo see a lhe vdeos and subcaleores
avaabe. When you nd sonelhn lo walch, press '0' aan lo slarl lhe show.
Make sure you use the on-screen prompts to discover all the features this
servce has lo oer. For exanpe, vdeos can be payed n u screen node usn
the full screen button on your remote; or in screen mode while you browse for
olher FPond \deos lo walch. /nd renenber, our vdeo calaoue s updaled
reuary lo keep your enlerlannenl oplons resh.
The vewn qualy o FPond T\ and FPond \deos s dependenl on lhe neda
slreann a seecled. /ou can chane lhs a ron wlhn lhe sellns nenu.
Other Applications
Teslra s conslanly updaln lhe appcalons you can receve on your TFox.
Here's a list of just some of the applications currently available on your T-Box:
The PL and /FL Cane /nayser: / seaness nerer o u nalch repays
and intricate game statistics, the Analyser allows users to replay their favourite
nonenls n every nalch ncudn oas, penales elc. by snpy seecln lhe evenl
/ouTube
channels and Foxtel on T-Box
Broadband service, only information broadcast by the digital free-to-air TV
channels about current and the next upcoming programs will be presented
(when avaabe).
27
CHECKING A TV CHANNELS HOMEPAGE
/ou can access each T\ channe's Honepae by pressn lhe 'Fu Screen'
bullon on your renole conlro whe you're walchn lhe channe.
The proran w shrnk lo quarler screen and you' be abe lo nd oul nore
about:
The proran you're walchn
The nexl proran n lhe schedue
Prne lne prorannn
Proran synopss nornalon
The prorannn and servces o lhal channe
Pecordns lhal you've nade ron lhal channe and schedued recordns.
Jusl use lhe arrow bullons on your renole lo nove belween nornalon
caleores and prorans.
-24 hours
Skip to primetime
+24 hours
Navigate time-frame
Navigate channels
Navigate time-frame
28
Note: Sone channes nay nol oer a T\ channe Honepae. Pus, you don'l
have access to the full Program Guide, youll only be able to view information
aboul lhe currenl and nexlschedued prorans.
RECORDING YOUR FAVOURITE PROGRAMS
To record something now
/ou can record a proran lhal you're walchn on reeloar T\ by
snpy pressn lhe PEC (Pecord) bullon n lhe bollon rhl hand corner
o your renole conlro.
Start or Schedule
a recording for the
recording in focus
29
To record something later
To set up recording for a program that will be on later, youll need to access the
Proran Cude. /ou can access lhe Proran Cude by pressn lhe Cude bullon,
or drecly ron lhe My Pecordns oplon under lhe Hone Menu.
Once youre in the Program Guide, just highlight the program you want and press
PEC on your renole lo schedue lhe recordn. /ou can aso press PEC (record)
again and use the buttons on your remote to choose the Modify option and
edl lhe record slarl and nsh lnes. Fnay, use lhe renole lo conrn your
recordn seeclon by pressn 0; or cance your seeclon by pressn lhe
Fack bullon.
While browsing the Program Guide, you can also record every episode of a future
program by pressing the green series record button on your remote control to set a
seres record. /ou' nd nore nornalon on lhe Seres Pecord ealure on pae 3?.
To stop or modify a current recording
If you start recording a program with your T-Box
to remind you when your favourite programs are
aboul lo slarl.
No matter what youre watching, youll be able to switch straight to the program
you wanled wlhoul even lryn lo renenber when l slarls or whch channe l's on.
To set up a reminder, just nd the program you want to see in the Program Guide,
My Pecordns, or a Channe Hone Pae and press 0. When lhe synopss
screen cones up, hhhl lhe '0 Sel Pennder' bullon on screen, and press 0 on
your renole. /ou' see an onscreen conrnalon lhal your rennder has been sel.
Laler, a rennder w appear on screen |usl beore your proran slarls. /ou can
choose how nuch warnn your rennders ve you n lhe Sellns nenu.
33
Favourites
To help organise and protect your recordings, you can mark programs as
'Favourles' n 'My Pecordns' or lhe 'Proran Cude'. Snpy brn up lhe
proran you wanl lo nark and press lhe red bullon on your renole.
/ou' be abe lo brn up a sln o |usl your avourles n My Pecordns and
youll have the option of keeping your favourites when you go into My Recordings
lo deele recorded prorans.
ACCESSING BIGPOND
MOVIES
With BigPond
Movies you can rent movies from the comfort of your lounge
roon al any lne. Wlh sonelhn or everyone n your any ron new reeases lo
casscs, across a wde rane o enres, you' aways nd sonelhn real lo walch.
/ou need lo have reslered your TFox and nked lo your FPond Moves
accounl bolh o whch you can do onne al leslra.conlboxselup, as part of
lhe selup and reslralon process. 0nce reslered, you can renl and walch
dla qualy and Hh Denlon noves wlh your TFox.
/our noves w be downoaded lo your TFox hard drve or you lo walch when
you're ready. 0nce your nove slarls lo downoad lhe TFox w le you when l
s ready lo walch. /ou' be walchn your avourle noves n nnules whe lhe
nove conlnues lo downoad n lhe backround. Downoadn can aso lake
place while your T-Box
Movies Vouchers
/ou can redeen a FPond Moves voucher so lhal your nove renlas are laken
from your voucher rst before being charged either to your credit or debit card or
your Teslra F. /ou w be asked lo npul your 1~dl voucher code lo redeen
your voucher. /ou are abe lo purchase FPond Moves \ouchers ron lhe
following stores:
/uslraa Posl
JF HF
Teslra Shops
Fella Eeclrca
Marl
Teslra Shops
F W
Fn Lee
FP Servce Slalons
Coes Supernarkels
Calex Servce Slalons
Wooworlhs
Supermarkets
Dck Snlh
Pelravson
Wooworlhs Pus Pelro
Fone Zone
Harvey ornan
Tarel
36
USING A BIGPOND
ACCOUNT
Another way to load the BigPond voucher onto the T-Box is through the
My account function which is available through Teslra.conlboxselup. /ou
w be abe lo seecl 'My /ccounl' by scron lhrouh FPond Moves Slore.'
My T-Box account lets you view your account information or purchase history
and redeen a voucher.
0nce you are n 'My TFox /ccounl' seecl 'redeen a voucher'. Ths w aow you
to enter the 14-character voucher code, which will be located on your BigPond
Move voucher. 0nce you have nshed pulln n lhe voucher code press
'Pedeen'. / nessae w lhen appear advsn you lhal lhe voucher credl has
been added, it will also advise the amount that has been added to your account
and whal your credl baance s now.
Now that the voucher has been loaded it is the default way to rent movies and
w be aulonalcay laken o your accounl. 0nce lhe voucher runs oul your
movies will be charged either against your credit card, debit card or Telstra Bill,
dependn upon whch paynenl nelhod s nked lo your FPond accounl.
USING MY RENTALS
/ou can access, walch and nanae your renla noves and T\ shows by
choosn 'My Penlas' ron lhe 'Hone nenu'.
Simply use the arrow keys on your remote to look through your Available,
Downoadn, 0ueued and Expred renlas. /ou can aso sorl your renlas by
Expry Dale, Tle or Type.
When youre downloading several movies at the same time, you can choose
whch nove you wanl lo downoad rsl.
/our renlas w eneray be avaabe or walchn beore lhe downoad lo your
TFox s conpele. n acl, you' usuay ony have lo wal a ew nnules.
As soon as a title is ready, you can select it in either BigPond Movies or My
Penlas and press Pay.
ACCESSING AND SUBSCRIBING TO FOXTEL ON T-BOX
Welcome to Foxtel on T-Box, the easy and affordable way to enjoy a selection of
Foxle channes on your TFox. Whalever you're nlo, lhere's sonelhn or you.
The Get Started package from Foxtel on T-Box lets you watch some of the
leading lights in entertainment, documentary, news and kids' shows for a
nonlhy subscrplon prce. l's perecl or lhe whoe any, wlh a seeclon
o drana, sc, conedy, advenlure, knowede, nusc, and nac or lhe kds.
Along with as-it-happens live TV, theres a stack of Foxtel On Demand Movies
and T\ shows ready lo walch when you are.
37
Note: /ou are unabe lo record Foxle on TFox channes.
One of the best things about Foxtel on T-Box
s ls exbly. There's no on
lern pay T\ conlracl, so you can lry l oul or a nonlh you wanl. /ou can easy
add or swap packages to nd the right mix for you, and you can do it all on the
TFox websle.
Fecause you've aready ol a TFox, lhere's no nslaalon requred, and because
youre with Telstra BigPond
Co lo: leslra.conlboxselup
/ou' aulonalcay be ven lhe oplon o subscrbn lo Foxle on TFox
0nce lhe Foxle subscrplon pae appears, seecl lhe 'Cel Slarled' packae.
Here you can pick more packages that suit you and your family from the
avaabe packaes (vsl Teslra.con.aulvlboxpackaes pr nore nornalon)
/ler you've chosen lhe packae seeclon you wanl, cck 'Conlnue'
Foxle on TFox shoud be avaabe wlhn an hour o snn up
0n lhs pae you' be abe lo chane your packae seeclon,
or unsubscribe anytime
Alternatively
Co lo /ppcalons
Cck on lhe Foxle on TFox subscrplon appcalon and oow lhe pronpls
to subscribe
Step 3: Co lo your TFox and slarl walchn Foxle on TFox
HOW FOXTEL ON T-BOX WORKS
Once youve subscribed to Foxtel on T-Box online, you can watch your Foxtel on
TFox channe packaes on your TFox.
Accessing the Channels
There are two different ways to access your Foxtel on T-Box channels from the
nan TFox Menu.
1. Click Watch TV to see all channels, including FTA, BigPond
TV and Foxtel
on T-Box channels
2. Click Watch Foxtel to be taken immediately to the Foxtel channels
Watching Foxtel live channels vs on demand channels
Once in the T-Box channel stack you can enter the channel homepage on the
renole. Here you' see oplons ke lhe Foxle 0n Denand shows avaabe on
lhe channe, Prnelne oplons, whal's currenly on and whal's conn up.
Foxtel- EPG and Parental PIN
/ou can aso vew lhe Foxle on TFox Eeclronc Prorannn ude, n lhe TFox
prorannn ude. To access lhs, seecl "Proran Cude" n lhe hone nenu or
press lhe 'Cude' bullon on your renole conlro.
39
you have youn chdren, you can bock channes wlh your Parenla Pn.
For Channel Blocking, go to the Settings option on your T-Box
, click on
Parental Control, enter your existing PIN, select Channel Blocking and
select which channels including Foxtel on T-Box youd like blocked, and
ony accessbe by a P.
THE PLAY MENU AND PROGRAM OPTIONS
Whenever youre watching a TV program, a recording or a rented movie, you
can press lhe 0 bullon on your renole lo open lhe Pay nenu and Proran
0plons. Ths ves you easy access lo lhe:
Pay counler
Sublles, ncudn cosed caplons (where avaabe)
Lanuaes and audo nodes (where avaabe)
Proran dspay ornal.
Simply use your remotes up and down arrows to select one of the option modes,
and lhen use lhe el and rhl arrow keys lo choose ron lhe avaabe oplons.
To see sublles or cosed caplons press 0 when walchn a proran. Then
press lhe down arrow, seecl sublles and scro lo seecl 'Ensh'. To renove
subtitles you can go through the same process but choose None instead of
'Ensh' on lhe asl oplon. /ou can aso o lo lhe 'Sublles preerences' oplon n
'Dspay Sellns' n lhe Sellns Menu lo swlch sublles on or o or a channes.
Currently subtitles and closed captioning is available on selected free-to-air
prorans. Sublles are aso avaabe on sone oren ns n lhe FPond Moves
slore.
MANAGING YOUR SETTINGS
The Sellns nenu els you check and chane your TFox selup. To access your
Settings just press the Menu button on your remote, then select Settings and press
0. Ths w brn up lhe oown Sellns oplons:
My Movies for details of your BigPond
including
whether you are connected to the internet
Pesler your TFox el your Peslralon Code and websle delas, lo hep
you register your T-Box
SF devce oplons lhe slalus o any SF devces usn lhe SF porl on your TFox
Lcensn and copyrhl ea and vendor nolces or your TFox and realed solware
Display settings for you to change your:
Sublles preerences choose deaul sellns lo show or nol show sublles
by selecting English or None
Tne zone sellns or your currenl ocalon by slale
Tne ornal choose a 1? or ?~hour lne ornal
Channe sl aulohde ad|usl lhe deay beore pop up nenus and nessaes cose
Power savn node sel lhe lne beore your TFox aulonalcay swlches
to standby mode when left idle
Parental Control settings for you to manage:
Chane parenla conlro P choose a new P. ( you ose or orel your P
youll have to reset your T-Box or contact customer support on 13 2200)
Casscalon reslrclons chane lhe conlenl ralns lhal requre P access
Channe Fockn requre a P lo access and vew cerlan channes
/ppcalon bockn requre a P lo access cerlan conlenl and appcalons,
such as /ouTube vdeos. /ppcalon bockn s avaabe ron Parenla Conlro
under lhe TFox sellns or /ouTube Sellns nenu
Recording Settings for you to manage the automatic pre-record
or post-record times:
Pennder sellns sel lhe lne a rennder nessae w appear beore
a free-to-air TV program starts
Chane prerecorded lne sel lhe deaul lne a recordn w slarl beore
a free-to-air TV program is scheduled to start recording
Note: Pease keep your parenla P secrel al a lnes.
41
Chane poslrecorded lne sel lhe deaul lne a recordn w end aler
a free-to-air TVprogram is scheduled to nish recording
Video Setup for you to manage the:
Dspay ornal or your T\ ad|usl lhe dspay node lo nalch your T\ ornal
T\ resoulon (HDM) nake HDM vdeo oulpul ad|uslnenls lo sul your T\ screen
T\ resoulon (Conponenl) choose conposle or conponenl vdeo oulpul oplons
to suit your TV screen
Audio Setup for you to set your:
Preerred audo node lhe deaul audo node used
HDM audo oulpul ad|usl lhe HDM audo oulpul. The deaul shoud
be Always on HDMI audio
Channel Tuning for you to:
Edl your channe sl enabes you lo hde cerlan channes you don'l wanl
lo walch. /ou can chane lhs selln al any lne
Pescan channes rerun lhe aulonalc search or channes n your area
Manua lunn sel your receplon search paranelers
Peceplon nornalon danoslc dala or lhe varous paranelers o your
TV reception
Internet Connection to congure and complete your Ethernet or Wi-Fi network
connection by choosing:
/dvanced elwork Sellns provdes lhe oplon lo nanuay sel up your
home network
Chane nlernel conneclon dspays oplons lo connecl va Elhernel or WF.
Please refer to page 15, 'Making your connection' for more information
Chane slreann qualy check and chane lhe neda slreann qualy
for your T-Box
:
To change your settings to suit your internet connection, please review the two
options below:
Hh 0ualy overrde aulonalc sellns lo receve Hh 0ualy vdeo slreans.
Slandard 0ualy overrde aulonalc sellns lo receve Slandard 0ualy
vdeo slreann. you wsh lo chane or uprade your FPond
plan
or Telstra Bundle please contact us on 13 2200.
Note: If the internet speed is slow, High Quality video streams cannot
be dspayed.
42
YouTube Settings from the YouTube
/ouTube appcalon
/ulopay sel /ouTube lo pay lhe nexl vdeo n lhe sl aulonalcay
Fler \deos ensure vdeos, whch nay nol be sulabe or nnors,
are not displayed on your T-Box
Ceoraphy prorlse /ouTube vdeos by lhe ocalon you seecl or your TFox
User Settings els you sel lhe sellns or a ser nked lo your TFox
/ulopay sel /ouTube lo pay lhe nexl vdeo n lhe sl aulonalcay,
for a specic user
Fler \deos ensure vdeos, whch nay nol be sulabe or nnors, are nol
displayed on your T-Box, for a specic user
Ceoraphy prorlse /ouTube vdeos by lhe ocalon you seecl or your
T-Box, for a specic user
Cuslonse Menu hde /ouTube nenu lens lo cuslonse a users /ouTube nenu
Deele /ccounl unnk a users /ouTube accounl ron your TFox.
Ths does nol deele your aclua /ouTube accounl
43
SOME USEFUL
BITS
EXTRAS
A range of optional accessories that can enhance your T-Box
experience
are avaabe.
BigPond Movie Vouchers
/ou can purchase FPond Moves vouchers ron any Teslra slore.
Home Network Extenders
These are particularly useful if your modem or Home Network Gateway is far
away from your TV or theres a lot of wireless interference preventing a good
conneclon belween your TFox and your noden. These can be purchased
outright, or on a repayment option, call us on 13 2200.
Ruckus Wi-Fi Home Network Extender provides a point-to-point wireless
connection between your T-Box and modem in different rooms, without running
any new cabn. l ealures a snarl anlenna lo reduce wreess nlererence
lhal nay npacl perornance.
elear Powerne Hone Thealre l lurns eeclrca oulels nlo a hhspeed
hone nelwork conneclons, you can use lo connecl your TFox lo your noden.
The adaplor has our elhernel porls and supporls up lo our devces.
LED STATUS INDICATIONS
The LED light on the front left hand side of your T-Box indicates the status
of your T-Box using the following light patterns:
What T-Box
is receiving a remote
control command
Fashn whle qucky
/our TFox
is waiting to be
paired
with a remote control
White or red light blinks 3 times in a row,
every 3 seconds
/our TFox
is not connected to
a power source
No light
44
SELFDIAGNOSIS APPLICATION
If you experience any problem with your T-Box, a good rst step is to try the self-
danoss appcalon. l can be ound n lhe hone nenu under TFox Hep, or n
channel 911>Diagnostics
Use it to:
Check your nlernel conneclvly
Check whelher your TFox s reslered
Check hard dsk probens
Check sna slrenlh or reeloar channes
Check lhal you have lhe alesl solware eve.
ONLINE HELP AND DOCUMENTATION
Co lo www.leslra.con.aulvlboxsupporl and dscover lhe oown onne
help and documentation:
TFox
User Guide
My 0er Sunnary
Pesler ny TFox
Frequenly asked queslons
Checkn your alesl rnware
TFox accessores
sn your TFox renole conlro
Phone & Cooe Pay
TM
App
(TFox renole conlro)
Connecl wlh My Meda on your T\
Hone elwork nslaalon Cudes
45
STANDBY MODE
Pressn lhe power bullon on lhe renole conlro w sel your TFox lo slandby.
/ou can press lhe power bullon lo swlch l back on.
/our TFox w conlnue lo nanae your downoads and run schedued
recordns whe l's n slandby node. l s reconnended lhal you do nol swlch
off your T-Box directly at the power point as this can cause problems with the
hard drve o your TFox n slandby node. Pease pul lhe TFox nlo Seep Mode
beore lhe power pu s renoved.
Once your T-Box is in standby mode, it will transition to sleep mode based on the
lne sel n lhe powersavn node wlhn 'Dspay Sellns' n lhe 'Sellns' nenu.
SLEEP MODE
Pressing the power button on the remote control continuously for 3 seconds will
sel your TFox lo seep node. / nessae w be dspayed on your T\ screen
'Enlern seep node, pease wal.' Ths reduces lhe power consunplon o lhe
TFox whe l s nol n use.
/ou can press lhe power bullon on lhe renole conlro lo swlch lhe TFox back
on. ole lhal l lakes a lle oner lo lurn your TFox back on when your TFox s
n seep node. /our TFox w conlnue lo nanae and run schedued recordns
whe l's n seep node. /ny nove downoads w be paused unl lhe TFox
powers up.
UPDATES
If you keep your T-Box connected to the internet and switched on, it will be able
to automatically download and install any operating software updates as soon
as lhey're avaabe. (These downoads are unnelered on FPond Froadband.)
If your T-Box is installing an update:
Do nol swlch o your TFox or press any bullons on your renole conlro
The unl w aulonalcay swlch lse o and reslarl once lhe uprade
has been completed
46
RESET OPTIONS
/ou' nd lhe Pesel bullon on lhe bollon o your TFox
. We have ols o onne vdeos lo hep you rann ron how lo selup
your TFox, lo how lo connecl your hone nelwork equpnenl. Jusl vsl leslra.
con.aulvlboxsupporl . We have seecled lhe nosl connony asked queslons
and provded lroubeshooln advce beow. Proben areas ncude:
Troube wlh usn your renole conlro
TFox reezn
TFox power ssues
Troube wlh FPond Moves downoads
Troube wlh your accounl
Troube wlh reslern your TFox
Troube wlh hard drve checks
Troube wlh your nlernel conneclon
Troube wlh lhe proran ude
Troube wlh reeloar channe receplon
Troube wlh your pclure
Troube wlh recordn
Troube wlh Foxle on TFox
Troube wlh FPond T\
you're sl havn lroube aler you've lred everylhn here we ee your pan
Please give us a call on 13 2200 and we' lry lo work lhrouh lhe ssue wlh you.
TROUBLE WITH YOUR REMOTE CONTROL PAIRING AND CONNECTIVITY
My T-Box has stopped responding to the remote control
Peslarl your TFox and see l resoves lhe proben (reer lo lhe nslruclons on
pae ~6 on reslarln your TFox).
nol, check lhe LED on lhe ronl o lhe TFox ashes when a bullon on lhe
renole s pressed. l doesn'l ash, nosl key l's sonelhn lo do wlh your
renole. /ou can lry renovn lhe ballery and renserln l. However l nay be
lhal lhe renole conlro's balleres are al and you' need lo repace l. Pease
ensure you repace wlh lwo /// balleres.
HANDY HINT: To x a
lot of issues, place the
T-Box
48
I press a button on the remote control once and the T-Box
behaves as if I pressed the button many times
Ths s eneray caused by lhe renole balleres slarln lo o al. Try repacn
lhe balleres n your renole.
If after replacing the batteries you are still encountering the same problem,
please call us on 13 2200.
The T-Box often doesnt respond to the remote reliably
Ths s olen caused by ow ballery slrenlh. Try novn coser lo lhe TFox and
lryn lhe renole aan. lhe renole works reaby when you are very cose lo
lhe TFox, ls lne lo repace lhe renole balleres.
If after replacing the batteries you are still encountering the same problem,
please call us on 13 2200
I keep having to change the batteries in my remote
The balleres shoud asl or nany nonlhs. Ca us on 13 2200 to arrange a
repacenenl renole.
Ive lost or broken my remote control
Call us on 13 2200 to order a new remote or visit telstra.com/tbox.
49
TBOX
FREEZING
Press any bullon on your renole conlro and observe lhe LED on lhe ronl o
your T-Box is blinking
lhe LED s nol bnkn l coud be a renole conlro realed ssue.
Otherwise, call us on 13 2200 for technical support
LED s bnkn, lry chann channes; are you abe lo chane channes?
yes, pease observe whal conlenl s currenly reezn. Try pulln your TFox
n deep seep node by pressn lhe power bullon on lhe renole or 3 seconds.
Wal unl you see a nessae 'Enlern deep seep node, pease wal'. Wal
or approx. ?0 seconds beore swlchn your TFox on
Can you access lhe conlenl now?
no, pease ca us on 13 2200 for technical support
TBOX POWER ISSUES
Pease ensure lhal your TFox and T\ are connecled lo lhe power ponl and
are switched on
Pease ensure lhal your TFox s connecled lo your T\ propery usn one
o lhe cabes lhal cane wlh your TFox (HDM s reconnended)
ow, press lhe power bullon on your renole conlro and check lhe LED
on the front of your T-Box is blinking
lhe LED s nol bnkn, lry repacn lhe balleres o your renole conlro
as the batteries may have run out
lhe LED s bnkn and you sl don'l see anylhn on your T\ screen,
pease press lhe resel bullon undernealh your TFox or ve (o) lnes lo perorn
a aclory resel. o recordns or noves are osl bul recordns n proress w be
slopped (pease reer lo pae 18 or delas on aclory resel)
you are sl havn probens wlh powern your TFox on, pease
call us on 13 2200 for further assistance
50
TROUBLE WITH BIGPOND
MOVIES
My movies take ages to download
We reconnend usn a FPond Ele or lnale pan or asler downoadn
you're aready on a hh speed pan, olher conpulers or devces sharn your
conneclon nay be lakn up bandwdlh and aecln your downoad speeds.
/ou nay have exceeded your usae aowance on your Froadband pan.
Call us on 13 2200 lo check. The sedanoss app n channe 911 w le lhe
customer if they are shaped
For a WF conneclon, ols o aclors can aecl your downoad speeds. Try:
Pacn your WF noden up hh, usn a wa brackel or wooden she
Make sure lhere are no are nela ob|ecls, hh densly was or oors, or are
bodes o waler (ke a sh lank or poo) belween lhe noden and your TFox.
eep your noden away ron olher eeclronanelc devces ke T\s, rados,
cordess phones, ncrowaves, elc.
/ou can aso lry chann lhe channe on your cordess phone lo avod nlererence
/so lry lurnn o and lhen lurnn on your TFox and your noden
I rented a movie but the download is always pending
Make sure no olher noves are ben downoaded, by choosn 'My Penlas'
from the Home Menu
Fnd your nove's lle n 'My Penlas' and nake l lhe prorly lo downoad
Try turning off your T-Box or your modem and then turning back on
I'm trying to rent or watch a movie, but there's an on-screen message saying
'HDCP compliant digital TV connection required. Please see user guide'
or just see a black screen, blinking video, or static snow
Try connecln your TFox lo an HDT\ HDM porl, usn lhe HDM cabe and wal
a ew seconds lo see lhe pclure dspays propery. (/our T\ nay have a nunber
o HDM porls lo lry)
Try connecln your TFox lo your HDT\'s conponenl vdeo npuls, usn
lhe nnDloConponenlConposle cabe lhal cane wlh your TFox
If the above steps are unsuccessful please contact us on 13 2200.
HDCP slands or Hh Fandwdlh Dla Conlenl Proleclon. l's a copyrhl
protection technology which is embedded in programs, to protect them as
lhey're lransnlled ron a TFox lo a HDT\ over an HDM conneclon.
Most HD TVs have the appropriate technology built into them, but some older
sels ony have l on one HDM or D\ npul.
51
TROUBLE WITH YOUR ACCOUNT
Ive tried to rent some movies, but its not being activated on my T-Box
Make sure you've reslered your TFox and sned up lo FPond Moves
Try reslarln your TFox and renln a nove
Ive swapped my T-Box, and now my services are no longer available
Make sure you've reslered your new TFox
Try reslarln your TFox lo aclvale lhe oer
Ive forgotten my username or password
Pease ca our supporl lean on 13 2200 to reset your username or password
I cant download or play movies
Make sure you've crealed your FPond Moves accounl successuy and
lhal l's sl aclve. (/ou can do lhs by on nlo leslra.conlboxselup)
Make sure you've reslered your TFox. /ou can check lhs by on
into leslra.conlboxselup
Check your FPond Moves accounl or any oulslandn credl ssues.
For example, the credit card you registered may have passed its expiry date
/ou can opl lo use your Teslra F lo pay or FPond Moves.
(/ou can do lhs by on nlo leslra.conlboxselup) /ou w sl need a
valid credit or debit card to provide proof of age
TROUBLE WITH REGISTERING YOUR TBOX OR SIGNING UP TO MOVIES
I thought I had registered my T-Box but I cant access any of the BigPond TV
channels, BigPond Videos or YouTube
Co nlo leslra.conlboxselup My T-Box Account section and check that your
T-Box is linked to your BigPond Broadband account
/ou nay have exled lhe reslralon porla beore your TFox reslralon
process was complete
your TFox s nol sled as reslered n lhe sl lhen cck on lhe bullon lo 'Pesler
anolher TFox' and oow lhe nslruclons on screen. /ou w be asked lo enler your
registration code, which can be found, on the label on the bottom of the T-Box
Note: If you have redeemed a voucher and there is no credit left the T-Box will
slarl charn your credl or debl card or Teslra F.
52
your TFox
is connected to BigPond
internet
Make sure you've reslered your TFox
you've |usl reslarled your TFox
Information
and lhen Pesel oplons. Seecl lhe Pesel Proran Cude oplon. Ths w lake
a few minutes
TROUBLE WITH FREETOAIR CHANNEL RECEPTION
I cant get all the digital free-to-air channels
(0r sone o lhen have poor receplon).
Make sure your T\ aera s correcly nslaed and can acluay receve
all the available channels
Check lhal your T\ aera cabe s connecled lo your dla T\ anlenna correcly
Make sure lhal lhe channes you're nssn are acluay avaabe n your ocalon
Then lry rescannn reelo ar channes. To do lhs o lo TFox
Settings,
select Channel tuning and then select re-scan channels
Try nanua lunn. lhs s unsuccessu, you nay need lo seek advce ron a
proessona T\ or T\ anlenna nslaer.
Check dlaready.ov.au lo conrn whelher you have sucenl Dla T\
coverae. There s a ol o advce on lhal websle covern receplon probens.
How do I manually tune TV channels?
you have a specc dla channe lhal you woud ke dspayed on lhe
T-Box
/ou nay need lo seek advce ron a proessona T\ or T\ anlenna nslaer lhs
s unsuccessu.
55
TROUBLE WITH YOUR PICTURE
I cant see anything on my TV screen
Check lhal your TFox
will not record if there is insufcient disk space
Im getting a message that says Hard Disk Full
Try reen up sone hard dsk space by deeln sone od recordns
(Co lo My Pecordns)
/ou coud aso lry downoadn sone o your recorded prorans onlo a SF devce
I cant export my recorded program
Try renovn and nserln lhe SF devce
n My Pecordns, lhe SF devce s delecled lhere w be a nenu oplon
created for USB exported recordings
Pelry exporl unclon by seecln lhe proran n conpeled recordns
lhal you wsh lo exporl. Then press ok and seecl lhe exporl oplon n lhe nenu
The exporl nay lake a ew nnules
Why can't I watch the channel I want? I get a dialog box asking me
to stop a recording.
T-Box has two tuners it uses to tune in to free-to-air signals from your aerial
conneclon. your TFox s usn bolh lhese luners lo record prorans, lhere
s no spare luner avaabe lo walch anolher channe. When lhs happens, your
choices are
1. Choose recordn(s) lo slop usn lhe dao box
?. /ou can chane lo any channe n lhe sane channe any, as lhe one o lhe
currenl recordns.
A channel family as a group of channels that are delivered by the same
broadcasler. For exanpe Channes 9, 9HD, C0 and CEM are parl o lhe sane
channe any. Channes /, /HD, /TW0, /M/TE are parl o anolher channe any.
Why can I only record 2 channels at a time? I've been able to record 3 channels
at other times.
/ou can record a naxnun o lhree channes al a lne al easl lwo o lhose
channes ornale ron lhe sane broadcasler. For exanpe, channes ne, C0
and GEM originate from the same broadcaster and so two of these channels can be
recorded at the same time, with another channel from another broadcaster, eg ABC1
recorded.
57
TROUBLE WITH FOXTEL ON TBOX
content including
BigPond Movies is unmetered, which means it will not count towards your
FPond nonlhy usae aowance.
However, if you exceed your BigPond monthly usage allowance your connection
will slow and due to the slower speed, your BigPond Movies service will slow
dranalcay and Foxle on TFox servce w nol work.
Slreann and downoadn conlenl, lhal s nol FPond, such as /ouTube
, will
use dala ron your FPond Froadband pan. FPond conlenl s unnelered
and dala usae w nol be ncuded n your FPond Froadband pan. /ou w be
chared or lhe subscrplon o lhe conlenl. /ouTube conlenl s nelered and w
counl lowards your aowance.
Why can I not see the Foxtel on T-Box channels on my T-Box?
/our TFox w aulonalcay check you are ebe lo subscrbe lo Foxle on
TFox. you do nol neel lhe ebly requrenenls, lhe Foxle
channels will
nol be abe lo be vewed on your TFox. To see lhe alesl ebly requrenenls
please go to www.leslra.conlvlboxoxlelboxconneclon
What are the eligibility requirements to subscribe to Foxtel
on T-Box?
/ou w need lo:
Have an Ebe FPond nlernel conneclon
Pesler your TFox lo FPond Moves
Pass our servce quacalon check. To nd oul you're ebe vsl
leslra.con.aulboxebe
TROUBLE WITH BIGPOND TV
I cant see my BigPond TV channels
Make sure lhal your TFox s connecled lo lhe nlernel and reslered
My BigPond TV channels are empty
you've |usl reslarled your TFox, l nay lake a ew nnules lo conpele
the reset and connect to BigPond TV
The quality of my BigPond TV channels is poor
To chane your neda slreann sellns o lo 'nlernel Conneclon' under
'Settings from the T-Box
'
nan nenu. lhs s unsuccessu, ca supporl
on 13 2200
If you exceed your BigPond monthly usage allowance your connection will slow
and due lo lhe sower speed, your FPond T\ servce w nol work.
58
The T-Box
, ncudn lhe varous equpnenl and ree or pad servces, lhal are
available, must be installed and used exclusively in Australia and in accordance
wlh lher nslruclons or use.
The T-Box and the services offered in conjunction with it are strictly for private
use lo lhe excuson o any olher use. The user's hone nusl have a FPond
Froadband nlernel conneclon lo uy benel ron lhe TFox.
THE WORKING
CONDITIONS
TECHNICAL
INFORMATION
Model: Telstra T-Box
Power supply: +1?\DC1.o/ power suppy (lhs power suppy shoud nol be
repaced excepl wlh lhe sane power suppy provded by Teslra).
T-Box
dimensions: ??0x??0xo?.onn (L x W x D)
Remote control dimensions: 186x48x20 (L x W x D)
Remote control battery: 2x AAA
IR Range: Up to 8m
Remote Weight: 140g
Operating temperature: 0C to 50C
Teslra reserves lhe rhl lo nody lhe TFox, l's accessores, equpnenl,
solware elc., wlhoul nolce.
59
PRODUCT
WARRANTY
Voluntary Product Warranty
In addition to your Statutory Rights and subject to the conditions in the next
paragraph, Telstra also warrants that this product will be free from any defect in
materials or workmanship under conditions of normal use for a period of 24 months
ron dale o purchase.
We do not warrant that the product will be free from defects caused by an accident,
misuse, abuse, improper installation or operation, vermin infestations, lack of
reasonable care, unauthorised modication, loss of parts, tampering or attempted
repair by a person not authorised by Telstra; or where the product has been
danaed by hlnn or a nans power sure.
Where a valid claim is made under this Voluntary Product Warranty, we will, at no
cosl lo you, repar or repace lhe producl wlhn a reasonabe lne. Sub|ecl lo your
Statutory Rights, if your claim under this Voluntary Product Warranty is not valid,
you may be charged a fee under this Voluntary Product Warranty for the service and
or any drecl cosls assocaled wlh havn lhe producl devered or servce.
To make a claim under this Voluntary Product Warranty, you must provide proof
of purchase and call T-Box
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