134. Answer: A. Project Communications Management The Project Communications Management processes include the following: 10.

1 Communications Planningdetermining the information and communications needs of the project stakeholders.10.2 Information Distributionmaking needed information available to project stakeholders in a timely manner.10.3 Performance Reportingcollecting and distributing performance information. This includes status reporting, progress measurement, and forecasting.10.4 Manage Stakeholdersmanaging communications to satisfy the requirements of and resolve issues with project stakeholders. 135. Answer: D. Communications Management Plan ...Sample attributes of a communications management plan can include: Communications item. The information that will be distributed to stakeholders. Purpose. The reason for the distribution of that information. Frequency. How often that information will be distributed. Start/end dates. The time frame for the distribution of the information. Format/medium. The layout of the information and the method of transmission. Responsibility. The team member charged with the distribution of information. 136. Answer: A.

137. Answer: C. PMBOK Guide, page 229, Section 10.2.2.2 Information Gathering and Retrieval Systems Information can be gathered and retrieved through a variety of media including manual filing systems, electronic databases, project management software, and systems that allow access to technical documentation, such as engineering drawings, design specifications, and test plans. 138. Answer: C. PMBOK Guide, page 227, Section 10.1.2.2 Communications Technology ...Communications technology factors that can affect the project include: The urgency of the need for information... The availability of technology...

 The expected project staffing... The length of the project... The project environment... 139. Answer: B.

140. Answer: B. PMBOK Guide, page 229, Section 10.2.2.1 Communications Skills ...As part of the communications process, the sender is responsible for making the information clear and complete so that the receiver can receive it correctly, and for confirming that it is properly understood. The receiver is responsible for making sure that the information is received in its entirety and understood correctly. 141. Answer: D. PMBOK Guide, page 226, Section 10.1.2.1 Communications Requirements Analysis ...Information typically required to determine project communications requirements includes: Organization charts Project organization and stakeholder responsibility relationships Disciplines, departments, and specialties involved in the project Logistics of how many persons will be involved with the project and at which locations Internal information needs (e.g., communicating across organizations) External information needs (e.g., communicating with the media or contractors) Stakeholder information. 142. Answer: C. PMBOK Guide, page 229, Section 10.2.2.1 Communications Skills ...As part of the communications process, the sender is responsible for making the information clear and complete so that the receiver can receive it correctly, and for confirming that it is properly understood. The receiver is responsible for making sure that the information is received in its entirety and understood correctly. 143. Answer: A.

PMBOK Guide, page 231, Section 10.3 Performance Reporting The performance reporting process involves the collection of all baseline data, and distribution of performance information to stakeholders. Generally, this performance information includes how resources are being used to achieve project objectives. Performance reporting should generally provide information on scope, schedule, cost, and quality. Many projects also require information on risk and procurement. Reports may be prepared comprehensively or on an exception basis. 144. Answer: C. PMBOK Guide, page 229, Section 10.2.2.1 Communications Skills ...Communicating has many dimensions: Written and oral, listening, and speaking Internal (within the project) and external (customer, the media, the public) Formal (reports, briefings) and informal (memos, ad hoc conversations) Vertical (up and down the organization) and horizontal (with peers). 145. Answer: C. PMBOK Guide, page 229, Section 10.2.2.3 Information Distribution Methods Information Distribution is information collection, sharing, and distribution to project stakeholders in a timely manner across the project life cycle. Project information can be distributed using a variety of methods, including: Project meetings, hard-copy document distribution, manual filing systems, and sharedaccess electronic databases Electronic communication and conferencing tools, such as e-mail, fax, voice mail, telephone, video and Web conferencing, and Web publishing Electronic tools for project management, such as Web interfaces to scheduling and project management software, meeting and virtual office support software, portals, and collaborative work management tools. 146. Answer: A.

147. Answer: B. PMBOK Guide, page 230, Section 10.2.2.4 Lessons Learned Process ...Some specific results from lessons learned include:

 Update of the lessons learned knowledge base Input to knowledge management system Updated corporate policies, procedures, and processes Improved business skills Overall product and service improvements Updates to the risk management plan.