E-COMMERCE

LISTENING

BEFORE YOU LISTEN

Did you know that...?
other letters are used in 1 Which of the following definitions best describes e-commerce?
computer language?
a. The buying and selling of products and services between firms or
Here are some examples:
BLearning = Blended
people.
Learning: the combination of b. The buying and selling of goods and services on the Internet,
multiple approaches to especially the World Wide Web.
learning, including E- c. The commercial exchange of goods and services.
learning;
C-programming = a 2 Which of the following goods or services would people normally buy /
general-purpose, procedural,
imperative computer contract on the Internet?
programming language;
D-programming = an object-
oriented, imperative,
multiparadigm system
programming language;
F-programming = a
compiled, structured, array
programming language
especially well suited to
education and scientific
computing; Gmail = free
Webmail and POP3 e-mail
service provided by Google,
etc.

3 Look at the pictures and the title of the unit and decide if the listening
text will be about:
a. different types of e-commerce
b. how to carry out e-transactions
c. services and goods people buy / contract on the Internet.

176 UNIT 7
4 The letter E is often used when we talk about some kind of electronic
services or objects, for example E-commerce. Match the words most
frequently used with the letter E.

bay business Did you know that...?

bank cat the biggest five online

e-commerce sites in 2006
were Ebay.com,
solutions E- fit Yahoo.com, Amazon.com,
Google.com and Buy.com?
government Source:
newspaper http://en.wikipedia.org/wiki/
mail ice-cream Electronic_commerce

WHILE YOU LISTEN

5 Listen to Claire, Alice and Dan, and check your predictions in Exercise 3.

6 Listen again and choose the best option.

a. Claire told her brother not to
i. do his banking on-line.
ii. buy a certain product on the Internet.
iii. use his credit card on the Internet.

b. Claire told her brother to get what he wanted from a

i. bank.
ii. florist or supermarket.
iii. gift shop.

c. Alice said that the best electronic commerce options was / were
i. Amazon.
ii. Ebay.
iii. Ebay and Amazon.

d. Alice said that to make an electronic purchase it was necessary to

i. have a credit card.
ii. be over 18 years of age.
iii. register and get a password.

e. Dan said he would never

i. buy food on the Internet
ii. get a car repaired through the Internet
iii. get any service through the Internet

f. Dan’s wife got

i. her Toyota repaired through the Internet
ii. the pest extermination service through the Internet
iii. all their food through the Internet

COMPUTERS AND THE WWW 177

 7 Listen again and say if these statements are true, false or not mentioned.
Joke Time
Some interesting messages
on a computer screen:
C:V> Bad command or file
name! Go stand in the
corner.
AFTER YOU LISTEN
8 MINITEST Copy and complete this conversation in your notebook using
11th commandment - Covet
not thy neighbowr’s
Pentium.
Smash forehead on
keyboard to continue...
Error: Keyboard not
attached. Press F1 to
continue.
Press any key... no, no, no,
NOT THAT ONE!
Press any key to continue
or any other key to quit.
Hit any user to continue.
9 Listen to the dialogue again and practise saying it. Roleplay it with a
178 UNIT 7
a. Claire thinks it is dangerous to purchase things on the Internet.
b. Alice thinks it is OK to buy a car on the Internet.
c. Alice says it is possible to buy anything from the Internet.
d. Alice says that once the wrong packages were left on her doorstep.
e. Dan thinks that doctors and dentists are jobs with high credence value.
f. Dan says that the pest extermination people did a good job in his house.
the words in the box. Listen to the recording and check your answers.
14 pts.
. card . country . credit card . Internet (2) . name . password (2)
. postage . Purchase Order . register (2) . sites . user
Elaine: You can get it from the __________.
Rodrigo: I have never bought anything from the __________.
Elaine: It's easy. First, you’ll need a __________, for example Visa or
Mastercard.
Rodrigo: I don't have one but I could ask my father to use his
__________.
Elaine: Then, you’ll have to __________ some details such as your
__________ and surname, your address and telephone
number.
Rodrigo: What if you live in a different __________?
Elaine: It doesn't matter; __________ will be a little bit more
expensive but they will send it to you wherever you live.
Rodrigo: Does it take long?
Elaine: A couple of weeks. But remember to write down your
__________ and __________ name when you __________ -
you’ll need it in the future.
Rodrigo: I always use the same __________ for all the Internet
__________.
Elaine: Ah, and write down the __________ number so you can
track down where your package is.
0 5 10
REVISE AGAIN to 4 GOOD JOB! to 9 EXCELLENT! to 14
partner.
10 Ask your partner the correct questions to fill in the e-commerce purchase
form.
For example:
What is the name of the organisation you work for? or Where do you work /
study? Where do you live? etc. American v/s
British English
Name of organisation*
practise (verb) /
Address* practice (noun)

practice (verb
Town / City* and noun)

Region

Country*

Contact person's full name*

Contact email address*

(The User ID and password will be sent to this email address - one or more email Quote of the day
addresses can be entered separated by a comma) “The real danger is not that
computers will begin to
Contact telephone number* think like men, but that men
will begin to think like
Payment method (tick) a. credit card b. cheque c. postal order computers.”
d. bank transfer e. paypal Sydney J. Harris
Fields with * are obligatory

11 Match the products (a – c) with the e-advertisements (i – iii).

a b c

Incorporated digital Carved in original

camera,100 free text Published in ebony with ivory
messages. Different 2005 by Random ornaments. Bidding
colours. Paypal House. Author price US$20. The
payment system or via J.K. Rowling. price does not include
postal order. postage or package.
i ii iii
SELF - EVALUATION
What problems did I have to speak in English?
What can I do to overcome them?

COMPUTERS AND THE WWW 179

 JUST FOR FUN
Friendship bracelets
Why are there knots in a friendship bracelet?
Because knots are a symbol of unity, a bond that cannot be broken.

How to Make a Friendship Bracelet

Materials
Different colours of hemp, twine, wool, etc.
Optional - various beads with large holes.
Cardboard piece 20 x 30 cm.
Large clip or masking tape.
Procedure
(Measurements may vary depending on your desired length).
• Cut a two metre piece of wool. Loop it to make two 20 cm strands and two 50 cm strands.
Tie a knot about 2 cm from the end. Cut the pieces to make four individual pieces. You
should now have 2 short strands and two longer strands all tied together at the end.
• Secure the knotted end to a piece of cardboard, using a clip, or to a table with masking
tape. Pull the 20 cm strands tight and secure to board or table. These will be strands 2 &
3 on the diagram. To make working with the longer strands less difficult, you may
gather each one up to a manageable length and secure with wire. Give yourself slack as
needed. As you improve at your braiding you will no longer need to secure the wool to
a board, but at first this step really helps.
• Make the knots using the instructions below.

Cross 1 over 2 & 3 Pass 4 under 2 & 3 Cross 1 over 2 & 3 Pass 4 under 2 & 3, Repeat this
and under 4. and over 1. Then up and under 4. then through the loop process to make
through the loop you have created by more knots.
you have created by 1. Tighten.
1. Tighten.

source: www.amazingmoms.com/htm/artfriendshipbracelet.htm

180 UNIT 7
 PROJECT
1 Have you ever had a pen friend? A pen friend is a
person that you know only from writing letters to.
In small groups, find a cyber pen friend and write
him / her an e-mail.
2 Some suggested sites to look for a pen friend are:
www.iwaynet.net
Pen Pal Exchange – schools looking for pen pals
www.kidsmc.com/penpal
International Kids & Teens Penpal Club
www.cyberfriends.com
Cyberfriends
3 In your e-mail include the following information:
First names of all members of your group.
Your ages.
The country and city you are from.
Some basic information about Chile.
Why you are writing the e-mail.
What kind of pen friend you are looking for .
4 Show your teacher the e-mail before you send it.
5 If you receive an answer, share it with the rest of
the class.

American v/s
British English

pen friend

pen pal

SYNTHESIS
In this unit we have learnt
Vocabulary related to computers, e- To express possibility with might and could.
commerce, and the Internet. She might still come to the party.
• boot • bug • cookie Where do you think they are? They could be in
• crash • driver • hardware the mall.
• keyboard • laptop • network To match signs with words and their
• printer • search • software meaning
• surf • world wide web @ at & and £ pound
How to fill in electronic forms. % percentage (.......) parenthesis

Recognise and use homographs - words that

are spelled the same but have different
meanings. Eg. boot, mouse, bug, driver.

COMPUTERS AND THE WWW 181

 EXTRA ACTIVITIES
1 Fill in the blanks with the words in the box.

. diseases . e-mail . fun . reproduce

. suspicious . transmitted . virus . written

How a Computer Virus is Created

Did you know that a computer a.) ___________ is a destructive computer programme that is
b.) ___________ over the Internet? Viruses are intentionally c.) __________ to mess up your
computer; some folks like to do this stuff for d.) _______, I guess. In real life, viruses are very
simple and tiny life forms that live only to e.) ___________ - they often cause f.)
__________. In web terms, a virus is a nasty little computer programme that also seeks to
reproduce, and muck up your computer in the process. Most viruses are spread through g.)
___________ attachments, so you should never open an email attachment that looks h.)
__________, even if it's from someone you know.
www.lcusd.net/pcy/tech

2 Match the following vocabulary words from the text above.

a. folks i. to ruin something
b. mess up ii. to propagate
c. muck up iii. group of things or ideas
d. spread iv. to create disorder in
e. stuff v. very small
f. tiny vi. group of people

3 Complete the following statements. Compare them with your partner.

a. I usually surf the net to _______________________________.
b. I only chat with _____________________________________.
c. I surf the net _____ hours a day.
d. I use www.elrincondelvago.cl to _______________________.
e. I use my facebook account to _________________________.

4 Fill in the blanks using might or could.

a. My parents went to the mall. They _________ be in the electronic store now.
b. Today is a cloudy day. It _________ rain tonight.
c. Mary _______ be the one who lost Fred's MP4.
d. James Bond is shooting in Antofagasta. He ________ be shooting in Santiago next week.
e. If you download information from different web sites, you _______ saturate your computer.

182 UNIT 7
 CONSOLIDATION ACTIVITIES
1 Work with your partner. Look at the pictures and write situations that may happen.

a. If you _____ you will have to ____.

b. If David __________________

c. If we ____________________

d. If I ______________________

e. If they ___________________

2 Work with your partner and find eight hidden computer words.
Hidden Computer words

S R S O M L A P T O P E X I
O A C I A M D R A O B Y E K
F A N O O X O M I Z G O C W
T G Y J O I X S I Y M C W P
W I K M U K H R R Y C I B D
A O P I T A I N T E R N E T
R L M N C U N E I E P O R M
E L S K A G H G G Q O T H B
C U E T N E S U I W A R C W
T R R Z M I B S U R F I N G
Answer: bug, cookie, hacker, internet, keyboard, laptop, software, surfing

3 A glossary of computer words.

a. Find the definitions and characteristics of the words you found in exercise 2 and write them in your
notebook.
b. Find more words related to the topic and add them to your glossary.
c. Add some pictures or photos to illustrate your work.

COMPUTERS AND THE WWW 183

 TEST YOUR KNOWLEDGE
READING COMPUTER VIRUSES
A computer virus is a computer programme
written to alter the way a computer operates,
without the permission or knowledge of the
user, by hiding in other programme files.
Though the term is commonly used to refer to
a range of malware, a true virus must do these
two things:
• replicate itself
• execute itself
A computer virus will pass from one computer
to another like a real life biological virus passes
from person to person. For example, it is
estimated by experts that the Mydoom worm
infected a quarter of a million computers in a
single day in January 2004. Another example is
the Iloveyou virus, which occurred in 2000 and
had a similar effect. There are tens of
thousands of viruses out there, and new ones
are discovered every day.
One of the most common types of viruses is
the e-mail virus which uses e-mail messages as
a mode of transport. These viruses often copy
themselves by automatically mailing copies to
hundreds of people in the victim’s address
book.
Source: www.wikipedia.com
LISTENING HACKERS
3 Listen to a conversation between two friends,
Jerome and Gary, and decide which one of them
5 pts.
a. mentions the NASA website.
LANGUAGE
4 Use one of the verbs in the box in the correct
form to complete these sentences. 4 pts.
. buy . help . learn . send
184 UNIT 7
1 Read the text about computer viruses and say if
these statements are true, false or not
mentioned. 6 pts.
a. A virus is a computer programme written and
used without the permission or knowledge of
the user of a computer.
b. Creating viruses is illegal.
c. A computer virus is similar to a biological
virus in that is passes from one computer to
another.
d. The Iloveyou virus infected nearly 250,000
computers.
e. To infect your computer through an e-mail
virus you must open the address book first.
f. There are tens of thousands of viruses on the
Internet.
2 Read the text again and find words that mean
the same as these. 4 pts.
a. To reproduce.
b. A person with special knowledge or ability.
c. Contaminate.
d. A usually short communication transmitted
from one person to another.
b. says he would like to have a hacker friend.
c. says hacking is illegal.
d. thinks that hacking is harmless fun.
e. says that hacking might promote racial
hatred.
a. She will come to the party if you __________ her
an invitation.
b. I __________ you with your homework if you want.
c. If Peter __________ Spanish this year he will travel
to Honduras.
d. Lorna __________ the computer if her mother
lends her the money.
5 Join the two parts and write the complete 7 What do you think might happen? Write
sentences. 3 pts. sentences following the example. 3 pts.

If the weather is good

he will call you at work.
tomorrow.
If you give him your number. if you give her the recipe.
we will go on a long trip to a
She will make a fruit cake.
the mountains. He might catch some fish.

6 Change the sentences using could / might. Follow

the example. 3 pts.
It is possible they will buy the car.
They might buy the car.
a. Perhaps they will come to visit.
b. It is possible she will call you tomorrow. b c
c. Perhaps they will arrive late.

0 7 15 22 28
KEEP TRYING to 6 REVIEW to 14 WELL DONE! to 21 EXCELLENT! to 28 TOTAL PTS

SELF - EVALUATION
In this unit I have...
YES NO YES NO
Reading Speaking
- grasped the main idea of the texts. - practised effective group and pair skills.
- answered most questions correctly. - expressed my point of view
- interacted with other students to do appropriately.
the reading exercises correctly. - used the correct structures to
- learnt how to interpret statistics and express my opinions.
numerical information. - made myself understood even if
- matched headings with paragraphs. I have made some mistakes.
- discussed and justified points of view.
Listening Writing
- focused both on details and the - been aware of the purpose of
general idea of the text. my writing.
- followed directions effectively. - actively revised my own writing.
- filled in gaps with the correct - learnt how to write a short
information. advertisement.
- chosen the correct alternatives. - learnt how to fill in forms.
- listened for specific information.
COMPUTERS AND THE WWW 185
 UNIT 8

JOY FROM WORK

In this unit you will learn to: You will also learn:
READING: use scanning to localise specific information / identify GRAMMAR: should and must / sequence markers.
specific information / predict content from cognates / infer VOCABULARY: words related to jobs, professions and the
meaning of words from the context. job market.
LISTENING: localise specific information / relate speakers and
speech / discriminate between correct and incorrect information. You will use the following text types:
PRODUCTION: write a job advertisement / write a Curriculum Vitae READING: job advertisements / an extract from a book.
/ fill in a form / participate in a job interview / discuss a topic. LISTENING: personal reports / a job interview /
FUNCTIONS: express recommendations and obligations / a telephone conversation.
express opinions / express sequence.
You will pay special attention to these values
Reflecting on the importance of jobs.
Respecting and accepting any kind of job.

186
1 Match the jobs in the pictures (a. - c.) with the expressions in the bubbles (i. - iii.)

American v/s
British English
a b c
carburettor
i ii iii / /

It’s the carburettor carburator

Keep your mouth
You get used / /
but we should open wide, please.
to the darkness
check the engine We will get it out
after a while.
as well. in no time.

2 Find ten occupations in this Word Search 3 In pairs discuss which of the jobs below are:
puzzle.
a. exciting d. dangerous
b. boring e. well-paid
P O L I C E M A N E D c. difficult f. easy
I A A S D F G H A G R
L S Z D F H J K C K I
O T X Z C V B M T V V
T E A C H E R U O R E
U G C V B N M M R M R
J H Q W E T Y U I R Q
H M E C H A N I C G G
R G H J K L O S A W Q
T N T E N G I N E E R
U U W H J Y P O C W U
E R E V K Y G J O R I
W S R E T Q A F O T O
B E Y T O A W D K Y P

187
 LOOKING FOR A JOB
READING
BEFORE YOU READ It's a tradition
in his family to work as a
chef. Unfortunately, he
has a very soft heart.

1 Which of the following activities would you consider an option for your
American v/s future? Which ones would you never consider? Explain your choice.
British English a. acting in films or the theatre.
b. looking after small children.
film
c. preparing and serving food.
d. repairing cars.
movie e. repairing computers.
f. teaching at a university.
g. working in a hospital.
h. working in a science lab.
i. working in a shop.
j. working in the tourism industry.

2 In which of the following sources would

you look for job offers?
a. A local shop or supermarket
advertisement board.
American v/s
b. A Municipal social services department.
British English
c. Friends and relatives.
theatre d. Newspapers.
e. Radio announcements.
f. Websites.
theater g. Yellow Pages.

188 UNIT 8
3 Which of these words look or sound similar in Spanish?
. agent . benefit . customer . cook . director
. employee . gastronomy . manager . reservations . salary . wages

4 Mark from 1 (not important) to 5 (extremely important) the factors you

would consider when choosing a job:
a. additional benefits (bonuses, company car, commissions, etc.).
b. distance from home to work.
c. good working environment.
d. job stability.
e. possibility of extra training.
f. possibility of promotion.
g. salary.

WHILE YOU READ

5 Scan the two job advertisements on page 190 and check which job:
a. allows on-line application. d. pays less than US$10 per hour.
b. is a part-time position. e. provides paid training. Learning
c. is based in Seattle. f. requires previous experience. tip

6 Read the texts and find the following information. Sometimes, it is not
necessary to read the
a. Duties. e. Job number for the part-time whole text to understand
b. Experience. position. it. You can use a
c. Hourly wage. f. Languages spoken. technique called scanning
d. Jenny Milder’s position. which means reading
quickly through a text to
find specific information
7 Read the texts more carefully now and decide which of the following required.
topics are not mentioned in either of the ads:
a. Special benefits. d. The name of Sunrise Senior
b. The countries Sunrise Senior Living manager.
Living operates its e. The phone number to call to
communities in. apply for the job as a cook.
c. The date training starts for the f. Holiday entitlement.
call centre position.

8 Read the texts once more. Are these statements true or false?
a. Job number 1 involves receiving and making phone calls.
b. Job number 2 requires knowledge of sanitary procedures.
c. People applying for job number 2 must speak German.
d. Wages for job number 1 depend on experience.
e. You can apply for Job number 1 on the phone.

JOY FROM WORK 189

 Source: www.job-hunt.org

190 UNIT 8
AFTER YOU READ

Language Note
Recommendations and obligations

1. Compare these sentences.

a. You must be 18 to vote.
b. You are an adult now so you should vote.
c. I must eat to live.
d. I should eat more vegetables and fruit.

2. Which sentences express

obligation, necessity?
recommendation, suggestion, a good idea?

3. Notice that sentences a, c say that something is necessary,

unavoidable, while sentences b, d say that something is a good
idea but not absolutely necessary.

Should expresses a recommendation.

Must expresses an obligation.

9 Look at the pictures and write sentences with should or must.

Example: A car is coming! He must look out!

a b c

You are
dismissed

d e f

JOY FROM WORK 191

 10 Fill in the blanks in this conversation using must or should. Listen and
Joke Time
The requirements of this job
Employer:
“In this job we need
someone who is
responsible.”
Applicant:
“I’m the one you want. In
my last job, every time
anything went wrong, they
said I was responsible.”
11 Play the “Guessing the Job” game in groups of 5 - 8 students.
check and then practise the conversation.
Employer: The rules are very simple. You _____ arrive at 8 am every
day and leave at 6 pm.
Employee: No problem. This is from Monday to Friday, right?
Employer: Yes. Saturdays and Sundays are free. When you come, you
________ sign this card so we will know you are in.
You ________ also sign it before you leave in the evening.
Employee: ________ I bring my lunch from home or are there any
restaurants nearby?
Employer: I think you ____ bring your lunch. The nearest diner is 20
minutes from here and your lunch break is only one hour.
Employee: How about working clothes? ________ I bring my own or
do we get clothes here?
Employer: We will give you a uniform. But you ________ wash it
every week.
a. Each student thinks of a job (the more unusual the better!).
b. The other students in the group ask questions about the job that can
be answered only Yes / No.
c. The first person to guess the job gets a point.
d. Some questions you can ask are:
• Do you work indoors or outdoors? / in a factory or an office? / with
your hands? / regular hours? / at weekends? / long hours? / with
people? / with machines?
• Do you wear a uniform?
• Are you in the service industry?
• Do you sell something?
• Must you have special qualifications to do your job?

12 Look at the list of requirements for the position of a sales clerk. Write a
short job advertisement for the position using must / should.
Example:
Sales clerk needed for Happy Feet shoe shop in Mansel. The ideal person
for the job must be over 18, he / she ______ and he / she should _______.

Sales clerk - Requirements:

American v/s Must be: Should:

British English • over 18. • live near the shop.
• a team player. • have good interpersonal skills.
café • willing to work weekends. • speak a little bit of Spanish.
• responsible and honest.
diner SELF - EVALUATION
What problems did I have in this lesson?
What did / can I do to overcome them.

192 UNIT 8
 WHAT’S MY JOB?
LISTENING

BEFORE YOU LISTEN

1 Copy and complete these sentences in your notebook using the words in
the box.
a. What does he do for a __________? Learning
b. All __________ and no play makes Jack a dull boy. tip
c. One of my most important dreams is to enter the teaching
__________.
Watch out for the
d. If you want _______ the best thing to do is visit the _______ office, difference between work
they will get you a ________. and job.
e. In times of crisis many people are __________.
Job is the regular activity
which a person does to
. to work . employment . job . living . profession . unemployed earn money or a particular
piece of work, while work
is an activity to do which a
2 Which of these words would you expect to find in a text about jobs person uses physical or
and work? mental effort.

. activity . advertisement . education . patience a. After I finish school I will

look for a job. It can be
. psychologist . salary . security . university anything at first -
cleaning, working in a
3 Put the words in the box in the correct area of the diagram. shop or looking after
children.

b. Hurry up, John. We

have work to do. The
dishes must be washed,
and the beds must be
indoors either outdoors made.

. baking . carpentry . cleaning . computer repair

. cooking . driving . gardening . hair dressing . selling clothes
WHILE YOU LISTEN
4 Check your predictions in exercise 2.

5 Listen to three people talking about their jobs and identify what they do.
a. Speaker I is
i. a cook ii. a gardener iii. a kindergarten teacher
b. Speaker II is
i. a policeman ii. a psychologist iii. a security officer
c. Speaker III is
i. a gym instructor ii. a postman iii. an athlete

JOY FROM WORK 193


Joke Time
It might be a good idea for
you to become an engineer
if...
• you think the real heroes of
“Apollo 13” were the
mission controllers.
• you have owned a
calculator with no equal
key and know what RPN
stands for.
• you have trouble writing
anything unless the paper
has horizontal and vertical
lines.
• your ideal evening consists
of fast-forwarding through
the latest sci-fi film looking
for technical inaccuracies.
• you think the value of a
book is directly
proportionate to the
amount of tables, charts
and graphs it contains.
194 UNIT 8
6 Listen again and decide which of the speakers:
a. has carried tons of things.
b. is very patient.
c. loves outdoor activities.
d. must get tough with customers sometimes.
e. started the job very young.
f. wears a uniform.
7 Copy these sentences in your notebook. Then listen again and complete
them with not more than two words.
a. When Speaker I was young, she was the oldest of ___________ in her
family and both her parents worked.
b. At first, Speaker I wanted to become a ___________.
c. Speaker II thinks that to do his job well, he needs ___________ of
everything.
d. Speaker II has worked in this area of work for a long time and in places
such as ___________ and ___________.
e. Speaker III says he is so fit that he could run the ___________
Marathon.
f. Speaker III has been doing this job for ___________ years.
SELF - EVALUATION
How much did my predictions help me understand the text?
How did I do in the listening activities?
AFTER YOU LISTEN
8 MINITEST Stephen is talking about his job. Copy the paragraph in your
notebook and fill in the gaps with the words in the box. 10 pts.
. country . education . engine . farm . garage . mechanic
. primary . repair . town . tractors
The thing is I had no formal ___________ so I had very few options. We
lived in the ____________, 30 kilometres from a small ___________,
and school was very far away. I barely finished ___________school and
then my parents didn't think I needed any more. And it was obvious I
would stay in the country and help my parents on the ___________.
But I was fascinated with mechanical things such as cars, motor bikes
and ___________. I wanted to know how they worked and what made
them move. I learnt how to take apart any kind of ___________ and
then put it back together. And soon, I had my own ___________ and
everyone from the village and the nearby towns would bring their cars
to me and I would ___________ them. I'm very happy with my work.
I've been a ________ for nearly 35 years now.
0 3 7
REVISE AGAIN to 2 GOOD JOB! to 6 EXCELLENT! to 10
9 Work in groups of four students. Read the statements of three young
people who want to choose a future career. What job would you
recommend to them? Why?

Mike: I really enjoy working with people. I cannot imagine being

stuck in an office for eight hours. I need to move around and
talk to people. I love open spaces. I can see myself doing some
kind of job that requires physical activity but also interacting
with people.
Catalina: I am very creative and imaginative. I like working with my
hands and making new things such as clothes, pictures and
crafts. I love colours and textures. I have always been very good
with tools and technology.
Hellen: My thing is numbers. I have always been very good with
numbers and I do not even need a calculator to add big sums.
And I am a loner too. I like working on my own and not being
disturbed by other people. I can imagine myself working in a
quiet office.

10 Work in groups of three. Quote of the day

a. Listen to the people in exercise 9. “A man who works with
b. Choose one of them as a model to write about yourself. his hands is a labourer; a
c. Replace the parts underlined with your own ideas. man who works with his
d. Talk about yourself in your group. hands and his brain is a
e. Suggest a future career for each member of the group. craftsman; but a man who
works with his hands and
his brain and his heart is
11 Choose one of these issues and write five lines about it. an artist.”
Louis Nizer (1902 - 1994)
a. Are all jobs equally important? English lawyer
b. Do you think that some jobs should be done only by men? Which
ones?
You can use the following expressions:
I believe that … In my opinion …
I think / I don't think that … I consider that …
I don't agree with … I would say that ….

JOY FROM WORK 195

 GETTING READY TO WORK
READING
BEFORE YOU READ
1 Ask and answer these questions with your partner.
a. Have you ever filled in any forms?
b. Which ones?
c. Where?

2 Examine these illustrations. Which one is a

a. fax cover sheet? c. money deposit slip?
b. memorandum? d. supermarket receipt?
i
ii
FAX
FROM: MOODY’S
TO:
Jennifer Hewitt 23.10.2006 at 13.03
FAX:
Mr. Alan Davidson Cashier: Jenny
56 2 3415678
DATE:
7 September 2007 Fresh milk 1l 0.56
PAGES INCLUDING COVE
R 1 0.84
REF. Bread – white
Your money deposit Coca-cola 1l 0.45
CC
Accounts Toothpaste 0.33
URGENT TO CHECK Ham – smoked 0.66
COMMENTS ANSWER 0.23
Dear Mr. Davidson, RECYCLE Jelly beans
I would like to inform yo
u that the cheque you de
has been rejected due to posited with our bank Total: 3.17
the fact that the date wa
signature was not simila s missing and the
r to the one we have reg
istered in our files.

iv
iii MEMO
FIRST NATIONAL BANK
Deposit slip TO: All Personnel
Bank City Cash detail FROM: Director
Check
Month Year Telephone: 751 99 87 Cash
REF: Christmas Party
Day
e-mail: info@fnb.com
Current acct. I would &like &to &remind
Name: &all
&staff &that &this year’s
Savings Acct. Christmas &party will &b
Account Number: e
&held &in &the &cafeteria &on
Deposited by:
Signature Friday, 23 December &at
16.00.
Telephone / e-mail: Total:
See you &all &there.
Number of
documents: Director

196 UNIT 8
3 Are the words in the documents in exercise 2 similar in Spanish? What is
their Spanish equivalent?

4 What kind of a written document do you think you will need to apply for
a job?

5 Copy this form in your notebook and fill it in with your personal
information.

Did you know that...

Name: there are modern
Surname: techniques that allow
potential employers to
Place of Birth: match the personality of a
candidate to the
Nationality: requirements of a job just
Address: by asking them the right
questions?
Telephone Number:
It is possible that when you
ID Number: apply for a job you will be
Reference: given such a personality
test to answer.

6 Describe the situation in the picture. What are the people doing? Where
are they? How are they feeling?

JOY FROM WORK 197

 WHILE YOU READ

APPLYING FOR A JOB

I
time, you will need to present your
When you apply for a job, whether it is the first, the tenth or the hundredth
of writing that includes a
Curriculum Vitae, commonly referred to as a CV or a resume. This is a piece
backgro unds as well as your interests, references, publications,
summary of your educational and professional
presentations, awards, honours, and affiliations.

II
CV. How you lay out the CV is
The following template will give you an example of what to include in your
employer will want to go through a
entirely up to you, but remember that it must be readable at first glance – no
potential employer probably has a
CV that is written as one block of words with no spaces in between. Your
presented and readable. Second, he /
pile of CV’s to go through and will first of all choose the ones that are well
he / she even sees you. So
she will probably form his / her opinion on how your CV is presented before
concise. Nobody apart from your parents and grandparents wants
remember, be neat. And finally, be clear and
arten. Keep to the most
to read a 5-page CV detailing your acting or surfing experience while in kinderg
important facts. They are the only ones that matter.

III

SAMPLE CURRICULUM VITAE TEMPLATE

1. _________________________ 2. _________________________ 3. _________________________

Name: Date of Birth: Marital Status:
Address: Place of Birth: Spouse’s Name:
Telephone: Sex: Children:
Cell Phone:
Email :

4. _________________________
List in chronological order, include position details and dates.

5. _________________________
Starting with Secondary School and then any further studies.

6. _________________________
Certifications and Accreditations
Computer Skills

7. _______________________
Awards and honours
Publications
Interests
References

Source: How to Prepare Your Curriculum Vitae (How To? series) (Paperb
ack) by Acy Jackson and
198 UNIT 8
Kathleen Geckeis, 2003 edition
7 Read the test about curriculum writing quickly and check your prediction American v/s
in exercise 4. British English

8 Read the text again and identify the space (1. - 7.) where these headings honour
should go.
a. Additional Information. e. Optional Personal Information. honor
b. Contact Information. f. Personal Information.
c. Education. g. Professional Qualifications.
d. Employment History.

9 Read the text again and answer these questions:

a. What is another name for a curriculum vitae?
b. What information should you include in a typical CV?
c. What are the most important characteristics of a successful CV?
d. Which information in a CV is optional?
e. Why is it important to keep your CV concise and clear?

10 Read the text once more and find words that mean the same as these (the
number in brackets indicates the number of the paragraph in the text).
a. A person’s past experience, training, and education. (I)
b. Something given or granted as a merit or prize. (I)
c. A quantity of objects stacked or thrown together in a heap. (II)
d. Legible. (II)
e. A marriage partner; a husband or wife. (III)

AFTER YOU READ

Language Note
Sequencing

1. Look at the sentences.

First, I opened the door. Then, I turned on the lights. And finally, I
sat down.

2. What do the three sentences above express?

a. a list of events
b. a sequence of events
The sentences above express a __________ of events.

We could use other words to express the same sequence:

First Then Finally
First of all After that Lastly
First Second Third
Initially Next And then
The first stage was The next stage was… The final stage was
To begin / start with Following from that It finished with

JOY FROM WORK 199

 11 Look at the two timelines and construct two stories using sequencing
words.
a.

1917 1940 1961

John Kennedy was Kennedy became a Kennedy was
born lawyer elected President

b.
1535 1540 1541
Pedro de Valdivia Pedro de Valdivia Pedro de Valdivia
left Spain arrived in Chile founded Santiago

12 Put these events in the correct order using the sequencing words. Write
the sentences in your notebook. 8 pts.
Example:
He left the house. He turned the key in the lock. He closed the door.
First, he left the house. Then, he closed the door. Finally, he turned the key in
the lock.
a. You peel the apple. You wash the apple. You cut the apple into quarters.
b. She put on her coat. She put on her shoes. She put on her sweater.
c. They built the house. They bought the land. They bought the
construction materials.
Learning
d. To make a phone call you dial the number, put the coin in the slot, pick
tip up the receiver.

13 Put the pictures in the correct order and then

To write a successful CV.
a. write a description of the process using sequencing words.
• Keep your CV well
organised and make b. listen and check.
sure information is clear c. listen and repeat.
and listed in specific d. give your own simple recipe imitating the model.
categories or grouped
together.
• Keep your CV short and
relevant.
• Double check to make
sure you have listed all
the relevant information.
• Never use a mixture of
fonts or very fancy fonts;
stick to the standard
ones. 14 Using the headings provided in the text you read, write your own CV.
• Keep your CV up to
Remember to keep it neat, concise and clear.
date, rewriting it when
necessary.

200 UNIT 8
 TELL ME ABOUT YOURSELF
LISTENING

BEFORE YOU LISTEN

1 Which of the following do you think is acceptable interview behaviour?
a. Ask for explanations if you e. Sit down only after you are American v/s
don’t understand. told to sit down. British English
b. Be polite. f. Speak really loud so that
c. Have a drink or two before the everybody in the room can jewellery
interview. hear you.
d. Immediately ask how much g. Wear neat and clean clothes.
you will earn and how many h. Wear lots of perfume, make- jewelry
free days you will get. up, jewellery.
2 Unscramble and write these questions in your notebook. Then decide
which ones you would expect to find in a job interview.
Why job your you did last leave ?
a.
is What the weather like ?
b.
hire should I Why you ?
c.
Why you choose did career this ?
d.
is What favourite your food ?
e.
3 Which of the following words sound or look similar in Spanish?
. become . career . company . competitors . contribution
. experience . job . objective . performance . successful

4 Match the expressions and the pictures.

American v/s
British English

specialize /
a b c specialise

In three years Experience? specialize

I specialise in time I would like to be Yes, I have flown
shortbread pastry a professional tourist commercial planes
and cakes. guide in my city.
i ii iii for three years.

JOY FROM WORK 201


Did you know that...
research shows that most
employees make a
decision whether to employ
someone or not in the first
two minutes of the
interview?
That’s why it is very
important to make a good
first impression.
202 UNIT 8
WHILE YOU LISTEN
5 Listen to the first part of the interview and check your predictions in
exercise 2.
6 Listen to the first part of the interview again and say if these statements
are true or false.
a. John is the oldest of three brothers.
b. John’s last job was in Brighton.
c. John considers himself a pragmatic person.
d. When he finished school he first wanted to become a chef.
e. In the future, John wants to become a baker.
7 Copy the second part of the interview in your notebook. Listen again and
write the questions the interviewer asks.
Interviewer: a. ________________________________________?
John: First of all, the most important thing is job stability
and the second thing is chances for promotion.
Interviewer: b. ________________________________________?
John: Skills and abilities? As I said, I think I’m fairly
responsible, I’m punctual and I’m a hard worker who
is willing to learn new things.
Interviewer: c. ________________________________________?
John: I know I would be a trainee baker so my salary
expectations are not big.
Interviewer: d. ________________________________________?
John: One more thing I would like to add is that I’m an
honest person and if you hire me you will get an
excellent worker.
AFTER YOU LISTEN
8 MINITEST Write the words corresponding to these definitions in your
notebook. Pay attention to the clue letters. 10 pts.
a. The money a person receives for his / her work.
_____ a _____ a _____ y
b. A formal meeting in person, especially one arranged for the
assessment of the qualifications of an applicant.
i _____ _____ e _____ v _____ _____ w
c. Someone new to a field or activity who receives training.
_____ r _____ _____ _____ e e
d. To employ.
_____ i _____ e
e. A person concerned with practical matters.
p _____ _____ g _____ _____ _____ _____ c
0 3 7
REVISE AGAIN to 2 GOOD JOB! to 6 EXCELLENT! to 10
9 Practise a job interview in pairs. Take turns to be the interviewer and the
interviewee. You can use the questions in the interview in this lesson,
your own ideas and these suggestions.
Interviewer:
• If you could have your choice of any job, what would it be and why?
• How do you handle stress?
• What are some of the problems you have encountered in your past jobs?
• How did you solve the problems?
• What are your strengths and weaknesses?
Interviewee:
• Would there be opportunities for advancement, and how long before I
might be considered for one?
• What qualities do you prize the most?
• What are the most important problems to solve first?
• What will be the greatest challenge in the job?
• What qualifications are you looking for in the person who fills this job?

10 Play this memory game in groups of 4 to 6 students.

a. Imagine that you went to a job interview and took one object with
you.
b. Student 1 starts the game saying, for example: I went to a job
interview and took a pen with me.
c. Student 2 continues: I went to a job interview and took a pen and a
notebook with me.
d. Each consecutive student adds one object he / she took to the
interview.
e. The student who cannot name all the objects mentioned leaves the
game.
f. The winner is the student that lasts the longest in the game.

11 Which of the following outfits do you think is appropriate for a job

interview? Explain why.

a b c d e f

SELF - EVALUATION
Mention three important things you learnt in the English class this year.
Mention two problems you identified and managed to solve in the English
class this year.

JOY FROM WORK 203

 JUST FOR FUN
Funny Interview Behaviour.

Here are a couple of strange interview behaviours that are to be AVOIDED at all costs at
your next job interview.
1. Which of the behaviours below do you find the most acceptable? the most unacceptable? the
funniest? the strangest? Explain why.
2. What would you do if you were the interviewer? Would you consider giving the people the job? Or
would it depend on other factors?

nt c. When asked ab
nt for a vet’s assista out her hobbies th
a. This job applica applicant, for the po is
d a parakeet to the sition of a
brought her dog an d receptionist, stood
that she really love up and started tap
interview to show dancing around th
e office.
animals!

b. This trainee engi
neer asked to see
interviewer’s resum
e to see if she was
qualified to judge
the candidates.
fcase
Th is interview ee came in with a brie
d.
e floor. During the
the which he put on th
clock went off. He
interview, an alarm
iefcase, shut it off,
took it out of the br
id he had to go to
apologised and sa
.
another interview

American v/s American v/s

British English British English
apologize /
behaviour apologise

behavior apologize
204 UNIT 8
 PROJECT
1 Work in groups of three or four students.
2 Think of a very unusual, special job.
3 Prepare a Job Offered advertisement including:
5 Read the advertisements displayed and send
your CV to the one you like best.
6 In your group, read the CVs received and select
two candidates for an interview.

Name of the company and contact details 7 Carry out the interview following the examples
(name of person, telephone number, e-mail
you saw in this unit.
address).
Duties
Experience 8 Select one person for the job.
Salary
Training offered
Holiday entitlement, special benefits
Other

4 Write your advertisement on a nice piece of

paper, add attractive illustrations and display it
in the classroom.

SYNTHESIS
In this unit we have learnt

Vocabulary related to jobs, professions, the To write a successful Curriculum Vitae or CV.
job market, interviews and interviewing.
To write a sequence of events using
To distinguish different kinds of forms and sequencing words:
how to fill them in. • First · Then · Finally
• First of all · After that · Lastly
To express and differentiate between • Firstly · Second · Third
• obligation, necessity with must.
• recommendation, suggestion, good idea First of all, I bought the ingredients, then I took
with should. them home and finally I made the cake.
• You should eat at least three different
portions of fruit and vegetables each day. A fast reading technique to look for specific
• You must eat in order to live. information called scanning.

JOY FROM WORK 205

 EXTRA ACTIVITIES
1 Complete this conversation with questions about jobs. Then practise with a partner.
A. ___________________________?
B. I work in an electronic store.
A. ___________________________?
B. Yes, I really enjoy my job.
A. ___________________________?
B. I sell DVD's, LCD TV's, Plasma TV's.
A. ___________________________?
B. My brother? He works in a computer factory.
A. ___________________________?
B. He repairs computers.

2 Answer the following questions.

a. What do your parents do? Where do they work?
b. What do your brothers and sisters do? Where do they work?
c. Does everybody enjoy his / her job?
d. Would you like to work part-time? Why? Why not?

3 Choose the best alternative.

a. An interview is a formal / informal meeting.
b. You should send an extensive / non-extensive CV.
c. You have / don't have to talk about money.
d. Answer / don't answer questions about weaknesses.
e. Smile / don't smile during the interview.

206 UNIT 8
 CONSOLIDATION ACTIVITIES
1 Complete the following statements using must or should.
a. Rita has a toothache; she __________________

b. Tom will have a big test on Monday; he _______

c. If you are in London, you __________

d. Pilar is planning to work in the USA; she ________

e. When you drive, you ________________

f. If you have a pet, you ______________

2 Sequence Words. Use after, finally, first, next and then.

Bill is telling a friend what he does in the morning
before going to school.
(a) ______, I get out of bed. (b) ________, I have a
shower and get dressed. (c) _________, I have
breakfast. (d) ________ breakfast, I brush my teeth and
prepare my lunch box. (e) __________, I get on the bus
and go to school.

3 Match the definitions and the words in the box.

. appearance . appropriate . interview . position . resume

a. It is a job one is applying for.

b. It is a meeting where questions and answers are used to find out information at a job.
c. It is a summary of your academic and work history.
d. It is the way someone or something looks.
e. Right or acceptable for the situation.

JOY FROM WORK 207

 TEST YOUR KNOWLEDGE
READING DESIRABLE POTENTIAL EMPLOYEES
Studies show that employers look for certain features on the basis of which they decide if the
candidate will be a good employee or not. The top 5 requirements that most employers and
interviewers look for are:
• Excellent communication skills. You are confident and can relate to others around you - either
by verbal or written messages.
• It is essential to be honourable and you should remember to always give honest answers to
questions that are asked during the interview.
• Most employers will say that teamwork skills are essential so you should be able to show
examples of these in your previous job(s) in your resume.
• Being able to accept responsibility and deal with conflicts efficiently and successfully.
• You should be able to show examples of how you can be motivated and the methods that you
use to motivate others around you; also showing initiative is a good characteristic.
Source: “Applying and Interviewing for a job”, by L. Ann Masters, Ags Publishing, 1993

1 Read the text about what makes potential 2 Read the text again and find the synonyms of the
employees desirable and decide which following words (the number in brackets
characteristics are not mentioned. 2 pts. indicates the point where you can find the word):
5 pts.
a. Teamwork.
a. absolutely necessary. (2)
b. Communication skills.
b. confrontations. (4)
c. Flexibility and adaptability.
c. ability. (1)
d. Honesty.
d. manner or way of doing something. (5)
e. Motivation and initiative.
e. curriculum vitae. (3)
f. Efficiency in dealing with others and
conflictive situations.
g. Analytical skills.

LISTENING APPLYING ON THE PHONE

3 Listen to Steve, who is applying for a job on the telephone, and fill in the form below with the
corresponding information. 5 pts.
EMPLOYMENT HISTORY:
PERSONAL INFORMATION: Previous job: _____________________________
First Name: _______________________________ Name of employer _________________________
Last Name: _______________________________ Reason(s) for leaving job: ___________________
Address: _________________________________ EDUCATION:
Phone Number: ___________________________ Name of School: ___________________________
Position Applied for: _______________________ Profession: _______________________________

208 UNIT 8
 LANGUAGE

4 Fill in the blanks in this conversation. 5 pts.

Carrie: So, what kind of documents will

I need to apply for the _______?
Receptionist: Just your most recent ________.
Carrie: At what time is the __________? a b
Receptionist: You should be here at around 10 a. m.
Carrie: I’d really like to get this job. I
love working with ___________.
Receptionist: Well, if you make a good first
___________you’ll get the job.
c d
5 Put the pictures and the sentences in the correct i. Cut the brownies into big squares.
order. Then describe the process using sequencing ii. Get all the necessary ingredients.
words. 4 pts. iii. Mix all the ingredients together.
iv. Pour the mixture into a baking tin.

0 59 10 16 21
KEEP TRYING to 4 REVIEW to
to 18
9 WELL DONE! to 15 EXCELLENT! to 21 TOTAL PTS

SELF - EVALUATION
In this unit I have...
YES NO YES NO
Reading Speaking
- grasped the main idea of the texts. - practised effective group and pair skills.
- answered most questions correctly. - expressed my point of view
- interacted with other students to do appropriately.
the reading exercises correctly. - practised job interview techniques.
- scanned texts for specific - made myself understood even if
information. I have made some mistakes.
- predicted contents.

Listening Writing
- focused both on details and the - been aware of the purpose of
general idea of the text. my writing.
- followed directions effectively. - actively revised my own writing.
- made correct predictions. - written Curriculum Vitae.
- written a job advertisement.

JOY FROM WORK 209

 BIBLIOGRAPHY
• OXFORD LEARNER'S POCKET DICTIONARY. (English-Spanish). by Alison Waters editor. Oxford
University Press, 3th Edition. (May 22, 2003)
• DICCIONARIO STANDARD ESPAÑOL- INGLÉS. Larousse, Mexico. Nueva Edición. Incluye Version en
CDrom.
• PRONUNCIATION PRACTICE ACTIVITIES. Hewings, Martin, Cambridge University (April 29, 2004).
• TARGETING PRONUNCIATION. Sue F. Miller, Houghton Mifflin Company; 2nd Edition, (March 30,
2005).
• OXFORD DUDEN PICTORIAL SPANISH AND ENGLISH DICTIONARY. Oxford University Press, UK.
1979, 2nd Edition. (r. 1995)
• THE MACMILLAN VISUAL DICTIONARY. Prentice Hall Hispanoamericana, USA. 1st Edition, (1997).
• COLLINS COBUILD KEY WORDS IN SCIENCE AND TECHNOLOGY. Mascull, Bill Heinemann
Publishers,
UK. 1st Edition, (1997).
• TRACEY'S DECISION. Allen, Alexander. Prentice Hall Macmillan, UK. (January 1, 2001)
• A WORLD OF ENGLISH. Bampfield, Andrew et al. Cambridge University Press, UK. 1st Edition,
(1997).
Video, 60 min.
• WELCOME TO ENGLISH. Bampfield, Andrew et al. Cambridge University Press, UK. 1st Edition,
(1996).
Video, 60 min.
• FOR YOUR INFORMATION. Blanchard, Karen and Root, Christine, Addison Wesley Longman, USA.
2nd Edition, (October 6, 2006).
• THE BIG MISTAKE AND OTHER STORIES. Deriu and Stuart Nella, Ediciones Vicens Vives, España.
Audiolibro con CD, 51 min. 2nd Edition, (1998).
• VIDEO CONFERENCE. Falla, Tim. Heinemann Publishers, UK. 1st Edition Video, 55 min. (1996).
• MISSION APOLLO. Kerr, Lewis. Oxford University Press, UK. 1st Edition, (1998).
• AUSTRALIA AND NEW ZEALAND. Lindop. Christine. Oxford University Press, Inglaterra. (January 1,
2001).
• SKYJACK. Vicary, Tim. Oxford University Press, USA; New Ed edition (October 18, 2000).
• SILAS MARNER. Eliot, George. IndyPublish.com, Con Cassette. (December 2003).
• MURDERS IN THE RUE MORGUE AND OTHER STORIES. Allan Poe, Edgar. Kessinger Publishing,
(June 30, 2004).

210 BIBLIOGRAPHY
MORE WEB SITES
• http://www.sitesforteachers.com
Resources for teachers with many Educational sites.
• http://www.welltown.gov.uk
For children. They can visit different places in a virtual city.
• http://www.tolearnenglish.com
Resources for teachers and learners.
• http://www.lingolex.com/espan.htm
A colletion of TESL resources.
• http://www.saberingles.com.ar
An enjoyable website for ESL teachers and learners.
• http://www.englishraven.com/main.html
Educational site with resources for learning English.
• http://www.focusenglish.com/dialogues/conversation.html
A site to develop listening skills.
• http://skyblues67.chez.tiscali.fr/index.htm
A wide range of ESL activities.
• http://abcteach.com
A site for teachers with ESL activities.
• http://www.eslprintables.com
A site to get printable material.
• http://www.puzzle-maker.com
A site to develop puzzles.
• http://www.learnenglish.org.uk/kidstopics_frame.html
A site to develop reading, writing, listening, skills.

BIBLIOGRAPHY 211
Ediciones Cal y Canto Ltda.
© Global English 1º Medio

2009
Original text Jolanta Polk
Teaching English as a Foreign Language,
Dublin, Irlanda.
Teacher training, translation and English Literature,
University of Silesia, Poland.

Original illustrations © Ediciones Cal y Canto Ltda.

Design © Ediciones Cal y Canto Ltda.

General Publisher Jorge Muñoz Rau.

Publisher Alicia Manonellas Balladares.
Assistant Publisher Gloria Caro Opazo.
Ly-Sen Lam Díaz.
Designed by María Jesús Moreno Guldman.
Cover designed by María Jesús Moreno Guldman.
Layout by David Maldonado Cid.
Proofreading James Doo.
Illustrations Fernando Santander Tiozzo.
General Production Cecilia Muñoz Rau.
Production Assistant Lorena Briceño González.
Recording Producer Rodrigo González Díaz.
Photos Banco de Fotos Ediciones Cal y Canto.

Nº de Inscripción: 171.758
ISBN: 978-956-8623-47-0

All rights reserved; no part of this publication may be reproduced,

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