22 Locust Hill Drive, Innisfil, ON, L9S 1R8 705-436-1835 catgraham@bell.

net

Carol A. Graham

OBJECTIVE To obtain a position in a progressive business environment where I can utilize my previous work experience and education to make a positive contribution to your organization RELEVANT SKILLS & EXPERIENCE Proficient in MS Office applications (Word, Excel, PowerPoint, Access, Outlook), Quickbooks and Simply Accounting Knowledgeable in Administrative Procedures and Business Law Excellent Communication Skills; both verbal and written Exceptional Customer Service Skills dealing with internal and external customers Outstanding organizational and time management skills Adept at developing and maintaining detailed administrative and procedural processes, improving accuracy and efficiency Works well under pressure and tight deadlines with the ability to prioritize Demonstrated analytical and problem solving skills Excellent team player but also able to work independently when required

EMPLOYMENT

Provided high level client support in collaboration with other colleagues Acquisition of new accounts while maintaining existing account base Liason with other departments to ensure customer needs were met accordingly Attended onsite customer meetings regarding ordering and installation inquiries Received bonuses and profit sharing as a result of my professional dedication

Proficient in Microsoft Word, Excel, Powerpoint, Access, Outlook, Office Administration Procedures, Excellent communication skills; both written and verbal, works well under pressure and tight deadlines with the ability to prioritize. Excellent team player but can work equally as well independently. Ambitious, dedicated, loyal, dependable, analytical and problem solving skillsword, powerpoint, access, outlook, excel). Administrative Assistant Diploma from Grade Learning Barrie/Orillia Excellent Communication skills, detail oriented, reports and spreadsheets. Outstanding organizational and time management skills, work well under pressure and tight deadlines. Excellent team player, but works equally as well independently with minimal supervision.

Customer Service Burnetts & Struth Scottish Regalia, Barrie, ON Promoted from shipping/receiving to customer service within months of employment due to prompt knowledge of the product line Responsible for retail client orders including travel to customer locations Entered orders and coordinated with production to obtain manageable turn-around Checked inventory of raw materials Communicated with Scottish mill regarding weaving process to meet delivery deadlines Designed, coordinated and maintained efficiency in new shipping/receiving routine

22 Locust Hill Drive, Innisfil, ON, L9S 1R8 705-436-1835 catgraham@bell.net

Carol A. Graham

Administrator/Teacher The Village School Day Care Centre, Georgetown/Brampton, ON Provided care and performed administrative duties for centre consisting of 100 students and 15 full time staff and additional casual staff members Compiled and presented monthly reports to the Ministry of Community and Social Services to ensure continued compliance for licensing Directed day to day office operations providing support to staff, parents and students Liaised with the City of Brampton to obtain child care subsidies for families in need Facilitated classroom schedules, meal plans and parent interviews when required Coordinated class outings staff meetings, student productions and school newsletter
Proficient in Microsoft Word, Excel, Powerpoint, Access, Outlook, Office Administration Procedures, Excellent communication skills; both written and verbal, works well under pressure and tight deadlines with the ability to prioritize. Excellent team player but can work equally as well independently. Ambitious, dedicated, loyal, dependable, analytical and problem solving skillsword, powerpoint, access, outlook, excel). Administrative Assistant Diploma from Grade Learning Barrie/Orillia Excellent Communication skills, detail oriented, reports and spreadsheets. Outstanding organizational and time management skills, work well under pressure and tight deadlines. Excellent team player, but works equally as well independently with minimal supervision.

Excelled in my multitasking abilities in this fast paced environment

EDUCATION & CERTIFICATION Executive Administrative Assistant Diploma, Grade Learning, Orillia and Barrie, ON ECE Courses, Sheridan College, Toronto and Oakville, ON Customer Service Workshops, Georgian College, Barrie, ON ECE Workshops, Ryerson University, Toronto, ON High School Diploma (Honours Graduate), Sir Robert Borden High School

REFERENCES AVAILABLE UPON REQUEST

Proficient in Microsoft Word, Excel, Powerpoint, Access, Outlook, Office Administration Procedures, Excellent communication skills; both written and verbal, works well under pressure and tight deadlines with the ability to prioritize. Excellent team player but can work equally as well independently. Ambitious, dedicated, loyal, dependable, analytical and problem solving skillsword, powerpoint, access, outlook, excel). Administrative Assistant Diploma from Grade Learning Barrie/Orillia Excellent Communication skills, detail oriented, reports and spreadsheets. Outstanding organizational and time management skills, work well under pressure and tight deadlines. Excellent team player, but works equally as well independently with minimal supervision.