Kaiser Permanente: How Health Care is Delivered Today & in the Next Five Years

kp.org/oakland

Claude D. Watts, Jr.

Chief Operating Officer & Interim Area Manager Oakland Medical Center

About Kaiser Permanente

Kaiser Permanente is committed to helping shape the future of health care. Our mission is to provide high-quality, affordable health care services and improve the health of our members and the communities we serve. The Northern California Region serves over 3.4 million members. It includes over 7,000 physicians in The Permanente Medical Group and about 67,000 employees. The region has 21 medical centers and 73 medical offices. We are committed to building health communities. In 2012, we: Invested $904 million in Northern California communities Invested $7.4 million in Northern California safety-net providers Provided $19.8 million in community grants and sponsorships
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Health Care Reform: Kaiser Permanentes Perspective

The primary purpose of the Affordable Care Act is to provide more affordable coverage, ensure better access to care and improve the quality of care. Kaiser Permanente has long advocated for more access, efficiency, and better, more coordinated care in the nations health care system. We have been working to provide affordable health care to our members for 65 years.

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2013 Kaiser Foundation Health Plan, Inc. For internal use only.

Health Care Reform: Kaiser Permanentes Perspective

We strongly support health care reform and the development of the health insurance exchanges, because it creates a marketplace where millions of low- and middle-income individuals and small business owners will be able to buy affordable health coverage, some for the very first time.

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2013 Kaiser Foundation Health Plan, Inc. For internal use only.

A Time of Transformative Change

Kaiser Permanente Northern California is transforming health care with its integrated care modela system in which each members team of care providers work in concert to ensure the best possible care and outcomes. Since the 1940s, Kaiser Permanente pioneered a model of health care delivery that includes cutting-edge technology, evidence-based medicine, clinical excellence, and research. We are setting the standard in health care delivery, performance and quality. Our integrated approach to providing care is being replicated by others throughout the country.

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Transforming Care Delivery through Quality, Innovation, and Service

Kaiser Permanentes focus on quality and prevention is keeping people healthier; often preventing illnesses and disease from occurring in the first place. This is saving and improving lives, resulting in shorter and less frequent hospital stays. Our frontline teams have introduced quality improvement efforts throughout Kaiser Permanente hospitals, and we maintain the highest commitment to providing the best service experience in health care for our members and patients. When patients do become sick enough to require hospitalizations, our high-functioning care teams are at the ready, providing the best care, in a positive, healing environment.

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2013 Kaiser Foundation Health Plan, Inc. For internal use only.

Right Care, at the Right Time, in the Right Place

Our members are reaping the benefits of the Kaiser Permanente system, which provides them with personalized, high-quality, affordable care where and when they prefer. A shift in care delivery from the hospital to less-traditional settings when appropriate and convenient (to our outpatient clinics, via phone, telemedicine, and through physician visits online, for example) is good news for our members and patients.

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2013 Kaiser Foundation Health Plan, Inc. For internal use only.

Supporting our members and communities

HEALTH CARE REFORM | WHAT TO EXPECT

Kaiser Permanente 2013. All Rights Reserved.

SUPPORTING OUR MEMBERS AND COMMUNITIES HEALTH CARE REFORM | WHAT TO EXPECT

Adding more doctors

PHYSICIAN TOTALS, ALL PERMANENTE MEDICAL GROUPS

+500
PRIMARY CARE DOCTORS BY END OF 2013

17,012

14,641
2008 2009 2010 2011 2012 2013 2014

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KP.ORG/REFORM

July 10, 2013 | Kaiser Permanente 2013. All Rights Reserved.

SUPPORTING OUR MEMBERS AND COMMUNITIES HEALTH CARE REFORM | WHAT TO EXPECT

Alternative ways to access care

WITH KAISER PERMANENTE CARE, MEMBERS CAN:

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KP.ORG/REFORM

July 10, 2013 | Kaiser Permanente 2013. All Rights Reserved.

SUPPORTING OUR MEMBERS AND COMMUNITIES HEALTH CARE REFORM | WHAT TO EXPECT

Supporting members and our communities

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KP.ORG/REFORM

July 10, 2013 | Kaiser Permanente 2013. All Rights Reserved.

SUPPORTING OUR MEMBERS AND COMMUNITIES HEALTH CARE REFORM | WHAT TO EXPECT

Building for the future

CONVENIENT ACCESS = EFFICIENT PERFORMANCE

Facilities to be added by 2014

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KP.ORG/REFORM

July 10, 2013 | Kaiser Permanente 2013. All Rights Reserved.

Specialty Medical Office Building (SMOB) Opening January 6, 2014

105 Provider Offices 6 Outpatient Operating Rooms 7 Outpatient Procedure Suites

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Hospital: Opens July 1, 2014

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Many reasons to build

To comply with Senate Bill 1953 which requires a new, higher level of seismic safety for all hospitals in California To invest in the community where we have our roots and build a new medical center in Oakland, the site of Kaiser Permanentes flagship hospital To benefit from having a new, state-of-the-art, environmentally-friendly, energy efficient medical center To make changes at the same time that health care reform is taking place To provide us an opportunity to build a hospital that acknowledges changes in health care delivery, e.g., all private rooms, advanced technology

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2013 Kaiser Foundation Health Plan, Inc. For internal use only.

Key Features in the New Buildings

100% private rooms Intra-Operative MRI system Separation of Inpatient and Outpatient operating rooms Outpatient procedure suite for GI & minor procedures Inpatient Dialysis treatment area Cardiac catheterization lab Patient lifts Room service with a menu of healthy food choices More conference rooms and a huge, modern conference center Much larger cafeteria Touch screen wall maps for wayfinding
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Services offered are primarily the same as current, but well have
An amazing Pediatrics Department with an Imaginarium look and feel

New Technology
Intra-operative MRI (iMRI) Hybrid Operating Room (combined OR and IR Suite) BiPlane Lab (advanced imaging technology) Interactive Patient Care System (through the televisions) Interactive Wayfinding (push button instructions in 3 languages) DAS (Distributed Antenna Systems) Wireless access throughout the hospital Cell service

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2013 Kaiser Foundation Health Plan, Inc. For internal use only.

Community Enhancements
Planted trees Fixed traffic medians Repaved roads and intersections Installed new traffic signals Improvements to the Broadway Medical Office Building Garage entrance New sidewalks and landscaping Mosswood Park improvements
New basketball courts Resurfaced tennis courts Built community gardens Built new Tot Lot Computer lab for the Rec Center Host annual park clean-up day
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Where to get information

www.kp.org www.kp.org/reform

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2013 Kaiser Foundation Health Plan, Inc. For internal use only.

Thank You

kp.org/oakland