Career Focus

Skill Highlights
Professional Experience
ALEXIS CRAGHEAD
5637 Woodshire Dr. Apt 6, Fort Wayne , IN 46825 | H: 260-267-1303 | calexis32@rocketmail.com
To obtain a position where I can leverage my outstanding communication, interpersonal and
customer focused skills. I am self-motivated and able to work both independently and as
collaborative team member. I am creative, flexible and highly motivated to help achieve the
goals of my future employer.
.
Results-oriented
Energetic work attitude
Exceptional writing skills
Active listening skills
Adaptive team player
Detail oriented
High customer service standards
Professional and mature
Exceptional multi-tasker
Mar 2013 to Current Caregiver
Visiting Angels Home Health Care - Fort Wayne , IN
- ProvIded excellent resIdent care under the supervIsIon of certIfIed caregIver
- Promoted resIdent dIgnIty, freedom and choIce
- Dbserved resIdents' physIcal and mental condItIons on a regular basIs
- Feported any changes to the PCA
- AssIsted senIors to and from dInIng room and actIvItIes
- Took vItal sIgns of resIdents
- Performed fIrst aId and InItIated emergency response procedures
Jul 2012 to Mar 2013 Server/Bartender
Wings Etc. - Fort Wayne, IN
Delivered exceptional service by greeting and serving customers in a timely, friendly
manner.
Assisted guests with placing orders in an informative and helpful fashion.
Made and served drinks to guests and cocktail servers following established guidelines,
procedures, and policies
Maintained contact with kitchen staff, management, serving staff, and customers
Monitored food distribution, ensured meals were delivered to the correct recipients
and that guidelines for special diets were followed
Observed diners to anticipate any additional needs and respond to requests
Responded to resident or guest complaints regarding food or service
Feb 2012 to Jul 2012 Customer Service Representative
Classic Products - Fort Wayne, IN
Addressed customer service inquiries in a timely and accurate fashion.
Provided accurate and appropriate information in response to customer inquiries.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Built customer loyalty by placing follow-up calls for customers who reported product
issues.
Ran reports and supplied data to fulfill customer report requirements.
Education and Training
Worked with upper management to ensure appropriate changes were made to
improve customer satisfaction.
Jan 2008 to Feb 2012 Gym Instructor/Front Office Clerk
Gymnastics In Motion - Fort Wayne, IN
Fostered a culture of good sportsmanship, cooperation and responsibility.
Instructed fitness, gymnastic activities and techniques.
Coached with gymnastics equipment such as trampolines and weights.
Instructed physical movement activities such as lifting, bending, walking with arms
and hands.
Taught several exercise activities such as stretching, cardiovascular exercise, strength
training and warm ups
Greeted members and guests of the club
Entered data of membership information into computerized membership system
Maintained the overall sanitation of the club
Participated in all meetings and training seminars
Associate of Arts, General
IPFW - Fort Wayne, IN, USA
Not Yet Graduated