Customer Satisfaction Questionnaire Home India Home Pvt Ltd.

Name: Age: Occupation: Project: Relationship Manager: Q1. How did you come to know about the company? a) Online b) friends & relatives

c) SMS

d) other

Q2. Please rate the Website of the company on the given parameters Parameters
1.Extremely Dissatisfied 2.Very Dissatisfied 3.Somewhat Dissatisfied 4.Somewhat Satisfied 5.Very Satisfied 6.Extremely Satisfied

Engaging and Memorable Experience Graphics and Multimedia Timely Response to Query Submission Navigation Goal Achievement Updated and accurate

Q3. Please suggest any improvement for the website which would enhance your Website experience.

Q4. Please rate the E-Mails sent by the company on the given parameters. Parameters
Personalization 1.Extremely Dissatisfied 2.Very Dissatisfied 3.Somewhat Dissatisfied 4.Somewhat Satisfied 5.Very Satisfied 6.Extremely Satisfied

Content Relevance Easy Understanding

Q5. Please rate the SMS sent by the company on the given parameters Parameters
Personalization Content Relevance 1.Extremely Dissatisfied 2.Very Dissatisfied 3.Somewhat Dissatisfied 4.Somewhat Satisfied 5.Very Satisfied 6.Extremely Satisfied

Q6. Please suggest on the improvement of Emails and SMS.

Q7. Please rate the service delivered by the Tele-Consultant of the company on the given parameters Parameters
Welcome Message Communication Information Sufficiency Customized Information Relevant Suggestions 1.Extremely Dissatisfied 2.Very Dissatisfied 3.Somewhat Dissatisfied 4.Somewhat Satisfied 5.Very Satisfied 6.Extremely Satisfied

Q8. Please suggest any other service which the Tele-Consultant should provide?

Q9. Please rate the service delivered by the Relationship Manager of the company on the given parameters. 1.Extremely 2.Very 3.Somewhat 4.Somewhat 5.Very 6.Extremely Parameters
Dissatisfied Project Detail Information Project Analysis Documentation Information Dissatisfied Dissatisfied Satisfied Satisfied Satisfied

Project Comparative Analysis Project Market Analysis Realty Market Analysis Relevant Property Suggestions

Q11. Please suggest any other service which the Relationship Manager should Provide.

Q12. Please rate the service delivered by the Customer Relationship Manager of the company on the given parameters. Parameters
Welcome Correspondence (call & e-mail) Welcome Kit Home Loan Advisory & Procurement Cheque pick up and drop facility Fine Reversal Payment Reminders after registration Developer Issues 1.Extremely Dissatisfied 2.Very Dissatisfied 3.Somewhat Dissatisfied 4.Somewhat Satisfied 5.Very Satisfied 6.Extremely Satisfied

Q13. Please suggest any other service which the Customer Relationship Manager should provide

Q14. Please tick from the list given below, the service if added to the present Offering would add value to your satisfaction. Service 1. Home Dcor Facility 2. Home Furniture and Fixtures 3. Shifting Services 4.Transport Facility from residence to the site. 5. Intermittent Email on market analysis Of the property. 6. New Investment Suggestions. 7. Snapshot by email on construction Update 8. Documentation and legal advisory Tick

Q15. We would request you to make any suggestion which the company should add to the present offering.

Q17. Please suggest on improving your experience with the company.