9.18.

If, in a sample of n = 16 selected from a normal population, if you are testing the null hypothesis Solution :

and S = 12, what is the value of

9.19 In Problem 9.18, how many degrees of freedom does the t test have? Solution : d.f = (n 1) = 16-1 = 15 ; 9.20 In Problems 9.18 and 9.19, what are the critical values of t if the level of significance, alternative hypothesis, is Answer : Now since we have freedom (df = n - 1). , it's going to be a two-tailed test, and as n=16 we have 15 degrees of is 0.05 and the

Looking over a t-distribution table the critical points would be

9.21 In Problems 9.18, 9.19, and 9.20, what is your statistical decision if the alternative hypothesis,

Answer : Since t STAT = 2.00 is between the critical bounds of 2.1315 As t = 2.00< 2.1315, reject ; do not reject

9.22 If, in a sample n = 16 of selected from a left-skewed population, test to test the null hypothesis Discuss.

and S = 21 would you use the t

Answer : No, you should not use the t test to test the null hypothesis that = 60 on a population that is left-skewed because the sample size (n = 16) is less than 30. The t test assumes that, if the underlying population is not normally distributed, the sample size is sufficiently large to enable the test to be valid. If sample sizes are small (n < 30), the t test should not be used because the sampling distribution does not meet the requirements of the Central Limit Theorem.

9.23 If , in a sample n = 160 of selected from a left-skewed population, test to test the null hypothesis Discuss. Asnwer :

and S = 21 would you use the t

Yes, you may use the t test to test the null hypothesis that = 60 even though the population is left-skewed because the sample size is sufficiently large (n = 160). The t test assumes that, if the underlying population is not normally distributed, the sample size is sufficiently large to enable the test statistic t to be influenced by the Central Limit Theorem

9.29 In NewYork State, savings banks are permitted to sell a form of life insurance called savings bank life insurance (SBLI). The approval process consists of underwriting, which includes a review of the application, a medical information bureau check, possible requests for additional medical information and medical exams, and a policy compilation stage in which the policy pages are generated and sent to the bank for delivery. The ability to deliver approved policies to customers in a timely manner is critical to the profitability of this service. During a period of one month, a random sample of 27 approved policies is selected, and the total processing time, in days, is recorded (and stored in ): Insurance 45 48 17 17 17 91 92 63 50 51 69 16 17 73 19 16 64 28 28 31 90 60 56 31 56 22 18 Mean = 43.8889 S = 25.2835 a. In the past, the mean processing time was 45 days. At the 0.05 level of significance, is there evidence that the mean processing time has changed from 45 days?

Answer :
and Decision rule : Reject if

> 2.0555 ; d.f = 26

Test statistics :

0.2284

Decision :

Since

< 2.0555 ; -0.2284 < 2.0555 , do not reject

. there is not enough evidence to conclude

that the mean processing time has change from 45 days.

9.31 One of the major measures of the quality of service provided by any organization is the speed with which it responds to customer complaints. A large family-held department store selling furniture and flooring, including carpet, had undergone a major expansion in the past several years. In particular, the flooring department had expanded from 2 installation crews to an installation supervisor, a measurer, and 15 installation crews. The store had the business objective of improving its response to complaints. The variable of interest was defined as the number of days between when the complaint was made and when it was resolved. Data were collected from 50 complaints that were made in the past year. The data, stored in , are as follows: 54 5 35 137 12 4 165 32 11 19 126 13 10 5 33 68 Mean = 43.04 S = 41.9261 31 29 110 27 27 28 110 4 152 29 29 52 2 26 61 30 123 25 35 22 81 1 94 36 74 14 31 26 27 13 26 20

5 23

a. The installation supervisor claims that the mean number of days between the receipt of a complaint and the resolution of the complaint is 20 days. At the 0.05 level of significance, is there evidence that the claim is not true (i.e., that the mean number of days is different from 20)?

Answer :
and Decision rule : Reject if

> 2.0096 ; d.f = 49

Test statistics :

Decision :

Since

> 2.0096 ; 3.8858> 2.0096 , reject

,there is enough evidence to conclude that the mean

number of days from 20 days.

9.47 In a recent year, the Federal Communications Commission reported that the mean wait for repairs for AT&T customers was 25.3 hours. In an effort to improve this service, suppose that a new repair service process was developed. This new process, used for a sample of 100 repairs, resulted in a sample mean of 22.3 hours and a sample standard deviation of 8.3 hours.

a. Is there evidence that the population mean amount is less than 25.3 hours? (Use a 0.05 level of significance.) Answer :
- The mean is not less than 25.3 hours. - The mean is less than 25.3 hours. Decision rule : Reject if

< 1.6604 ; d.f = 99

Test statistics :

36.1446

Decision :

Since

< 1.6604 ; -36.1446 < 1.6604, reject

,there is enough evidence to conclude

that the mean number of hours less than 25.3.