CENTRE FOR CONTINUING EDUCATION E MBA (AVIATION MANAGEMENT) BATCH: SEMESTER: NAME: _______________________ _______________________ _______________________ _______________________ ASSIGNMENT

1 FOR

SAP NO/REGN NO:

Organizational Behavior MBCH 731

UNIVERSITY OF PETROLEUM & ENERGY STUDIES

SECTION A Q1- Write Short notes on the following: a) Interdisciplinary nature of Organizational Behaviour b) Schedules of reinforcement c) Transactional Analysis d) Five stages of group formation

(5x4=)20

SECTION B Q2- Describe how a manager or coach could use the process of self fulfilling prophecy to enhance an individuals performance. (10) Q3-What factors influence the formation of personality? Discuss in the context of nature vs nurture debate. Briefly describe any two of the personality theories. (10) Q4- How can managers use the social learning model and operant conditioning as a powerful management tool to enhance learning capabilities of employees in an organization? (10)

SECTION C Q5- Several service representatives are upset that a newly hired representative with no previous experience will be paid Rs. 30,000 a month, a year above the usual starting salary in the pay range. The department manager explained that the new hire would not accept the entry level rate, so the company raised the offer Rs. 10,000. All five reps currently earn salaries near the top of the scale (Rs. 15,000 higher than the new recruit), although they all started at the minimum starting

salary a few years earlier. Use equity theory to explain why the five service representatives feel inequity in this situation. (20) Q6- Study the following case and answer the questions that follow: Uma Nair grew up in a small town near Trivandrum in Kerala State. She was the third generation of the Nair family in this town. Her grandparents had come from Delhi after retirement to take care of her and her younger brother. Her parents had always kept themselves busy in social functions and social service activities. However, neither of Umas parents had undergone formal college education. Surprisingly, her fathers I.Q. level was relatively very high. She used to get adequate encouragement from her parents at every stage, to do well in education. They used to save their hard earned money to let her pursue university education. Brought up under this affectionate parental care, Uma had tried to improve her mental faculties in every conceivable way. To support herself, she had also started taking up odd jobs during summer season. She always came out with flying colours both in her school and college days. She had very little difficulty in securing admission in Calicut University where she did her MBA. Her creative abilities had been immediately recognized by an advertising agency in Bombay, where she had gone to attend a seminar on international marketing during her University life. Uma, now 38 years old, had been working in the same company for 15 years and had earned a creditable work record over the years. One of Umas coworker is Rathan Singh. He grew up in a small town near Bhopal. His parents hold post graduate degree in Commerce. His grandfather had retired from military service very recently. Despite this

rich family background, Rathan could not do well during his school and college days. He could however prove his mettle in organizing debates, functions and extracurricular activities. After finishing his degree, he obtained a diploma in journalism from a prestigious institute in Bombay. He has been working in the present company for 5 years and has a wonderful work record to his credit. He maintains good relations with all the employees in his section. He is young, dynamic and aggressive. He decides things quickly and his success rate is quite high in the company. Of course, his competitive spirit had always earned him, no doubt, praise from the top but, at the same time, has bought him many enemies both within and outside the company. Though liked by his workers for his social behavior, he is disliked by his colleagues and competitors in the organization. Now the job of Chief Copy Editor has fallen vacant for which Uma Nair and Rathan Singh are the two potential candidates. The General Manager of the company declared: The job demands a good personality. The prospective candidate should be able to maintain good relations with all the people in the organization. We need someone who can get along well with the customers, coordinate organizational work and meet the deadlines. Questions: 1- Based on the above brief sketches, explain the personalities of Uma Nair and Rathan Singh. 2- In your opinion who deserves the job? Why ?