INTERVIEW OUTLINE

I. Introduction of Commission

II. Employee Background

Tell me a little bit about your background (e.g., how long you've been a
controller, how long with FAA, what positions, etc.)

III. Job Description (General)

(1) On 9/11 how would you have described your duties and responsibilities
as a controller?

How many aircraft do you typically handle in a day? In a morning?

How is your Center organized? Role of supervisors/managers?

Role of Radar Associate?

Explain the process whereby Positions are assigned to controllers

and controllers relieve one another of Positions.

How/when do you interact with the airlines?

How/when do you interact with the Command Center? With HQ?

(2) How have those responsibilities changed since 9/11?

(May want to address later in interview)

(3) From a technical standpoint, explain to me what information you're

seeing when you look at your scope.

Difference between flight number and Mode 3? When and why

would controllers ask flight to squawk a different number?

What controls do you have to change/alter the format of the

display? (i.e. query data for more info)

Who else - within FAA or elsewhere -is seeing this same

information? Can other ARTCC/TRACON/ATCT facilities or the
Command Center also see this data? Will it be displayed
differently?

Describe to me what happens when there is a technical failure and

you lose data display? Does this happen for individual flight
 information of would the whole system go down? Describe other
circumstances where you may lose flight tracking data?

What capabilities, if any, do you have to determine the altitude and

speed of an aircraft in the absence of a transponder signal? Would
other controllers in the system (i.e. TRACON controllers) be able to
discern altitude from their display?

IV. Training & Procedures Related to Hijackings

Procedures on 9/11
(1) If you can think back to what you knew on 9/11, at that time what was
your understanding of the procedures you were to follow in a hijack
situation? What was your understanding of the protocol for hijackings?

(2) How did you know that this was the protocol? Was this subject
"taught" or included as part of your training? Please describe.

(3) On 9/11, what were the manuals/documents you would have turned to
for guidance?

(4) On 9/11, how would you have detected a hijacking situation?

Nordo Aircraft

Non-Transponding Aircraft

Course Deviation

Procedures Post 9/11

(1) What is your understanding today of the procedures to follow in a
hijacking situation?

Exercises
(1) What type of exercises - sponsored by either FAA, FEMA, DoD, or
some combination thereof- related to hijackings have you ever participate
in? If you have never participated in an exercise involving a hijack
scenario, are you aware of others who have?
 (2) Prior to 9/11, had you heard of or were you aware that others within
FAA were aware of the potential for a suicide hijacking scenario?

(3) What is your understanding of the SCATANA procedure? Have you

ever participated in a SCATANA exercise?

V. Events of 9/11

Describe in your own words what happened in this Center on 9/11?

[General Questions to hold in reserve:

Who were the supervisors/managers on duty on 9/11? Role?
Position assigned? Workload?
ADD MORE]

ADD SPECIFIC QUESTIONS FOR EACH CONTROLLER/SUPERVISOR,

BASED ON INDIVIDUAL INVOLVEMENT - REFER TO TRANSCRIPTS
AND INTERVIEW REPORTS

Situational Awareness on 9\11

ADD QUESTIONS

Contacts\familiarity with NORAD

(1) On 9/11, were you familiar with NORAD? What was your
understanding of the role NORAD was to play in a hijacking?

(2) Did you or anyone you know of in the Center contact NORAD on 9/11?
Would you have known who and how to contact NORAD on 9/11?

(3) What is your view today of the FAA's relationship with NORAD?

Grounding All Flights

ADD QUESTIONS

Miscellaneous
(1) In terms of crisis management and response, what do you think
worked well on 9/11 ? What failures do you see that occurred that day?

(2) How would you describe FAA's preparedness today for another
hijacking incident? What are the outstanding weaknesses?

(3) If you were a member of the 9/11 Commission, looking at the aviation
issues, what recommendation(s) would you have to make the system
safer?
 (4) Are you aware of any after-action reports or assessments that were
done about the events of the day

VI. Wrap Up

Thank you for your time. Do you have any questions for me? If you think
of anything to add, here is my card, please feel free to give me a call
anytime.