Continued

JAMES HENDRICKS
201 E. Apple Street Miami, Florida 33109
james@myisp.com 786-555-0013 (h) 786-555-6226 (c)

PLANT MANAGEMENT
Process Reengineering Quality Assurance Team Leadership
Results-driven and dedicated with wide-ranging experience planning and leading operations involving small- to
medium-sized manufacturing environments. Track record devising, evaluating, and implementing continuous
process improvements to minimize waste and reduce costs while maximizing quality and yield. Establish
effective quality control and safety programs, encouraging proactive participation across the manufacturing
floor. Excellent communicator; success building cohesive teams focused on production goals, safety, and
throughput. Areas of expertise include
Lean Manufacturing
Regulatory Compliance
P&L Accountability
J ust-in-Time (J IT) Production
Total Quality Management (TQM)
Policy / Procedure Development
Team Building & Training
Resource Allocation
Cost Reduction / Avoidance
PROFESSIONAL EXPERIENCE
FDD, INC., Miami, Florida, 3/2006 Present
Plant Manager
Steer and direct plastic manufacturing operations that generate $40M in annual revenue. Establish operational
policies and implement process improvements to ensure superior quality and outstanding output of custom
molded and extruded parts. Directly manage seven supervisors overseeing 125+exempt and non-exempt
employees. Design and implement coaching and training programs to develop staff, facilitate efficiency, and
improve performance. Manage operational and capital expense budgets exceeding $3M across two locations.
Ensure adherence to strict quality control procedures.
Selected Contributions:
Reduced staff by 40 while maintaining production levels through a redesign of operational processes and
improved training and staff utilization.
Played integral role in identifying and transitioning work to outsourced vendor, reducing total
manufacturing costs by 30%.
CATMAT, LTD., Tallahassee, Florida, 7/2001 2/2006
Manager, Manufacturing Operations
Actively interfaced with vendors and senior management for order expediting, capacity planning, and material
forecasts for interior automotive parts supplier. Developed production schedule for three-shift operation with 85
employees. Served on cost savings team as project manager, interacting with internal supply groups and
business operating teams. Maintained compliance with critical safety and quality standards.
Selected Contributions:
Implemented J ust-in-Time (J IT) production methodology to control costs and inventory, resulting in a
20% improvement in efficiency.
Replaced labor-intense processes while simultaneously enhancing workflow through new technology
that reduced staff by 15.
JAMES HENDRICKS PAGE 2



2004-2008 CareerPerfect.com
MOTIVAK, INC., J acksonville, Florida, 9/1999 7/2001
Supervisor, Manufacturing Operations
Oversaw floor operations and managed four direct reports and 70+ non-exempt employees for window
manufacturer. Established production schedules, defined staffing requirements, and implemented optimized
procedures.
Selected Contributions:
Introduced manufacturing processes and promoted new technology to minimize customer costs and
improve margins.
Integrated new $5M product line into existing operations while reducing required staff by 12%.
WOULD CORP., Orlando, Florida, 7/1994 8/1999
Group Lead, Warehouse Operations
Directed and optimized purchasing and material control functions for supplier of tempered glass. Audited
departments to ensure compliance with ISO 9000 standards; coached employees on maintaining conformance to
specifications. Coordinated with engineering and floor teams to oversee design, production scheduling, and
delivery of products to customers.
Selected Contribution:
Maintained constant communication with sales personnel to identify customer requirements and ensure
highest levels of satisfaction.
EDUCATION AND TRAINING
Bachelor of Science in Organizational Development
UNIVERSITY OF MIAMI Coral Gables, Florida
Professional Development
Total Quality Management (TQM) J ust in Time (J IT)
Process Improvement Quality Control (QC)