From Lucy for Circulation..............

----- Forwarded Message ----From: Lucy in Toronto To: Call Centre Escalations <callcentreescalations@torontohydro.com> Cc: "MP <mike.sullivan.c1a@parl.gc.ca> Guy Wixon" <gwixon@torontohydro.com>; marcelo.ruax@ontario.ca; premier@ontario.ca; boardsec@ontarioenergyboard.ca; Lester Yue <Lester.Yue@ontarioenergyboard.ca>; pm@pm.gc.ca; Call Centre Escalations <callcentreescalations@torontohydro.com>; Fabian Cappelli <fcappelli@torontohydro.com>; officeofthepresident officeofthepresident <officeofthepresident@torontohydro.com>; Shauna Barwell <sbarwell@torontohydro.com> Sent: Wednesday, October 9, 2013 3:45:07 PM Subject: Re: Meter reading for XXXXXXXX

Good afternoon MS. OBRIEN, Am I understanding your opening statement? "Thank you for providing Toronto Hydro with a customer read of 62778 taken on October 3, 2013. We would be happy to adjust your billing once Toronto Hydro changes your meter to a smart meter." You will not adjust my CREDIT BALANCE to reflect your adjustment of a FURTHER AND CONTINUOUS OVERCHARGE to me? So you will consistently overcharge my account until I change my meter, a meter whose operations violate the Canadian Criminal Code and the Canadian Charter of Rights. And, you are denying me credit owing to me. I believe that these actions on your part, whether alone or composed with MR. WIXON are criminal intent. I trust you will review your position carefully and adjust my credit to reflect the current rate. I look forward to seeing the appropriate rates reflected on my next bill. Should that not be the case I will take appropriate measures. Thank you. Lucy XXXXXX _________________________________ On Wed, 10/9/13, Centre Escalations <callcentreescalations@torontohydro.com> wrote: Subject: Meter reading for Lucy's House. To: Lucy's email.... Cc: "Call Centre Escalations" <callcentreescalations@torontohydro.com>, "Fabian Cappelli" <fcappelli@torontohydro.com>, "Guy Wixon" <gwixon@torontohydro.com> Received: Wednesday, October 9, 2013, 1:40 PM

Dear Ms.XXXXX, (to Lucy from Hydro) Thank you for providing Toronto Hydro with a customer read of 62778 taken on October 3, 2013. We would be happy to adjust your billing once Toronto Hydro changes your meter to a smart meter. It makes sense to wait until a valid read can be obtained and confirmed by Toronto Hydro. Toronto Hydro needs to install a smart meter at your house, I understand that you have concern about having a smart meter installed and in an effort to address those concerns, Toronto Hydro has provided you with some alternative options (i.e. the telephone line option or moving your meter from inside to outside at your expense). The meter details previously provided should be sufficient for you to acquire any further information you feel necessary to determine your meter installation choice, either a stardard Smart Meter, or a non Radio Frequency emitting Smart Meter with the installation of a phone line to transmit meter reading data. Our preference is to resolve this issue amicably and with that in mind, please contact me to schedule the meter change. Failure to contact me to have this completed, will result in the process of notifying you of your service being disconnected due to the provincial mandate to change smart meters in the province of Ontario. At this time, we feel that the continued back and forth correspondence on this issue is not getting us any closer to a resolution. We respectfully advise that we will not be corresponding any further, with the exception of providing appropriate notice of disconnection dates. Should your position change and you are prepared to discuss an installation date, please contact us.

Best regards, Tamara O'Brien Customer Management Services Toronto Hydro Electric System tobrien@torontohydro.com

(B) 416-542-3100 ex 60259 (F) 416-542-3462 ONE OF CANADA'S TOP 100 EMPLOYERS