maxis.com.

my/roaming

STAY IN TOUCH ALWAYS

ROAM WITH PEACE OF MIND

WE HAVE YOU COVERED IN OVER 200 DESTINATIONS

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ENGLISH

10
10 THINGS TO REMEMBER BEFORE YOU LEAVE
CHECK THIS LIST BEFORE YOU LEAVE FOR YOUR TRIP ABROAD.

A PARTNERSHIP THAT WORKS FOR YOU Bridge Alliance is Asia Pacifics leading mobile alliance group with a strong partnership of top-class mobile operators in the region. With a combined customer base of over 400 million as of June 2011, Bridge Alliance is well positioned to develop innovative solutions to meet customers need for a seamless roaming experience across the alliance members network. Maxis is a member of Bridge Alliance. With comprehensive coverage and suites of roaming products and services for the Asia Pacific region, travellers can now stay connected anywhere and anytime with peace-of-mind when they roam with a Bridge Alliance operator. This is made possible by the close collaboration and strong support of Bridge Alliance members to enhance customer experience and usage of roaming services. Start today with Bridge DataRoam Unlimited, the smartest choice to stay connected anytime across Asia Pacific. See page 5 for details.

Ensure that your International Roaming has been activated

Bring a travel adapter Airline tickets/boarding pass & travel itinerary Passport (with visa), foreign currency & credit card Copy of hotel confirmation & rental car/airport transfer confirmation Check the weather forecast Check for Travel Warnings, Travel Alerts and country specific safety information Check the house security during your absence Make arrangements for your pets & plants to be taken care of If you take prescription medication, be sure to have enough to cover your entire trip
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WE HAVE DIFFERENT PLANS FOR DIFFERENT COUNTRIES

Choose your country of destination and refer to the page for details.
Data Plans Voice Plans Bridge DataRoam Bridge DataRoam Bridge DataRoam Unlimited Unlimited Plus Value Easy Call Back (Go to Page 5-8) (Go to Page 9-10) (Go to Page 11-13) (Go to Page 16-20)

COUNTRY
Italy Japan Kuwait Latvia Lithuania Luxembourg Macau Macedonia Malta Moldova Netherlands New Zealand Norway Pakistan Palestine Philippines Poland Portugal Qatar Republic of Korea Russia Saudi Arabia Singapore South Africa Spain Sri Lanka Sudan Sweden Switzerland Taiwan Tajikistan Thailand Turkey
United Arab Emirates

Data Plans Voice Plans Bridge DataRoam Bridge DataRoam Bridge DataRoam Easy Call Back Unlimited Unlimited Plus Value (Go to Page 5-8) (Go to Page 9-10) (Go to Page 11-13) (Go to Page 16-20)

COUNTRY
Australia Austria Azerbaijan Bahrain Bangladesh Belgium Brazil Brunei Darussalam Bulgaria Canada China Czech Republic Denmark Egypt Estonia Finland France Georgia Germany Greece Hong Kong Hungary India Indonesia Ireland 3

United Kingdom USA Uzbekistan Vietnam 4

BRIDGE DATAROAM UNLIMITED

Get unlimited value when you email, surf, tweet, like and share across 10 different countries. Choose from 3 unlimited Internet roaming passes to suit your travel needs.

This service is available to Maxis customers who roam with the operators in the following countries: COUNTRY Australia Hong Kong OPERATOR Optus HK CSL DISPLAY ON DEVICE YES OPTUS CSL, HK CSL, C&W HKTelecom, 454-00, NEW WORLD, HK NWT, PCS009, 454-10 AIRTEL Telkomsel CTM, 45501, 45504 GLOBE, GLOBE PH, PH GLOBE, 515-02 SingTel, SingTel-G9 450 05, SK Telecom, KOR SK Telecom TAIWAN MOBILE, TW MOBILE, TWN GSM, PACIFIC TWN GSM1800, TWN 97, ROC 97, 466 97, TW 97, TCC TH GSM

1 5

DAY
RM

33

3
DAYS
RM

DAYS
RM

India Indonesia Macau Philippines Singapore South Korea Taiwan

Bharti Airtel Telkomsel CTM Globe Telecom SingTel SK Telecom Taiwan Mobile

88

133

Thailand

AIS

Bridge DataRoam Unlimited will be activated immediately, so be sure to purchase only when you reach your destination. The pass expires at midnight of the respective country time zone. We will inform you via SMS when your pass has been successfully activated. Alternatively, you can check via check status through *100#. Be sure to roam on the preferred operator to enjoy the pass. Roaming charges under a non-preferred operator will be charged at pay per use of RM30/MB. When your pass is activated, we will notify you via SMS if you roam out of the preferred operator. For Multi-SIM users: Should you purchase any of our data roaming passes, please ensure that you are using your primary SIM card.

The 1 Day Unlimited data pass of RM33/day will be automatically given should your data usage exceed RM33 for the day. All you need is to ensure that you are roaming on the preferred operator at all times.
5

Unlimited Internet roaming passes are now available in more countries! Refer to Bridge DataRoam Unlimited Plus on Page 9.
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BRIDGE DATAROAM UNLIMITED

ON YOUR MOBILE WHEN YOU ARRIVE AT YOUR DESTINATION:
VIA *100# EASY MENU

HOW TO SUBSCRIBE FOR

SELECT PACKAGE BUY 1/3/5d DATA PASS

BRIDGE DATAROAM UNLIMITED

ON YOUR DEVICES WHEN YOU ARRIVE AT YOUR DESTINATION:

HOW TO SUBSCRIBE FOR

BUY BUD3 or BUD5 <Country> SEND TO 20008

CLICK ON SMS

VIA SMS SHORT CODE

SELECT BUY BUY BUD5 <Country> SEND TO 20008 BUY BUD3 <Country> SEND TO 20008

5 DAYS

VIA USB MODEM A If youre using a USB modem,

you can subscribe via SMS short code service on your connection manager or via the MyAccount portal.

SHORT CODE ON THE CONNECTION MANAGER

OPEN CONNECTION MANAGER

3 DAYS

MYACCOUNT PORTAL LOGIN INTO MYACCOUNT PORTAL AT

EXAMPLE
FOR 3 DAY SUBSCRIPTION COUNTRY
Australia Hong Kong India Indonesia Macau Philippines Singapore South Korea Taiwan Thailand 7

OPERATOR
Optus HK CSL Bharti Airtel Telkomsel CTM Globe SingTel SK Telecom Taiwan Mobile AIS

SMS SHORT CODE

BUY BUD3 Australia BUY BUD3 HK BUY BUD3 India BUY BUD3 Indonesia BUY BUD3 Macau BUY BUD3 Philippines BUY BUD3 Singapore BUY BUD3 Korea BUY BUD3 Taiwan BUY BUD3 Thailand

VIA ET TABL

https://myaccount. maxis.net.my/wbb

VALUE ADDED SERVICE TAB

B If youre using a tablet,

you may subscribe via the MyAccount portal.

SELECT COUNTRY AND PASS

CLICK PURCHASE 8

BRIDGE DATAROAM UNLIMITED PLUS

Now travel further and enjoy the same non-stop surfing in more places. Our unlimited Internet roaming pass is now extended to more countries. This service is available to Maxis customers who roam with the operators in the following countries: COUNTRY
China Kuwait Saudi Arabia Turkey UK Vietnam

BRIDGE DATAROAM UNLIMITED PLUS

ON YOUR MOBILE WHEN YOU ARRIVE AT YOUR DESTINATION:
VIA *100# EASY MENU
SELECT DATA PASS FOR RM38

HOW TO SUBSCRIBE FOR

OPERATOR
China Mobile Viva STC Avea Telefonica O2 VN Mobifone

DISPLAY ON DEVICE
CMCC, China Mobile KT 04, VIVA, KTC, 419 04 ALJAWAL, KSA AVEA, TR AVEA, TR 03, 28603, Aria, TR Aria O2 UK, Bt Cellnet, Cellnet VN Mobifone, 45201

CHARGES

RM

38/day

VIA SMS SHORT CODE

Type BUY BUD+ <Country> SEND TO 20008

SELECT BUY

The Bridge DataRoam Unlimited Plus data pass of RM38/day will be automatically given should your data usage exceed RM38 for the day. All you need is to ensure that you are roaming on the preferred operator at all times.

Bridge DataRoam Unlimited Plus will be activated immediately, so be sure to purchase only when you reach your destination. The pass expires at midnight of the respective country time zone. We will inform you via SMS when your pass has been successfully activated. Alternatively, you can check via check status through *100#. Be sure to roam on the preferred operator to enjoy the pass. Roaming charges under a non-preferred operator will be charged at pay per use of RM30/MB. When your pass is activated, we will notify you via SMS if you roam out of the preferred operator. For Multi-SIM users: Should you purchase any of our data roaming passes, please ensure that you are using your primary SIM card.

EXAMPLE
FOR 1 DAY SUBSCRIPTION COUNTRY
China Kuwait Saudi Arabia Turkey UK Vietnam

OPERATOR
China Mobile Viva STC Avea Telefonica O2 VN Mobifone

SMS SHORT CODE

BUY BUD+ China BUY BUD+ Kuwait BUY BUD+ KSA BUY BUD+ Turkey BUY BUD+ UK BUY BUD+ Vietnam 10

BRIDGE DATAROAM VALUE

COUNTRY
Austria Azerbaijan Bahrain Bangladesh Belgium Brazil Brunei Bulgaria Canada Czech Republic Denmark Estonia Finland France Germany Georgia Greece Hungary Ireland Italy Japan Latvia Lithuania Luxembourg Macedonia Malta Moldova Netherlands New Zealand Norway Pakistan Palestine Poland Portugal

COUNTRY
Qatar Russia South Africa Spain Sri Lanka Sweden Switzerland Tajikistan UAE USA Uzbekistan

OPERATOR
Q-Tel Tele2 Cellc Telefonica Moviles Mobitel Telia Sonera Swisscom Tcell Etisalat AT&T Ucell

DISPLAY ON DEVICE
Qtel, Qatarnet, 427 01 Tele2, RUST2, RUS20, Motiv, 25020 Cell C Movistar, 214 07, Telefonica Mobitel, SRI 01, 41301 TELIA, TELIA S, TELIA S MOBITEL, SWEDEN 3G Swisscom, Swiss GSM, SwisscomFL
TCELL, TCELL 3G, Indigo-TJK, Indigo-T, TJK 02, 436 02, Somoncom, TJK 01, 436 01

CHARGES
48/20MB 48/20MB 48/20MB RM 48/20MB RM 38/20MB RM 48/20MB RM 48/20MB RM 48/20MB RM 48/20MB RM 48/20MB RM 48/20MB
RM RM RM

Enjoy more hours online with our great value Internet passes when you travel in the countries below. Be sure to roam with our preferred partner to be eligible for the passes. OPERATOR
T-Mobile Azercell Viva Grameenphone Proximus TIM Brasil DST T-Mobile Rogers T-Mobile Telia Sonera Telia Sonera Telia Sonera Bouygues Telecom T-Mobile Geocell Vodafone T-Mobile Telefonica O2 Vodafone NTT Docomo Telia Sonera Telia Sonera Tango T-Mobile Vodafone Moldcell T-Mobile Vodafone Telia Sonera Ufone Jawwal T-Mobile Vodafone

DISPLAY ON DEVICE
T-Mobile A-A03, 232-03, max.mobil, A-max ACELL, AZEACELL 426 04, BHR 04, STC BH, VIVA BGDGP, Grameenphone B PROXIMUS, BEL PROXIMUS TIM, TIM Brasil, TIM RN, TIM SP, TIM CS BRU-DSTCom, BRU-DST, BRU 11, DSTCom, 528-11 GLOBUL, BG GLOBUL , BG 05 Rogers, 302 72, CAN72 T-Mobile CZ, TMO CZ, PAEGAS CZ TELIA DK EE EMT, 248 01 FIN SONERA BOUYGTEL, BOUYGTEL-F, F-BOUYGTEL, 208 20 T-D1, D1, D1-Telekom, T-Mobile D GEOCELL, Geo-Geocell, 282 01 GR VODAFONE, VODAFONE GR, PANAFON T -MOBILE H, WESTEL 900, WESTEL, H-WESTEL, W-900 O2-IRL, IRL O2, Digifone, Digi-IRL VODAFONE IT, OMNITEL, I OMNI JP DOCOMO, DOCOMO, NTT DOCOMO, 440 10 LMT GSM, LV LMT GSM, LV LMT 246-01, OMNITEL LT, LT OMNITEL TANGO, L-77, 27077
T-MOBILE MK, MKD-MOBIMAK, TMO MK, MOBI-M, 294 01 MLT 01, 278 01, VODA M, VODAFONE MLA, TELECELL, TELECELL MALTA

CHARGES
48/20MB RM 48/20MB RM 48/20MB RM 38/20MB RM 48/20MB RM 48/20MB RM 38/20MB RM 48/20MB RM 48/20MB RM 48/20MB RM 48/20MB RM 48/20MB RM 48/20MB RM 48/20MB RM 48/20MB RM 48/20MB RM 48/20MB RM 48/20MB RM 48/20MB RM 48/20MB RM 38/20MB RM 48/20MB RM 48/20MB RM 48/20MB RM 48/20MB RM 48/20MB RM 48/20MB RM 48/20MB RM 38/20MB RM 48/20MB RM 48/20MB RM 48/20MB RM 48/20MB RM 48/20MB
RM

ETISALAT, ETSLT 310410, AT&T UCell, 43405, Coscom

The Bridge DataRoam Value pass of RM38/RM48 for 20MB will be automatically given should your data usage exceed RM38/RM48. All you need is to ensure that you are roaming on the preferred operator at all times.
What can you do with 20MB of data?

Plain text emails without attachments Mobile-based web surfing Plain text Instant Messaging Photo sharing (< 100KB per photo) Plain text Twitter tweets / Facebook status Online app / game Music stream Video stream

10 email 5 minutes 10 minutes of WhatsApp 4 photos 20 updates 1 minute of Draw Something 2 minutes of iTunes stream 1 minute of YouTube stream

MOLDCELL, MD 02, 259 02 T-Mobile NL, Ben NL, 204 16 Vodafone NetCom, N Com, NetCom GSM, 242-02 PAKUF, 41003, Ufone, PK-Ufone JAWWAL, IL 05 T-Mobile.pl , POL02, Era PL, Era,260 02, PL 02
VODAFONE P, VODAFONE P, TELECEL P TLCL, TELECEL

Bridge DataRoam Value will be activated immediately, so be sure to purchase only when you reach your destination. One pass offers a maximum use of 20MB, calculated from the time of activation and expires at midnight of the respective country time zone. You may purchase any number of passes within the day but each pass expires at midnight of the same day and any unused quota will be forfeited. We will inform you via SMS when your pass has been successfully activated. Alternatively, you can check status via *100#. Be sure to roam on the preferred operator at all times to enjoy the pass. Roaming charges on a non-preferred operator will be charged at pay-per-use of RM30/MB. When your pass is activated, we will notify you via SMS if you have roamed out of a preferred operator. For Multi-SIM users: Bridge DataRoam passes can ONLY be used on the primary SIM card.

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BRIDGE DATAROAM VALUE

ON YOUR MOBILE WHEN YOU ARRIVE AT YOUR DESTINATION:
VIA SMS SHORT CODE

HOW TO SUBSCRIBE FOR

VIA *100# EASY MENU

HOW TO SWITCH TO FOREIGN NETWORK MANUALLY

SELECT DATA PASS FOR RM 38/ RM48

STEP 1: Select Phone Settings on your mobile phone.

SELECT BUY BUY DV <Country> SEND TO 20008

PURCHASE BRIDGE DATAROAM VALUE

COUNTRY
France Germany Ireland Japan Netherlands Qatar Spain Sri Lanka Switzerland UAE USA

EXAMPLE OF HOW TO

STEP 2: Select Manual on the network selection menu.

WITH SMS SHORT CODE

OPERATOR
Bouygues Telecom T-Mobile Telefonica O2 NTT Docomo T-Mobile Qtel Telefonica Moviles Mobitel Swisscom Etisalat AT&T

SMS SHORT CODE

BUY DV France BUY DV Germany BUY DV Ireland BUY DV Japan BUY DV Netherlands BUY DV Qatar BUY DV Spain BUY DV Sri Lanka BUY DV Switzerland BUY DV UAE BUY DV USA

STEP 3: Select a specific network, e.g. SingTel.

NOTE: Settings vary for different handset brands and models.

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NEWS & ALERTS

Maxis largest roaming footprint now covers you in over 200 countries and 500 operators. To roam in Japan and Korea, you will need a 3G phone.

EASY CALLBACK

If youre a seasoned traveller whos constantly abroad, you can now enjoy greater savings when you call home to Malaysia with our hassle-free Easy Callback service. No complicated dialling patterns to remember. Just be sure to roam on our preferred operator and dial as you normally do from your phonebook. Activate Easy Callback through *100# now! See overleaf for details.

The Maxis Roam App is now available in App Store for iPhone and Google Play for Android. Download it now! SMS from overseas is now only RM1/SMS globally and half-price in Singapore!

Enjoy up to 70% savings on calling home with the new Easy Callback service! Available in over 30 countries.

International Roaming Caller ID is now available in over 17 countries.

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EASY CALLBACK

HOW TO ACTIVATE/DEACTIVATE FOR

Frequenty visited countries and its operators: COUNTRY Australia Hong Kong Indonesia Philippines Taiwan Thailand OPERATOR Optus HK CSL Telkomsel Globe Taiwan Mobile AIS DISPLAY ON DEVICE YES OPTUS HK CSL Telkomsel Globe Taiwan Mobile AIS CHARGES

ON YOUR MOBILE WHEN YOU ARRIVE AT YOUR DESTINATION:

RM

3.99/min

VIA *100# EASY MENU

SELECT OTHER SERVICES

More countries on the next page.

Once activated, you can call home by dialing directly from your phonebook. We will disconnect your call and call you back. Just answer as normal and wait for us to connect to your recipient. Easy Call Back is only applicable for calling home to any Malaysian number. Be sure to roam with the selected operators in the table. Go to Network Selection in your mobile device and make sure you select a network operator from the list provided above.

VIA SMS SHORT CODE

SELECT EASY CALL BACK

SELECT ACTIVATE/ DEACTIVATE

SMS activate/deactivate SEND TO 21113

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EASY CALLBACK

HOW TO ACTIVATE/DEACTIVATE FOR

ON YOUR MOBILE WHEN YOU ARRIVE AT YOUR DESTINATION:

VIA *100# EASY MENU

VIA SMS SHORT CODE

SELECT EASY CALL BACK

SELECT ACTIVATE/ DEACTIVATE

SMS activate/deactivate SEND TO 21113

COUNTRY Belgium China Czech Republic Denmark Egypt France Germany Italy Japan Kuwait Malta Netherlands New Zealand Qatar Russia Saudi Arabia South Africa Sri Lanka Sudan Sweden Switzerland Turkey UAE UK Vietnam

OPERATOR Belgacom China Mobile T-Mobile Telia Etisalat Bouygues Telecom T-Mobile Wind NTT Viva Vodafone T-Mobile Two Degrees Mobile Ltd Qtel Beeline STC Cell C Mobitel Zain Telia Sonera Swisscom Avea Etisalat Telefonica O2 VN Mobifone

DISPLAY ON DEVICE B PROXIMUS China Mobile T-Mobile CZ TELIA DK ETISALAT BOUYGTEL T-Mobile D I WIND NTT DOCOMO VIVA Vodafone MLA T-Mobile NL NZ Comms QTEL VimpelCom ALJAWAL Cell C Mobitel SDN Zain TELIA S SWISSCOM AVEA ETISALAT 02 UK VN Mobifone

CHARGES

RM

3.99/min

Once activated, you can call home by dialling directly from your phonebook. We will disconnect your call and call you back. Just answer as normal and wait for us to connect to your recipient. Easy Call Back is only applicable for calling home to any Malaysian number. Be sure to roam with the selected operators in the table. Go to Network Selection in your mobile device and make sure you select a network operator from the list provided above.

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1) SAFE ARRIVAL SMS Let your loved ones know that youve arrived safely at your destination with our Safe Arrival SMS service. This service allows you to send your first SMS for FREE from any destination in the world. Only applicable for the first SMS sent while roaming. Additional SMS sent thereafter will be charged at the normal International Roaming SMS rates. 2) FREE CALLS TO CUSTOMER SERVICE If you need assistance from our Customer Service while abroad, you may dial *123# from your mobile phone and our Customer Service will call you back to assist you at no cost to you.

OTHER SERVICES

3) DATA ROAMING THRESHOLD ALERT You can now personalise your threshold alert at your preference. We will send you notifications when your data roaming reaches the below threshold. The setting options are as follows: Option 1 : RM50, RM100, RM150 Option 2 : RM50, RM200, RM500 (by default) Option 3 : RM100, RM300, RM500 Option 4 : RM500, RM1000, RM1500 TO SET YOUR PREFERRED THRESHOLD DIAL *100# SELECT MORE SERVICES/NEXT PAGE SET DATA ALERT NOTE: The alerts will be sent daily and this service is provided FREE of charge. Data roaming threshold alert will not be sent to the customers who have already purchased a data plan. FOR iPAD USERS If you are an iPad user, you can also receive the threshold alert on your CBR (Can Be Reached) number. To receive this alert via the CBR number, simply register your CBR number upon plan subscription or call Customer Service at 1800-82-2000. Failing to do so, we are not able to send you any notifications. NOTE: The default alert for an iPad user is at RM50, RM200, RM500

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TIPS FOR ROAMING WITH PEACE OF MIND

1.
Read our Welcome SMS when you arrive in your destination. It contains important info for roaming with peace of mind.

6.
If you need assistance abroad, call our Customer Care for free at *123#

3.
Use Wi-Fi where available or if you are constantly on the move, buy a data roaming pass from Maxis. Maxis data roaming passes are currently available in over 60 countries and more will be added over time.

2.
Use our Safe Arrival SMS to let your loved ones know youve arrived safely at your destination. The first SMS sent is complimentary from Maxis.

7.
Access our Easy Menu by dialing *100# to access our products and services when abroad. This service is complimentary.

5.
Use Easy Call Back to enjoy better savings when you call home.

4.
Set your data roaming threshold alert according to your comfort level. By default, Maxis will send you daily SMS alerts when your data roaming usage reaches RM50, RM200 and RM500 respectively. Do check your SMS from time to time. Data roaming threshold alert will not be sent to customers who have already purchased a data plan.
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8.
Purchase a travel insurance to safeguard against unfortunate incidences.

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INTERNATIONAL EMERGENCY CONTACT NUMBERS

LOCAL NUMBERS ONLY
COUNTRY Australia China France Germany Hong Kong India Indonesia Japan Kuwait Macau Malaysia Philippines Saudi Arabia Singapore South Korea Sri Lanka Taiwan Thailand Turkey UK USA Vietnam
MALAYSIA AIRLINES WITHIN MALAYSIA OUTSIDE MALAYSIA AIRASIA

EMBASSY NUMBERS
COUNTRY Australia China France Germany Hong Kong India Indonesia Japan Kuwait Philippines Saudi Arabia Singapore South Africa South Korea Sri Lanka Taiwan Thailand UK USA Vietnam PHONE NUMBER OF EMBASSY IN MALAYSIA +603 2146 5555 +603 2142 8495 +603 2053 5500 +603 2170 9666 +603 2142 8495 +603 2093 3504 +603 2116 4000 +603 2142 7044 +603 2141 0033 +603 2148 4233 +603 4257 9831 +603 2161 6277 +603 2170 2400 +603 4251 2336 +603 2161 2199 +603 2164 4439 +603 2148 8222 +603 2170 2200 +603 2168 5000 +603 2148 4534 PHONE NUMBER OF MALAYSIAN EMBASSY AT DESTINATION +61 892257055 +86 1065322531 +331 45531185 +49 308857490 +852 28210800 +91 1126111291 +62 215224947 +81 0334763840 +965 2550394 +6382 2214050 +966 14887100 +65 62350111 +27 123425990 +822 7959203 +94 112554681 +886 227132626 +66 26296800 +44 2072358033 +1 2025729700 +84 88299023

AMBULANCE 000 (112 on mobile) 999/120 (Beijing, Shanghai) 112/15 112 999 102 118/199 119 112 999/318 999 117 997 995 119 110 119 1669 112 112/999 911 115

POLICE 000 (112 on mobile) 110 112/17 110/112 999 100 110 110 112 999/318 999 117 999 999 112 118/119 110 191 112/155 112/999 911 113

: 1300 88 3000 : +603 7843 3000 : 600 85 8888

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