GFF Membership Guide

Effective February 2008

Welcome to Garuda Frequent Flyer

We sincerely hope that you have had a pleasant experience in all your previous flights with Garuda Indonesia. Now, a membership in Garuda Frequent Flyer (GFF) program will bring you even greater benefits and privileges each time we take you to the sky. The mileage you earn in your Garuda Indonesia flights can be exchanged for a free Award Ticket or an Upgrade Award, which you can also share with relatives or colleagues. A GFF membership also entitles you to an array of exclusive privileges, such as extra baggage allowance, priority wait-list on reservations, or access to Garuda Indonesia Executive Lounge, making your journey with Garuda Indonesia even more enjoyable. This Membership Guide contains all the information you need to make the most of your GFF membership. For the latest GFF program info and exclusive offers that are available for you, please visit our website at http://gff.garuda-indonesia.com. Fly with us now and enjoy the exclusive privileges of a Garuda Frequent Flyer membership.

Table of Contents
2 3

About GFF How the GFF Program Works Enrollment Receiving Card Earning Miles Spending Miles

10 12 14 20 23 26 38 42

GFF Membership Tier GFF Member Benefits Earning Miles Calculation Spending Miles Calculation Glossary of Terms Terms and Conditions Frequently Asked Questions Contact Address

About GFF

Frequent Flyer Program

Most of the leading airlines of the world have a frequent flyer program in appreciation of their loyal customers, where customers who participate in the program can earn miles on their flight activities, which can be exchanged for a free flight. In addition to the chance of earning miles, most frequent flyer programs also offer a variety of special benefits and exclusive privileges to program members according to their level of flight activity.

Garuda Frequent Flyer

In appreciation of its valued and loyal customers, Garuda Indonesia undertakes a frequent flyer program, known as the Garuda Frequent Flyer (GFF). As a GFF member, each time you travel with Garuda Indonesia is also a chance for accumulating miles, which can be redeemed later for an Award Ticket or Upgrade Award. Better still, you can give the Award Ticket or Upgrade Award to your family members or colleagues. In addition, a GFF membership also gives you the convenience of enjoying exclusive privileges according to your membership level, such as special check-in counters, extra baggage allowance and access to Garuda Indonesia Executive Lounge.

How the GFF Program Works

Enrollment

Receiving Card

Earning Miles

Spending Miles

Enrollment
You can join in one of the four membership types in the GFF program, namely GFF Regular, GFF Junior, Executive Card Plus (EC Plus) and Garuda Indonesia Citibank Card (GIC Card) membership, each with its own enrollment requirements and method as follow: GFF Regular Requirements: Age 12 and up Residing in Indonesia, or outside of Indonesia where the GFF program is applicable No membership fee How to register: Online registration at http://gff.garuda-indonesia.com Fill-out the application form available at: - Garuda Indonesia Sales Office, Domestic and International - GFF Center - GFF Membership Service, Soekarno-Hatta Airport, Jakarta Through Garuda Indonesia partners in the GFF program GFF Junior Requirements: Age between 2 and 11 Residing in Indonesia, or outside of Indonesia where the GFF program is applicable No membership fee Having a parent or legal guardian whose name is registered at the GFF database How to register: You can register by completing the application form available at: Garuda Indonesia Sales Office, Domestic and International GFF Center GFF Membership Service, Soekarno-Hatta Airport, Jakarta Executive Card Plus (EC Plus) An EC Plus membership provides the same benefits enjoyed by a GFF Gold member, plus an additional benefit of an insurance coverage. Requirements: Age 17 and up Residing in Indonesia

 Payment of a joining fee of Rp 1,500,000, Payment of an annual fee for membership renewal in the amount of Rp 1,500,000,- or Rp 500,000,- depending on flight activities during the previous membership year EC Plus members who wish to re-join the EC Plus program after termination of membership is charged with Rp 1,500,000,How to register: Fill-out the EC Plus application form available at: - Garuda Indonesia Sales Office, Domestic and International - GFF Center - GFF Membership Service, Soekarno-Hatta Airport, Jakarta Attach a copy of ID (KTP, Passport or other ID) Garuda Indonesia Citibank Card (GIC Card) A GIC Card combines a GFF membership and a Citibank credit card membership. Requirements: Age 21 65 Residing in Indonesia Payment of an annual fee of Rp 600,000 Complying with other Terms and Conditions for credit card application as determined by Citibank How to register : Online registration at www.citibank.co.id Fill-out the GIC Card application form available at Citibank outlets Contact Citiphone Banking service Via SMS (Short Message Service) to 69999

Receiving Card
When you apply for a GFF membership, you will be provided with a temporary GFF card number. Use this temporary card number when making flight reservation and at the check-in counter of your Garuda Indonesia flight. We will process your permanent card as soon as your application data and your first flight with the GFF temporary number have been recorded in the GFF database. Your permanent GFF Card will be mailed to your correspondence address as listed at the GFF database. It may take at least 4 (four) weeks for processing and mailing before you receive your GFF card.

Earning Miles
There are two kinds of mileage in the GFF program, namely: AWARD MILES represent the mileage earned each time you fly with Garuda Indonesia on eligible flights, or in a transaction with Garuda Indonesia partners in the GFF program. Award Miles may be redeemed for an Award Ticket, Upgrade Award or other awards. Award Miles will continue to be accumulated as long as the GFF member remains active. TIER MILES represent the mileage earned each time you fly with Garuda Indonesia on eligible flights, and are used to determine the level of your GFF membership. Tier Miles are accumulated from 1 January to 31 December of a given year, and it is re-set to zero on 1 January of the following year. How to Earn Miles Award Miles and Tier Miles are earned from flight activities with Garuda Indonesia on eligible flights. You can also earn Award Miles from non-flight activities, such as: Making a purchase at Garuda Shop Staying at Garuda Indonesia partner hotels in the GFF program

 Exchanging Reward Points awarded by Garuda Indonesia partner banks in the GFF program Paying for purchases using the Garuda Indonesia Citibank Card

To ensure that your mileage are properly recorded, please observe the following: Provide your name and GFF membership number as listed at the GFF system when making a flight reservation Present your GFF membership card at the time of checkin or when making a transaction with Garuda Indonesia partners

How to Monitor Your Mileage 1. Access the GFF website at http://gff.garuda-indonesia.com anywhere and at anytime 2. Check the quarterly Mileage Statement sent to members 3. Call Garuda Indonesia Call Center at 0 804 1 807 807, 24-hour from anywhere in Indonesia. How to Claim for Missing Mileage We would process your missing mileage claim in 3-4 weeks after the flight date or the date of other transactions. You could make a claim for missing mileage at anytime up to 6 (six) months after the date of your flight or transaction. Please complete the Missing Mileage Form available online at http://gff.garuda-indonesia.com or at Garuda Indonesia Sales Office, and attach the following supporting documents: 1. A copy of the passenger ticket coupon or itinerary receipt e-ticket and the original boarding pass (for a flight activity) 2. A copy of the payment receipt (hotel or Garuda Shop receipt) Please forward the completed form and attached documents to GFF Center or Garuda Indonesia Sales Office.

Make sure that you keep all related documents such as boarding pass and ticket (passenger ticket coupon or itinerary receipt e-Ticket), or proof of transaction at Garuda Indonesia partners in the GFF program, until all your mileage is properly recorded in your GFF account.

Spending Miles

The main benefit of a GFF membership is the chance to accumulate Award Miles that can be redeemed for an Award Ticket or Upgrade Award, not only for your own use but also for your family members or friends. Award Miles can only be redeemed for Award Ticket or Upgrade Award on Garuda Indonesia flight routes and / or code share flight routes in which Garuda Indonesia is the Operating Party.

On weekends, school vacations or national holidays, reservation by air travelers usually exceeds the capacity of available flight seats. For your convenience, please book your Award Ticket or Upgrade Award flight far in advance of your planned departure date. Alternatively, you could choose to use your Award Ticket or Upgrade Award when not in peak season.

How to Redeem Award Miles for an Award Ticket

Choose your desired flight destination and departure date. Make sure that you have enough Award Miles in your account for your intended destination. Contact Garuda Indonesia Call Center at 0 804 1 807 807 (from Indonesia) or Garuda Indonesia Sales Office to reserve your flight. Complete the Award Ticket application form available online at http://gff.garuda-indonesia.com or at any Garuda Indonesia Sales Office.

Submit the completed form along with your GFF membership card and a copy of your ID (KTP, passport or other ID) to Garuda Indonesia Sales Office. You can pick up the Award Ticket at the Garuda Indonesia Sales Office where you submit your application. If you cannot come personally, the person representing you must be provided with a power of attorney (original).

How to Redeem Award Miles for an Upgrade Award

Purchase an Economy class ticket for your desired destination and departure date. Make sure that you have enough Award Miles in your account for an upgrade into an Executive class on your intended flight. Contact Garuda Indonesia Call Center at 0 804 1 807 807 (from Indonesia) or Garuda Indonesia Sales Office to reserve your flight. Complete the Upgrade Award application form available online at http://gff.garuda-indonesia.com or at any Garuda Indonesia Sales Office.

Submit the completed form, along with the original Economy class ticket, your GFF membership card and a copy of your ID (KTP, passport or other ID) to Garuda Indonesia Sales Office. You can pick up the Upgrade Award ticket at the Garuda Indonesia Sales Office where you submit your application. If you cannot come personally, the person representing you must be provided with a power of attorney (original).

Application of Award Miles redemption by a GFF Junior member should be accompanied with a letter of consent signed by the respective parent or legal guardian.

GFF Membership Tier

The GFF Regular has 4 membership level or tier, as follow:

Tier Qualification (period 1 January 31 December) 1 Eligible Flight

Blue

Silver

5,000 Tier Miles or 10 Eligible Flights

Gold

20,000 Tier Miles or 35 Eligible Flights

Platinum

50,000 Tier Miles or 75 Eligible Flights

10

 Your membership level will be evaluated for an upgrade at any time within a given membership year when you attain the required qualification. Your membership level will be evaluated for a renewal on the same level, a downgrade or membership termination at the end of the membership period.

At the beginning of each year, the Tier Miles and flight frequency will be re-set to zero, while the balance for Award Miles will continue to be accumulated. Please bear in mind that your membership level may change from year to year depending on your flight activity (Tier Miles earned or number of eligible flight flown) in the respective membership year.

11

GFF Member Benefits

TIER FACILITIES
GFF JUNIOR Welcome Bonus *) Earning Miles Spending Miles for Award Ticket Transferring Award Ticket Spending Miles for Upgrade Award Transferring Upgrade Award Dedicated check-in counter at Jakarta airport Executive Class checkin counter Garuda Indonesia Executive Lounge Free excess baggage Tier Bonus Tier Miles Percentage Baggage handling priority Priority wait-list on reservation **) Special gift / invitation for selected members Free cancellation and refund fee ***) Luggage tag Insurance ****) Other credit card benefits *) GIC Card: 2,500 miles, Blue, GFF Junior and EC Plus: 300 miles **) Priority is set respectively on the basis of (1) ticket fare / class, (2) distance flown, and (3) GFF membership level ***) Terms and Conditions apply as set out in the ticket 5 KG BLUE SILVER

12

EC PLUS domestic airport 15 KG 50%

GOLD

GIC

PLATINUM

domestic airport 15 KG 50%

domestic airport 20 KG Double mileage L class above

domestic & Singapore airport 20 KG 75%

****) Terms and Conditions apply as set out in the insurance policy The insurance coverage is in addition to the mandatory coverage as set out in prevailing laws and regulations governing the airline industry (Law No. 15 Year 1992 and Government Regulation No. 40 Year 1995)

13

Earning Miles Calculation

Earning Miles from Flight Activities You can earn miles from flight activities on Garuda Indonesia eligible flight. Earning Miles Table DOMESTIC
No.
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38

Origin
JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) BALIKPAPAN (BPN) BALIKPAPAN (BPN) BALIKPAPAN (BPN) BIAK (BIK) BIAK (BIK) MAKASSAR (UPG) MAKASSAR (UPG) MAKASSAR (UPG) MAKASSAR (UPG) MEDAN (MES)

Destination
AMPENAN (AMI) BANDA ACEH (BTJ) BANJARMASIN (BDJ) BALIKPAPAN (BPN) BATAM (BTH) BIAK (BIK) DENPASAR (DPS) JAYAPURA (DJJ) MAKASSAR (UPG) MANADO (MDC) MEDAN (MES) PADANG (PDG) PALANGKARAYA (PKY) PALEMBANG (PLM) PEKANBARU (PKU) PONTIANAK (PNK) SEMARANG (SRG) SOLO (SOC) SURABAYA (SUB) TIMIKA (TIM) YOGYAKARTA (JOG) BALIKPAPAN (BPN) JAYAPURA (DJJ) MAKASSAR (UPG) MANADO (MDC) SURABAYA (SUB) TIMIKA (TIM) YOGYAKARTA (JOG) MAKASSAR (UPG) MANADO (MDC) YOGYAKARTA (JOG) JAYAPURA (DJJ) MAKASSAR (UPG) JAYAPURA (DJJ) MANADO (MDC) SURABAYA (SUB) TIMIKA (TIM) BANDA ACEH (BTJ)

Basic Miles
656 1,126 582 778 539 2,057 602 2,339 883 1,362 876 575 567 269 589 456 255 289 420 2,054 275 699 1,807 394 983 190 1,493 331 320 600 634 319 1,174 1,456 588 493 1,171 263

14

No.
39 40 41 42 43

Origin
MEDAN (MES) PADANG (PDG) SURABAYA (SUB) TIMIKA (TIM) YOGYAKARTA (JOG)

Destination
BATAM (BTH) PEKANBARU (PKU) AMPENAN (AMI) JAYAPURA (DJJ) AMPENAN (AMI)

Basic Miles
412 121 238 314 388

ASIA
No.
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17

Origin
JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) SINGAPORE (SIN) SINGAPORE (SIN) SINGAPORE (SIN) SINGAPORE (SIN) SINGAPORE (SIN) SINGAPORE (SIN) SINGAPORE (SIN) SINGAPORE (SIN) SINGAPORE (SIN) KUALA LUMPUR (KUL) KUALA LUMPUR (KUL) KUALA LUMPUR (KUL)

Destination
BANGKOK ( BKK) HONGKONG (HKG) SAIGON (SGN) KUALA LUMPUR (KUL) SINGAPORE (SIN) DENPASAR (DPS) MEDAN (MES) SEMARANG (SRG) SURABAYA (SUB) PEKANBARU (PKU) YOGYAKARTA (JOG) BANGKOK (BKK) KUALA LUMPUR (KUL) SAIGON (SGN) DENPASAR (DPS) SURABAYA (SUB) YOGYAKARTA (JOG)

Basic Miles
1,444 2,029 1,236 724 557 1,040 397 727 855 187 773 889 197 679 1,235 1,048 958

JAPAN KOREA CHINA

No.
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17

Origin
JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) SINGAPORE (SIN) SINGAPORE (SIN) SINGAPORE (SIN)

Destination
BEIJING (BJS) FUKUOKA (FUK) GUANGZHOU (CAN) NAGOYA (NGO) SEOUL (SEL) SHANGHAI (SHA) TAIPEI (TPE) TOKYO (TYO) OSAKA (OSA) FUKUOKA (FUK) NAGOYA (NGO) OSAKA (OSA) SEOUL (SEL) TOKYO (TYO) BEIJING (BJS) GUANGZHOU (CAN) SHANGHAI (SHA)

Basic Miles
3,262 3,156 2,077 3,450 3,278 2,762 2,374 3,611 3,382 3,093 3,329 3,273 3,279 3,472 2,791 1,631 2,359

15

MIDDLE EAST
No.
1 2 3

Origin
JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK)

Destination
DAMAM (DMM) JEDDAH (JED) RIYADH (RUH)

Basic Miles
4,428 4,957 4,572

SOUTH WEST PACIFIC

No.
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

Origin
JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) AUCKLAND (AKL)

Destination
ADELAIDE (ADL) AUCKLAND (AKL) BRISBANE (BNE) DARWIN (DRW) MELBOURNE (MEL) PERTH (PER) SYDNEY (SYD) ADELAIDE (ADL) AUCKLAND (AKL) BRISBANE (BNE) DARWIN (DRW) MELBOURNE (MEL) PERTH (PER) SYDNEY (SYD) BRISBANE (BNE)

Basic Miles
2,939 4,763 3,390 1,698 3,232 1,875 3,408 2,337 4,215 2,788 1,097 2,720 1,603 2,860 1,427

EUROPE
No.
1 2 3

Origin
JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK)

Destination
AMSTERDAM (AMS) FRANKFURT (FRA) LONDON (LGW)

Basic Miles
7,070 6,923 7,286

Notes: Basic Miles values in the table refer to distances for a one-way flight. For return flights, multiply the value by two. The calculation for earning miles is based on Basic Miles value, flight class/ ticket fare, and membership tier. Reservation on V,H,X,Z,O, T & J class does not qualify to earn miles. The calculation for earning miles as specified above is subject to change at any time without prior notice.

16

The GFF program allows you to accumulate Award Miles from each flight activity by earning Tier Miles and Tier Bonus. Tier Bonus : GFF Gold, EC Plus and Platinum members are entitled to a Tier Bonus that will be calculated for accumulating their Award Miles. Tier Miles Percentage : GFF members will earn more Award Miles as they choose to fly in higher booking class. Tier Bonus and Tier Miles Percentage are applied to the Basic Miles value as set out in the Earning Miles Table. Mileage Calculation Table
Tier Miles Percentage
Class Tier Platinum Gold & EC Plus Silver Blue ** GIC Card 200% 200% 200% 100% 0% 150% 125% 100% 50% 0% Executive Class C/D/I Y/S/W Economy Class M/L Q/B/N/K V/H/X/O/ Z/T/J * Tier Bonus 75% 50%

Subject to change at any time * Tier Bonus is not applicable for non-qualifying flight / booking class (0%) ** GFF Junior members earn 75% of the mileage earned by a GFF Blue member *** GIC mileage values comprise total award miles

Tier Bonus

17

Illustration of Earning Miles Calculation:

Blue member flying Q class on Jakarta Surabaya sector 1. Tier Miles 2. Tier Bonus 3. Award Miles = 50% from 420 Miles = 0 Miles = Tier Miles + Tier Bonus = 210 miles = 210 miles

Silver member flying Y class on Jakarta Surabaya sector 1. Tier Miles 2. Tier Bonus 3. Award Miles = 125% from 420 Miles = 0 miles = Tier Miles + Tier Bonus = 525 miles = 525 miles

Gold member flying Y class on Jakarta Surabaya sector 1. Tier Miles 2. Tier Bonus 3. Award Miles = 125% from 420 Miles = 50% from 420 Miles = Tier Miles + Tier Bonus = 525 miles = 210 miles = 735 miles

Platinum member flying C class on Jakarta Surabaya sector 1. Tier Miles 2. Tier Bonus 3. Award Miles = 150% from 420 Miles = 75% from 420 Miles = Tier Miles + Tier Bonus = 630 miles = 315 miles = 945 miles

The above illustration shows that as you fly in a higher flight class (thus earning more Tier Miles), or by flying more often (upgrading your membership level to Gold/Platinum), you will earn Award Miles even faster for each flight you make. Earning Miles from Non-Flight Activities Aside from flying with Garuda Indonesia, GFF members can also earn Award Miles from transactions with Garuda Indonesia partners in the GFF program. Make sure that you always present your GFF Card at the time of transaction.

18

GFF Partner

Telephone Number 2529999

Reward Point Credit Card

Conversion Value to Obtain 1 GFF Mileage 7 Points

Minimum Transfer (Mileage) 250

57899999

Credit Card

4 Points

300

5721900

Credit Card

1.75 Points

100

52914722

Premier Card Credit Card VGPB & Platinum Card Gold Card Credit Card

8 Points 17.5 Points 20 Points

1000

27586777 0804 777777

100 25 Points 4 Points 300

57999988

5716000

Credit Card Platinum & Infinite Card Credit Card/

5 Points

300

78869811

1 Point

100

14041

Tabungan Niaga X-Tra

4 Points

250

34358888

World, Infinite & Platinum Card Poin Plus Plus

12 Points

300

54388888

121***)

100

2310002

Room Charge Food & Beverage

Rp 5,000 Rp 2,500 Rp 2,500 USD 1*)

GARUDA SHOP

Merchandise

Conversion values for 1 GFF Mileage are subject to change at anytime

If you are a customer of one of the banks listed above, you may convert your Bank Reward Points into Award Miles according to the applicable terms. Please contact the respective bank to exchange your Reward Points into GFF mileage. If you stay in any of the Aerowisata Group hotels **), you are entitled to Award Miles for any payment of room charge or Food & Beverage transaction. You can earn Award Miles from purchases of exclusive merchandise at Garuda Shop on board your flight, at the Garuda Indonesia Executive Lounge at Soekarno-Hatta Airport, and at GFF Center.
*) **) 1 USD = 4 Miles Senggigi Beach Hotel Lombok, Sanur Beach Hotel Bali, Pool Villa Club Lombok, Grand Hotel Preanger Bandung ***) Package 1:12,100 Poin Plus Plus=100 mileage; Package 2:60,500 Poin Plus Plus=500 mileage Package 3:121,000 Poin Plus Plus=1,000 mileage; Package 4:605,000 Poin Plus Plus=5,000 mileage; Package 5:1,210,000 Poin Plus Plus=10,000 mileage; Currently available only for VIP Matrix

19

Spending Miles Calculation

GFF members can redeem the accumulated Award Miles for an Award Ticket or Upgrade Award in a Garuda Indonesia eligible flight. Spending Miles Table DOMESTIC
No. Origin No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 Origin JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) BALIKPAPAN (BPN) BALIKPAPAN (BPN) BALIKPAPAN (BPN) BIAK (BIK) BIAK (BIK) MAKASSAR (UPG) MAKASSAR (UPG) MAKASSAR (UPG) MAKASSAR (UPG) MEDAN (MES) MEDAN (MES) PADANG (PDG) SURABAYA (SUB) TIMIKA (TIM) YOGYAKARTA (JOG)

Destination

Economy Economy Executive Class Award Class Award Ticket Ticket 14,000 23,000 12,000 16,000 11,000 42,000 13,000 47,000 18,000 28,000 18,000 12,000 12,000 6,000 12,000 10,000 6,000 6,000 9,000 42,000 6,000 14,000 37,000 8,000 20,000 4,000 30,000 7,000 7,000 12,000 13,000 7,000 24,000 30,000 12,000 10,000 24,000 6,000 9,000 3,000 5,000 7,000 8,000 21,000 35,000 18,000 24,000 17,000 63,000 20,000 71,000 27,000 42,000 27,000 18,000 18,000 9,000 18,000 15,000 9,000 9,000 14,000 63,000 9,000 21,000 56,000 12,000 30,000 6,000 45,000 11,000 11,000 18,000 20,000 11,000 36,000 45,000 18,000 15,000 36,000 9,000 14,000 5,000 8,000 11,000 12,000 Upgrade Award from Y/S/W/M/L 9,000 14,000 8,000 10,000 7,000 26,000 8,000 29,000 11,000 17,000 11,000 8,000 8,000 4,000 8,000 6,000 4,000 4,000 6,000 26,000 4,000 9,000 23,000 5,000 12,000 3,000 18,000 5,000 5,000 8,000 8,000 5,000 15,000 18,000 8,000 6,000 15,000 4,000 6,000 2,000 3,000 5,000 5,000 Upgrade Award from Other Class 12,000 19,000 10,000 13,000 9,000 34,000 11,000 38,000 15,000 23,000 15,000 10,000 10,000 5,000 10,000 8,000 5,000 5,000 8,000 34,000 5,000 12,000 30,000 7,000 16,000 4,000 24,000 6,000 6,000 10,000 11,000 6,000 20,000 24,000 10,000 8,000 20,000 5,000 8,000 3,000 4,000 6,000 7,000

Destination AMPENAN (AMI) BANDA ACEH (BTJ) BANJARMASIN (BDJ) BALIKPAPAN (BPN) BATAM (BTH) BIAK (BIK) DENPASAR (DPS) JAYAPURA (DJJ) MAKASSAR (UPG) MANADO (MDC) MEDAN (MES) PADANG (PDG) PALANGKARAYA (PKY) PALEMBANG (PLM) PEKANBARU (PKU) PONTIANAK (PNK) SEMARANG (SRG) SOLO (SOC) SURABAYA (SUB) TIMIKA (TIM) YOGYAKARTA (JOG) BALIKPAPAN (BPN) JAYAPURA (DJJ) MAKASSAR (UPG) MANADO (MDC) SURABAYA (SUB) TIMIKA (TIM) YOGYAKARTA (JOG) MAKASSAR (UPG) MANADO (MDC) YOGYAKARTA (JOG) JAYAPURA (DJJ) MAKASSAR (UPG) JAYAPURA (DJJ) MANADO (MDC) SURABAYA (SUB) TIMIKA (TIM) BANDA ACEH (BTJ) BATAM (BTH) PEKANBARU (PKU) AMPENAN (AMI) JAYAPURA (DJJ) AMPENAN (AMI)

20

ASIA
No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Origin JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) SINGAPORE (SIN) SINGAPORE (SIN) SINGAPORE (SIN) SINGAPORE (SIN) SINGAPORE (SIN) SINGAPORE (SIN) SINGAPORE (SIN) SINGAPORE (SIN) SINGAPORE (SIN) KUALA LUMPUR (KUL) KUALA LUMPUR (KUL) KUALA LUMPUR (KUL) Destination BANGKOK (BKK) HONGKONG (HKG) SAIGON (SGN) KUALA LUMPUR (KUL) SINGAPORE (SIN) DENPASAR (DPS) MEDAN (MES) SEMARANG (SRG) SURABAYA (SUB) PEKANBARU (PKU) YOGYAKARTA (JOG) BANGKOK (BKK) KUALA LUMPUR (KUL) SAIGON (SGN) DENPASAR (DPS) SURABAYA (SUB) YOGYAKARTA (JOG) Economy Executive Class Award Class Award Ticket Ticket 21,000 29,000 18,000 11,000 9,000 17,000 7,000 12,000 14,000 3,000 13,000 13,000 3,000 10,000 18,000 15,000 14,000 32,000 44,000 27,000 17,000 14,000 26,000 11,000 18,000 21,000 5,000 20,000 20,000 5,000 15,000 27,000 23,000 21,000 Upgrade Award from Y/S/W/M/L 13,000 18,000 11,000 7,000 6,000 11,000 5,000 8,000 9,000 2,000 8,000 8,000 2,000 6,000 11,000 9,000 9,000 Upgrade Award from Other Class 17,000 24,000 15,000 9,000 8,000 14,000 6,000 10,000 12,000 3,000 11,000 11,000 3,000 8,000 15,000 12,000 12,000

JAPAN KOREA CHINA

No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Origin JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) SINGAPORE (SIN) SINGAPORE (SIN) SINGAPORE (SIN) Destination BEIJING (BJS) FUKUOKA (FUK) GUANGZHOU (CAN) NAGOYA (NGO) SEOUL (SEL) SHANGHAI (SHA) TAIPEI (TPE) TOKYO (TYO) OSAKA (OSA) FUKUOKA (FUK) NAGOYA (NGO) OSAKA (OSA) SEOUL (SEL) TOKYO (TYO) BEIJING (BJS) GUANGZHOU (CAN) SHANGHAI (SHA) Economy Executive Class Award Class Award Ticket Ticket 46,000 23,000 30,000 25,000 23,000 39,000 34,000 26,000 24,000 22,000 24,000 23,000 23,000 25,000 40,000 23,000 34,000 69,000 35,000 45,000 38,000 35,000 59,000 51,000 39,000 36,000 33,000 36,000 35,000 35,000 38,000 60,000 35,000 51,000 Upgrade Award from Y/S/W/M/L 28,000 14,000 18,000 15,000 14,000 24,000 21,000 16,000 15,000 14,000 15,000 14,000 14,000 15,000 24,000 14,000 21,000 Upgrade Award from Other Class 37,000 19,000 24,000 20,000 19,000 32,000 28,000 21,000 20,000 18,000 20,000 19,000 19,000 20,000 32,000 19,000 28,000

21

MIDDLE EAST
No. 1 2 3 Origin JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) Destination DAMAM (DMM) JEDDAH (JED) RIYADH (RUH) Economy Executive Class Award Class Award Ticket Ticket 31,000 35,000 33,000 47,000 53,000 50,000 Upgrade Award from Y/S/W/M/L 19,000 21,000 20,000 Upgrade Award from Other Class 25,000 28,000 27,000

SOUTH WEST PACIFIC

No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Origin JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) DENPASAR (DPS) AUCKLAND (AKL) Destination ADELAIDE (ADL) AUCKLAND (AKL) BRISBANE (BNE) DARWIN (DRW) MELBOURNE (MEL) PERTH (PER) SYDNEY (SYD) ADELAIDE (ADL) AUCKLAND (AKL) BRISBANE (BNE) DARWIN (DRW) MELBOURNE (MEL) PERTH (PER) SYDNEY (SYD) BRISBANE ( BNE) Economy Executive Class Award Class Award Ticket Ticket 24,000 39,000 28,000 14,000 26,000 15,000 28,000 19,000 34,000 23,000 9,000 22,000 13,000 23,000 12,000 36,000 59,000 42,000 21,000 39,000 23,000 42,000 29,000 51,000 35,000 14,000 33,000 20,000 35,000 18,000 Upgrade Award from Y/S/W/M/L 15,000 24,000 17,000 9,000 16,000 9,000 17,000 12,000 21,000 14,000 6,000 14,000 8,000 14,000 8,000 Upgrade Award from Other Class 20,000 32,000 23,000 12,000 21,000 12,000 23,000 16,000 28,000 19,000 8,000 18,000 11,000 19,000 10,000

EUROPE
No. 1 2 3 Origin JAKARTA (CGK) JAKARTA (CGK) JAKARTA (CGK) Destination AMSTERDAM (AMS) FRANKFURT (FRA) LONDON (LGW) Economy Executive Class Award Class Award Ticket Ticket 50,000 49,000 52,000 75,000 74,000 78,000 Upgrade Award from Y/S/W/M/L 30,000 30,000 32,000 Upgrade Award from Other Class 40,000 40,000 42,000

Notes: Award Miles needed to upgrade from V and H flight class are the same as mileage values needed for an Economy class Award Ticket Upgrade Award is not applicable for class J/X/O/T/Z tickets.

22

Glossary of Terms
Active GFF Member Registered GFF members who earn miles from at least a single flight activity on eligible flights, or from a non-flight activity at Garuda Indonesia partners on the GFF program, during the last membership year. The amount of miles earned for each flight on eligible flights and / or for each transaction with Garuda Indonesia partners on the GFF program. Award Miles are calculated as Tier Miles plus Tier Bonus. Award Miles can be redeemed for Award Tickets or Upgrade Awards. Award Miles will continue to be accumulated for as long as the GFF member remains active, and will be expired when membership is terminated. A free ticket that can be claimed by redeeming Award Miles, and which can be used by the respective GFF member or given to another person. The amount of miles used as a basis for calculating earned mileage. The change to an Award Ticket or Upgrade Award involving a change of the scheduled flight date and flight number. Change schedule is not applicable to a change of flight route, flight class or the name on the Award Ticket. A joint flight between Garuda Indonesia and another airline in which one airline function as the Operating Party. Mileage can be earned from a flight activity on eligible flights as well as from a non-flight transaction with Garuda Indonesia partners in the GFF program. Flights that qualify for earning miles and flight frequency activity on the GFF program, and do not include flights on class V,H,X,O,T,J,Z tickets, sponsorship tickets, employee tickets, airline and travel agent discount tickets, free tickets, award tickets, discount tickets, Citilink flights, charter flights, Hajj flights organized by the Government, code share flights where

Award Miles

Award Ticket

Basic Miles Change Schedule

Code Share Flight

Earning Miles

Eligible Flight

23

Garuda Indonesia is not the Operating Party, and / or other flights as may be determined later by Garuda Indonesia. Garuda Indonesia PT Perusahaan Penerbangan Garuda Indonesia, abbreviated as PT Garuda Indonesia (Persero).

Inactive GFF Member GFF members with no flight or non-flight activity in the last 1-year of their membership period. Itinerary Receipt e-Ticket The e-ticket receipt issued by Garuda Indonesia to a passenger, containing the passenger name, flight information and terms of the ticket. GFF membership period commences from the month when a membership tier status is acquired, and covers the remaining months of the current year and the next one-year period. A GFF membership period varies from 12 23 months long. The tier or level of a regular GFF membership (Blue, Silver, Gold or Platinum), given on the basis of Tier Miles earned or flight frequency made on eligible flights within the last membership year. A GFF membership year runs from 1 January to 31 December of the same year. An EC Plus membership year covers the 12 (twelve)month period commencing from the date of registration approval or membership renewal. Mileage that is not recorded on the account of GFF member. A ticket issued without a departure date and time and flight number. An Award Ticket or Upgrade Award cannot be issued with an open date status. The party that operates the aircraft on a code share flight. The route segment or sector that have been or will be flown from the departure point to the destination point.

Membership Period

Membership Tier

Membership Year

Missing Mileage Open Date Ticket

Operating Party Origin-Destination

24

Passenger Ticket Coupon Redeposit

The last page on the manual ticket issued by Garuda Indonesia and kept by the passenger, containing detailed information of the flight. The process of re-depositing into a members account of Award Miles that have been redeemed for an Award Ticket or Upgrade Award. The process of redeeming Award Miles for Garuda Indonesia Award Ticket or Upgrade Award. A scheduled stop in a travel itinerary at some point between the point of departure and destination. A stop over occurs when a passenger stops at an airport for longer than 24 (twenty four) hours, or stops within the same day but goes out of the airport area. A bonus mileage given on the basis of membership tier status according to the Mileage Calculation table. Tier Bonus mileage will be added to Tier Miles to become Award Miles. Mileage earned on each eligible flight activity and used to determine GFF membership tier level. Tier Miles are accumulated from 1 January until 31 December of a given year. On 1 January of the following year, the Tier Miles balance is reset to zero.

Spending Miles

Stop Over

Tier Bonus

Tier Miles

Tier Miles Percentage A percentage of Basic Miles for the calculation of Tier Miles, which depends on the ticket fare or flight class according to the Mileage Calculation Table. Upgrade Award A facility that can be claimed by redeeming Award Miles for a flight class upgrade from an Economy class to an Executive class, which can be used by the respective GFF member or given to another person.

25

Terms and Conditions

1. General Conditions 1. GFF membership is issued to individuals, and each member holds a single GFF account. 2. GFF membership is open to Indonesian citizens and / or foreign nationalities age 2 (two) and above, domiciled in Indonesia, or outside Indonesia where the GFF program is applicable, according to the conditions of enrollment. 3. Garuda Indonesia reserves the sole right to interpret and apply the policies and procedures outlined in this Membership Guide. GFF members are bound by Garuda Indonesia regulations as set forth in this Membership Guide. 4. Facilities received by GFF members are non-tradable and nontransferable. 5. Garuda Indonesia reserves the right to use personal information and data provided by GFF members to Garuda Indonesia for its own operational and marketing purposes, as well as in the interest of cooperation with Garuda Indonesia partners. 6. The GFF Membership Card can only be used by the person whose name appears on the card, for purposes related to his/her GFF membership. 7. A person is entitled to a single GFF membership number only. If there is more than one GFF membership number to a persons name, only one number will be accepted as valid. The Mileage recorded in all the other cards will be merged to the valid card. 8. All GFF privileges and benefits, including extra baggage allowance, access to executive airport lounge, and executive check-in counters, are valid only for Garuda Indonesia flights, and can be obtained by presenting a valid GFF Membership Card and Garuda Indonesia ticket to the Garuda Indonesia staff in charge prior to using the facilities. 9. All GFF privileges and benefits are not applicable to Citilink flights, charter flights, Government-organized Hajj flights, code share flights where Garuda Indonesia is not the Operating Party, or flights by other airlines. 10. All provisions contained in this Membership Guide are subject to and are to be interpreted in accordance with prevailing laws in Indonesia. 11. In the event of any discrepancy between the GFF provisions in the Indonesian and English versions, the Indonesian language text shall prevail. 12. In the event of any discrepancy between the GFF provisions in the English and any other foreign language versions, the English language text shall prevail. 13. In the event that any provision in this Membership Guide is found to be in conflict with the prevailing laws, this will not affect the validity of the other provisions in this Membership Guide that are not in conflict with prevailing laws.

26

14. GFF Center reserves the right to perform an audit on GFF member data at any time without consent of the member. In the event of data discrepancy, the process for Award Ticket and Upgrade Award will be suspended pending a resolution by GFF Center. 15. Garuda Indonesia has the authority to act in accordance with prevailing laws against any violation of GFF membership rules and regulations. 16. Garuda Indonesia is not responsible for any risk arising from the misuse of GFF membership including but not limited to the misuse of GFF Membership Card, GFF member privileges and benefits, and / or GFF member mileage data. 17. Every decision made by Garuda Indonesia related to GFF membership is final and non-disputable. 18. Marketing programs or any other programs conducted by GFF Center are applicable only to GFF members as specified in the respective programs. 19. Garuda Indonesia is not responsible for any products or services that are provided or offered by Garuda Indonesia partners in the GFF program.

2. Enrollment 1. Applicants may enroll through GFF website (http://gff.garuda-indonesia.com) or by completing an Application Form. Upon registration, GFF applicants will receive a Temporary Membership Number that can be used to earn miles. The temporary Membership Number cannot be used to obtain other GFF facilities. 2. Mileage from flight activities of members who register through GFF website will be credited to members account after the first eligible flight activity data is recorded on the GFF database. 3. Mileage from flight activities of members who register by completing an Application Form will be credited to members account after the first eligible flight activity data is recorded on the GFF database and the membership application have been processed by GFF Center. 4. Permanent membership status will be processed after membership application data and the first eligible flight activity data have been recorded on the GFF database. 5. Members name as written at the time of registration will appear on the GFF Membership Card and the GFF database. The name should be identical to the name on members ID (KTP, Passport or other ID). 6. Garuda Indonesia reserves the right to refuse a membership application that is either incomplete or does not comply with the established requirements without notification.

27

7.

Membership application data with a Temporary Membership Number will be removed from the GFF database without notification in the event there is no eligible flight activity recorded within 1 (one) year after the Temporary Membership Number is recorded in the GFF database.

3. GFF Membership Information 1. Each GFF member will be given a User ID and Password giving access to membership information through the GFF website at http://gff.garuda-indonesia.com. 2. GFF members will receive a quarterly (three-month) Mileage Statement report. In the event there is no flight activities or non-flight activities recorded on members account during the three-month period, no Mileage Statement report will be sent. 3. GFF members can obtain information regarding his/her membership by contacting Garuda Indonesia Call Center or GFF Center. 4. Membership Tier & Evaluation 1. GFF member tier status depends on the Tier Miles accrued or number of one-way flights (sectors) taken on eligible flight activities within the last GFF membership year. 2. Garuda Indonesia has the right to upgrade, maintain or downgrade a GFF member tier status at its sole discretion in accordance with prevailing rules and regulations. Only Tier Miles or flight frequency accumulated in each respective membership year are considered in evaluating a membership tier status and are not carried forward to the next membership year. 3. A temporary membership status will be upgraded to a Blue status at any time after taking 1 (one) one-way flight on eligible flights and the membership application data have been recorded on the GFF database. 4. A Blue membership status may be upgraded to a Silver status at anytime during the membership year on the accumulation of 5,000 (five thousand) Tier Miles or 10 (ten) one-way flights on eligible flights. 5. A Silver membership status may be upgraded to Gold status at anytime during the membership year on the accumulation of 20,000 (twenty thousand) Tier Miles or 35 (thirty five) one-way flights on eligible flights. 6. A Gold membership status may be upgraded to Platinum status at anytime during the membership year on the accumulation of 50,000 (fifty thousand) Tier Miles or 75 (seventy five) one-way flights on eligible flights. 7. The upgraded status will be valid throughout the membership period, that is the remaining period of current GFF membership year and the next membership year. 8. The evaluation for maintaining current membership status, or downgrading to a lower status, or membership termination, is carried out at the end of each membership period, and involves:

28

 9.

a. Renewal of Blue status, or terminating the membership. b. Renewal of Silver status, or downgrading to Blue status, or terminating the membership. c. Renewal of Gold status, or downgrading to Silver or Blue status, or terminating the membership. d. Renewal of Platinum status, or downgrading to Gold or Silver or Blue status, or terminating the membership. Criteria for evaluation as in Art. 4.8: GFF Blue Status Renewal : A GFF Blue member who has accumulated at least 1 (one) one-way flight of eligible flights within the membership year will re-qualify as a Blue member. Termination : GFF membership will be terminated if a GFF Blue member did not make at least 1 (one) one-way flight of eligible flight within the membership year. GFF Silver Status Renewal : A GFF Silver member who has accumulated at least 5,000 (five thousand) Tier Miles or 10 (ten) one-way flights of eligible flight within the membership year will re-qualify as a Silver member. Downgrade to Blue status : A GFF Silver member who has not achieved 5,000 (five thousand) Tier Miles or 10 (ten) one-way flights, but has made at least 1 (one) one-way flight of eligible flight within the membership year, will be downgraded to a Blue status. Termination : GFF membership will be terminated if a GFF Silver member did not make at least 1 (one) one-way flight of eligible flight within the membership year. GFF Gold Status Renewal : A GFF Gold member who has accumulated at least 20,000 (twenty thousand) Tier Miles or 35 (thirty five) one-way flights of eligible flight within the membership year will requalify as a Gold member. Downgrade to Silver status : A GFF Gold member who has not achieved 20,000 (twenty thousand) Tier Miles or 35 (thirty five) one-way flights of eligible flight, but has achieved more than 5,000 (five thousand) Tier Miles or 10 (ten) one-way flights of eligible flight within the membership year, will be downgraded to a Silver status. Downgrade to Blue status : A GFF Gold member who has not achieved 5,000 (five thousand) Tier Miles or 10 (ten) one-way flights of eligible flight, but has made at least 1 (one) one-way flight of eligible flight within the membership year, will be downgraded to a Blue status.

29

Termination : GFF membership will be terminated if a GFF Gold member did not make at least 1 (one) one-way flight of eligible flight within the membership year. GFF Platinum Status Renewal : A GFF Platinum member who has accumulated at least 50,000 (fifty thousand) Tier Miles or 75 (seventy five) oneway flights of eligible flight within the membership year will re-qualify as a Platinum member. Downgrade to Gold status : A GFF Platinum member who has not achieved 50,000 (fifty thousand) Tier Miles or 75 (seventy five) one-way flights of eligible flight, but has achieved at least 20,000 (twenty thousand) Tier Miles or 35 (thirty five) one-way flights of eligible flight within the membership year, will be downgraded to a Gold status. Downgrade to Silver status : A GFF Platinum member who has not achieved 20,000 (twenty thousand) Tier Miles or 35 (thirty five) one-way flights of eligible flight, but has achieved at least 5,000 (five thousand) Tier Miles or 10 (ten) one-way flights of eligible flight within the membership year, will be downgraded to a Silver status. Downgrade to Blue status : A GFF Platinum member who has not achieved 5,000 (five thousand) Tier Miles or 10 (ten) one-way flights of eligible flight, but has made at least 1 (one) one-way flight of eligible flight within the membership year, will be downgraded to a Blue status. Termination : GFF membership will be terminated if a GFF Platinum member did not make at least 1 (one) one-way flight of eligible flight within the membership year.

5. GFF Membership Termination 1. GFF membership termination is based on the evaluation of membership status at the end of membership year as described in Art. 4.8 and Art. 4.9. 2. A GFF membership may also be terminated at anytime and without notification in the following conditions: a. Incorrect data at registration b. Misuse in mileage accrual and redemption c. Acting in violation of GFF rules and other regulations related to a GFF membership. d. Involved in acts that damage the reputation of Garuda Indonesia or the public trust towards Garuda Indonesia. e. Misuse of the Temporary GFF Number or permanent GFF Membership Card. f. GFF member relocated to a correspondence address in a country/area where GFF program is not applicable. g. Resignation of member through a letter of resignation.

30

3.

4.

Any unused Award Miles in the account of GFF member whose membership is terminated as referred to this Term & Condition will be nullified and are not redeemable. Mileage is only valid during an active membership period. The mileage account, any award that has been granted, claim application, and application for other GFF programs by a GFF member whose membership is terminated as in Art. 5.2 shall be cancelled.

6. Earning Miles from Flight Activities 1. In order to earn and accumulate mileage, a person should be registered as a GFF member. 2. Mileage may only be credited once for each activity, and earned in one frequent flyer program only. 3. Mileage accrual will be based on a mechanism established by Garuda Indonesia. 4. Mileage will be accumulated based on flight activities of eligible flight and non-flight activities with Garuda Indonesia partners on the GFF program. 5. Mileage is earned based on booking class or fare type as indicated on the ticket. Mileage is not earned on certain conditions including but not limited to, upgrades to a higher booking class due to flight operational considerations, and / or in the event of a discrepancy between the booking class as appear on the ticket and on the boarding pass. 6. Mileage may only be earned on eligible flight, that is, Garuda Indonesia flights on tickets with booking class C/D/I/Y/S/W/ M/L/Q/B/N/K or other classes as will be determined later by Garuda Indonesia, and do not include tickets with booking class V, H, X, O, T, J, Z, sponsorship tickets, employee tickets, discount tickets by airlines and travel agents, free tickets, reward tickets, discount flights, Citilink flights, charter flights, Hajj flights except ONH Plus flights, code share flights where Garuda Indonesia is not the Operating Party, and certain other booking class and / or flight as will be determined later by Garuda Indonesia. 7. Mileage from a certain activity will be credited to the account of GFF member as user of products or services provided by Garuda Indonesia and Garuda Indonesia partners in the GFF program, based on the GFF membership number along with the ticket that has been used. 8. Mileage will not be granted if the purchased ticket or service is not used in Garuda Indonesia flights or has expired. 9. In certain cases where GFF members are transferred by Garuda Indonesia to other airlines which has available seat, mileage will still be granted, except for unforeseeable cancellation due to situations that are beyond the control of Garuda Indonesia (Force Majeure), including but not limited to airport closure for any reason whatsoever, war, government restriction, mass riots, strikes, epidemics, fires, floods, storms, which renders flight operations impossible.

31

10. In the event of a discrepancy between a mileage earned and the amount as credited to the GFF member account, Garuda Indonesia retains the right to determine the correct mileage. 11. Mileage earned by a GFF member cannot be added or transferred to the account of another GFF member. 12. Mileage earned through falsification, submission of incorrect data, or in violation of GFF Terms and Conditions, will be suspended, and in such cases Garuda Indonesia has the authority to terminate the GFF membership and take any necessary legal action.

7. Earning Miles from Non Flight Activities 1. Mileage earned from the use of products and services of Garuda Indonesia partners in the GFF program is subject to the Terms and Conditions as issued by each Garuda Indonesia partners based on the respective agreements. 2. Mileage earned from a transaction with Garuda Indonesia partners in the GFF program will be credited to GFF member account within 4 (four) weeks minimum. If mileage from a certain transaction is missing, GFF member may contact or submit a claim to the respective Garuda Indonesia partner in the GFF program. 8. Missing Mileage Claim 1. Claim for missing mileage from a flight activity can be submitted within 6 (six) months at the latest from the day of flight departure, accompanied with the necessary claim documents such as the completed Missing Mileage Form, original Boarding Pass and Passenger Ticket Coupon or Itinerary Receipt (for e-Ticket). 2. Mileage earned on a missing mileage claim is based on class of travel and fare as indicated on the ticket used by GFF member. 3. A missing mileage claim will be processed within 4 (four) weeks minimum from the time the completed claim documents are received by GFF Center until the appropriate mileage adjustment is made to the account of GFF member. 9. Spending Miles 1. An Award Ticket is valid for a period of 6 (six) months from the date of issue and cannot be extended. 2. The validity period of an Upgrade Award depends on the terms of the original paying ticket purchased. 3. Award Tickets or Upgrade Awards may only be issued by the respective Garuda Indonesia Sales Office where the Award Order Form is submitted. Awards may be redeemed by GFF member in person, or by another person with a power of attorney from GFF member. Submission of application for Award Ticket or Upgrade Award in Indonesia delegated to another person must be accompanied with a power of attorney (original) with duty stamp affixed. The mechanism for award redemption follows the prevailing GFF regulations.

32

4.

5.

6.

7. 8. 9.

10.

11.

12.

13.

14.

15.

16.

An Award Ticket or Upgrade Award may only be issued for a confirmed schedule booking, and not applicable for bookings on a waiting list or an open date ticket. Go show passengers are not permitted to apply for Award Tickets or Upgrade Awards. The mileage needed for an Award Ticket or Upgrade Award is based on Spending Miles Table. All the mileage values at Spending Miles Table refer to a direct flight route to the intended destination and are not applicable for stop over passengers. In the event that a certain flight route as desired by the GFF member is not available, the mileage needed to be redeemed for an Award Ticket or Upgrade Award will be calculated by adding up each flight sector flown. Mileage redemption for routes that are not on Spending Miles Table will be calculated by adding up each flight sector flown. Garuda Indonesia does not provide a delivery service for Award Tickets and Upgrade Awards. Award miles that have been redeemed for Award Tickets or Upgrade Awards may be re-deposited to GFF member account if the Award Ticket or the original economy class paid ticket is still valid and completely unused. Once travel has commenced on at least one sector of the travel itinerary, the mileage on the remaining un-flown sector(s) cannot be re-deposited. Any cancellation and change of schedule of an Award Ticket and Upgrade Award will incur a mileage deduction of 25% (twenty five percent) of the total mileage with a valid ticket. In addition to the stipulation in Art. 9.10 above, any cancellation of an Award Ticket or Upgrade Award flight schedule will also incur a fee according to the prevailing Administration Refund Fee rules and payable by GFF member. When award mileage are redeemed for Award Tickets or Upgrade Awards, GFF members are responsible for the payment of local airport taxes, additional government tax, insurance premium, fuel surcharge, or any other additional charges as applicable. To redeem award mileage into an Upgrade Award, GFF member must first purchase an Economy class ticket. The amount of award mileage needed for the intended flight route is based on the fare of the original Economy class ticket with reference to the Award Table. The amount of award mileage needed for an Upgrade Award from booking class V and H is the same as the mileage needed for an Economy class Award Ticket. Award Ticket facility is not applicable for charter flights, Hajj flights except for ONH Plus flights, Citilink flights, and code share flights where Garuda Indonesia is not the Operating Party. Upgrade Award facility is not applicable for booking class O, T, J, Z tickets, sponsorship tickets, employee tickets, discount ticket from airline or travel agents, free tickets, reward tickets, discount flights, charter flights, Hajj flights except for ONH Plus flights, Citilink flights, and code share flights where Garuda Indonesia is not the Operating Party.

33

17. GFF members may exchange the accumulated award mileage into an Award Ticket or Upgrade Award in the name of another person as the intended user of the Award Ticket or Upgrade Award. 18. In the event that an Award Ticket or Upgrade Award is cancelled due to operational considerations at the airport (late flight, delayed flight, cancelled flight, or seat unavailability), the following provisions apply: a. Award mileage will be re-deposited to GFF member account if the travel itinerary is aborted / cancelled. b. Award mileage will not be re-deposited if the passenger is transferred to another flight with all costs borne by Garuda Indonesia. c. For GFF members using Upgrade Awards, award mileage will be re-deposited and the cancellation compensation will follow the terms for the original Economy class ticket paid for. d. Other provisions will refer to the provisions for passenger with paid tickets. 19. The award miles needed for Award Tickets and Upgrade Awards for children and infants is the same as for adult passenger. 20. Award Ticket and / or Upgrade Award may not be used by a person whose name does not appear on the respective Award Ticket and / or Upgrade Award. 10. Executive Card Plus (EC Plus) 1. EC Plus membership is open to Indonesian citizens and foreign nationalities aged 17 years or up, domiciled in Indonesia, and have paid the registration fee for EC Plus membership. 2. Payment of membership registration fee can be made in cash or by bank transfer to Garuda Indonesia bank account, a/c 103.0087290801, at Bank Mandiri Jakarta Sabang branch. 3. EC Plus applicants must complete the EC Plus application form accompanied by a copy of ID (KTP, Passport, or other ID) and the bank transfer slip of the registration fee, or made a cash payment at Garuda Indonesia Sales Office or the GFF Center. 4. EC Plus membership is valid for a 12 (twelve)-month period commencing on the month of application approval or membership renewal. 5. Insurance coverage provided to EC Plus members is subject to the Terms and Conditions set out in the insurance policy, and covers: i. Travel Inconvenience Insurance: a. Missed connection b. Delayed flight and denied boarding c. Luggage loss d. Luggage delay ii. Travel Accident Insurance: a. Loss of life Accident Indemnity b. Specific Loss Accident Indemnity

34

6.

7.

8.

9.

Insurance claims may be submitted to the respective insurance provider in accordance with the requirements set forth in the insurance policy, and accompanied by a recommendation letter from Garuda Indonesia. In the event the EC Plus membership period has expired and is not extended, the EC Plus membership along with any accumulated mileage will be converted to a regular GFF membership, with a membership tier according to activity in the last EC Plus membership year. The provisions for an EC Plus membership that has been converted into a regular GFF membership will follow those of the GFF. In the case of EC Plus membership resignation before the expiration of membership period, any fees paid are not refundable. In such a case, any unused award mileage is no longer valid and redeemable. EC Plus membership will be terminated or transferred to GFF regular membership when correspondence address of the member change to address outside Indonesia, with a membership tier according to activity in the last EC Plus membership year.

11. GFF Junior 1. GFF Junior membership is open to citizens of Indonesia and foreign nationalities aged 2 11 years, domiciled in Indonesia or overseas where the GFF program is applicable. 2. Applicants for GFF Junior membership shall complete a GFF application form signed by the respective parent or legal guardian, accompanied by a copy of ID of the parent or legal guardian, who will be responsible for the GFF Junior membership activities. 3. The name of the parent or legal guardian may only be changed by submitting a written notification to GFF Center, and the substitute name must be registered in the GFF database. 4. GFF Junior membership commences from the time the registration data and the first flight with a temporary number is recorded in the GFF database, up until the member reaches the age of 12. 5. The GFF Junior program does not entails evaluation for membership tier. 6. GFF Junior membership will be converted into GFF regular membership when member reaches the age of 12. 7. Membership tier in the conversion into regular GFF membership as in Art. 11.6 will depend on the respective member activity during the last 1 (one) year of GFF Junior membership. Thereafter, the provisions for regular GFF membership prevail. 8. Registration and mileage redemption transaction for member below the age of 12 requires the consent of a parent or legal guardian. Garuda Indonesia is under no obligation to prove the validity of parental or guardianship status of the person that approves and verifies the respective signature of the parent or legal guardian.

9.

Mileage accrual from flight activities of GFF Junior member is calculated at 75% (seventy five percent) of the mileage accrual of a GFF Blue member. Mileage accrual from non-flight activities will follow the terms as in the regular GFF program.

35

10. The calculation for award miles redemption into Award Ticket or Upgrade Award for GG Junior membership is the same as for the GFF regular membership.

12. Garuda Indonesia Citibank Card (GIC Card) 1. The GIC Card combines the GFF membership with a Citibank credit card membership. Member privileges and facilities with regards to the GFF program refer to the prevailing GFF provisions. Credit card related provisions such as credit limit, interest, billing and payment, cancellation, insurance, benefits and other provisions refer to information or rules established by Citibank. 2. Insurance coverage provided to GIC Card members paying for Garuda Indonesia tickets using Garuda Indonesia Citibank Card include: i. Free travel insurance, comprising: a. Delayed flight b. Baggage delay c. Baggage loss d. Life and physical disability ii. Free purchase protection iii. Overseas medical insurance 13. GFF Member Obligation and Responsibility 1. GFF members are responsible to update their personal data in case of changes in the data by contacting Garuda Indonesia Call Center, Garuda Indonesia Sales Office, or the GFF Center, or directly online through the GFF website. Garuda Indonesia is not responsible for the loss or delay of any mailed GFF materials due to an incorrect address or unreported change of address, and does not guarantee the receipt of GFF information through e-mail in case of incorrect e-mail data provided by GFF member. 2. In the case of a change of name of GFF member, a written notification should be submitted to the GFF Center, accompanied with the necessary legal documents. 3. GFF members are responsible to update themselves regarding the latest GFF Terms and Conditions as informed through GFF communication media. Active participation in the GFF program requires that members are informed, knowledgeable and agree to be bound by the latest Terms and Conditions of GFF program. 4. GFF members are required to change their default Password at the first log-in to the GFF website. The confidentiality of membership information accessed through the GFF website is the responsibility of GFF members. 5. In their flight activities, GFF members are required to : a. provide the GFF membership number and name as stated on the GFF Card when making flight reservation b. use the same name on flight reservation as the name on the GFF Card and the GFF database c. present a valid GFF membership card at check-in

36

6.

Garuda Indonesia cannot guarantee the proper crediting of mileage to GFF member account if GFF member fails to comply with the above requirements. In all non-flight activities with Garuda Indonesia partners in the GFF program, GFF members are required to present a valid GFF membership card when making their transaction to ensure award miles from the use of products and services provided by Garuda Indonesia partners is recorded in GFF database.

14. GFF Program Changes and Termination 1. Garuda Indonesia reserves the right to change the Terms and Conditions and the benefit of GFF membership at anytime with or without prior notice, including but not limited to: i. Rules regarding mileage accrual and redemption ii. Award-related facilities and their availability iii. Programs of Garuda Indonesia partners in the GFF program 2. Garuda Indonesia has the authority to change or to terminate its cooperation with Garuda Indonesia partners in the GFF program. In the case of partner program termination, the Award Miles accrued up until that time remains valid. 3. Any changes to the GFF program which is informed to the member can be found through Garuda Indonesia communications media such as GFF Bulletin, GFF website, or other media. 4. The prevailing GFF Terms and Conditions are based on those that can be found on the latest edition of GFF Membership Guide, the GFF website, or other updates as issued by Garuda Indonesia. 5. The Terms and Conditions on this GFF Membership Guide automatically replaced any previous Terms and Conditions of GFF, and are applicable to all GFF members. 6. Garuda Indonesia reserves the right to terminate the GFF program at anytime with or without notification. 7. Garuda Indonesia cannot be held liable for any loss arising from the termination or changes in the GFF program. 15. Others 1. Replacement of GFF membership card due to damage, loss or negligence of cardholder or card data change requested by member will be charged as follows: a. Rp 50,000 for card replacement in Indonesia b. US$ 10 for card replacement outside Indonesia 2. In the case of loss of Award Ticket or Upgrade Award (manual tickets), Garuda Indonesia Sales Office may issue a new Award Ticket or Upgrade Award, upon presentation of police document and all other necessary requirements. The replacement will be charged in accordance to the prevailing rates for Replacement Fee.

37

Frequently Asked Questions

1. I have completed the GFF application form. When do I get my GFF Card ? Your GFF Card will be processed after you have made at least one eligible flight and your registration data have been recorded at the GFF database. When ready, your GFF Card will be mailed to your correspondence address. It would take a minimum of 4 (four) weeks for processing and mailing until you receive your GFF Card. 2. What is the purpose of the temporary card on the application form ? You will use the temporary card each time you make a flight activity in order to record your mileage, before you are assigned a permanent GFF membership number and received a permanent GFF card. 3. What is my password to login to the GFF website ? If this is your first login to the GFF website, use your GFF membership number as User ID and your date of birth (ddmmyyyy) as your default password. Members who register online through the GFF website create their own User ID and Password at the time of registration for future login. If you changed your password and then forget what it was, click the forget password icon on the GFF home page. A new password will be created for you and mailed to your e-mail address. Or, you could call GFF Center and ask our staff to make a new password for you. 4. What should I do if I lost my GFF Card ? Contact GFF Center or Garuda Indonesia Sales Office to get a replacement card. You will be charged a replacement fee of Rp 50,000 (fifty thousand Rupiah) in Indonesia or US$ 10 (ten United States Dollar) outside Indonesia. 5. Why is it that my flight data is not recorded so that I dont receive the mileage in my account ? An un-recorded flight activity may be due to several reasons. You forgot to mention your GFF membeship number and name when making your flight reservation, or you did not present your GFF card at check-in. The name you use when making flight reservation is different from the name in your GFF card and in the GFF database, so the system does not recognize your data.

38

The mileage may not also be credited to your account if your ticket or flight does not qualify for Award Miles, for instance in the case of discount tickets or code share flights.

6. I dont have sufficient Award Miles to be exchanged for an Award Ticket, can I make up the difference by cash payment or any other means ? No, you cannot pay cash to make up for insufficient Award Miles. But there are ways to obtain Award Miles from non-flight activity, such as: exchanging the Reward Point from a Partner Bank using the services at a Partner Hotel making a purchase at Garuda Shop on board or at the GFF Center. 7. On my previous flight, I forgot to mention my GFF membership number. Is there a way I can credit my mileage from that flight to my account ? You can still credit a missing mileage if you make a claim within 6 (six) months at the latest from your flight date. Please complete a Missing Mileage Form, attach the original boarding pass and passenger ticket coupon or itinerary receipt e-ticket, and forward to GFF Center or Garuda Indonesia Sales Office. We will process your claim within a minimum of 4 (four) weeks after the reseipt of the completed claim documents by GFF Center. 8. Can I make a mileage claim for flights made prior to joining the GFF program ? No, you can only earn mileage from subsequent flights after your registration data is recorded at the GFF database. 9. Can I earn mileage if I make a code share flight ? You can earn mileage from a code share flight where Garuda Indonesia is the Operating Party. Likewise, mileage cannot be claimed for code share flights where Garuda Indonesia is not the Operating Party. Visit the GFF website at http://gff.garuda-indonesia.com for more detailed information on Garuda Indonesia code share flight routes.

39

10. Can I process my Award Ticket or Upgrade Award via my travel agent or online at the GFF website ? At present, Award Ticket or Upgrade Award can only be processed at Garuda Indonesia Sales Office. 11. What should I do if I change my correspondence address or contact telephone number ? You can update your personal data yourself by accessing the GFF website at http://gff.garuda-indonesia.com, or you fill out a Change Address Form and forward it to Garuda Indonesia Sales Office. 12. How do I know how much mileage there is in my account ? To check your mileage, you can access the GFF website at http://gff.garuda-indonesia.com, call Garuda Indonesia Call Center at 0 804 1 807 807, check your Mileage Statement, or inquire at Garuda Indonesia Sales Office. 13. If I want to cancel my Award Ticket or Upgrade Award, can I get my exchanged mileage back ito my acount ? You can redeposit your mileage back into your account if the Award Ticket or Upgrade Award have not been used at all. For detailed information on mileage redeposit, please see the Terms and Conditions, Art. 9.9. 14. Can I change the flight schedule on my Award Ticket or Upgrade Award ? You can change the flight schedule on an Award Ticket or Upgrade Award, and your mileage account will be deducted by 25% (twenty five percent) from the total mileage. However, if you do not have sufficent mileage left for the deduction, you cannot make a schedule change on an Award Ticket or Upgrade Award. You also cannot change the flight route, flight class and the name on the Award Ticket. Please contact Garuda Indonesia Sales Office to process the schedule change on your Award Ticket or Upgrade Award. 15. Can I earn mileage on flights with an Award Ticket or Ugrade Award ? You cannot earn mileage on flights with an Award Ticket. If you use an Upgrade Award, you will earn mileage according to the economy class ticket that you buy.

40

16. Can I give an Award Ticket or Upgrade Award to be used by a family member or friend ? This is one of the advantage of a GFF membership. An Award Ticket or Upgrade Award from your mileage account can be given to anyone of your choice. 17. Can I transfer my earned mileage to the account of another GFF member ? Your GFF mileage cannot be transferred to another member account. However, you can exchange your Award Miles into an Award Ticket or Upgrade Award that can be given to anyone you like. 18. Can I reactivate my expired GFF membership ? No, an expired GFF membership cannot be reactivated, and the mileage on the expired account will be nullified. However, should you wish to rejoin the GFF program, you are always welcome to register as a new member. 19. Can my earned mileage get nullified ? Your mileage will be valid for as long as your membership account remains active. 20. How do I know if my membership is still active ? You can check your membership active status by one of the following means: a. access the GFF website b. checking the validity period as printed on the GFF Card c. call Garuda Indonesia Call Center at 0 804 1 807 807

41

Contact Address
GFF CENTER PO Box 777 JKT 10900 Jakarta, Indonesia http://gff.garuda-indonesia.com GARUDA INDONESIA CALL CENTER BOGOR Botani Square Ground Floor 12 Jl. Raya Pajajaran No. 32 Bogor 16151 Tel. : (0251) 356747 / 324259 Fax. : (0251) 356737 BUKIT TINGGI Jl. Panorama No. 2 Tel. : (0752) 626737 Fax. : (0752) 626747 SALES OFFICES DOMESTIC AMPENAN Jl. Pejanggik No. 42 - 44 Mataram - Lombok, NTB Tel. : (0370) 638259 / 649999 Fax. : (0370) 637951 BALIKPAPAN Adika Hotel Bahtera Jl. Jend. Sudirman No. 2, Balikpapan Tel. : (0542) 422300 Fax. : (0542) 735194 BANDA ACEH Gedung Ex. Bapindo Jl. Teuku H.M. Daud Beureuh No. 9, Banda Aceh Tel. : (0651) 318811 / 21555 Ext. 102 Fax. : (0651) 27733 BANDUNG Gedung Annex, Graha Bumiputra Jl. Asia Afrika No. 141-149, Bandung 40112 Tel. : (022) 4217747 / 4209468 Fax. : (022) 4209467 BANJARMASIN Jl. M.H. Hasanuddin No. 31, Banjarmasin Tel. : (0511) 52730 / 59065 Ext. 17 Fax. : (0511) 59063 BATAM Good Way Hotel Jl. Imam Bonjol, Nagoya, Batam Tel. : (0778) 452514 / 458620 Fax. : (0778) 452516 BEKASI Hotel Horizon Bekasi Jl. Raya Kali Malang, PO Box. 223 Tel : (021) 8866928 Fax. : (021) 8866929 BIAK Jl. Sudirman No. 3, Biak Tel. : (0981) 25737 / 25747 Fax. : (0981) 25777 CIREBON Grage Mall - B. 01 Jl. Tentara Pelajar Tel. : (0231) 223010 Fax. : (0231) 223046 DENPASAR Jl. Sugianyar No.5, Denpasar, Bali Tel. : (0361) 254747 / 232626 Fax. : (0361) 233124 / 226298 DENPASAR Sanur Beach Hotel, 2nd Floor Jl. Danau Tamblingan, Sanur, Bali Tel. : (0361) 287915 Fax. : (0361) 287928 DENPASAR Hotel Kuta Paradiso Jl. Kartika Plaza, Kuta Tel. : (0361) 751179 Fax. : (0361) 751179 DENPASAR Ngurahrai Airport Domestic Departure Terminal Tel. : (0361) 768392 Fax. : (0361) 751177 JAKARTA Gedung Graha Sejahtera Lt. 1 Jl. Gunung Sahari No. 52 Jakarta Pusat Tel. : (021) 4223721 / 6256777 Ext. 5201, 5701 Fax. : (021) 4223722 / 6599211 JAKARTA Wisma Darmala Sakti Jl. Jend. Sudirman Kav. 32 Tel. : (021) 2512237 / 2512286 Fax. : (021) 2512236 JAKARTA Gedung Garuda Indonesia Jl. Merdeka Selatan No. 13 Tel. : (021) 2310082 / 2311817 Fax. : (021) 2311679 JAKARTA Hotel Le Grandier Mangga Dua Jl. Arteri Mangga Dua Raya Tel. : (021) 6127749 Fax. : (021) 6127751

42

JAKARTA Dharmawangsa Square, Blok 57 Jl. Dharmawangsa VI & IX No. 64 Tel. : (021) 72788324 Fax. : (021) 72788317 JAKARTA Puskopal TNI AL Jl. Raya Hankam, Cilangkap Tel. : (021) 8712685 Fax. : (021) 8712686 JAKARTA Menara Bidakara Jl. Gatot Subroto Kav. 70-73 Tel. : (021) 83700820 / 83700821 Fax. : (021) 83700823 JAKARTA Graha Rekso Ground Floor Jl. Boulevar Arta Gading Kav. A1 Kelapa Gading Tel. : (021) 45856233 Fax. : (021) 45856232 JAKARTA Soekarno - Hatta Airport Terminal D / E / F Tel. : (021) 5500704 Fax. : (021) 5501668 JAYAPURA Gedung Bank Papua Lt. Dasar Jl. A. Yani No. 5-7, Jayapura Tel. : (0967) 522222-4 Fax. : (0967) 522225 MAKASSAR Jl. Slamet Riyadi No. 6 Tel. : (0411) 322543 / 3654581 Fax. : (0411) 322804 MALANG Hotel Kartika Graha Lt. 1 Jl. Jaksa Agung Suprapto No. 17, Malang Tel. : (0341) 369494 Fax. : (0341) 369656 MANADO Komp. Megamas Blok 1B / 2 Jl. Piere Tendean Boulevard, Manado Tel. : (0431) 851544 Fax. : (0431) 864535 MANADO Jl. Sam Ratulangi No. 212 Manado Tel. : (0431) 877737 / 877747 Fax. : (0431) 877777 MEDAN Jl. Dr. Monginsidi No. 34A, Medan 20152 Tel. : (061) 4556777 Ext. 5109 Fax. : (061) 4557747

MEDAN Inna Dharma Deli Hotel Jl. Balai Kota No. 2 Tel. : (061) 4537844 / 4516400 PADANG Jl. Jendral Sudirman No. 2, Padang Tel. : (0751) 301737 Ext. 11 / 13 Fax. : (0751) 30174 PALANGKARAYA Bandara Tjilik Riwut Jl. Adonis Samat, Palangkaraya 7311 Tel. : (0536) 3221929 Fax. : (0536) 3225710 PALEMBANG Jl. Kapt. A. Rivai No. 35, Palembang Tel. : (0711) 310842 / 312204 Fax. : (0711) 352224 PEKANBARU Hotel Pangeran Pekanbaru Jl. Jend. Sudirman No. 371 - 373 Pekanbaru 28154 Tel. : (0761) 43903 / 43904 Fax. : (0761) 45062 PONTIANAK Jl. Rahadi Usman No. 8A, Pontianak 78111 Tel. : (0561) 741441 / 734986 Fax. : (0561) 749895 SAMARINDA Komplek Ruko Citra Niaga A / 11 Jl. Panglima Batur Tel. : (0541) 747200 / 747300 Fax. : (0541) 747500 SEMARANG Hotel Horison Jl. KH. Ahmad Dahlan No. 2, Semarang Tel. : (024) 8454737 / 8417215 / 8417220 Fax. : (024) 8449331 SOLO Hotel Riyadi Palace Jl. Brigjen Slamet Riyadi 335 Solo 57142 Tel. : (0271) 737500 / 7650472 Fax. : (0271) 731807 SURABAYA Jl. Tunjungan No. 29 Tel. : (031) 5345886 Fax. : (031) 5342324 SURABAYA Graha Bumi Modern Jl. Basuki Rahmat No. 106, Surabaya Tel. : (031) 5468505 Fax. : (031) 5321525

43

TIMIKA Hotel Serayu Timika Jl. Yos Sudarso No. 10, Timika 99910 Tel. : (0901) 321446 TIMIKA Jl. Cendrawasih (SP II) Timika 99665 Tel. : (0901) 321456 Fax. : (0901) 321012 YOGYAKARTA Hotel INNA Garuda Jl. Malioboro No. 60, Yogyakarta Tel. : (0274) 487882 Fax. : (0274) 558473 SALES OFFICES INTERNATIONAL BANGKOK 1168/77 Lumpini Tower 27th Floor Rama 4 Road, Thungmahamek, Sathorn, Bangkok 10120 Tel. : (66-2) 6797369 / 71-2 28564703 Fax. : (66-2) 2856474 BRISBANE Level 8, 288 Adelaide Street Brisbane, QLD 4000 Tel. : (61-07) 38350400 Fax. : (61-07) 38350433 BEIJING Suite 717-720, 7th Floor, South Office Tower, Beijing Kerry Centre 1st Guang Hua Road, Chaoyang District Beijing 100020 Tel. : (86-10) 6561-3399 Fax. : (86-10) 6561-4499 DARWIN 9-11 Cavenagh Street Darwin, NT 0800 Tel. : (61-08) 8981-6422 Fax. : (61-08) 8981-5408 GHUANGZHOU Rm 1101-1102 Guangdong Asia International Hotel, 326 Section 1, Huanshi Dong Road Guangzhou Guangdong 510060, China Tel. : (86-20) 6120-6777 Fax. : (86-20) 6120-6222 HO CHI MINH CITY Transviet - SGN 3F Travel House, 170 - 172 Nam Ky Khoi, Nghia Dist. 3, Ho Chi Minh City Viet Nam Tel. : (84-8) 933-0777 Fax. : (84-8) 930-2928 HONGKONG Room 1501-1505 Dah Sing Financial CTR 108 Gloucester RD, Wan Chai Hongkong Tel. : (8-52) 2840-0000

Fax. : (8-52) 2845-5021 KUALA LUMPUR Suite 19.03 Level 19 Menara Citibank, Jl. Ampang 50450 Tel. : (603) 2162-2811 Fax. : (603) 2162-4360 MELBOURNE Level 1, 30 Collins Street Melbourne, VIC 3000 Tel. : (61-03) 8663-0297 Fax. : (61-03) 9650-1731 OSAKA OCAT Bldg 9F 1-4-1 Minato-machi Naniwa-ku, Osaka City 556-0017 Tel. : (06) 6635-3222 Fax. : (06) 6635-3198 PERTH Level 6, 40 The Epslanade Wesfarmers Houses Perth, WA 6000 Tel. : (61-08) 9214-5100 Fax. : (61-08) 9322-3770 SEOUL #3002, Passenger Terminal, Incheon Intl Airport, Incheon City, 400-715 South Korea Tel. : (82-80)7732092 Fax. : (82-2) 3190096 SHANGHAI Unit A, 10th Floor East Ocean Center, West Wing 618 Yan An Road East Shanghai-China Tel. : (86-21) 5385-5399 Fax. : (86-21) 5385-5338 SINGAPORE 101 Thomson Road Hex 12-03 United Square Singapore 307591 Tel. : (65) 6210-4088 Fax. : (65) 6253-6196 SYDNEY Level 6, 55 Hunter Street Sydney, NSW 2000 Tel. : (61-02) 9334-9900 Fax. : (61-02) 9223-2216 TOKYO New Tokyo Building 1-2F 3-3-1 Marunouchi 3, Chiyoda-Ku, Tokyo 100-0005 Tel. : (81-3) 3240-6161 Fax. : (81-3) 3240-6180

44

Edition 2 / May 2008