VFVF 58547141 TTHMJHMKKJF 3

Service Request User Manual
National University Hospital (NUH)
PRIVATE AND CONFIDENTIAL
Service Request User Manual

SR User Manual Step by step guide for using OR Service
Request functions
September 14, 2009

Version 1.0
Intellectual Property Clause

Copyright 2007, Friartuck Pte Ltd
All confidential information and intellectual property rights contained in this report
belong to FriarTuck Pte Ltd. The information may not be reproduced or disclosed to
any person under any circumstances without express written permission of FriarTuck
Pte Ltd.
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DOCUMENT CONTROL
Document Information
Information
Document Owner
Sridhar Reddy
Issue Date
September 14, 2009
Last Updated
File Name
Service Request Manual
Document History
Version
Issue Date
Changes
1.0
1.1
09/14/2009
10/21/2009
Document was created

Document Updated
TABLE OF CONTENTS
1 INTRODUCTION................................................................................................................................................... 3
2 Instructions............................................................................................................................................................ 3
2.1 General ......................................................................................................................................................... 3
2.1.1 Login........................................................................................................................................................ 3
2.1.2 Service Request Components.................................................................................................................4
2.2 Service Request............................................................................................................................................ 6
2.2.1 Request for Blood.................................................................................................................................... 7
2.2.2 Blood Request Escalations.................................................................................................................... 14
2.2.3 Request for Image Intensifier/ X-Ray.....................................................................................................17
2.2.4 X-Ray/II Request Escalations................................................................................................................ 19
2.2.5 Request for Equipment.......................................................................................................................... 21
2.2.6 Equipment Request Escalations............................................................................................................24
2.2.7 Request for Medicine............................................................................................................................. 26
2.2.8 Drug Request Escalations..................................................................................................................... 30
2.2.9 Request for Next Patient........................................................................................................................ 32
2.2.10 Next Patient Request Escalations........................................................................................................36
2.3 Staff Request .............................................................................................................................................. 40
2.3.1 View All.................................................................................................................................................. 41
2.3.2 Request for AU Nurse............................................................................................................................ 41
2.3.3 AU Nurse Request Escalations..............................................................................................................43
2.3.4 Request for Surgeon/Anaesthetist.........................................................................................................45
2.3.5 Request for OTT.................................................................................................................................... 47
2.3.6 OTT Request Escalations...................................................................................................................... 49
2.4 Event Notifications ...................................................................................................................................... 51
2.4.1 Notification to Patient............................................................................................................................. 52
2.4.2 Notification to Surgeon and Anaesthetist Patient Reception In..........................................................52
2.4.3 Notification to Surgeon and Anaesthetist Patient OR In.....................................................................53
2.4.4 Notification to OTT................................................................................................................................. 54
2.4.5 Notification to Next of Kin Patient OR Out..........................................................................................55
2.4.6 Notification to Next of Kin Patient Recovery Out................................................................................55
2.4.7 Notification to Ward Clerk...................................................................................................................... 56
2.4.8 Next Patient-Reception-In notification to OR Dashboard.......................................................................57
2.4.9 Update Pneumatic Tube Status.............................................................................................................58
2.5 Index ........................................................................................................................................................... 60
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INTRODUCTION
This manual outlines the instructions for OOTM Service Request functions. Some functions requires proper
administration configuration, and there are some which are user-role specific. This manual describes step- bystep instructions on how to perform each of the application functions.
The manual consists of the following section under Instructions:
1. General: This section discusses all the general functions in Service Request panels.
2. Service Request: This section discusses requesting difference services from OR Dashboard
3. Staff Request: This section discusses requesting for staff from OR Dashboard
4. Event Notification: This section discusses notification messages created at different
operation stages
INSTRUCTIONS
2.1
General
ORD user has to perform the some general functions to access/configure dashboards.
1. Login
2. Service Request Components
Each of the above functions is explained in the following sections.
2.1.1
Login
1. Enter operating room name to the Username box.
2. Enter password to Password.
3. Click Login.
Figure 1 Login Screen
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2.1.2
Service Request Components
1
2
4
5
7
Figure 2 OR Dashboard
# Num
1
2
3
4
5
6
7
8
Component Name
Staff Information
Patient Information
Critical Information
Post Operation Information
Progress Log
Service Request
Surgery Schedule
Next Patient Information
Description
Names of the staff inside the OR that is involved in the surgery
Patient information from multiple sources into a single view
Information regarding patients allergy, surgery checklist planned procedures
Information about post-op destination and post-op bed for the patient
This modules allows to update the surgery progress in real-time
This module automates the service requests within the OR
Information about cases scheduled for the day
Information about next patient location
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Figure 3 Blood Bank Console
Figure 4 Ward Console
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Figure 5 Recovery Console
2.2
Service Request
OR Dashboard consists following Service Request.

1. Blood Request
2. Equipment Request
3. Drug Request
4. X-Ray Request
5. Image Intensifier Request
6. Next Patient Request
Each of the above Service Requests is explained in the following sections.
Figure 6 Service Request Panel
The Service Request buttons are color coded to indicate the status of the request such that the users within the
OR can monitor the request status.
The color code is listed in the table below.
# Num
Color
1
While
2
Amber
Description
New Request
Escalation
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3
4
Red
Gray
2.2.1
Terminated
Completed
Request for Blood
To request for Blood,

1.
Click on
button from Service Request panel to open Blood Request dialog
2.
Click on Add button
to open Blood request configuration panel.
Figure 7 Blood Request Panel
3.
4.
5.
6.
Select Blood Product from the opened dialog.

Select Blood Type from the opened dialog.
Select Blood Unit from the opened dialog.
Select Urgent if required.
7.
Click
to add selected blood to request blood dialog
Figure 8 Blood Selection Panel
8.
Repeat steps 2-7 to add multiple blood requests.
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9.
Select Request from Blood request table and click Edit button
panel and edit selected blood request.
to see blood selection
10. Select Request from Blood request table and click Remove button
selected blood request
Figure 9 Remove Blood Request
11. Click
button to send Blood Request.
Figure 10 Send Blood Request
Request will be added to the Service Request panel.
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to remove
Figure 11 Blood Request Status
System sends an SMS to Blood Bank technician hand phone and creates new request row in Blood Bank
console.
Figure 12 Blood Request SMS on Blood Bank Technician Hand Phone
12. To deny, reply request message with Deny or D or right click on appropriate request from the
Blood Bank Console and select Deny option. If user (technician) enters any text then that Text
will be displayed with Deny Message.
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Figure 13 Deny Blood Request from Blood Bank Technician Hand Phone
13. Acknowledge from mobile with a blank reply or double click on Acknowledgement button
appropriate request from the Blood Bank console
14. Enter turn around time in the opened popup.
15. Enter message(if any)
Figure 14 Blood Bank Console with new Request
16. Click
button.
Status of the Request will be updated in OR Dashboard. System notifies the status with an alert popup.
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of
Figure 15 Blood Request Status Panel
System sends an acknowledge SMS to AU Nurse hand phone.
Figure 16 Acknowledge SMS on AU Nurse Hand Phone
17. Double click on Dispatch button
of respective request from Blood Bank console
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Figure 17 Dispatch popup on Blood Bank Console
18. Click
button to dispatch blood.
Status of the Request will be updated in OR Dashboard. System notifies the status with an alert popup.
System sends a dispatch SMS to AU Nurse hand phone. After receiving the blood, AU Nurse should reply from
hand phone with a blank SMS to complete the request.
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Figure 19 Blood Dispatch SMS on AU Nurse Hand Phone
Status of the Request will be updated in OR Dashboard.
19. Click on request button
to see audit trail.
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Figure 21 Blood Request Audit Trail
20. Click
to close the opened popup.
System updates request status in Blood Bank console.
Figure 22 Completed Blood Request on Blood Bank Console
2.2.2
Blood Request Escalations
System escalates request notifications to in-charge, if the recipient doesnt respond in configured time.
a.
Acknowledgement Escalations
1.
If Blood Bank Technician doesnt respond with in 3 minutes after receiving the blood request,
system escalates the request to Blood Bank In charge and Blood Bank Technician.
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Figure 23 Blood Request Escalation to Blood bank In-Charge
Figure 24 Blood Request Status Panel - Escalation
2.
If Blood Bank In-charge or Blood Bank Technician doesnt respond with in 3 minutes after
receiving escalation SMS, system time-outs the request.
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Figure 25 Blood Request Status Panel Time Out
3.
If Blood Bank In-charge or Blood Bank Technician doesnt respond with in (3+5) minutes after
receiving escalation SMS, system terminates the request
Figure 26 Blood Request Status Panel Termination
b. Dispatch Escalation
1.
2.
If AU Nurse doesnt respond with in 15 minutes after receiving blood dispatch SMS, system
sends the same SMS to AU Nurse hand phone
If AU Nurse doesnt respond with in 4 minutes after receiving escalation SMS, System
terminates the service request.
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Figure 27 Blood Request Status Panel Termination
2.2.3
Request for Image Intensifier/ X-Ray
To request for Image Intensifier/ X-Ray,

1.
Click on
or
Intensifier Request dialog.
button from Service Request panel to open X-Ray / Image
Figure 28 II / X-Ray Request Panel
2.
Select Product from the opened dialog.
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Figure 29 Select II / X-Ray
3.
Select/Unselect product buttons to add/ remove products from requesting.
Figure 30 Send II / X-Ray Request
4.
Click
button to send X-Ray / II Request
System creates a request in Service Request panel and sends an SMS to Radiographers hand
phone.
Figure 31 X-Ray Request Status Panel
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Figure 32 X-Ray Request SMS on Radiographer Hand Phone
5. Acknowledge from Radiographers hand phone with turn around time.

System completes the request in OR Dashboard.
2.2.4
X-Ray/II Request Escalations
a. Acknowledgement Escalations
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1.
If Radiographer doesnt respond with in 3 minutes after receiving the X-Ray/II request, system
escalates the request to 2nd Radiographer and 1st Radiographer.
Figure 34 Escalation SMS on 1st and 2nd Radiographer Hand Phone
2.
If 1st Radiographer or 2nd Radiographer doesnt respond with in 3 minutes after receiving
escalation SMS, system escalates the request to OT Nurse In-Charge and 1st Radiographer.
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3.
If OT Nurse In-charge or 1st Radiographer or 2nd Radiographer do not respond with in (3+5)
minutes after receiving escalation SMS, system terminates the request
Figure 37 X-Ray Request Status Panel - Termination
2.2.5
Request for Equipment
To request for Equipment,

1.
Click on
button from Service Request panel to open Equipment Request dialog.
2.
Click Navigation buttons

backward.
to move left side equipment list forward /
- 21 -
3.
4.
Click on Keyboard button

to display keyboard on dashboard.
Start typing equipment name from virtual keyboard, to filter equipment list on right end.
Figure 38 Equipment Request
5.
Select Equipment from the filtered list.
6.
Click Add button
to add equipment in the request list
Figure 39 Add Equipment
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Figure 40 Equipment Request
7.
Select/Unselect product buttons to add/ remove products from requesting.
8. Click
button to send Equipment Request.
System creates a request in Service Request panel and sends an SMS to OT Technician.
Figure 41 Equipment Request Status Panel
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Figure 42 Equipment Request SMS on OTT Hand Phone
9. OT Technician will acknowledge from his hand phone to complete the request.
System completes the request in OR Dashboard.
Figure 43 Equipment Request Status Panel
2.2.6
Equipment Request Escalations
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1.
If OTT doesnt respond with in 3 minutes after receiving the Equipment request, system
escalates the request to OT Nurse In-Charge and OTT.
Figure 44 Escalation SMS on OT Nurse In charge and OTT Hand Phone
Figure 45 Equipment Request Status Panel - Escalation
2.
If OT Nurse In-Charge or OTT doesnt respond with in 3 minutes after receiving escalation
SMS, system Time-outs the request.
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Figure 46 Equipment Request Status Panel - Time-Out
3.
If OT Nurse In-Charge or OTT doesnt respond with in (3+5) minutes after receiving escalation
SMS, system Terminates the request.
Figure 47 Equipment Request Status Panel - Terminated
2.2.7
Request for Medicine
To request for Medicine,

1.
Click on
button from Service Request panel to open Drug Request dialog
2.
Click on Add button
to open Add Drug panel.
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Figure 48 Drug Request
3.
4.
5.
Click on Keyboard
button to display keyboard on dashboard.
Start typing drug name, to filter drug list.
Select Drug from the filtered list.
6.
7.
Click on Number Keyboard

Enter quantity.
button to display Number entry tool on dashboard.
Figure 49 Filter Drug
8.
9.
Select Drug from the opened dialog.

Select Urgent if required.
10. Click
to add selected Drug to request drug dialog
- 27 -
Figure 50 Select Drug
11. Repeat steps 2-10 to add multiple drug requests.
12. Select Request from Drug request table and click Edit
request.
13. Select Request from Drug request table and click Remove
selected drug request
Figure 51 Remove Drug Request
14. Click
button to send Blood Request.
- 28 -
button to edit selected drug
button to remove
Figure 52 Send Drug Request
System creates a request in Service Request panel and sends an SMS to AU Nurse
Figure 53 Drug Request Status Panel
- 29 -
Figure 54 Drug Request SMS on AU Nurse Hand Phone
15. AU Nurse will acknowledge with blank SMS to complete the request.
Figure 55 Drug Request Status Panel
2.2.8
Drug Request Escalations
1.
If AU Nurse responds with in 3 minutes after receiving the Drug request, system escalates the
request to AU Nurse In-Charge and AU Nurse.
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Figure 56 Escalation SMS on AU Nurse and AU Nurse In-charge
Figure 57 Drug Request Status Panel - Escalation
2.
If AU Nurse In-Charge or AU Nurse doesnt respond with in 3 minutes after receiving

escalation SMS, system Time-outs the request.
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Figure 58 Drug Request Status Panel - Time-Out
3.
If AU Nurse In-Charge or AU Nurse doesnt respond with in (3+5) minutes after receiving
escalation SMS, system Terminates the request.
Figure 59 Drug Request Status Panel - Terminated
2.2.9
Request for Next Patient
Ward Nurse updates patient status in ward console.

1. Double click on Patient Readiness button
In the opened Patient Readiness popup,
2. Update Next Of Kin phone number
3. Update Patient status
- 32 -
of corresponding operation in Ward Console
4.
Select Status
Figure 60 Update Patient Readiness status on Ward Console
5.
Click
button to update patient status
Figure 61 Updated Patient Readiness Status on Ward Console
To request for Next Patient, from OR Dashboard,
6.
Click on
button from Service Request panel to open Next Patient Request dialog.
Figure 62 Next Patient Request
7.
Click
to send next patient call request.
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8.
Fill Pre-Op check list before sending next Patient Request.
Figure 63 Pre-Op Checklist
9. Click
button to send Next Patient Request.
System creates Next patient service request to Ward Nurse and Recovery nurse.
Figure 64 Next Patient Request Status Panel
System sends SMS to Ward Clerk and Recovery Nurse.
- 34 -
Figure 65 Next Patient SMS on Ward and Recovery Nurse Hand Phone
10. Ward Clerk acknowledges the request with blank message to complete the service request for
Ward Clerk
11. Recovery Nurse acknowledges the request with blank message to complete the service
request for Recovery Nurse
- 35 -
2.2.10 Next Patient Request Escalations

a. Recovery Nurse Acknowledgement Escalations
1.
If Recovery Nurse doesnt respond with in 3 minutes after receiving the Next Patient request,
system escalates the request to Recovery Nurse In-Charge and Recovery Nurse.
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Figure 68 Escalation SMS on Recovery Nurse and Recovery Nurse In-Charge Hand Phone
Figure 69 Next Patient Request Status Panel - Escalation
2.
If Recovery Nurse In-Charge or Recovery Nurse doesnt respond with in 3 minutes after
receiving escalation SMS, system Time-outs the request.
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Figure 70 Next Patient Request Status Panel - Time-Out
3.
If Recovery Nurse In-Charge or Recovery Nurse doesnt respond with in (3+5) minutes after
receiving escalation SMS, system Terminates the request.
Figure 71 Next Patient Request Status Panel Terminated

b. Ward Nurse Acknowledgement Escalations
1.
If Ward Clerk doesnt respond with in 3 minutes after receiving the Next Patient request,
system escalates the request to Ward Clerk and Recovery Nurse.
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Figure 72 Escalation SMS on Ward Clerk and Recovery Nurse Hand Phone
Figure 73 Next Patient Request Status Panel - Escalation
2.
If Ward Clerk and Recovery Nurse doesnt respond with in 3 minutes after receiving escalation
SMS, system Time-outs the request.
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Figure 74 Next Patient Request Status Panel - Time-Out
3.
If Ward Clerk and Recovery Nurse doesnt respond with in (3+5) minutes after receiving
escalation SMS, system Terminates the request.
Figure 75 Next Patient Request Status Panel Terminated
2.3
Staff Request
OR Dashboard consists following Staff Request.

1. Request for AU Nurse
2. Request for Surgeon/Anaesthetist
3. Request for OTT
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2.3.1
View All
To view all staff,
1. Click on
button from Staff Information panel to open Surgery Team in a dialog.
Opened Staff panel displays staff type, name, contact number and SMS service request button.
Figure 76 View All Panel
2.
2.3.2
Click
to close Staff View All panel.
Request for AU Nurse
To request for AU Nurse,

1. View all from staff panel
2.
Click on
button from Staff panel to send request for AU Nurse.
Figure 77 Send AU Nurse Request
3.
Click
from the confirmation popup to send request for AU Nurse.
Figure 78 Confirm AU Nurse Request
System creates a request in Service Request panel and sends an SMS to AU Nurse Hand phone.
- 41 -
Figure 79 AU Nurse request Status Panel
Figure 80 AU Nurse Request on AU Nurse Hand Phone
4.
AU Nurse should reply from hand phone with a blank message to complete the request.
- 42 -
Figure 81 AU Nurse Request Status Panel
2.3.3
AU Nurse Request Escalations
1.
If AU Nurse doesnt respond with in 3 minutes after receiving the AU Nurse request, system
escalates the request to AU Nurse In-Charge and AU Nurse.
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Figure 82 Escalation SMS on AU Recovery Nurse and AU Nurse In-Charge Hand Phone
Figure 83 AU Nurse Request Status Panel - Escalation
2.

- 44 -
Figure 84 AU Nurse Request Status Panel - Time-Out
3.
Figure 85 AU Nurse Request Status Panel Terminated
2.3.4
Request for Surgeon/Anaesthetist
To request for Surgeon,

2.
Click on
button from Staff panel to send request for Surgeon.
- 45 -
Figure 86 Send Surgeon/Anaesthetist Request
3.
Click
from the confirmation popup to send request for Surgeon.
Figure 87 Confirm Surgeon Request Panel
System creates a request in Service Request panel and sends an SMS to Surgeon Hand phone.
Figure 88 Surgeon request Status Panel
- 46 -
Figure 89 Surgeon Request on Surgeon Hand Phone
4.
An automatic acknowledgement appears on screen to complete the service request if SMS

has been sent successfully.
Figure 90 Surgeon Request Status Panel
2.3.5
Request for OTT
To request for OTT,

2.
Click on
button from Staff panel to send request for OTT.
- 47 -
Figure 91 Send OTT Request
3.
Click
from the confirmation popup to send request for OTT.
Figure 92 Confirm OTT Request Panel
System creates a request in Service Request panel and sends an SMS to OTT Hand phone.
Figure 93 OTT request Status Panel
- 48 -
Figure 94 OTT Request on OTT Hand Phone
4.
OTT should reply from hand phone with a blank message to complete the request.
Figure 95 OTT Request Status Panel
2.3.6
OTT Request Escalations
1.
If OTT doesnt respond with in 3 minutes after receiving the OTT request, system escalates the
request to OTT and OT Nurse In-charge.
- 49 -
Figure 96 Escalation SMS on OTT and OT Nurse In-Charge Hand Phone
Figure 97 OTT Request Status Panel - Escalation
2.

- 50 -
Figure 98 OTT Request Status Panel - Time-Out
3.
Figure 99 OTT Request Status Panel Terminated
2.4
Event Notifications
OR Dashboard consists following Service Request.

1. Notification To Patient
2. Notification To Surgeon And Anaesthetist - Patient Reception In
3. Notification to Surgeon and Anaesthetist Patient OR In
4. Notification to OTT
5. Notification to Next Of Kin Patient OR Out
- 51 -
6. Notification to Next Of Kin Patient Recovery Out

7. Notification To Ward Clerk
8. Next Patient Reception-In notification
Each of the above Service Requests is explained in the following sections.
2.4.1
Notification to Patient
System sends an SMS to patient before 3 days of operation informing about the operation date and
cancellation procedure, if the patient is same day admission in DSOT.
Figure 100 Surgery Notification on Patient Hand Phone
2.4.2
Notification to Surgeon and Anaesthetist Patient Reception In
System sends an SMS to Surgeon and Anaesthetist when patient arrives at reception, if Surgeon or
Anaesthetist is not engaged in any other operation.
- 52 -
Figure 101 Patient Reception in Notification on Surgeon and Anaesthetist Hand Phone
2.4.3
Notification to Surgeon and Anaesthetist Patient OR In
System sends an SMS to Surgeon and Anaesthetist when patient arrives in operation room, if Surgeon or
Anaesthetist is not engaged in any other operation.
- 53 -
Figure 102 Patient OR in Notification on Surgeon and Anaesthetist Hand phone
2.4.4
Notification to OTT
1. System sends an SMS to OTT after Skin closure of ongoing operation.
Figure 103 Notification on OTT Hand Phone
- 54 -
2. System escalates request notifications to in-charge, if OTT doesnt respond in configured time. Refer
OTT Request Escalations for details.
2.4.5
Notification to Next of Kin Patient OR Out
System sends an SMS to patients next of kin after patient comes out of operating room.
Figure 104 Notification on Next of Kin Hand Phone
2.4.6
Notification to Next of Kin Patient Recovery Out
System sends an SMS to patients next of kin after patient comes out of recovery room, informing about
patient ward details.
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Figure 105 Notification on Next of Kin Hand Phone
2.4.7
Notification to Ward Clerk
In recovery station, Recovery nurse updates patients post-operation requirements. To update post-op details,
1. Click on post op requirements
button from recovery console
2. Enter Discharge Requisites in opened popup.
Figure 106 Update Post-Op Requirements in Recovery Console
3. Click
to update post-op details.
System updates Recovery Console with post-op requirements and sends an SMS to Ward Clerk stating all
post-op requirements for the selected patient.
- 56 -
Figure 107 Post-Op Requirements Notification on Ward Clerk Hand Phone
2.4.8
Next Patient-Reception-In notification to OR Dashboard
When next patient arrives at Reception counter, and registered with RFID tag, system sends a notification to
operating room on OR Dashboard.
1. Next patient location message on OR Dashboard
Figure 108 Next patient location popup on ORD
2. Click
to send instructions to Reception Nurse.
3. Instruction message to Reception nurse appears on MOT Reception computer
- 57 -
Figure 109 Next Patient instruction message on Reception computer
4. Click
to send instructions to Reception Nurse.
5. Instruction message to Reception nurse appears on MOT Reception computer
Figure 110 Next Patient instruction message on Reception computer
6. Click
2.4.9
to and proceed further with patient.
Update Pneumatic Tube Status
In Blood Bank, Blood Bank technician updates Pneumatic Tube status using blood bank console. To update
Pneumatic Tube status,
1. Click on Pneumatic Tube Status button
FUNCTIONAL status.
from blood bank console to update Pneumatic Tube NOT
Figure 111 Pneumatic Tube Status
2. Click OK
on opened Pneumatic Tube Status popup.
3. Pneumatic Tube status will be updated on AU Nurse hand phone as well as on OR Dashboard
- 58 -
Figure 113 Pneumatic Tube Status on OR Dashboard
Figure 114Pneumatic Tube Status on AU Nurse hand phone
4. System updates user before every blood request if Pneumatic tube is not functional with following
message
Figure 115 Pneumatic Tube status information
5. Click on Pneumatic Tube Status button

FUNCTIONAL status.
from blood bank console to update Pneumatic Tube
Figure 116Pneumatic Tube Status
- 59 -
6. Click OK
on opened Pneumatic Tube Status popup.
7. Pneumatic Tube status will be updated on AU Nurse hand phone as well as on OR Dashboard
Figure 118 Pneumatic Tube Status on OR Dashboard
Figure 119Pneumatic Tube Status on AU Nurse hand phone
2.5
Index
Figure 1 Login Screen.............................................................................................................................................. 3

Figure 2 OR Dashboard........................................................................................................................................... 4
Figure 3 Blood Bank Console.................................................................................................................................. 5
Figure 4 Ward Console............................................................................................................................................ 5
Figure 5 Recovery Console...................................................................................................................................... 6
Figure 6 Service Request Panel.............................................................................................................................. 6
Figure 7 Blood Request Panel................................................................................................................................. 7
- 60 -
Figure 8 Blood Selection Panel................................................................................................................................ 7

Figure 9 Remove Blood Request............................................................................................................................. 8
Figure 10 Send Blood Request................................................................................................................................ 8
Figure 11 Blood Request Status.............................................................................................................................. 9
Figure 12 Blood Request SMS on Blood Bank Technician Hand Phone.................................................................9
Figure 13 Deny Blood Request from Blood Bank Technician Hand Phone...........................................................10
Figure 14 Blood Bank Console with new Request.................................................................................................10
Figure 15 Blood Request Status Panel..................................................................................................................11
Figure 16 Acknowledge SMS on AU Nurse Hand Phone .....................................................................................11
Figure 17 Dispatch popup on Blood Bank Console...............................................................................................12
Figure 19 Blood Dispatch SMS on AU Nurse Hand Phone...................................................................................13
Figure 21 Blood Request Audit Trail.....................................................................................................................14
Figure 22 Completed Blood Request on Blood Bank Console..............................................................................14
Figure 23 Blood Request Escalation to Blood bank In-Charge..............................................................................15
Figure 24 Blood Request Status Panel - Escalation..............................................................................................15
Figure 25 Blood Request Status Panel Time Out...............................................................................................16
Figure 26 Blood Request Status Panel Termination...........................................................................................16
Figure 27 Blood Request Status Panel Termination...........................................................................................17
Figure 28 II / X-Ray Request Panel....................................................................................................................... 17
Figure 29 Select II / X-Ray..................................................................................................................................... 18
Figure 30 Send II / X-Ray Request........................................................................................................................ 18
Figure 31 X-Ray Request Status Panel.................................................................................................................18
Figure 32 X-Ray Request SMS on Radiographer Hand Phone.............................................................................19
Figure 33 X-Ray Request Status Panel ................................................................................................................19
Figure 34 Escalation SMS on 1st and 2nd Radiographer Hand Phone.................................................................20
Figure 37 X-Ray Request Status Panel - Termination...........................................................................................21
Figure 38 Equipment Request............................................................................................................................... 22
Figure 39 Add Equipment...................................................................................................................................... 22
Figure 40 Equipment Request............................................................................................................................... 23
Figure 41 Equipment Request Status Panel..........................................................................................................23
Figure 42 Equipment Request SMS on OTT Hand Phone....................................................................................24
Figure 43 Equipment Request Status Panel..........................................................................................................24
Figure 44 Escalation SMS on OT Nurse In charge and OTT Hand Phone............................................................25
Figure 45 Equipment Request Status Panel - Escalation......................................................................................25
Figure 46 Equipment Request Status Panel - Time-Out........................................................................................26
Figure 47 Equipment Request Status Panel - Terminated.....................................................................................26
Figure 48 Drug Request......................................................................................................................................... 27
Figure 49 Filter Drug.............................................................................................................................................. 27
Figure 50 Select Drug............................................................................................................................................ 28
Figure 51 Remove Drug Request.......................................................................................................................... 28
Figure 52 Send Drug Request............................................................................................................................... 29
Figure 53 Drug Request Status Panel...................................................................................................................29
Figure 54 Drug Request SMS on AU Nurse Hand Phone.....................................................................................30
Figure 55 Drug Request Status Panel...................................................................................................................30
Figure 56 Escalation SMS on AU Nurse and AU Nurse In-charge........................................................................31
Figure 57 Drug Request Status Panel - Escalation................................................................................................31
Figure 58 Drug Request Status Panel - Time-Out.................................................................................................32
Figure 59 Drug Request Status Panel - Terminated..............................................................................................32
Figure 60 Update Patient Readiness status on Ward Console..............................................................................33
Figure 61 Updated Patient Readiness Status on Ward Console...........................................................................33
Figure 62 Next Patient Request............................................................................................................................. 33
Figure 63 Pre-Op Checklist.................................................................................................................................... 34
- 61 -
Figure 64 Next Patient Request Status Panel........................................................................................................34

Figure 65 Next Patient SMS on Ward and Recovery Nurse Hand Phone.............................................................35
Figure 68 Escalation SMS on Recovery Nurse and Recovery Nurse In-Charge Hand Phone..............................37
Figure 69 Next Patient Request Status Panel - Escalation....................................................................................37
Figure 70 Next Patient Request Status Panel - Time-Out.....................................................................................38
Figure 71 Next Patient Request Status Panel Terminated.................................................................................38
Figure 72 Escalation SMS on Ward Clerk and Recovery Nurse Hand Phone.......................................................39
Figure 73 Next Patient Request Status Panel - Escalation....................................................................................39
Figure 74 Next Patient Request Status Panel - Time-Out.....................................................................................40
Figure 75 Next Patient Request Status Panel Terminated.................................................................................40
Figure 76 View All Panel........................................................................................................................................ 41
Figure 77 Send AU Nurse Request........................................................................................................................ 41
Figure 78 Confirm AU Nurse Request................................................................................................................... 41
Figure 79 AU Nurse request Status Panel.............................................................................................................42
Figure 80 AU Nurse Request on AU Nurse Hand Phone......................................................................................42
Figure 81 AU Nurse Request Status Panel............................................................................................................43
Figure 82 Escalation SMS on AU Recovery Nurse and AU Nurse In-Charge Hand Phone..................................44
Figure 83 AU Nurse Request Status Panel - Escalation........................................................................................44
Figure 84 AU Nurse Request Status Panel - Time-Out.........................................................................................45
Figure 85 AU Nurse Request Status Panel Terminated.....................................................................................45
Figure 86 Send Surgeon/Anaesthetist Request.....................................................................................................46
Figure 87 Confirm Surgeon Request Panel...........................................................................................................46
Figure 88 Surgeon request Status Panel...............................................................................................................46
Figure 89 Surgeon Request on Surgeon Hand Phone..........................................................................................47
Figure 90 Surgeon Request Status Panel..............................................................................................................47
Figure 91 Send OTT Request................................................................................................................................ 48
Figure 92 Confirm OTT Request Panel.................................................................................................................. 48
Figure 93 OTT request Status Panel..................................................................................................................... 48
Figure 94 OTT Request on OTT Hand Phone.......................................................................................................49
Figure 95 OTT Request Status Panel.................................................................................................................... 49
Figure 96 Escalation SMS on OTT and OT Nurse In-Charge Hand Phone...........................................................50
Figure 97 OTT Request Status Panel - Escalation................................................................................................50
Figure 98 OTT Request Status Panel - Time-Out..................................................................................................51
Figure 99 OTT Request Status Panel Terminated..............................................................................................51
Figure 100 Surgery Notification on Patient Hand Phone.......................................................................................52
Figure 101 Patient Reception in Notification on Surgeon and Anaesthetist Hand Phone......................................53
Figure 102 Patient OR in Notification on Surgeon and Anaesthetist Hand phone.................................................54
Figure 103 Notification on OTT Hand Phone.........................................................................................................54
Figure 104 Notification on Next of Kin Hand Phone...............................................................................................55
Figure 105 Notification on Next of Kin Hand Phone...............................................................................................56
Figure 106 Update Post-Op Requirements in Recovery Console..........................................................................56
Figure 107 Post-Op Requirements Notification on Ward Clerk Hand Phone.........................................................57
Figure 108 Next patient location popup on ORD...................................................................................................57
Figure 109 Next Patient instruction message on Reception computer..................................................................58
Figure 110 Next Patient instruction message on Reception computer..................................................................58
Figure 111 Pneumatic Tube Status........................................................................................................................58
Figure 113 Pneumatic Tube Status on OR Dashboard..........................................................................................59
Figure 114Pneumatic Tube Status on AU Nurse hand phone...............................................................................59
Figure 115 Pneumatic Tube status information.....................................................................................................59
Figure 116Pneumatic Tube Status.........................................................................................................................59
Figure 118 Pneumatic Tube Status on OR Dashboard..........................................................................................60
Figure 119Pneumatic Tube Status on AU Nurse hand phone...............................................................................60
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Service Request User Manual

National University Hospital (NUH)

PRIVATE AND CONFIDENTIAL

Service Request User Manual

September 14, 2009

Intellectual Property Clause

September 14, 2009

Service Request Manual

Document was created

Figure 1 Login Screen

Service Request Components

Figure 3 Blood Bank Console

Figure 4 Ward Console

Figure 5 Recovery Console

OR Dashboard consists following Service Request.

Figure 6 Service Request Panel

Request for Blood

To request for Blood,

button from Service Request panel to open Blood Request dialog

Click on Add button

to open Blood request configuration panel.

Figure 7 Blood Request Panel

Select Blood Product from the opened dialog.

to add selected blood to request blood dialog

Figure 8 Blood Selection Panel

Repeat steps 2-7 to add multiple blood requests.

to see blood selection

Figure 9 Remove Blood Request

button to send Blood Request.

Figure 10 Send Blood Request

Request will be added to the Service Request panel.

Figure 11 Blood Request Status

Figure 12 Blood Request SMS on Blood Bank Technician Hand Phone

Figure 14 Blood Bank Console with new Request

Figure 15 Blood Request Status Panel

System sends an acknowledge SMS to AU Nurse hand phone.

Figure 16 Acknowledge SMS on AU Nurse Hand Phone

17. Double click on Dispatch button

of respective request from Blood Bank console

Figure 17 Dispatch popup on Blood Bank Console

Figure 18 Blood Request Status Panel

Figure 19 Blood Dispatch SMS on AU Nurse Hand Phone

Status of the Request will be updated in OR Dashboard.

Figure 20 Blood Request Status Panel

19. Click on request button

to see audit trail.

Figure 21 Blood Request Audit Trail

Figure 22 Completed Blood Request on Blood Bank Console

Blood Request Escalations

Figure 23 Blood Request Escalation to Blood bank In-Charge

Figure 24 Blood Request Status Panel - Escalation

Figure 25 Blood Request Status Panel Time Out

Figure 26 Blood Request Status Panel Termination

Figure 27 Blood Request Status Panel Termination

Request for Image Intensifier/ X-Ray

To request for Image Intensifier/ X-Ray,

button from Service Request panel to open X-Ray / Image

Figure 28 II / X-Ray Request Panel

Select Product from the opened dialog.

Figure 29 Select II / X-Ray

Select/Unselect product buttons to add/ remove products from requesting.

Figure 30 Send II / X-Ray Request

button to send X-Ray / II Request