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Tashia Bryce

2411 Caroline Ct Harker Heights, Texas, 76548 Contact: (205) 400-0418 E-Mail: msbryce13@yahoo.com www.EducationThroughTashia.weebly.com

Professional Summary
I am a dynamic professional who seeks a higher status in a professional organization. In previous positions I have been highly successful in building relationships and maintaining a functional and pleasant work environment. I am capable of achieving revenue, business growth and have various years of experience in strategic planning, implementation and evaluation. I have also obtained the skills in critical problem solving. My primary focus is customer service and the outcome of the strategic implementation. I am competitive, performance driven and a motivational leader.

Skills
Strong skills to maintain effective relationships, especially in an online environment Strong customer service skills to be Able to resolve recurring problems Posses standard and non-standard clerical skills Strong communicational skills (written, verbal, presentation, and interpersonal) Detail-oriented organizational skills Multi-tasking and time management skills Bilingual Korean and English Fluent

Multiple computer skills- Excel, Microsoft, internet, fax, copier, scanner, Adobe, Outlook, Type 90 wpm, Blackboard knowledgeable, Internet research

Professional Experience
University of Phoenix, Austin Campus, Killeen Learning Center, Killeen, Texas Enrollment Advisor November 2009-Current Recruiting/Replacement and Retention Employment relations/enrichment Academic Advising Training/Staff development In state/Out of State, Military and International student services, Veterans Affairs Followed FERPA (The Family Educational Rights & Privacy Act) guidelines Coordinated admissions, academic advisement, student discipline, and student activities Assist student in identifying educational goals and provide program information for student success

Resolve enrollment issues to assist in a positive customer service experience Manage student tracking system and maintenance of student academic schedule and information Adhere to methods of authentic assessment that best measure student performance Facilitate and prepare for students for the online experience and quality online instructions Assist in coordinating to fill classroom seats Assist students in professional growth, leadership Communicates with students, academics and technical support to resolve issues in a timely manner Assist students in overcoming challenges and barriers in learning Maintain hours of operation to assist students via phone, face to face and chat Participated in faculty meetings, administrative committees, and non-teaching assignments Participated in professional development activities for the community Review requisition package for adequacy, consistency, and compliance with administrative, regulatory, and procedural requirements.

Sprint Nextel Communication/Retention Account Manager Service January 2009-November 2009 Enrollment is various programs provided for Customers Last line of communication to customers in retention department Managed communicated in regards to cancellation of services Responsible for changes in plans, rebates, and other issue revolving problems Cooperated with company headquarters providing information of company needs and stocked merchandise Responsible for billing, scheduling of service Filed data entry documents to update customer accounts packing and delivery requirements Monitor contract performance and assists in contract termination Convergys Corporation, Killeen, Texas, Senior Account Supervisor, August 2006-September 2008

Enrollment for various programs provided for customers Enrollment for educational resources for student card holders Career Training assistants for student employees Managed stock for company supplies Managed teams and mentor for new employees Assisted credit card holders as an accountant for personal and business accounts Maintained data entry, computer operations, and accounting procedures
Responsible for the collection, writing off and filing with the Credit Bureau all dormant delinquent accounts

SITEL Corporations, Birmingham, AL, Customer Service Professional , February 2001, July 2006

Responsible for hand receipts, scheduling, inventory management, storage management, cataloging

Career Training assistants for student employees Received payments and assisted the company retain accounts
Responsible for hiring, training, disciplining and the discharging of division personnel Responsible for regular performance evaluations of division staff Kept records, maintains data entry, computer operations, and accounting procedure Responsible for the collection, writing off and filing with the Credit Bureau all dormant delinquent accounts.

Education
University of Phoenix, Doctoral of Management in Organizational Leadership, January 2011-Present University of Phoenix, Masters in Business Administration, December 2010 Tarleton State University-Central Texas, Killeen, Texas, Bachelor Science Liberal Studies, May 2009 Seoul American High School, Seoul, Korea, High school Diploma, June 1998