The Future of HR

Wali Zahid | ceo, Skill City bahrain

SHRM Pakistan HR Conference Karachi Marriott: 22 October 2013
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Welcome!

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Whos Wali?
Asian businesses have known Wali for his 20-year work on business leadership and executive coaching Leads the longest-running Train-The-Trainer program | 14th year | 16+ Asian locations | 1,000+ trainers Taught MBA courses at IBA, ZABIST, CBM, UMT, IIU, Dow Board/Advisory @ LCWU, Indus Valley, CBM, PSTD At heart: a disruptor | challenging training efficacy, schooling, performance appraisal, leadership readiness
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Worlds first paper-free TTT

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Thats us on web!

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Thats us on FB! Like us

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Advising Nawaz Sharif govt

Was flown in to advise the new Nawaz Sharif government on turning around state-owned enterprises before the cabinet took oath!

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Leads CEO leadership workshop

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2050 interview Urdu Digest

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CEO Summit with Shahbaz Sharif

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At Pakistan Vision 2025 meeting

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Two parts of talk

1. How disruptions are shaping the world 2. What it means for HR

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Predicting the future

Only a fool can predict future! Is that me? Quite a challenging task! Made a bit easy by multi-source windows Health warning: My views could be extreme, inconvenient, controversial, provocative! Allah knows best (wallahu aalamu bissawab)
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How disruptions are shaping the world

Part 1
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How disruptions are shaping world

The world is connected today in ways that are shattering traditional concepts
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Workforce today!
Boring Job clip

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1. Future world of work

Year 2050: A world without offices

Future Shock fame Alvin Toffler

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Work doesnt happen at work

Movement, led by Jason Fried talk at TED M&M are two reasons: Managers & Meetings So, we are not just talking about flexi-hours working, we are talking about homeworking (see WWF report on Future of Planet)
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Only 1 in 10 managers working

Ghoshal: Beware the Busy Manager research for HBR Only 10% managers purposeful Rest of managers: distracted (40), procrastinating (30), disengaged (20)
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What are managers doing?

High

FOCUS

Disengagement 20% Procrastination 30%

Purposefulness 10% Distraction 40%

ENERGY High
Source: Bruch and Ghoshal, HBR
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Low
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The 4-hour work-week movement

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Employee engagement is lowest!

Gallup Engagement Index sows declining numbers every year 2013: disengagement costing the US $450$550 billion annually China: only 6% engaged (2013) India: only 8% engaged (2012)
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Employee drivers
Meaning is the new money HBR

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Employee drivers
Dan Pink, Drive: 3 drivers: autonomy, mastery, purpose. Money is not! Punished by Rewards, Alfie Kohn PRP (performance-related pay) is out!

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Performance appraisal
A serious movement in place led by WSJ / Guardian, Forbes, even HBS. Says: Dont just redesign, scrap annual appraisals! Wali taught a PA 2.0 MBA course at CBM & Zabist during 2006-11, trying to develop alternatives to appraisal!
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Forbes scrap PA!

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WSJ scrap PA!

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2. HR supply chain as we speak

Schools, colleges, universities New recruits/ new employees

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What is out
1. Motivated, disciplined employees (not made any more!) Because of Gen Y autonomy needs 2. Training, knowledge, instruction (not effective!) 3. Degrees obsolete (Google HR boss - no GPA, no interviews!) 4. Schools & universities (replaced by MOOCS, Khan Academy, FutureLearn UK)
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Gen Yers / Millennials

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Gen Y employee experiences

Mass customization everyone has a different need that needs to be met Managing your people as a workforce of one as Accenture calls it Means: different strokes for different folks
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End of teaching? Edudemic

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Learning, not teaching! Wharton

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End of college degrees: HBR

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GPA & interviews useless: Google

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Khan: Teacherless classrooms

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KAS: Parent-Teacher Meeting

Teachers are the biggest hurdle in student learning, KAS tells parents at Karachi PTM/2013

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MOOCs replacing unis

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Free education globally

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MOOCs rising

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Even UK unis following!

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3. Technology
Cloud, wearable computing is changing everything Google Glass, iWatch Death of ERP (now open-source, SaaS, modular, smaller) Tracking of productivity in real-time End of office email, and all those ccs!
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End of ERP

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Recruiting: Things at speed of life

Earlier: Recruiting cycles used to take forever Now: End of CV hiring - social recruiting at runtime Tech to take over compensation, succession planning and training Automatic data collection and analytics Software that pre-interviews candidates The resumes relevance fades, while visible portfolios rise More standardization and integration with applicant tracking systems (ATS) More, earlier face-to-face conversations with video interviewing Source: David Spark
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What it means for HR

Part 2
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Likely scenario: 3 things may happen

1. Some HR parts which have no efficacy are removed from the transaction/table 2. Some HR parts taken by technology/BPO recruitment, training, productivity tracking, rewarding 3. Some parts will become line functions engagement
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What will HR do then?

Honest answer: We dont know! New roles (beyond HRBP) to emerge in a new era 1. Commercial acumen/ business-orientation! 2. HR as entrepreneur or innovator 3. Key role: Balancing technology and human touch 4. Managing Just-in-Time workforce capability
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Questions?
This is draft version 1. Future versions may take a different shape!

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Thank you!
Wali Zahid skillcity@live.com www.skillcity.co +92 300 820 1 88 9 +971 50 2 55 3 88 7 +973 3416 0522
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