Page 1 of 26 EXPRESSION OF INTEREST

INVITATION FOR EXPRESSION OF INTEREST PROJECT EMERALD (EME RELIABILITY AVAILABILITY LOGISTICS DELIVERY) IMPLEMENTATION OF ENTERPRISE RESOURCE PLANNING (ERP) FOR THE CORPS OF EME, INDIAN ARMY General 1. The Directorate General of Electronics and Mechanical Engineers (Dte Gen of EME), Integrated HQs of Ministry of Defence (Army), invites Expression of Interest (EoI) from interested vendors for the implementation of an Enterprise Resource Planning (ERP)/Enterprise solution titled Project EMERALD (EME Reliability Availability Logistics Delivery). 2. The project would involve the procurement of licenses, configuration, customization of an ERP/Enterprise Solution and associated software, their implementation, operations and maintenance services, and procurement, installation, and implementation of Hardware and limited Networking solutions for all the project locations spread across the country. 3. The purpose of the invitation for Expression of Interest (EoI) is to identify prospective Implementation Partners (IP) / System Integrators (SI) / Vendors, hereinafter called SI, for providing a turnkey solution comprising of application software/ERP, customization, configuration, implementation, system software, hardware, networking, data digitization/migration, commissioning and maintenance support, capacity building, change management, communication management. It covers the design, customization, supply, installation, testing, commissioning, and maintenance support of the Equipment, Software and all associated Services. The SI shall be completely responsible for the execution of the project as a single point solution provider on turnkey basis. 4. The Request for Proposal (RFP) shall be provided to all bidders shortlisted through this EoI. The acquisition process will follow the provisions contained in Para 45 (Buy Indian Turnkey Projects), Chapter 1 of Defence Procurement Process 2013 (Capital Procurement) available on www.mod.nic.in . 5. The broad scope of work is briefly described in the following sections.

Overview of the Corps of EME 6. The Corps of EME is the Engineering Solution provider of Indian Army. It provides lifecycle sustainment support (primarily maintenance, repair and overhaul i.e. MRO) to all weapon systems and equipment of the Indian Army. This includes the entire range of weapon systems and equipment comprising of light vehicles to tanks, guns, missiles, radars, helicopters, UAVs, information and communication technology equipment, night vision devices, simulators or any other variety (over 1500 types, over 25 lakh pieces

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with vintages reaching over 30 years and over a million spare parts). These systems are a fusion of multiple converging technologies at sub-system level like electronics, mechanical, electrical, hydraulic, pneumatic, optical, armament, control, IT etc. The Corps of EME is responsible for sustainment of these weapon systems right from their inception to discard in the highest state of operational readiness and reliability at all times. Through a combination of in-house and outsourced service delivery models, and a workforce comprising of combatants and civilians, the support is provided throughout the lifecycle of the equipment from conception till discard. The delivery of engineering support is executed on an echelon based service model through a network of workshops located throughout the country. Presently the entire operation is through manual paper based transactional processes and procedures. 7. The functioning of the Corps of EME can primarily be divided into four verticals namely; Technical Group EME, Base Workshops, Field EME and Training Establishments with the Directorate General of EME providing the higher level direction. (a) The Technical Group EME acts as the engineering data and analysis centre to evolve the details and deeper aspects of engineering sustainment functions like planning, sustainability trials, scaling of spares, tools, test & diagnostic equipment, publication of technical literatures etc, supported by its Maintainability Advisory Groups (MAGs). The Technical Group EME, its equipment wings and MAGs play an important role during the pre-acquisition, acquisition / development, induction, warranty, defect investigation & analysis, technology refresh and end of life phases. (b) The Base Workshop consists of the eight Army Base Workshops and, two Advanced Army Base Workshops strategically located across the country. These Base Workshops undertake reset and recapitalization including technology refresh & upgradation of various weapon systems through their lifecycle and also assist in indigenization and manufacture of their assemblies/ spares. (c) The Field EME units and HQs (Unit Repair Organisations (URO), Light Repair Workshops (LRW), EME Battalions, its field workshops, Corps Zone Workshops, specialised workshops and one-to-one workshops, maintenance flights and sections etc) provide sustainment support (primarily maintenance and repair and to a specified extent medium reset) to various equipment held by Indian Army. (d) The Training Establishments of EME (two Category A establishments, Military College of EME, Secunderabad and EME School, Vadodara and two Category B training centres i.e. 1 EME Centre, Secunderabad and 3 EME Centre, Bhopal) prepare, re-skill and enhance the skill levels of manpower to measure up to the current and future challenges of sustainment support.

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Page 3 of 26 EXPRESSION OF INTEREST

Overview of Project EMERALD 8. Project EMERALD envisages a fully automated system for the processes of the Corps of EME so that it can provide the necessary real time information and intelligence to the decision makers at all levels while integrating with all other external entities to which EME gets coupled, tightly or loosely. 9. The objective of this project is to establish an integrated information environment for the entire organization by interconnecting the relevant business and engineering processes, of a MRO system which were traditionally functioning in standalone mode. An online multi user system is desired for real time data capture from authorised sources and accessed and utilized by authorized personnel across the echelons of Corps of EME from URO/ LRW to the Dte Gen of EME spread pan-India across at over 600 locations. 10. Essential Modules. The system developed will have platforms of Knowledge & Data Management along with Management Information System (MIS) / Decision Support system (DSS) for more informed and proactive planning, operations and decision making. The broad requirements from the ERP/Enterprise Solution for Project EMERALD include the following key modules:(a) Maintenance Repair & Overhaul including Equipment (Product) Lifecycle Management. (b) (c) (d) (e) (f) (g) (h) (j) 11. Material Management Human Resource Management System Financial Accounts & Grants Management Knowledge Management Technical Document and Publications Management Cost Accounting Audit Compliance Campus & Learning Management

The solution is also envisaged to provide: (a) Geographic Information System (GIS) Platform. The system would give the user the ability to look and analyze the data spatially and the underlying data that can be referenced to a physical location. The system will be designed to capture, store and analyze all types of geographical data which could be considered to be the merging of cartography, statistical analysis, and database technology. (b) Business Intelligence (BI). The BI module would be primarily be used for MRO related dashboards and reporting requirements for executive use.

12. Modes of Operation. EME performs its tasks in both Peace and War and also participates in various operations and training exercises. Besides this, EME has a

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Page 4 of 26 EXPRESSION OF INTEREST

number of detachments moving for in-situ/forward repairs, recovery operations and inspections. Keeping this and the outages that could happen onto the network, it is envisaged that Project EMERALD should be capable of supporting the following modes of operation: (a) Normal Mode. With Primary Data Centre (DC) active, Disaster Recovery (DR) passive. (b) DR Mode. When DR is active (in case of a disaster).

(c) Disconnected Mode. When there is no connectivity with the DC / DR and the regional servers are being used for supporting and capturing the transactions. This will be synchronized whenever connectivity is restored. (d) Operations/Exercise Mode. In case of operations/trainings, EME would use Armys tactical communication setup as and when it evolves. In addition, for temporary periods until it is hooked onto the tactical communication system, EMERALD users would be able to perform planned limited operations through a specialized setup for such eventuality, which will enable the units to record their transactions on the system in a disconnected mode and allow to sync with the primary DC / DR site simultaneously or later, whenever connectivity is restored. (e) Attachments/Detachments Mode. This refers to the limited capability of hand held devices to load light version of application, capture transactions in an offline mode, on-site repair of equipment / casualty, and then synchronize later when docked to the network. 13. Broad Implementation Plan. (a) Establishment of Test Bed. (i) Objective & Scope. To implement the MRO solution for all processes and functions of the Corps of EME, across all verticals, and integrate with matured external systems limiting its exposure and the outcome to select representative units drawn from each vertical at select locations. (ii) (b) Estimated Time. 18 months.

Stabilization & Gap Analysis of Test Bed. (i) Objective. The Test Bed will be stabilized and defects / gaps addressed during this/next phase. Besides this, the preparatory activities required for the next phase would also be undertaken during this stage. (ii) Estimated Time. 6 months.

(c)

Project Implementation. (i) Objective. Implementation and roll out to all other HQs, establishments and units of the Corps of EME (pan-India, approximately

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600 sites), in multiple phases including training and readiness. The functional scope would be same as test bed and specific enhancements required for the balance units including improvements based on feedback from the test bed. (ii) Estimated Time. 36 months.

Broad Scope of Work 14. The following outlines the broad areas of scope of work for the SI: (a) Procurement and supply of all licenses required for the proposed solution. (b) ERP and associated software Installation, Configuration, Customization, Data Digitization & legacy data capture, Data Migration & Documentation for Modules / Sub-modules / Customized portions / interapplication interface and integration. (i) Project Plan creation

(ii) As-Is study (existing system studies capturing EME processes of various verticals given above would be provided and re-used at requirements gathering stage for gap analysis). (iii) Business Blueprint study

(iv) ERP and associated software Configuration, Customization and interapplication interface and integration. (v) (vi) (vii) Maintenance and Creation of an Enterprise Portal Application Testing Data Digitization & Migration

(viii) Product Documentation (c) Change Management Management, Capacity Building & Communication

(i) Change management implementation to various stakeholders/user groups (ii) (iii) (iv) Capacity Building Review Change Management & Capacity Building delivery Multi-location training and handholding

(v) Communication management to various stakeholders/user groups through multiple modes of communication. (d) IT Infrastructure Procurement, Supply and Implementation

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(i)

Validation of Infrastructure Requirements

(ii) Infrastructure for Data Centre (DC) and Disaster Recovery (DR) less networking components for DC/DR, hardware and server software for hosting Directory Services, SSO and PKI. However, provisioning of enduser licenses will form part of this project). (iii) Infrastructure for Regional / Disconnected Mode operation at multiple locations. (iv) Infrastructure for test, development and training environments
(aa)

Limited site preparation for test and development data centre

(ab) Lab setup for test and development environments including site preparation. (ac) Setup for training environments at seven locations including site preparation.

(v) Limited networking, hardware and software for disconnected, operations/exercise and attachments/detachments modes of operation for about 1000 units. (vi) (vii) Implementation of Enterprise Management System. Implementation of Other System Software.

(viii) Documentation (e) Operations & Maintenance of ERP solution & related IT infrastructure during the warranty / AMC period (i) (ii) (iii) (iv) (v) (vi) (vii) (ix) (x) (xi) (xii) Data Centre Management Data Backup Management Supply consumables for operations of IT Infrastructure Help Desk Management IT Infrastructure maintenance User profiles and account management IT Security management Compliance to SLA Application Software maintenance Software Change & Version Control Maintain configuration information & system documentation

(viii) Transition management

(xiii) Product support for System Software (xiv) Comprehensive Support Package for 5 years

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(f) Extended Comprehensive Support Package for two years (optional) Provision of Third Party Audit and STQC (software quality) certification including custom developed portions. (g) Provisions for OEM ERP/ software solution consulting hours and audit. Note: The ownership of the IPR rights for any customization of the product would be held by the buyer (Corps of EME). The buyer may mandate an ESCROW agreement for the entire or part of the proposed product suite. Pre Qualification Criteria (PQC) 15. PQC for System Integrator. The bidder would have to comply with each of the following PQCs in order to qualify for participating in the Request for Proposal. The PQCs have been clustered under the following broad heads: (a) (b) (c) (d)
Ser

General Requirements Financial Strength of the Bidder Previous Experience Qualitative Requirements
Criteria Supported Documents Required
Compliance

(Yes/No)

Remark

A. General Requirements

(i)

Incorporation in India. The Bidder shall be a single legal entity. The Bidder must have its registered office and operations in India. The Company should be operational in India for at least 5 years as on March 31-2013

Certificate of Incorporation/ Registration

(ii)

The Bidder will certify that only Undertaking from Indian Nationals will work on Authorized Signatory the given project. along with a power of attorney / board of resolution identifying Authorized Signatory Bidders declared to be ineligible to participate for unsatisfactory past performance, corrupt, fraudulent or any other unethical business practices by Undertaking from Authorized Signatory

(iii)

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Ser

Criteria Indian Army / MoD shall not be eligible

Supported Documents Required

Compliance

(Yes/No)

Remark

(iv)

Bidders banned by any State / Undertaking from Central Government may be Authorized Signatory ineligible to participate in the bidding process subject to gravity of the grounds for said banning. Decision of Department shall be final in this regard.

B. Financial Strength of the Bidder

(v)

Financial Strength. The Bidder should be a profitable vendor for the previous three years and must have an annual turnover of not less than Rs 100 Crores from IT System Integration services for the each of the last three financial (2010-11 to 2012-13) for Indian operations The company should have a net worth of Rs 25 Crores or above for each of the three financial years as mentioned above. Audited/certified financial statements indicating the requirement as per format enclosed in Appendix C

C. Previous Experience

(vi)

Experience working in Large Scale Projects and Government Sector. The Bidder must have experience of implementing ERP software applications in India or Internationally in the previous seven years (until 31March 2013) The bidder should have experience in: (aa) At least one Enterprise solution / COTS ERP Project executed in multiple locations

Citations as per format enclosed Appendix D.

the in

Work orders/ completion certificates of the experience cited. In case of unavailability of a work order/ completion certificate for an international project or a project wherein an NDA was signed, bidders are allowed to submit an undertaking signed by the authorized

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Ser

Criteria (min 15 geographically dispersed locations) as a part of the same engagement; (ab) At least one Enterprise solution / COTS ERP Project with a PSU/PSB or Government Organization in India; and (ac) At least one Enterprise solution / COTS ERP Project with a user base (licenses) of more than 600 for the core modules Note: All the above mentioned experiences could be as part of one or more projects, together or separately.

Supported Documents Required signatory.

Compliance

(Yes/No)

Remark

(vii)

Experience Working in Projects in similar Domain (Defence/ MRO). The Bidder must have successfully completed at least one of the following types of projects in the previous seven years (until 31 March 2013) : (aa) One Enterprise solution / COTS ERP Project in the Defense sector in India or Abroad OR (ab) MRO (Maintenance Repair & Overhaul) / PLM (Product Lifecycle Management) / EAM (Enterprise Asset Management) project in India or Abroad Note: The experience in Defence/MRO could be as part of projects listed in Para 15 (C) (vi) also.

Citations as per format enclosed Appendix D

the in

Work orders / completion certificates of the experience cited. In case of unavailability of a work order / completion certificate for an international project or a project wherein an NDA was signed, bidders are allowed to submit an undertaking signed by the authorized signatory.

in (viii) Experience Turnkey Projects

Executing

The bidder must have implemented at least three similar ERP/ software development projects in India or

Citations as per format enclosed Appendix D

the in

Work orders / completion certificates of

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Ser

Criteria abroad on a turnkey basis in the previous seven years (until 31 March 2013) as on the date of submission of the EOI. Turnkey projects should include: (aa) Configuration/customization of ERP / software solution (ab) Supply, installation and configuration of hardware and system softwares (including OS, EMS, Database etc.) (ac) Establishment of data centre, LAN / WAN including firewalls, IPS, PKI, etc

Supported Documents Required the experience cited In case of unavailability of a work order/ completion certificate for an international project or a project wherein an NDA was signed, the bidders are allowed to submit an undertaking signed by the authorized signatory.

Compliance

(Yes/No)

Remark

(ix)

Experience in Operations & Maintenance for IT Projects. The System Integrator must have supported or is supporting its client for Operation & Maintenance for multi-location projects inclusive of Warranty and AMC for a period of three years period during last seven years (until 31 March 2013) Experience in Similar Projects. Experience of having successfully completed IT Turnkey System Integration projects, during last 7 years ending 31 March 2013, comprising of Software, Hardware, Data centre, Networking, , Security Training, Data digitization and O&M services for either of the following:(aa) Three similar completed works costing not less than Rs 200 crore; or (ab) Two similar completed works costing not less than Rs 250 crore; or (ac) One similar completed work costing not less than Rs 400 crore.

Citations as per format enclosed Appendix D Work orders of experience cited

the in the

(x)

Citations as per format enclosed Appendix D Work orders of experience cited

the in the

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Ser

Criteria Note: - In case of projects cited in international currency, conversion rates at the time of placement of such orders will be considered for evaluation and criteria fulfillment purpose, i.e. (Value of Purchase Order Cited) x (Currency Value in INR on Date of Purchase Order Cited).

Supported Documents Required

Compliance

(Yes/No)

Remark

D. Qualitative Requirements

(xi)

OEM Partnerships Bidder must have authorized partnerships with the ERP / enterprise software product OEM(s) proposed, valid as on date of submission of EOI. Copy of MOU with for the final ERP / enterprise software product OEM(s) offered will be sought at RFP stage. The System Integrator holds the liberty to propose its solution with more than one OEM product at the EOI stage.

Undertaking OEM association

from the confirming

Bidder shall also provide a certificate from the OEM(s) for supporting the product(s) proposed (including any customizations required) for 5 years from the date of Go-Live

(xii)

Compliance to Standards Bidder should have attained the Compliance certificates following or equivalent as on date as per the format in of submission of the EOI: Appendix E (aa) CMMi Level 5 for its IT/Software Development Services in India. (ab) Should be ISO 20000 certified for service management in India. (ac) Should be ISO 27000 certified for Information Security in India.

Software Product Offerings 16. The System Integrator, at the EOI stage, is given the liberty to propose its solution with more than one OEM products for the core ERP/software solution modules.

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However, only one solution will be permitted at RFP stage. The solution(s) suggested will clearly bring out the following to exhibit that the bidder has a clear understanding of the scope and nature of project: (a) (b) Solution proposed as a stack Technologies proposed

(c) Understanding of how the solution will work to further the objectives of automation of Indian Armys MRO and related processes and functions. 17. The Bidder must submit a broad implementation plan / strategy for the implementation for such projects. The bidder must submit the detailed capabilities of the ERP/Software solutions being proposed and how do they envisage their utility in the overall MRO framework. Statement of Credentials 18. The response to Para 15 C (Previous Experience) of this EoI must showcase the Bidders capability to carry out the project (similar assignments, expertise, skill sets etc). The bidder has to be a proven System Integrator who brings in relevant experience working on large scale ERP solutions on a turnkey basis (solution implemented as a stack, technologies used, scale of implementation, learning on issues, challenges, and client references). 19. All the information has to be substantiated with documentary proof and the information shall be provided in the formats given as the Annexure. Non Disclosure Agreement 20. The Bidder would have to submit a non-disclosure agreement as per format given at Appendix F. Selection/Short-listing Process 21. A Vendor Selection Committee will examine in detail the competence of respondents to ensure capabilities to handle proposed project. EME also reserves the right to include any outside consultants/experts in the said committee. 22. The Vendor Selection Committee will evaluate the compliance to the EoI of the Respondents on the basis of the Financial Status and Technical Capability of the respondent and also the track record of successful delivery and implementation of the/similar products and services proposed. Therefore, respondents should submit necessary details that would help in the assessment. However, MoD/ EME in its sole and absolute discretion can apply whatever criteria deemed appropriate in determining the responsiveness of the EoI submitted by the respondents. 23. The Bidder may be asked to give a limited demonstration for understanding the capability of the application/solution proposed to facilitate assessment of the EoI responses.

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24. Acquisition Process Post Short-listing. After evaluation of EoI responses, only those respondents who have been short-listed by MoD/ EME shall be duly informed in writing. The Request for Proposal / Tender Document shall be given to the short-listed respondents only. The acquisition process will follow the provisions contained in Para 45, Chapter I of Defence Procurement Process 2013 for Buy Indian Turnkey Projects. EOI Response Requirements 25. Completeness of Response. Vendors are advised to study all the EoI documents carefully. Submission of documents shall be deemed to have been done after careful study and clear understanding of its implications. Non compliance/ incorrect/ incomplete submission would result in rejection of the vendors bid. No representation in this regard shall be permitted. 26. Interested Bidders may furnish their EoI by giving all the necessary information and supporting documents as per the Response formats for each of the above mentioned qualifying criteria, as proof of having the minimum requirements. In addition to that, for each of the ERP/ Enterprise software products(s) (and associated services) implemented and provided as project references by the Bidder, the supporting documents relating to each of the ERP/ Enterprise software solutions must be furnished separately. 27. The response to EoI must contain all documents, information, and details as required by this request for EoI. If the submission to this request for EoI does not include all the information required or is incomplete or not submitted in the relevant formats, the EoI is liable to be rejected. 28. All submissions, including any accompanying documents, will become the property of MoD/ EME. Recipients shall be deemed to grant all rights to MoD/ EME to reproduce whole or any portion of their submission for the purpose of evaluation, to disclose the contents of the submission to other recipients who have registered a submission and to disclose and/or use the contents of the submission as the basis for any resulting EoI process, notwithstanding any copyright or other intellectual property right that may subsist in the submission or accompanying documents. 29. All responses submitted as part of the EoI will form property of the Corps of EME/ MoD and the vendor shall not have any rights to claim any IPR over the solutions offered. 30. EoI Response Validity Period. EoI responses must remain valid and open for a period of at least one year from the time of the closing date of EoI. The validity of EoI will be explicitly stated. 31. Right to Terminate the Process. The Corps of EME / Ministry of Defence (MoD), Govt of India, reserves the right to issue a corrigendum to EoI, withdraw the EoI or/and reject any request for tender document or not to proceed with subsequent stages without assigning any reason at any stage.

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Page 14 of 26 EXPRESSION OF INTEREST

32. EoI Response Submission. The response to EoI must be submitted in a sealed cover along with an application duly signed and stamped on all pages by an authorized signatory. The same must reach the following address on or before 1500 hours (3 p.m.) on 05 Nov 2013 in the following manner: (a) Two hard copies and two soft copies are required to be submitted in sealed covers labeled Implementation of ERP for Corps of EME: Expression of Interest along with name of bidding firm on the cover page/CD at the following address: Project EMERALD Head Quarter Technical Group EME Chittral Lines, Kirby Place Delhi Cantt New Delhi - 110010 (b) If required additional copies may have to be submitted on request. (c) The response should be in English language and font size 12 (including text for footnotes, headers etc). 33. Submission after the due date and time will NOT be accepted.

34. Clarifications/Queries. Last date for submission of queries and clarifications is 22 Oct 2013. Communication received after 1600 hours (4 p.m.) on 22 Oct 2013 will not be responded. Respondents should provide details of their contact persons tele and mobile Nos, Fax, email and full address(s) to ensure that replies to EoI could be conveyed promptly. 35. Queries and clarifications regarding the EoI should be sent to under-mentioned officers. Queries sent through post must also be sent on the email provided below: Primary Contact Person. Name/Designation: Brig Raju K Subramani, DDG EMERALD Email ID: ddg.emerald-army@nic.in Fax Number: 011-23019439 Alternate Contact Person. Name/Designation: Lt Col Rohitash Huria, Project Officer EMERALD Email ID: ddg.emerald-army@nic.in

36. If MoD/EME, in its absolute discretion, deems that the originator of the question will gain an advantage by a response to a question, then MoD/EME reserves the right to communicate such response to all Respondents. 37. Checklist. Please note that all the information as per the checklist below needs to be provided. Incomplete information may lead to non-evaluation / non-selection. Ser (a) (b) (c) Compliance Required Documents Required

Incorporation of the company Certificate from RoC, MoA and AoA Authorization of signatory Board resolution/ Power of Attorney Corroboration of Nationality Certificate from an authorized signatory (Indian) of the personnel on

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Ser (d) (e)

Compliance Required project Balance Sheet Previous Experience

Documents Required Audited Balance Sheet Work Order/ Completion Certificates for experience cited. In case of unavailability of a work order/ completion certificate for an international project or a project wherein an NDA was signed, the bidders are allowed to submit an undertaking signed by the authorized signatory. OEM undertaking on association with the SI Copies of valid relevant certificates

(f)

Authorized Association Certificates with the ERP/ software product vendors (g) CMMi Level 5 (IT Services/Development) or equivalent ISO 20000 for service management or equivalent ISO 27000 or equivalent (h) Format enclosed as Appendix A (j) Format enclosed as Appendix B (k) Format enclosed as Appendix C (l) Format enclosed as Appendix D (m) Format enclosed as Appendix E (n) Format enclosed as Appendix F

(o)

Format enclosed as Appendix G

Covering Letter Details of Organization Financial Information Implementation Experience CMMI Level 5/ISO/Quality/Security Certification Assessment Non Disclosure Agreement(To be Provided on the Letterhead of the Company) Compliance sheet for Capabilities of the COTS ERP/Software Solution

General Information 38. Disclaimer. (a) The request for EoI document contains statements derived from the information that is believed to be reliable as on date but does not purport to provide all of the information that may be necessary or desirable to enable an intending contracting party to determine whether or not to enter into a contract or arrangement with MoD/ EME in relation to the provision of services. (b) Subject to any law to the contrary, and to the maximum extent permitted by law, MoD/ EME and its officers, employees, contractors, agents, and advisers disclaim all liability from any loss or damage (whether foreseeable or not) suffered by any person acting on or refraining from acting because of any

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information including forecasts, statements, estimates, or projections contained in this request for EoI document or conduct ancillary to it whether or not the loss or damage arises in connection with any negligence, omission, default, lack of care or misrepresentation on the part of MoD/ EME or any of its officers, employees, contractors, agents, or advisers. 39. Recipient Obligation to Inform Itself. The recipient must conduct its own investigation and analysis regarding any information contained in the request for EoI document and the meaning and impact of that information. 40. Costs to be borne by Respondents. All costs and expenses incurred by respondents in any way associated with the development, preparation, and submission of responses, including but not limited to the attendance at meetings, discussions, demonstrations, etc. and providing any additional information required by MoD/ EME, will be borne entirely and exclusively by the respondent. 41. No Legal Relationship. No binding legal relationship will exist between any of the respondents and MoD/ EME until execution of a contractual agreement. The selection in the EoI or participation in the EoI process doesnt qualify for any contractual obligation from MoD/ EME. The issuance of RFP for the selected bidders doesnt qualify for any contractual obligations from MoD/ EME. 42. Notification. MoD/EME will notify all short-listed respondents in writing as soon as practicable about the outcome of their EoI and the EoI process. MoD/ EME are not obliged to provide any reasons for any such acceptance or rejection. Intended Usage of the Software 43. The intended usage of the enterprise solution/ ERP product requested as part of this engagement is to manage the Defence MRO requirements across the entire range of present and future equipment and personnel. Any terms & conditions for the usage of the product/ modules proposed by the bidder should be explicitly brought out as part of the response to this EoI. Acceptance to any such terms & conditions would solely be the prerogative of the buyer.

Sd/- xxxxxx (Raju K Subramani) Brigadier DDG EMERALD For DGEME Case No: B/17341/EMERALD/EOI Dated : 09 Oct 2013

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Appendix A (Refers Para of EMERALD EOI letter No B/17341/EMERALD/ EOI dated 09 Oct 2013) COVERING LETTER

Company Letter Head Project EMERALD C/O Headquarter Technical Group EME Chittral Lines, Baird Place Delhi Cantt- 110010 Reference: Expression of Interest for Project EMERALD

Dear Sir, This is to notify you that our company intends to submit a proposal in response to the EoI request for Project EMERALD.

1. 2.

Primary and Secondary contacts for our company are: Primary Contact Name: Title: Company Name: Address: Phone Mobile: Fax: E-Mail Secondary Contact

We confirm that the information contained in this response or any part thereof, including its exhibits, and other documents and instruments delivered or to be delivered are true, accurate, verifiable and complete. The response includes all information

3.

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necessary to ensure that the statements therein do not in whole or in part mislead EME in its short listing process. We fully understand and agree to comply that verification, if any of the information provided here is found to be misleading the short listing process or unduly favors our company in the short listing process, we are liable to be dismissed from the selection process.

4.

We undertake that well deploy only persons of Indian passports or Citizens of India in the execution of this project in the event our company gets selected for the execution of this project.

5.

It is hereby confirmed that I/We are entitled to act on behalf of our corporation/company/firm/organization and empowered to sign this document as well as such other documents, which may be required in this connection.

6.

7.

This response to EoI is valid until ____<minimum one year>___.

Dated this ________ Day of _________2013

(Signature) (In capacity of) Duly authorized to sign the EoI response for and on behalf of

Sincerely,

Signature: Name: Title/Appointment: Name and Address of Company Date: (Seal/ Stamp of System Integrator) Certificate as to Authorized Signatories

I, certify that I am _____________________________of the________________, and that____________________________ who signed the above response is authorized to bind corporation/company by authority of its governing body. (Company Seal) Date:

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Appendix B (Refers Para of EMERALD EOI letter No B/17341/EMERALD/ EOI dated 09 Oct 2013) FORMAT-DETAILS OF THE ORGANIZATION Details of the Organization Name Nature of the legal status in India Nature of business in India Date of Incorporation Date of Commencement of Business Address of the Headquarters Address of the Registered Office in India Details of the Contact Person (incl Address, Phone, Fax and eMail) Other Relevant Information

Note: Please attach relevant certification/documentary proofs

Company Seal Place __________________ Date___________________ (Authorized Signatory of Company)

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Appendix C (Refers Para of EMERALD EOI letter No B/17341/EMERALD/ EOI dated 09 Oct 2013) FORMAT-FINANCIAL INFORMATION Financial Information Total Turnover (in INR crores) Turnover form IT related services (in INR crores) Profit After Tax (in INR crores) Net worth (in INR crores) Other Relevant Information Note: Please attach relevant sections of the documentary proofs FY 2010-11 FY 2011-12 FY 2012-13

Company Seal Place __________________ Date ___________________

(Company Secretary/ Statutory Auditor)

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Appendix D (Refers Para of EMERALD EOI letter No B/17341/EMERALD/ EOI dated 09 Oct 2013) FORMAT -IMPLEMENTATION EXPERIENCE Assignment name: Country: Location within Country: Name of Client:

Address:

Start Date (Month/Year): Completion Date (Month/Year): Project Completion Certificates: Acceptances Officers from Concerned

Approx. value of the contract: Duration (months): of assignment

Total No of staff-months of the assignment: Approx. value of the services provided under the contract (in Current INR): No. of Months of Professional Staff Provided by Associated Consultants:

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Licensing/User Base/Geographical Spread: Name of senior professional staff of your firm Project Manager: Narrative Description of Project:

Description of Actual Services Provided by SI/Vendor:

Note: Please attach relevant documentary proofs

Company Seal Place __________________ Date___________________ (Authorized Signatory of Company)

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Appendix E (Refers Para of EMERALD EOI letter No B/17341/EMERALD/ EOI dated 09 Oct 2013) CMMI LEVEL 5/ISO/QUALITY/SECURITY CERTIFICATION ASSESSMENT Name of Certificate: Valid Till Certified Entity Units/Locations Assessed Issuing Authority Other Relevant Information (Enclose copy of the certificate) Note: Please attach copy of the certificate

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Appendix F (Refers Para of EMERALD EOI letter No B/17341/EMERALD/ EOI dated 09 Oct 2013) NON-DISCLOSURE AGREEMENT (to be provided on the letterhead of the company)

It is certified that the company or any representative of the company or agents authorized by the company will not disclose any information gained by them or their representatives or agents, while interacting with the personnel of the Corps of EME or any documents received by them or any study carried out by them, directly or indirectly to any company or institution or press.

Company Seal Place __________________ Date___________________

(Authorized Signatory of Company)

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Appendix G (Refers Para of EMERALD EOI letter No B/17341/EMERALD/ EOI dated 09 Oct 2013) COMPLIANCE SHEET FOR CAPABILITIES OF THE COTS ERP/SOFTWARE SOLUTION

The bidder has to mention all the COTS ERP/ Software Solution(s) proposed as per Table 1 below. Furthermore a functionality sheet of each of the proposed product(s) (as per Table 2) would have to be completed. Table 1 Ser 1 2 Name of the COTS ERP / Software Solution Proposed

Table 2 Ser Functionality Offered Compliance of the COTS ERP/Software Solution to MRO Functional Area(s)

Equipment Lifecycle Management /Maintenance Repair & Overhaul

Material Management

Human Resource Management System

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Ser

Functionality Offered

Compliance of the COTS ERP/Software Solution to MRO Functional Area(s)

Financial Accounts & Grants Management

Knowledge Management

Cost Accounting

Audit Compliance

Campus Management

Other Modules (functionalities) as given in the EOI document / suggested by the Bidder:

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