NY B32 EMS Tape 1 FDR - Entire Contents - Transcript - 911 Calls 383

'/
EMS TAPE 1
WORLD TRADE CENTER 911 EMS TELEPHONE CALLS
September 11, 2001
Transcribed by Laurie A. Collins

RECORDER: The following master tape
reproduction pertains to CCU case 1073-01
relative to CAD 0727 which occurred on September
llth, 2001.
The following portion of tape begins at
0847 hours, 27 seconds, taken from position 1,
dictaphone prolog originally recorded on cassette
571, DRM 4, deck 2, on September llth, 2001.
CRO: 8702.
OPERATOR: 8702, 1981. Caller is on
the line from Manhattan.
CRO: Okay. Hello?
CALLER: Yes, hi.
CRO: Is the patient breathing, please?
CALLER: I am on the Brooklyn Bridge,
and I just saw an explosion.
CRO: You saw an explosion?
CALLER: Yeah, on the World Trade
Center. I'm sorry, not the World Trade Center,
Twin Towers.
CRO: You' saw an explosion at the Twin
Towers?
CALLER: Yeah, the top floor.
CRO: Okay.
EMS Tape 1 3
CALLER: Everybody's calling. I see --
CRO: Yeah, there's a lot of calls.
CALLER: Everybody's calling.
CRO: Yeah, okay. Thank you.
RECORDER: The preceding portion of
tape concludes at 0848 hours, 00 seconds.
CRO: 8702.
I. .
OPERATOR: 8702, 2106. We're calling
on a second call, job number 727.
CRO: 727. Okay. Yeah, we have that
job.
OPERATOR: Okay.
CRO: All right?
OPERATOR: All right.
CRO: You're welcome.
OPERATOR: Bye-bye.
CRO: Bye-bye.
RECORDER: The preceding tape concludes
at 0854 hours, 15 seconds.

EMS Tape 1 4
571, DRM 4, deck 2, on September 11, 2001.
OPERATOR: (Inaudible) and get a name.
CRO: 8702.
OPERATOR: Okay, RO 8702. This is
1466. Is this another call for the World Trade
Center?
CRO: No problem.
OPERATOR: Caller hung up.
CRO: Okay. Thank you. Bye-bye.
CRD: 8736.
OPERATOR: 87 what?
CRD: 8736.
OPERATOR: 36?
CRD: Yes.
OPERATOR: I can barely hear you, all
this going on. This is operator 1246, and we are

EMS Tape 1 5
going into the borough of Manhattan, and the
caller is on the line at this time.
CRO: Hello, caller.
CALLER: Yes.
CRO: Is the patient breathing?
CALLER: Yes, he is, ma'am.
CRO: He's awake? How old is he?
CALLER: He's about 50, 52.
CRO: Okay. What's the matter with
him?
CALLER: He's sitting down calmly now,
but he says he needs an ambulance. I can't
even — can you hear me?
CRO: I can hear you.
OPERATOR: I'm sorry, there's a lot of
noise going on in the back here.
CALLER: There's been some kind of
explosion, and it might have affected him or
something like that.
CRO: Are you at the World Trade
Center?
CALLER: No. We're right next to it.
I'm at Two Rector.
CRO: Oh, okay, because we have --

EMS Tape 1 6
okay. We have a lot of units going over to that
place.
CALLER: Okay.
CRO: But being that you're in a
different location
CALLER: Right.
CRO: — I just need for you to tell me
what is his condition so this way we'll make sure
that he gets one.
CALLER: Well, he's breathing right
now. He's sitting.
CRO: Okay.
CALLER: He's holding his leg.
CRO: Okay.
CALLER: I think he might have fell to
his knees or something.
CRO: Okay.
CALLER: Yeah, he's breathing okay.
He's trying to breathe a little. I think his leg
is affected. .
CRO: Okay.
CALLER: Yeah, he fell. He has a
bruise on his leg.
CRO: Okay.
EMS Tape 1 7
CALLER: Yeah.
OPERATOR: Caller?
CALLER: Yes?
OPERATOR: I'm sorry, what is wrong
with the patient?
CRO: Okay. He fell, and he had
bruises to the leg.
CALLER: Yeah, on both legs. He may
not be able to walk at this time.
OPERATOR: So that's what it is, an
injury?
I .
CALLER: Right, uh-huh.
OPERATOR: I thought she said it was
some kind of explosion.
CRO: No, there was an explosion, an
explosion.
CALLER: Right here, I'm sorry, nearby.
OPERATOR: That's the World Trade
Center, but not there.
CRO: Right.
OPERATOR: That's what I wanted to find
out.
CALLER: I guess may be he might have
been running.
EMS Tape 1 8
OPERATOR: Right, and he got scared.
Okay. Injured male. Hold on. Okay. It's hard
to hear these callers (inaudible) making too much
noise here. Aided male.
Okay, ma'am?
CALLER: Hold on.
CRD: Ma'am?
CALLER: Hello?
CRD: What I need you to do is just
have him sit right where he's at, okay, and not
move anymore. We'll have somebody respond. Let
me just verify your address; okay?
CALLER: Okay.
CRO: AC, did you route yet?
CRO: AC?
DISPATCHER: Yeah.
CRO: Did you route yet?
DISPATCHER: Excuse rue?
CRO: AC, did you route?
DISPATCHER: Hello?
CRO: Yes.
DISPATCHER: RO?
CRO: Yes.
DISPATCHER: I can barely hear you.

EMS Tape 1 9
Again, 8736?
CRO: Yes.
DISPATCHER: Yes, I did route, it's Two
Rector Street. I can barely hear you. In the
front lobby.
CRO: Okay. Let me just put it in
manually, then, because I didn't get it.
DISPATCHER: I don't think we're down
or anything.
CRO: Okay, Two Rector Street. Near
Broadway; right?
CALLER: Yes, ma'am.
CRO: Okay. All right, ma'am. Just
keep him like I said. Don't move him anymore.
Let him sit there. We'll have somebody respond
to Two Rector Street; okay?
CALLER: All right. Can I have your
last name?
CALLER: My last name?
CRO: Yes.
CRO: Brown.
CALLER: Thank you, Ms. Brown. Sorry
for all the confusion here. There's a lot of
confusion. Thank you, ma'am.

EMS Tape 1 10
CRO: All right.
CRO: 8736?
OPERATOR: 8736, this is operator 1490.
I have a call from a lady at Bank of New York
that states that the World Trade Center —
CRO: We got that already.
OPERATOR: She states on the northwest
side there's a women hanging from — an
unidentified person hanging from the top of the
building. That's all the information. One World
Trade Center.
CRO: All right. We have quite a few
calls.
OPERATOR: I know. Jesus Christ.
CRO: I know. We're going through the
same thing here.
OPERATOR: Yeah, I can imagine. I can
only imagine. It's chaos here.

EMS Tape 1 11
CRO: Uh-huh. It's another World Trade
all over again.. Okay. I guess I can put it in,
but I'm pretty much sure we have more than enough
ambulances going to the scene already. I'm
pretty sure somebody is going to let them know.
CRO: Okay.
OPERATOR: Bye-bye.
CRO: Bye-bye.
CRO: 8736.
CALLER: Hello, EMS. I'm sure you've
got lots of calls. I'm just alerting you to the
44th floor of Tower Two. There is a man down
with head injuries.
CRO: Okay. This is at the World
Trade?
CALLER: Yes, it is.
CRO: Yeah, we have a lot of units over

EMS Tape 1 12
there at the scene already.
CALLER: Well, can you make sure
somebody gets to the 44th floor lobby? There is
a security guard with him, but he has no phone.
It's out at that floor. So I'm making the call
from another floor.
CRO: You're not a police operator;
right?
CALLER: No, I'm not. I'm just a
tenant in the middle of evacuating. I want to
keep walking, but I just want to make sure that
somebody knows about this man on the 44th floor
of Tower Two.
CRO: Oh, goodness. Hold on a second,
because we are so backed up here.
CALLER: I'm sure you are. But can you
write that down and I can keep walking, please?
CRO: Well, as soon as I get -- sure.
Hold on one second. We have so much information
on here, that our computers are down. Okay?
CALLER: I have to keep walking. I'm
sorry.
CRO: No problem.
OPERATOR: Thank you.

EMS Tape 1 13
1
CRO: 8736?
OPERATOR: Okay, 87 — 8736?
CRO: Yes.
OPERATOR: 155 in Manhattan.

CRO: Hello, caller?
1
CALLER: Yes.
CRO: Is the patient breathing?
CALLER: She's having trouble
breathing. She's breathing, but she's having
trouble breathing.
CRO: Okay. How old is she?
CALLER: I'd say about 60.
CRO: Okay. Is she an asthmatic
patient.
CALLER: No.
CRO: Does she have any medical
problems?
CALLER: I don't know.

EMS Tape 1 14
CRO: Okay. Is she complaining of any
chest pains or anything like that?
CALLER: No.
CRO: Okay. All right. Keep her in a
ventilated area, nothing to eat or drink. Loosen
any tight clothing around her chest and her
stomach. And we'll have somebody respond. Don't
hang up because I need to verify your address.
CALLER: Okay.
OPERATOR: You got it?
CRO: No.
OPERATOR: I did.
CRO: What's the address?
CALLER: 230 West 129th Street.
CRO: Okay, because we're so backed up
over here with these computers.
OPERATOR: She was stuck in the
elevator. Now she's downstairs and having
difficulty breathing.
CRO: All right. 230 West —
CALLER: -- 129th Street.
CRO: 129th Street. (Inaudible) and
dead end street.
CALLER: Yes.
EMS Tape 1 15
CRO: Okay. Just bear with us because
with this explosion we're having so much back up.
Okay?
CALLER: I understand.
CRO: Like I said, just keep her in a
ventilated area. Don't let anybody crowd her.
CALLER: Okay.
CRO: Don't have anybody question her.
Just have her relax until we get there; okay?
CALLER: Okay.
CRO: 230 West 129th Street.

I ' • . •
CALLER: Correct.
CRO: Okay.
CALLER: Okay.
CRO: All righty.
CRO: 8621.
OPERATOR: 8621, this is 1821 in
Manhattan for the One World Tower.

EMS Tape 1 16
CRO: Okay.
Hello?
OPERATOR: There's no caller. He
disconnected. But I wanted to give you
additional information on it.
CRO: Okay.
OPERATOR: He's on the 103rd floor.
CRO: He's at the 103rd?
OPERATOR: 103, a hundred and three
floor. He says that there are people getting
sick from the smoke that's coming in. There's a
lot of people. He's thinking that they're
trapped.
CRO: Okay. They're on the way, then.
Thank you.
OPERATOR: You're welcome.
CRO: Did you route —
OPERATOR: (Inaudible.)
CRO: Did you route already?
OPERATOR: I'll do it again just in
case.
CRO: No problem.
Did you hear it was a confirmed
helicopter or a plane?
EMS Tape 1 17
OPERATOR: They said it's a helicopter.
CRO: Helicopter; right? Yeah.
OPERATOR: Yeah, yeah. They're not
sure. But most people are saying helicopter.
CRO: Trauma.
OPERATOR: Yes.
Did you receive that?
CRO: Huh-uh.
OPERATOR: You didn't get it?
CRO: No.
OPERATOR: (Inaudible.) Let me see

I ' • .
what happened.
CRO: You said One World Tower; right?
OPERATOR: Right.
CRO: Let me see if there's a job on
that.
OPERATOR: There's probably numerous
ones. I saw a lot of jobs in our system for it.
CRO: All right. You could use 727
with regard to that.
OPERATOR: 727?
CRO: Yeah.
OPERATOR: Okay. Where's my pen? I
have to find the job again. 727. All right. I

EMS Tape 1 18
got it.
'. CRO: You got it? 3130, right, your
job number?
OPERATOR: Oh, thanks. I was in
another room working, and they called me out.
CRO: Yeah, me too. I was having
breakfast, and they dragged me out.
OPERATOR: They canceled everything.
CRO: No, not here.

OPERATOR: 3085, that was the job.
CRO: Okay.
OPERATOR: That was the job number,
3081.
CRO: Okay.
OPERATOR: Oh, forget how to work here.
Okay. EMS job number is again?
CRO: 727.
OPERATOR: 727? Okay.
CRO: Okay.
OPERATOR: Thank you very much.

EMS Tape 1 19
CRO: 8621.
OPERATOR: Okay. One second, 8621.
Let me just put this in. 86 —
CRO: — 21.
OPERATOR: 1712. Caller in regards to
the World Trade, as you probably know. Calling,
I'm 1712 going into Manhattan, th'e World Trade
Center.
CRO: One World Trade Center?
OPERATOR: I don't know if it's — I'm
saying going into the World Trade Center. I
don't have a specific building as yet.
CRO: All right. She's on line; right?
OPERATOR: The guy said — he's not on
the line. He stated that a second plane —
CRO: Oh, yeah.
OPERATOR: — hit another building
opposite of the first building that got hit.
CRO: Yeah, we got that one already.
OPERATOR: Oh, okay. He hung up. I
routed everything because it was a while, me
trying to get it.

EMS Tape 1 20
CRO: We're not getting anything else
from that guy. The link is probably shot.
OPERATOR: Yeah, I know. That's what
they told us so —; oh, gosh. I have got an extra
(inaudible). We're down. Ain't this something.
CRO: All right. I'll put it in,
though.
OPERATOR: Yeah, okay.
CRO: No problem.
OPERATOR: I'm 1712.
CRO: Okay.
OPERATOR: I have an extra (inaudible)
here.
CRO: EMS 8659.
OPERATOR: Okay, 8659. 1082 regarding
Manhattan. Caller is on the line.
CRO: Hello, Manhattan caller. Is the
patient breathing?
EMS Tape 1 21
CALLER: Hello.. Yes, yes. They're
just hysterical.
CRO: Are they awake?
CALLER: Yes, they are.
CRO: It's a woman?
CALLER: Two women here.
CRO: Two women.
CALLER: And they're just covered in
ash.
CRO: How old is the first one?
CALLER: They're about both, I'd say,
in their thirties.
CRO: Thirties? Okay. Thirties. And
they're covered in ash.
CALLER: They came from the building.
They came from the building.
CRO: Right. Okay. What else — are
they complaining of anything else? Are they cut?
CALLER: One is complaining of her leg.
The other one is just hysterically crying. I
don't know if she's calmed down now.
CRO: Okay. All right. If there's any
bleeding that you can see, if you can put a
clean, dry cloth with direct pressure to where

EMS Tape 1 22
they're bleeding; okay?
CALLER: Okay.
CRO: And then just try to calm them
down.
CALLER: Okay.
CRO: They're working on getting help
to everybody; okay?
CALLER: Okay.
CRO: What's the address there.
CALLER: The address is One Fifth
Avenue. It's on the corner of eighth Street.
CRO: One Fifth Avenue.
CALLER: Right.
CRO: Where are they?
CALLER: And we're in the lobby here
with them now.
CRO: In the lobby.
CALLER: Yes.
I'm on the phone with EMS.
CRO: Is that the Fifth Avenue Hotel?
CALLER: No, no, no. It's a regular
corporate building.
CRO: Okay. So it's One Fifth Avenue?
CALLER: Correct.
EMS Tape 1 23
CRO: Tell me the phone number there,
please.
CALLER: The phone number is (212)
777-2933.
CRO: Okay.
CALLER: Okay?
CRO: Give me your name.
CALLER: Hold on. Their name?
CRO: Yours.
CALLER: My name is Jodi McGurck.
I just want to make sure you're okay.
Other than your leg, do you have anything else
wrong with you? Are you bleeding anywhere? What
is that? Yes.
CRO: AC?
OPERATOR: Yes.
CRO: You sent it; right?
OPERATOR: Yeah, I'll send it. One
second.
CRO: Okay, ma'am.
OPERATOR: Okay.
CRO: So you're just keeping them
still?
OPERATOR: Yes.
EMS Tape 1 24
CRO: Any apparent bleeding, you just
put a clean, dry cloth, direct pressure, anything
that could be clean; okay?
CALLER: Okay.
CRO: And try to keep them comfortable.
CALLER: Okay.
CRO: All right.
CALLER: Okay. Thank you. Good-bye.
CRO: , Don't hang.up. Oops. All right.
AC?
OPERATOR: One second. Hold on. 8659;
correct?
CRO: Correct.
AC?
OPERATOR: Uh-huh?
CRO: One Fifth Avenue is not coming
over yet. Please give me a PD job number.
OPERATOR: Okay. That's 4530.
CRO: Okay. Okay.
OPERATOR: Got it?
CRO: No.
OPERATOR: Not yet?
CRO: No. I don't know —
OPERATOR: That's the second one I got

EMS Tape 1 25
right now.
CRO: Yeah, it's probably going to be a
lot like that now.
OPERATOR: Yeah.
CRO: That was 4530; right?
OPERATOR: Yeah. One second. Yeah,
4530. :
CRO: Ah, there we go. I got it.
OPERATOR: Okey-doke.
CRO: Wait a minute. That was — no,
that was a job from before. I'm finally getting

I '
that, and that's got to be working on — okay.
Yeah.
OPERATOR: Got it?
CRO: Oh, I'm sorry, here we go. Here
we go. No problem.
OPERATOR: Okay.
CRO: Oh, you know what, I didn't get
it yet.
OPERATOR: Okay.
CRO: It was 45 —
OPERATOR: — 30.
CRO: 4530. Okay.
OPERATOR: Okay, buddy.

EMS Tape 1 26
CRO: Thanks.
CALLER: He came out of the window.
CRO: EMS 8758.
OPERATOR: 8758, 1168. I have a caller
on the line for the World Trade Center.
CALLER: Hi. I'm in the American
Express building across the street. I just saw
someone fall out of the building.
CRO: Okay. We have everybody going
there. Okay, sir?
CALLER: Okay. But he's on the north
side of the building on the floor now, down on
the floor level, outside the building.
CRO: Okay. All right. North side.
All right.
CALLER: Thank you.
CRO: Okay. Bye.

EMS Tape 1 27
CRO: EMS 8758.
OPERATOR: 8758, 1796. In Manhattan we
had two people hurt at the Marriott Hotel. The
caller is on the line.

i ' .
CRO: Okay.
OPERATOR: It might have been as a
consult result of the explosion at the Financial
Center.
CRO: Hello?
OPERATOR: Hello?
CRO: Hello, ma'am, how far is the
Marriott from the World Trade Center?
OPERATOR: Just two blocks from the
World Trade Center.
CRO: AC do you have an address?
OPERATOR: You're going to have it in a
second. It will be right in front of you in one

EMS Tape 1 28
second.
CRO: Hold on. Ma'am?
OPERATOR: Yes.
CRO: The people that are hurt, can you
see them?
OPERATOR: Actually, yeah, I can see
him. He's sitting right there in the lobby.
CRO: How old is he, about?
OPERATOR: 85 West Street.
CRO: Okay.
How old is he, ma'am?
CALLER (talking to someone else at
scene): Let me — hey, Steve, can you go to the
gentleman who is hurt? I need information about
him. I need how Old is he and what is his name.
CRO: Just how old are you?
CALLER (talking to second person):
He's sitting right on the corner with Sal. He's
been hurt.
CALLER: Bleeding from the face.
CALLER: I am talking to ambulance. I
need information.
CRO: Okay, ma'am, never mind. Okay?
He's just bleeding from the face; right?

EMS Tape 1 29
CALLER: Yeah, he's bleeding from the
face.
CRO: All right. Somebody is coming
over, 85 West Street. Outside; right?
CALLER: Yeah. Actually he's sitting
right there in the lobby, the lobby.
CRO: The lobby? All right.
OPERATOR: He's in the lobby of the
Marriott Hotel.
CRO: Okay. Somebody's coming. All
right?
•I ' • . '
OPERATOR: Yeah.
CRO: What you can do is try to get him
something clean and dry; all right?
CALLER: Somebody is doing that right
now.
CRO: And try to bear with us; okay?
Somebody should be there soon. All right?
CALLER: Okay.
OPERATOR: Marriott Financial Center.
CRO: Okay. They'll be there, ma'am.
Thank you.
OPERATOR: Thank you. Bye-bye.
CRO: Okay. I know you're going crazy

EMS Tape 1 30
over there.
OPERATOR: I know.
CRO: Okay. Thank you.
OPERATOR:. Thank you. So I can hang up
now?
CRO: Yes, ma'am.
OPERATOR: Yeah, we have somebody that
just fell out of the window.
CRO: We heard that it was a plane that
crashed into the building.
OPERATOR: I know. But there was
somebody that fell out of the window from there
too.
CRO: Oh, my God. You're getting hit
with everything over there.
OPERATOR: Yeah, I guess the guy was in
a helicopter and just fell out of the helicopter.
CRO: It was a helicopter or a plane?
OPERATOR: They say helicopter.
CRO: How many people dead; do you
know?
OPERATOR: The only thing I heard about
is somebody fell out the window.

EMS Tape 1 31
CRO: Oh, my God.
OPERATOR: I'm sure — i t must be
serious.
CRO: Yeah. All right. I'll talk to
you later.
OPERATOR: Okay. Bye-bye.
OPERATOR: Everybody is there, ma'am:
police, ambulance, fire, everything.
CRO: 8758.
OPERATOR: 8758, 1182. We have another
call for the World Trade Center.
CRO: Okay.
Ma'am, hello?
CALLER: Yes.
CRO: Listen, tell me what's wrong.
Whose hurt there?
CALLER: My husband. He works on the
94th floor.
EMS Tape 1 32
CRO: Is he with you now?
CALLER: No. I'm home. I just called
him on his cell phone because I just saw the
news.
CRO: Okay. Ma'am, all right.
Everybody is there now. We're trying to rescue
everybody; okay?
CALLER: But he can't breathe.
CRO: All right.. If he was on the
phone, I would try to tell him what to do to help
him out. All right? But all I can tell you i's
just to calm down. All right? Relax.
CALLER: Okay.
CRO: Bye-bye.
All right. Thanks.
cape concludes at 0906 hours, 14 seconds.
CRO: EMS 8758.
OPERATOR: 8758. This is police
operator 1320. I have a caller on the line in

EMS Tape 1 33
Manhattan. I just dispatched — I just sent it
to you. I released it. Let me find out the
number for you. But you can talk to the person.
CRO: Hello, sir. The patient is awake
and breathing; right?
CALLER: Yes, she's awake and
breathing.
CRO: How old is she?
CALLER: She (inaudible) breathing
slowly because I don't have any (inaudible) or
atropine or nothing like that.

I. ' • .
CRO: Listen to me. How old is she?
CALLER: She's in her mid-thirties,
sir, female.
CRO: What happened to her?
CALLER: Okay. She had an anxiety
attack, because of the plane crashes and all that.
CRO: Okay. Listen. Listen. The best
thing you can do--- all right -- is just to calm
her down and give her some fresh air.
CALLER: Yeah, I know, I know. I'm a
clinician. I know what I'm doing too. But I
need some assistance because I can't control her
anymore.
EMS Tape 1 34
CRO: All right. Just give me the
location.
CALLER: 30 Broad Street, 19th floor.
CRO: 30 Broad Street?
CALLER: Yeah.
CRO: 19th floor. Manhattan?
CALLER: Yeah.
OPERATOR: Maximus, they're at Maximus,
Incorporated, on the 19th floor.
CRO: That's right near Beaver Street;
right?
CALLER: Yeah.
CRO: Okay. They're on their way. 30
Broad Street. What's your phone number there?
(212) —
CALLER: (917) 228-5600.
CRO: Okay. All right. Somebody's on
their way, 30 Broad Street; okay?
OPERATOR: No problem.
CRO: Okay. Bye-bye,
OPERATOR: Bye-bye.

EMS Tape 1 35
CRO: EMS 8758.
CALLER: Yes, sir. We're at One World
Trade Center.
OPERATOR: 8758, 1704.
CRO: Okay, sir?
OPERATOR: Yes.
CALLER: World Trade Center.
CRO: Sir, listen, the person you're

I
calling for, right, that person is awake and
breathing; right.
CALLER: Yes.
OPERATOR: This is at the World Trade
Center.
CALLER: Tell us something: Is
somebody coming to meet us? What's happening?
Is the building on fire? Is it going to fall?
What happened? Can somebody tell us?
CRO: Okay. Where are you calling
from?
CALLER: I'm from World Trade Center.

EMS Tape 1 36
CRO: Are you inside right now.
CALLER: I'm inside. I'm on the 83rd
floor, Suite q|Mt
CRO: What do you see from there? Any
smoke inside?
CALLER: All I'm seeing is New Jersey.
I can't see anything. I'm at the back of the
building.
CRO: Listen. Inside where you are,
there's no smoke; right.
CALLER: No smoke yet.

1 •
CRO: Listen. The best you can do
right there is relax. I'm going to tell them
you're on the 83rd floor trapped; right?
CALLER: Again?
CRO: You're trapped on the 83rd floor,
you said; right?
CALLER: Yes.
CRO: How many people are there with
you?
CALLER: 13 people.
CRO: 13? Okay. Listen —
CALLER: The sprinklers are going on
outside.
EMS Tape 1 37
CRO: Okay. Listen. I'm going to send
a message to them that you're on the 83rd floor.
.All right. -^ «a
«|s«!:*l*
CALLER: Yes, sir.
CRO: Which building? The first one or
the second one?
CALLER: One World Trade Center, 83rd
floor, Suite 8331.
CRO: Okay. I understand. Which one
of the buildings is it?
CALLER: One, one, number one.
CRO: Okay. Number one. All right.
CALLER: 'Okay. I'll connect you to the
Fire Department to talk to you. Hello?
CRO: He hung up.
OPERATOR: All right-, then. I'll route
the info'rmation. 8758; right?
CRO: Yeah.
OPERATOR: Okay.

EMS Tape 1 38
S71, BUM 4, deck 2, en September llth, 2001.
CRO: 8758.
OPERATOR: All right, 8758. This is
1466. It's building Two World Trade Center.
CRO: Okay. Hello, are you inside the
building?
CALLER: Yes.
OPERATOR: He's.on the 97th floor with
about six other persons — six persons at the
location.
CRO: The 92nd?
CALLER: 9-7.
OPERATOR: 9-7.
CRO: Okay, 97th floor.
Sir, any smoke over there?
CALLER: Very heavy.
CRO: Very heavy?
CALLER: Yeah.
CRO: The best thing to do is to keep
down on the ground. All right?
CALLER: Yeah, we are.
CRO: I'll let them know you're there.
Okay?
CALLER: Please.
EMS Tape 1 39
CRO: All right? Hang in there, bro.

All right?
CALLER: Yeah.
CALLER: Yes.
CRO: Stay on the phone.
OPERATOR: What's your name, sir?
OPERATOR: jftftft Spell the name for

me.
CALLER:
OPERATOR: Okay. You're on the 97th

floor.
CALLER: I'm with six other people —

five other people.
OPERATOR: Five other persons.
CALLER: Six total.
OPERATOR: RO?
CRO: Yeah.
OPERATOR: RO, you .got this; right?
CRO: Yeah, I got it.
CALLER: Can you get somebody up here

EMS Tape 1 40
immediately?
CRO: Yeah, they're coming. Okay?
(Inaudible.)
OPERATOR: Fire Department, ambulance
service notified, police are notified.
CALLER: What?
OPERATOR: They're all notified: Fire
Department, ambulance service and the police.
They're all notified.
CRO: The Fire Department and the
ambulance are notified. They're going to be

' | ' •.
coming up. ^^m^ hold on. Hold on one second.
OPERATOR: RO, are you going to stay on
the line?
CRO: No, I'm going to go. I have
other calls to take. All right?
on.
CRO: Okay. Bye-bye.
OPERATOR: Okay. Take care.
MALE SPEAKER:flflBB''.do You still
have a wet rag?
MALE SPEAKER: Okay. Hang on one

EMS Tape 1 41
second. VQBHPwants to talk to you.
MALE SPEAKER: •j^HMfc just hang in
there. Don't (inaudible).
MALE SPEAKER: Just breathe slowly
through the towel. Are you breathing through the
towel?
MALE SPEAKER: Okay. They're going to
be there soon. Your parents are fine. They're
fine. ^^HH>'S fine. Everybody's fine.
Everybody's very calm. Everything is going to be
fine. You have to stay calm. Everybody here is
calm, I promise you. Everybody is calm.
>is here. Your girls don't even know
because they're in school. Your parents are
here. They're very calm.
tape concludes at 0957 hours/ 42 seconds.
1015 hours, 29 seconds, take-n.^from position 7,
CRO: EMS 8758.

EMS Tape 1 42
OPERATOR: 8758. This is 1824. Two
World Trade Center. Okay. Hold on. The to
be — hold on one second. I'll give you a job
number.
CRO: Were they calling from inside?
OPERATOR: Excuse me?
CRO: Were they calling from inside the
World Trade Center?
OPERATOR: Yeah. This person was on
the 105 floor. He said he couldn't breathe and
there were 60 other employees with him.

!
CRO: Oh, man.
OPERATOR: FD was notified, yes. It's
terrible.
CRO: Do you have any other news about
it, any of the latest?
OPERATOR: No, nothing later.
CRO: Are they .still, standing? The
World Trade Center is there; right?
OPERATOR: Someone said they collapsed.
I don't know. But someone caine in here and told
us the building had collapsed. I don't know.
CRO: One of the buildings?
OPERATOR: Yeah.
EMS Tape 1 43
CRO: Oh, man.
OPERATOR: That's what we're hearing.
We don't.know for sure, but that's what we're
hearing.
CRO: God. Nobody is going home on
this side.
OPERATOR: No, on this end either.
CRO: No?
OPERATOR: No, because how could the
other people get to work to relieve you? The
trains and buses are not running. They can't get
here.
CRO: I heard they've got the boroughs
blocked.
OPERATOR: Yeah.
CRO: Like nobody could go out of the
borough.
OPERATOR: Right.
CRO: So it's some kind of security
thing?
OPERATOR: Right, right.
CRO: Oh, God. All right.
OPERATOR: Okay. So you're 8 —
CRO: 8758.
EMS Tape 1 44
OPERATOR: 8758. 1824.
CRO: Okay.
CRO: Okay. Bye-bye.
OPERATOR: Bye-bye.

I ' •
CRO: EMS 8758.
OPERATOR: 8758. This is 1410. Going
to Manhattan.
CRO: Hello, caller?
CALLER: Yes, I'm here.
CRO: Hello, ma'am. Is the breathing?
CALLER: Yes, the patient is breathing
and is conscious. She's just in shock.
CALLER: She appears to be about 35.
CRO: Where are you at?
CALLER: I'm in the lobby of the
building, 100 Wall Street.

EMS Tape 1 45
CRO: 100 Wall Street?
CALLER: Yes.
CRO: She's awake; right?
CALLER: She is.
CRO: Listen, the best thing I can tell
you to do is try to keep her calm. All right.
CALLER: I understand that. I know you
guys are overwhelmed.
CRO: Okay?
CALLER: Okay.
CRO: All right. They'll be there
soon; all right? 100 Wall Street. All right?
CALLER: All right. Thank you.
CRO: Bye-bye.
OPERATOR: Bye-bye.
OPERATOR: What is it? Hello?
CRO: 8695. Good morning.
OPERATOR: Good morning. 8695, 2106.

EMS Tape 1 46
World Trade Center just blew up.

CRO: The whole center?
OPERATOR: Yeah, that's what they said.
CRO: My God, ray God. They said an
airplane crashed over (inaudible). Oh, Lord.
This makes me feel so bad, I can't take it. Once
again, poor babies. I got another call routed to
my screen. One moment.
OPERATOR: Okay.
CRO: Say our prayers. I hope that's
incorrect because — we would be able to see an
explosion from the World Trade Center here. We
would feel it too. Let me see something.
Okay. Caller on line?
OPERATOR: No. They hung up.
CRO: All right. I'm ready whether you
are. You routed me already, dear?
OPERATOR: Uh-huri.
CRO: I don't see it.
OPERATOR: You know what it is? It's a
lot of jobs in.
CRO: They snatched it in front.
CRO: Try this job, 727.
OPERATOR: 727?
EMS Tape 1 47
OPERATOR: Yeah.
CRO: I think they snatched mine.
Okay. MCI, World Trade Center, Church and West,
mostly Barclay and Church. Oh, wow, that's wild.
And it's confirmed; right?
OPERATOR: It doesn't say yet.
CRO: It said airplane on this job,
because it said an airplane crashed into the
World Trade Center. That's what happened. This
one says here the same thing, the job you told me
to pull up.
OPERATOR: Uh-huh.
CRO: It says aircraft incident crash.
It says Turkish Cargo, 22nd floor. That's where
it crashed into, I guess. Unless that's where
the call came from. I think that's where the
call came from*
OPERATOR: Okay.
CRO: That's one sturdy building, boy.
OPERATOR:' Uh-huh.
CRO: Uh-huh. What's your AC number
again:
OPERATOR: 2106.
CRO: Okay. How you doing?

EMS Tape 1 48
OPERATOR: I'm doing fine.
CRO: We're just saying our prayers and
have a good day.
OPERATOR: Okay.
CRO: Thank you, babe.
OPERATOR: Okay. Bye.

I '
OPERATOR: What's your number? Hello?
Hello? Hello?
CRO: 8695. Good morning.
OPERATOR: 8695, transit 1697 with
regard to Manhattan.
CRO: 8695 good morning, good morning..
OPERATOR: Hi. This is transit. We're
going .to Manhattan. They have the job number.
It's 727.
CRO: Okay.
OPERATOR: In the World Trade Center.
Okay.
EMS Tape 1 49
CRO: I've have that, yeah.
OPERATOR: They got it.
CRO: Is that confirmed, TA?
OPERATOR: We don't know yet.
They didn't say it was confirmed, did
they? EMS 8695. EMS job number is 0727.
We're trying to ascertain that on the
front. We have to call you back.
CRO: Okay. What's your number again?
OPERATOR: 1697.
CRO: Have a good day.
OPERATOR: Okay.
CRO: 8695, good morning.
OPERATOR: Hi. This is 1339. This
another call on your job 727.
CRO: Okay. I'm looking at it right
now.
OPERATOR: Yeah. What's your number,

EMS Tape 1 50
I'm sorry?
CRO: 8695.
OPERATOR: 8695.
CRO: Give me your number again.
Another call for —
OPERATOR: 1339.
CRO: ACD 1339? What do you have to
tell me, ACD?
OPERATOR: She just said a passenger
airplane hit the World Trade Center and it was
above the 85th floor. That's all I got.

I ' . '
CRO: Passenger —
OPERATOR: That's all I got.
CRO: Okay. Thank you so much. Have a
good day.
OPERATOR: You're welcome. Bye-bye.
FEMALE CALLER: Church Street. Oh,
God, how long it take y'all to get together?

EMS Tape 1 51
OPERATOR: He's 29. He's bleeding from
the head; right?
OPERATOR: Yes. And he's got a big
gash.
OPERATOR: Okay.
CALLER: Debris hit him.
OPERATOR: Okay. Just a moment. RO,
are you there?
OPERATOR: Good morning, 8695. 1366.
This is all in regards to the World Trade Center,
but we have an aided that is bleeding from the
head.
MALE CALLER: He has a deep gash in the
head.
CRO: What's the address? Where are
you at?
OPERATOR: He's at 109 Church Street in
the shoe store.
CRO: That's fine. We'll send them
right there.
CALLER: Shoe store? Yes.
OPERATOR: Just a moment. We're going
to send the ambulance right there.

EMS Tape 1 52
CALLER: We have three people hurt
here — two people. One of them has a big gash
in the head that's quite deep, I'd say like a
half an inch deep into the skull and he's
bleeding quite badly. He's still conscious.
He's able to communicate.
OPERATOR: Yes, ma'am.
CRO: Three persons hurt there; right?
CALLER: We have two people here who
are hurt.
CRO: You said three people were hurt.

;i ' .
CALLER: That was a mistake.
OPERATOR: Two persons hurt?
RO, you should be receiving.
CALLER: Yeah. One is quite seriously.
OPERATOR: One heavy bleeding from the
head?
CALLER: Yeah, he has quite a large
gash in the head.
OPERATOR: They're from the Two World
Trade Center itself or they were passing by or
how they got caught you don't know?
CALLER: Something — well, the top of
the World Trade Center keeps blowing up.

EMS Tape 1 53
CRO: Keeps blowing up?
CALLER: And debris falls off the
building and hits people.
CRO: How many times it blew up?
CALLER: I saw it blow up once, but I
heard several explosions. There are fire trucks
and police cars everywhere.
CRO: Oh, my God. Hold on one second,
please.
CALLER: Debris fell off the building
and hit him in the head.
CRO: Okay.
CALLER: It's falling from the top of
the building and hit him very hard in the head.
CRO: Understood.
AC, are you routing?
OPERATOR: Yeah. You should be
receiving.
CRO: The routing is going slow. I
think that has something to do with the route.
It's coming very slow.
OPERATOR: You're 8695?
CRO: Uh-huh. Okay. I'm going to take
this in Manhattan. I'm going to take it home.

EMS Tape 1 54
We can't even get verification and stuff. The
computers aren't even working right. Hold on one
second.
AC?
OPERATOR: Uh-huh. Let me —
CRO: Please go over that again,
please.
OPERATOR: It's Manhattan, 109 Church
Street between Park Place and Murray.
Is that correct, sir?
CALLER: I believe so.

I. '
CALLER (to second person) : Between
Park Place and Murray, is that the address?
CRO: Okay. I put it in manually.
CALLER: Between Park Place and Murray?
CRO: 109 Church Street?
CALLER: Yeah, 109 Church Street
between Park Place and Murray.
CRO: Give me a phone number.
CALLER (to second person): Phone
number here?
SECOND PERSON: (212) 267 --
MALE SPEAKER: 5357.
CRO: Okay. AC may I have your PD job

EMS Tape 1 55
number, please?
OPERATOR: PD job number is T3269. I'm
going to document it on the other job.
CRO: Okay. And the phone number again
is. (212) —
OPERATOR: 267-5357.
CRO: Ambulance call number is 765,
ACD.
OPERATOR: Sorry, your number?
CRO: My number is 865, but the
ambulance call number I just put in is 765,
because your route didn't come to me. So I put
the PD'job number in the text, and I put it in
myself. It's going to come as a late file.
CALLER: Do I need to write all this
stuff down?
• CRO: No, sir. This is for our us to
know that we don't put this job in again when it
comes back. We put it in ourselves, and we have
a link. We have — I'm going to explain it to
you right now. We have a link from 911 to the
Fire Department. The link is not working. So
the link that comes through if the call comes in
again, we won't be putting the same call in

EMS Tape 1 56
again, again and again, because today I'm going
to get a lot of calls again and again and again.
CALLER: Yes.
CRO: All right?
OPERATOR: (Inaudible.)
CRO: Tell the people to stay calm and
not to move unless they're in danger of immediate
injury. Lay flat and apply direct pressure to
hemorrhage. Maintain airway —
CALLER: He's sitting in a chair with
his head elevated. Is that okay?

I ' ' . •'
CRO: It's better if you stabilize his
head and let him lay flat.
CALLER: He has his head against the
wall. Somebody is holding his head and, applying
pressure to the wound.
CRO: Well, if the patient can breathe,.
we always try lay flat and apply pressure. But
do the best you can.
CALLER: Okay.
CRO: We appreciate if the person is
laying flat it's better for the spine and keeping
the head stable, but do the best you can. You're
there; we're not there; okay?

EMS Tape 1 57
CALLER: Okay.
CRO: Apply the pressure, don't move
the head, twist it or anything, and move the
patient as less as possible, only if you're in
immediate danger of further injury; okay?
CALLER: Okay.
CRO: Have a good day.
CALLER: There's a police officer here.
CRO: Thank goodness.
OPERATOR: Are the police on the scene?
CALLER: Yeah. There's one in here
with us.
CRO: How far are you from the World
Trade Center, how many blocks, about? Three or
four blocks?
CALLER: It's about, I'd say, four
blocks.
CRO: Thank you very much.
CALLER: Thank you very much.
OPERATOR: Okay, RO.
CRO: Thank you.
OPERATOR: Bye.
CALLER: Okay. Is that it?
CRO: Yeah.
EMS Tape 1 58
CALLER: Okay. Thanks.
CRO: You're welcome. Thank you.
OPERATOR: Bye.
CRO: Bye.
This tape will continue on side B.

I •
OPERATOR: 8695, 1285. One World Trade
Center. We have a 54 rescue, 82nd -- 86th floor.
CRO: Okay. I have ambulance call
number 727 for that.
That's for the plane crash?
OPERATOR: Yeah.
CRO: 727 still is on the scene. Is
that caller for another ambulance?
OPERATOR: He said there's some people
trapped on the 86th floor and have difficulty
breathing. FD is on the way.
CRO: What address did they give you

EMS Tape 1 59
for this one?

OPERATOR: One World Tower, 86th floor.
CRO: Okay. Is anybody on line, AC?
OPERATOR: No.
CRO: That's what I need, another call.
What job are you giving? Do you want to make a
new job?
OPERATOR: This will be a new job,
because this is a rescue.
CRO: The whole thing is a rescue.
OPERATOR: The one before was put down
as an explosion.
CRO: Yeah, but it's a plane crash.
Any time we get a call like that, automatic
rescue.
OPERATOR: Okay.
CRO: Okay? ACD number again is —
OPERATOR: 1285.
CRO: 1285. Wait a second. Trapped on
the 86th floor and trouble breathing, of course.
Okay. Trapped.on 86th floor. All right.
Comments listed? What comments listed? Hold on
one second. One second. Okay.
CRO (to Lieutenant): Lieutenant

EMS Tape 1 60
Knight. .
Hold on one second. I'm going to see
if the lieutenant wants me to set up an
independent job. They're telling us to dupe
everything to everything. To me —
OPERATOR: I guess you would.
CRO: I agree, I agree.
OPERATOR: I didn't know. I changed
the code.
CRO: No problem. Okay.
CRO (to Lieutenant): I know we're

I ' • .
there. ACD wants to send me a new job to say
that the people are trapped. I told him
everybody is trapped anyway.
LIEUTENANT: We don't need a new job.
CRO: Okay. All right.
OPERATOR: I changed the code.
CRO: It's sad. It's sad. It's sad.
I'm excited I'm afraid. It is. That's right.
Okay. Thank you.
I just wanted to make sure, AC,
because —
OPERATOR: All right. No problem.
CRO: No, no, listen. We have to

EMS Tape 1 61
communicate. Them being there, they may need
additional units. And if you don't tell the
supervisor — now what I do and what you do is
you documented you spoke to a lieutenant. God
forbid they need additional units and they were
not sent for, you covered yourself right now.
OPERATOR: What's the name of the
lieutenant?
CRO: Lieutenant— I'm going to give
you her number. Hold on one second. Please hold
on. 80, lieutenant 80, 8-0.
OPERATOR: 8-0?
CRO: Uh-huh.
CRO: (Inaudible) to rescue.
Additional units needed on the -- ambulance
needed, ambulance needed on 86th floor for
someone trapped.
Because, you know, they kind of did
that thing fast. Sometimes new — sometimes
they're coming in not as bad as they think or
people get overlooked. They could be overlooked
hours later. This way you know — because I put
in miscellaneous, but I document now that she was

EMS Tape 1 62
notified.
OPERATOR: Okay.
CRO: Okay? All right. Have a good

day.
CRO: You're welcome. Bye-bye.
0917 hours, 22 second, taken from position 8,

I. ' '
CALLER: Holy mary, mother of God.
CRO: 8695. Good morning. Have a good

day.
OPERATOR: Hi, what's your number

again, please?
CRO: 8695.
CALLER: Oh, God, I'm on the 83rd
floor. I'm on the 83rd floor.
OPERATOR: 86 what?
CRO: 8695.
OPERATOR: 8695? She's at the World
Trade Center. Someone is having difficulty

EMS Tape 1 63
breathing. They're on the 83rd floor.
CRO: Ma'am, how are you doing?
CALLER: Are they going to be able to

get somebody up here?
CRO: Of course, ma'am. We come up for

you.
CALLER: There's no one here yet, and
the floor is completely engulfed. We're on the
floor, and we can't breathe, and it's very, very,

very hot.
CRO: Are the lights still on?
CALLER: The lights are on, but it's

very hot.
CRO: Ma'am, ma'am •—
CALLER: It's very hot. We're all the
way on the other side of Liberty, and it's very,

very hot.
CRO: Are the lights — can you turn

the lights off?
CALLER: No, no, the lights are off.
CRO: Okay. Good. Now, everybody stay

calm. You're doing a good job.
CALLER: Please.
CRO: Ma'am, listen. The ambulance,

EMS Tape 1 64
everybody is coming. Everybody knows. Everybody
knows what happened. Okay?
CALLER: Okay.
CRO: No, no, they had to take time to
come up there. You know that. They've got to be
very careful.
CALLER: It's very hot.
CRO: I understand. They've got to be
very, very careful how they approach you; okay?
All right? So when they come upstairs, it won't
be worse than it is. Now, you stay calm.

I
. . How many people where you're at right
now?
CALLER: There's like five people here
with me.
CRO: Caller is from the 83rd floor?
CALLER: 83rd floor.
CRO: With five people, five patients.
Everybody's having trouble breathing?
CALLER: Everybody's having trouble
breathing. Some people are worse.
CRO: Some people — unconscious?
Everybody's awake?
CALLER: So far, yes.

EMS Tape 1 65
CRO: Listen, listen. Everybody's
awake?
CALLER: Yes, so far.
CRO: And it's very hot there, but no
fire; right.
CALLER: I can't see because it's too
high.
CRO: Very hot, no fire for now, and no
smoke; right? No smoke; right?
CALLER: Of course there's smoke.
CRO: Ma'am, ma'am, you have to stay
calm.
CALLER: There is smoke. I can't
breathe.
CRO: Stay calm with me; okay? I
understand.
CALLER: I think there is fire, because
it's very hot. It's very hot everywhere on the
floor.
CRO: I know you don't see it. I'm
going to document — I'm documenting what you
say; okay? It's very hot. You see no fire, but
you see smoke; right?
CALLER: It's very hot. I see — I

EMS Tape 1 66
don't see any air anymore. All I see is smoke.
CRO: Okay, dear. I'm so sorry. Hold
on one second. Stay calm with me. Stay calm.
CALLER: Please.
CRO: Listen, listen, the call is in.
I'm documenting. Hold on one second, please.
CRO: No, no, no, no.
CALLER:
CRO: Ma'am, ma'am, say your prayers.
CALLER: !
CRO: We're going to think positive
because you have to help each other get off the
floor.
CALLER:
CRO: Stay calm. Stay calm. Stay
calm. Stay calm.
CALLER: Dear God.
CRO: You're doing a good job, ma'am.
You're doing a good job.
CALLER: It's so hot. I'm burning up.
CRO: Okay. The floor is hot and
everything is hot. Are there desks? When you go

EMS Tape 1 67
up high, you get too close away from the smoke.
I know you know. Hold on a second.
CRO (relaying): 83rd floor, three
people trapped, very hot on the 83rd floor. They
are having trouble breathing.
CALLER: Wait, wait, wait. Hello?
CRO (relaying): That's what I'm doing.
I'm just letting you know.
CRO: Hello, ma'am?
CALLER:
CRO: Stay calm. Ma'am? Ma'am?
CALLER:
CRO: Stay calm. Stay calm. Just
don't move.
CALLER:
CRO: . They're coming through to you
now?
CALLER: Find out if there's anybody
here on the 83rd floor.
CRO: Ma'am, don't worry. You stay on
the phone with me, and we'll —
CALLER: Can you find out if there's
anyone on the 83rd floor because I thought I

EMS Tape 1 68
heard somebody.
CRO: I already notified the
lieutenant; okay?
CRO (to Lieutenant): 80, I notified
AC.
OPERATOR: 80?
CRO: Yes, Lieutenant 80.
I already notified the lieutenant that
there are five people on the fourth floor; right?
Very hot and smoky. They won't overlook you.
Okay, dear?
I
CALLER: Can you — can you —
CRO: I already did that.
CALLER: — stay on the line with me,
please?
CRO: Yes, ma'am, I am going to.
CALLER:
CRO: Listen —
CALLER: They're here?
CRO: Are they inside with you yet,
dear?
CALLER: No.
CRO: Okay. Stay calm.
CALLER: Can you find out where they

EMS Tape 1 69
are?.
CRO: Ma'am, stay calm — stay calm
until they get inside,
CALLER:
OPERATOR: EMS, what is the job number
you have?
CRO: I have 727.
OPERATOR: 727?
CRO: Yes.
Do they have water coolers in there by
you, ma'am?
CALLER: No, not by us. The water
cooler were where the explosion was. There was
an explosion on this floor.
CRO: On that floor?
now.
CRO: They said .the explosion was on
the 86th floor.
CALLER: That was over the other
building.
OPERATOR: It's a different building.
CRO: Oh, they are different buildings?
OPERATOR: Both buildings now.

EMS Tape 1 70
CALLER: Can you —
CRO: Ma'am, ma'am, stay calm. What
address is this building?
CALLER: Two World Trade Center.
CRO: AC, route me that call. You got
another —
OPERATOR: EMS is down.
CRO: Okay. I'll put that in.
CALLER:
CRO: Ma'am, stay calm.

1 '
OPERATOR: Do you want me to give you
the address?
CRO: I'm doing it now. Two World
Trade Center?
OPERATOR: Yeah, on the 83rd floor.
CALLER: Is there anybody here?
OPERATOR: The phone number isj
CALLER: Is there anyone here, please?
Is there anyone here?
CRO: Yes, ma'am. Just stay calm for
me. Okay.
CALLER: I don't think I can hear

EMS Tape 1 71
anyone. I don't think there's anyone here.
CRO: I think so, ma'am.
CALLER: Ma'am,
CRO: Ma'am, ma'am, listen to me.
CALLER:
CRO: Listen to me, ma'am.
CALLER: Yes, I am.
CRO: You're in a bad situation.
CALLER: Yeah, you know what, I think
the ceiling is going to cave in on us.
CRO: You're in a bad situation, ma'am.
Hold on a second.
CALLER: I think the ceiling is going
to cave in on us.
CRO: Hold on a second.
AC —
Hold on, ma'am.
AC, talk to her.
OPERATOR: Hello, ma'am. Calm down;
okay? Take a deep breath.
CALLER: Can you do me a favor?
OPERATOR: Ma'am, just take a deep

EMS Tape 1 72
breath.
CALLER:
OPERATOR: Ma'am, the police and
ambulance are on their way. Calm down; okay?
OPERATOR: They're on their way.
You're not going anywhere.
CALLER:
(Inaudible.)
CRO: Okay? Listen to me. Hello,

ma'am?
CALLER: It's too hot. There's too

much fire, I'm sure.
CRO: Ma'am, do you see fire?
CALLER: I feel the fire.
CRO: You feel additional heat, though;

right?
CALLER: I feel —
CRO: Ma'am, ma'am, there's no —
listen to me. Ma'am —
CALLER: The heat is in the ceiling.

EMS Tape 1 73
We can feel it.
CRO: In the ceiling, not — is the
heat on the floor?
CALLER: We feel it. There's no place
to breathe.
CRO: Oh, my God. Oh, my God. Listen,
ma'am. Listen to me. Stay calm for me; all
right?
CALLER: I'm sorry.
CRO: Okay. No, no, don't be sorry.
You're in a bad situation. Let's say our prayers
and think of ways — do you have exits, ways to
tell you to get out of there? Do they have exits
in there, ma'am?
CALLER:
CRO: Ma'am, stay calm, stay calm.
Ma'am, do they have — ma'am —
CALLER:
CRO: Hold on one second, ma'am.

EMS Tape 1 74
Please hold. Please hold. Don't hang up the
phone.
AC, .talk to her. Talk to her. ACD.
OPERATOR: Yes, I'm here.
CRO: Talk to the patient.
OPERATOR: Okay.
Ma'am, are you all right?
CALLER:
CRO: Hello?
CALLER: Hi.
CRO: Okay.
ma' am?
CALLER:
OPERATOR: And her
phone number is
CALLER:
Hello?
CRO: Yes, ma'am.
CALLER:
EMS Tape 1 75
CRO: What's your name, ma'am?
CALLER: My name is*fl^^^^B
CRO: J^HI^B| How do you spell it?
ABB
CRO: j^^H And your mother is
how do you spell her last name?

CALLER:
CRO:
CALLER: Would you please try one more

time to get somebody up here?
CRO: We are trying, ma'am. No matter

what, we're trying. The call is in.
CRO: The call is in.
Yes, ma'am.
OPERATOR:
CALLER: It's so hot, I can't breathe

anymore.
CRO: Yes, ma'am, you can breathe,
ma'am. You can breathe. Stay calm, stay calm.
Breathe slowly, talk slowly. Think of — think

EMS Tape 1 .76
of something different from where you're at.
CALLER: No. Stay and talk to me,

[please.
CRO: Yes, stay calm, stay calm, stay

:alm.
A. No.
CRO: Stay calm, stay calm. Think
positive. What is everybody else doing there?
CALLER: Everybody is trying to call

hlome,
I think that would be too

hbrd.
CRO: We couldn't put her on a

t iree-way anyway. We don't have a three- way
fstem for that, m a ' a m . I would —
CALLER: I'm going now.
CRO: No, ma'am, go, don't go, don't
Anybody else you want to leave their

name? I'll take their names.
CALLER:
CRO: Is everybody else on telephones

to
gi- pe up, please. Please don't give up,]

EMS Tape 1 77
Please do not give up, Oh,rayGod.
I'm going to call
CALLER: There's no way. We're not
going to make it. There's no way —
CRO:
CALLER: There's no door. They blew
th|em away.
CRO: No doors. Oh, my God. Okay.
m on this phone.
who are
you talking to? 'who are you talking to,
ba|be?
CALLER: Bye.
CRO: -^^^^^^m don't hang up the phone.
don't hang up to phone. Stay on the
ph ; okay? You've got to keep communicating.
Dop't hang up the- phone.
They blew the doors — the doors are
op^n? You can get up to that floor; correct?
can you
••^•^^••^^^•^^•••••^^••iii
hear me?
EMS Tape 1 78
CALLER:
CRO: They said they blew the doors
OPERATOR: I think they kept the doors
:losed.
CRO: He doesn't know. He's not there,
w jio is that you're talking to, the Fire
ipartment ? Ma' am,1]
OPERATOR: The phone is still open.
CRO:
Okay, AC, you still there? Her phone
number is,
OPERATOR:
CRO: Yes.
OPERATOR:
I CRO: Okay. I wanted to make sure.
^^^B you mean?

OPERATOR: ^•B sorry.
CRO: Okay,
OPERATOR: Yes.
my God.
EMS Tape 1 79
(Pause.)
CRO: mir is that the Fire

Department talking to you?
is this the South Tower

mmtmm^m
JM^^__^___
building?
•••^•^•^
••^••^•i^^Mrih
Oh, my God.
Can you hear me,

jjmmj^l^^^^^^
dear? ^^^^^^M It's going to be all right.
Just keep saying your prayers. It's going to be
all right.
can you hear me, dear? It's going to be fine.
Just keep saying your prayers. You'll do fine.
Can anyone hear me? Can anyone hear me?
(Pause.)
CRO: j^^^^^^H can you hear me?

It's going to be all right. Just
breathe slow. Stay close to the floor. Okay,
It's going to be all right. Just stay
close to the floor. Breathe slowly. It's going
to be okay. Oh, my God.
0 Lord, so sad.
EMS Tape 1 80
ACD, you still there, dear?
OPERATOR: Yes, I'm still here. Oh, my
God.
CRO: Poor baby.
(Pause.)
CRO: Nobody's talking.
OPERATOR: I hear a guy in the
background.
CRO: That is I guess the Fire
Department trying to get their attention, because
he was giving the instructions, remember? But
nobody's answering. Everybody's asleep, I guess,
or down on the floor. Unconscious. I hope
they're okay. All that smoke. They blew the
doors off.
OPERATOR: They're in the second
building. The route, did you get it?
CRO: No routes are coming over, AC. I
think it has something to do with that.
It's going to be all right.
Iwhen you get out,
to come and see how you're doing and say hi
yourself. Okay, J^^^^^H>Oh, my God.
(Inaudible) you're going to be all right. You're

EMS Tape 1 81
going to be fine.
You're going to be able to talk to your
lyourself. You've got to think positive.
You've got to stay calm. You're going to talk to
going to be fine. They're going to come get you.
Oh, my God. '^^^^^^^H You're going to be fine.
Everybody's going to be fine.
You're going to come and tell your
(is. I've got
the phone number. Don't worry about that.
You're going to be all right. You're going to be
all right. Keep praying. Oh, my God. They'll
be in there soon. It takes a while to get up
those stairs. They'll be there. You're going to
be fine. You're going to be fine. You're going
to be fine. You're going to be fine.I
You can hear me. You're going to be fine.
You're going to be fine. You're going to be
fine. You're going to be fine: ^^^^HHt Keep
on breathing. Keep on breathing. Try to stay as
calm as possible.
They sound like me might be
unconscious. Just keep talking, saying positive

EMS Tape 1 82
things.
. ^HH^V it's going to be fine. All
right? Going to be fine. Going to be fine. Oh,
my God.
(Pause.)
Everything's going to be fine. I know you're in
a bad situation. It's going to be fine. As soon
as it's over with, you calltflHj^^^^Hfyourself;
okay?
CRO (to operator): They should have

I ' •
everybody moved from downtown.
OPERATOR: Yeah, they should. It's
going to get a whole lot worse.
CRO: It's crowded. It's crowded.
Don't worry,^^^^^^^fbecause they need

^^^^^^^^^^^^^^
to clear the traffic. Hello,
OPERATOR: Yeah, hold on.
CRO: I'm going to stay on here. Don't
hang up.
OPERATOR (to second operator): On the
83rd floor, there were five people trapped;
right? (Inaudible) the girl was talking. It
sounds like everybody is unconscious now.

EMS Tape 1 83
CRO: Everybody is snoring. Tell them
everybody is snoring.
OPERATOR (to second operator):
(Inaudible) forher|HHwan<:1 tnat4
(inaudible).
SECOND OPERATOR: It's dead?
OPERATOR: It's dead. Now all we
hear ~
CRO: No, it's not dead. It's not
dead. ACD? ACD? ACD? ACD? ACD? ACD? ACD?
ACD?
SECOND OPERATOR: Because everything
was supposed to go on 78.
CRO: ACD, what's your AC number, dear?
OPERATOR: 2252.
CRO: 2252. It's not dead, dear.
They're snoring.
OPERATOR: Are they asleep?
CRO: They're snoring. They sound
like, you know, when you're unconscious, real
deep sleep, because you snore.
OPERATOR: Okay.
CRO: So they're snoring. I don't know
if she's unconscious or just out of breath, but

EMS Tape 1 84
it sounds like they're unconscious and snoring.
That's why I keep talking to her.
OPERATOR: Okay. FD, do you want me to
follow?
CRO: Yes.
OPERATOR: The line is dead now. They
hung up.
CRO: Oh, my Lord.
OPERATOR: The line is now dead.
CRO: No, no.
OPERATOR: (Inaudible) they cut the

'. • I. ' • .
line off now.
CRO: Okay. Thank you, AC. Okay.
CRO: 8695. You have to stand by.
8695.
OPERATOR: Okay. Are you ready now?
1712.
CRO: 1712, one moment.

EMS Tape 1 85
OPERATOR: Okay.
CRO: Are you going to the World Trade

Center?
CALLER: Yeah.
OPERATOR: Yes, we are.
CRO: Okay, okay. I just had a call
disconnect from that one. 7217. What job number
are you on? 727?
OPERATOR: I put in my own separate

job.
CRO: Okay, What address is for this

job?
OPERATOR: One World Tower.
CRO: Why did you put it — I'm sorry,
are you TA or are you ACD?
OPERATOR: I'm ACD.
CRO: Okay, AC, please give me your
number again, I'm sorry.
OPERATOR: 1712.
CRO: 17 — I ' m sorry. I'm so sorry.

1712.
OPERATOR: 12, right.
CRO: Okay. In Manhattan.
OPERATOR: Right.
EMS Tape 1 86
CRO: AC, I want to ask you one
question. Why are you putting in your own job?
Is that what you were instructed to do?
OPERATOR: I'm not — the reason that I
did it is because a caller is stating that a
person on a separate floor was — wanted to know
a question because they're having difficulty
breathing. Instead of putting it on one job
where it might or possibly could be opened, I
used a separate job.
CALLER: Guys, I'm just trying to get

. I
an answer. I have two people who are in a smoke
condition and they are having difficulty
breathing. Should they break the window? That's
the question.
CRO: That's a question for the Fire
Department firefighters.
CALLER: Isn't this the Fire
Department — because they're sitting here —
CRO: Stay calm. I agree with you that
you need air, but I can't tell you to break a
window. Now, I can tell you if you break the
window you might let more smoke or debris in.
CALLER: That's what we're trying to

EMS Tape 1 .87
figure out.
CRO: Okay. Then if you break the
window, will you break your foundation more. You
know what I'm saying? So I can't say --
CALLER: Is there anyone that can

answer the question or no?
CRO: Oh, yes, maybe, maybe not. I
want to get someone to answer that question right

now. Okay?
CALLER: Yep.
CRO: ACD, you send me a separate job
if you want to, and I'll route it over to them.
OPERATOR: Okay, no problem.
CRO: But the only thing about it is
that the routes are coming very, very, very slow.
OPERATOR: Right. I understand.
CRO: So I'm going to put your job —
your information on the job that exists already.
I'm going to put on there 7 — another call for

7 —
No, sir, we're not figuring out what to

do. It's just —
CALLER: I understand. I understand.
CRO: We don't want to give you wrong

EMS Tape 1 88
information.
CALLER: You're doing your thing. I

understand.
CRO: No, I feel so bad that we can't
do more. You don't know. Oh, boy. God forbid.
CALLER: (Inaudible.)
CRO: Another call. AC, (inaudible)

One World Trade?
OPERATOR: Yes.
CRO: One world.
OPERATOR: Do you need the sprint for

this one?
CRO: One second, dear. I'm putting
your job in, because even if you route it it will
probably take five minutes for you to get it.

Trade Center.
CALLER (to second person): Call her
CRO: They're trapped on what floor?
What floor are you trapped?
OPERATOR: He said 86.
CALLER: 86, right, suite!
CRO: We're well aware of the 86th
floor. It's the other floors that we didn't know

EMS Tape 1 89
about before. One World Trade Center, trapped on
86th floor. And the suite number again, please?
CALLER:
OPERATOR:
CRO:
OPERATOR: Yes.
CALLER: Correct.
CRO: Trouble breathing.
CALLER: East side of the building.
CRO: East side.
CALLER: Yes, east side.
CRO: And it's a smoky condition

inside?
CALLER: Smoky condition and just not
sure if they should break a window or not.
CRO: You stay on the line with me
here.
CALLER: I'm here.
CRO: What I'm trying to tell you --•
CALLER (to second person): Would you
wet like towels and stuff? For them to breathe
through towels?
CRO: That's a good idea.
CALLER: Yes it does.

EMS Tape 1 90
CRQ: Get them soaking wet. Everybody
get soaking wet towels.
CALLER (to second person): Soaking wet
towels.
CRO: Yes.
CALLER (to second person): Very, very
wet.
CRO: Okay. You can get soaking wet
towels, and you can put them at the doorways and
things too if it's not too late for that.
CALLER: Okay.
I ' •
CRO: Soaking wet towels for everybody
first. Bless you.
CALLER (to second person): Doors or is
it coming through the floor?
CRO: Where do you feel the heat at?
On the floor or on the ceiling or where?
CALLER (to second person): Do they
feel any heat on the floor?
SECOND PERSON (to caller): I don't
know.
CRO: Heat on the doors?
CALLER: I don't think so.
CRO: If you don't feel heat on the

EMS Tape 1 91
floor or the doors, then that's good for you.
That's good. That means no fire should be near
you. So the smoky condition is the worst thing
you should be concerned about now. Keep the
cloth •— even if you don't have that yourself,
you take a damp one for yourself and filter
yourself.
CALLER: They have it. The question is
if they should break a window or not. That's
what they're kind of grappling with now.
CRO: One moment. I'm trying —...
CALLER: I don't know if that's going
to create a vacuum and make it worse or make it
better.
CRO: Hold on one second, sir.
SECOND PERSON (to caller): Wait a
minute. We're still going to find that out. No
one can do that till —
CALLER: Does anyone hear a
firefighter?
SECOND PERSON (to caller): Yeah.
Although I wouldn't trust his judgment right now.
CRO: Hold on one second; okay?
CALLER: Yeah.
EMS Tape 1 92
CRO: .The answer is going to most
likely be no, but hold on; okay.
ACD, please talk to him for me?
OPERATOR: Yeah.
CRO: Thank you.
CALLER: Lots of water.
SECOND PERSON (to caller): Lots of
water on your clothes or —
CALLER: No, not the clothes, just the
towels — right, keep the cloth and breathe
through it.
I
SECOND PERSON (to caller): Exactly.
OPERATOR: Sir?
CALLER: Yeah.
OPERATOR: What's your name and number?
CALLER (to second person): Talk to
Allison. We should probably cancel the revenue
meeting; okay?
Our number is (212) 326 —
CRO: 326.
CALLER (to second person): No, what's
your number?
8695. And we have an open line to
these two people that are stuck up there.

EMS Tape 1 93
CRO: Oh, okay. And your name, sir?
CALLER: My name is Jeff Hipschman,
H-I-P-S-C-H-M-A-N. .
They should be laying on the floor;
correct?
OPERATOR: Yes. She went to go find
all of that out.
CALLER: Okay. The floor's not hot, by
the way. It's just lots of smoke. The smoke is
increasing.
CRO: Hello, sir?
CALLER: Yeah.
CRO: As per my lieutenant 80, there's
no firefighters here. All the firefighters are
going to the scene.
CALLER: Right.
CRO: Most of them. I can't say all.
That's not true.
CALLER: Right.
CRO: And there's no firefighters
available. And we're all going to tell you not
to break the window because we can't tell you to
break the window because we don't know the
pressure on the 86th floor, you know.

EMS Tape 1 94
CALLER: Right.
CRO: An open window on the 86th floor,
if it was open, was made to open. When it's not
made to open, we can't tell you to open.
CALLER: Right.
CRO: We can't tell you what to do
because God forbid — I mean, I'm sorry, we're
not in your situation.
CALLER: I just don't know what the
procedures are to tell them —
CRO: You told them the right thing.

1 ' •
CALLER: -- to increase their chances
of being okay.
CRO: The procedures are to tell them
to stay low.
CALLER: Stay low. .
CRO: Don't open the door.
CALLER: Don't open the door.
CRO: Don't go in the hallways and
don't open — they don't say don't open the
windows sometimes, depends on the circumstances
because you can't see. If there's heavy smoke,
you don't know if smoke is around you.
CALLER: Right.
EMS Tape 1 95
CRO: If you open the door, you might
bring in more smoke.
CALLER: Right.
CRO: Then you can't get out.
CALLER: No, I understand.
CRO: Then that's the bad part. I
don't know what to tell you. I'm sorry I don't
know what to tell you today.
' CALLER: Okay.
CRO: What about the vents, are the
vents covered for the air-conditioning?
CALLER (to second person): Are the
air-conditioning vents covered?
CRO: Would it bring in more smoke?
Because, see then — another thing too we have to
be concerned, do you know if that's the vent that
brings it in or the vent that brings it out.
CALLER: Right.
CRO: We don't know. Both of them
might be bringing it in at this time. But the
doors are supposed to be covered with wet things.
If you've created a spot where all of y'all can
stay, there might be somewhere where you can make
sure it stays kind of clear.

EMS Tape 1 96
CALLER: Right.
CRO: I can't — I can't visualize for
you, but you know what I'm saying? Think of a
way that you can create a spot where it stays
moist, everybody has something together. You

know what I'm saying.
CALLER: Okay.
CRO: Try to find something like that.

Don't hang up the phone.
CALLER: Does the Fire Department know

they're there?
I ' •
CRO: Oh, yeah, the 86th floor was the
first report. You're the first ones that we're
going to. But you know they've got to approach
this situation differently. God forbid — i
mean, it's sad, there are other people too in

other buildings.
CRO: So stay calm-
CALLER: Okay.
CRO: — where you're at. And you're
doing a fine job. What's your name, sir?
CALLER: Jeff.
CRO: Okay, Jeff. I've documented it.

EMS Tape 1 97
And as soon as I get from the fire — from the
firemen themselves, if they tell you, I will
relay the message to you; okay?
CALLER: Great.
CRO: Jeff, do you have — what's your
last name?
CALLER: H-I-P —
CRO: H-I-P —
' CALLER: — S-C-H —
CRO: — S-C-H —
CALLER: — M-A-N.
CRO: — M-A-N.
Do you have a phone number to your home
that you would like for us to call anybody?
CALLER: I'll give you my cell.
(732).
CRO: One moment, sir. Everything —
even our computers are messing up.
CRO: (732) —
CALLER: — 259 —
CRO: -- 259 —
CALLER: — 5901.
CRO: — 5901. (732) 59 — (732) 25 —

EMS Tape 1 98
excuse me. (732) 259-5901?
CALLER: Right.
CRO: Okay. Now, and the last name is
hips man?
CALLER: Hips man, right.
CRO: H --
CALLER: H-I-P —
CRO: — I-P-S-C-H-M-A-N?
CALLER: Right.
CRO: All right.
CALLER: Okay?
CRO: And you're on the 86th floor?
CALLER: I'm not. It's not me; it's
my coworkers.
CRO: Well, what floor are you on?
CALLER: I'm at 300 Park Avenue. I'm
just talking them — I have an open line to them,
so I'm kind of helping them figure out what they
should do.
CRO: You sound so clear, like you're
there with them.
CALLER: No, I'm not with them. We
just — w e have two phones going here. I'm just
talking to someone who's talking to them on the

EMS Tape 1 99
phone. That's all.
CRO: That's good.
CALLER: We're just trying to help
them figure out what they should do.
CRO: Okay.
CALLER: Okay?
CRO: That's good. Now, I'll put down
caller not with the patient. What's the — your
cell phone is (732) 259-5901.
CALLER: Right.
CRO: Tell them to stay calm, stay
close to the floor. And as soon as we get a
firefighter available or the chief to talk to —
they're going to tell them the same things. They
have a speaker going over through the buildings
telling them to stay low, not to open the door,
not to go to the windows.
CALLER: Okay.
CRO: Okay?
CALLER: Yep.
CRO: Thank you, Jeff.
CALLER: All right, ma'am thanks.
CRO: Thank you, ACD. Yes, ma'am?
OPERATOR: I have the call back to his

EMS Tape 1 100.
office he's at.
CRO: .What's that number?
OPERATOR: The World Trade one is
CRO:
OPERATOR: —
CRO: —j
OPERATOR: —
CRO: —j
OPERATOR: And the number to 300 Park
is (212) —
I •.
CRO: Okay, wait. This is Two World
Trade Center.
OPERATOR: Right, that one I just gave
you is to where they're supposed to be. And his
is (212) 326-8695.
CRO: Okay. One second. 326-8695?
OPERATOR: 'Yes.
CRO: 8695. That's my number, boy.
Okay, (212) —
OPERATOR: — 326.
CRO: Let me get that number off to the
screen (inaudible). And 8695 is the rest?
OPERATOR: That's the one to 300 —

EMS Tape 1 101
CRO: — Park.
OPERATOR: — Park, right. The first
one I gave you was to where they're supposed to
be, the patient.
CRO: Park Avenue. I thought he was
there.
OPERATOR: No, no. I guess they
have —
CRO: People —
OPERATOR: — people that work over
there.
CRO: That is so bad, you know. That's
so sad, AC. You know —•
OPERATOR: It is.
CRO: On the 83rd ~
OPERATOR: I can't imagine.
CRO: Oh, God. You be trapped like
that — we've got the 83rd — on the second World
Trade Center on the 83rd floor five people were
trapped, went unconscious. I don't know what
they're doing. And it's an awful thing, awful,
awful, awful thing to call somebody and tell them
you're going to die. That's an awful thing.
I hope they're all alive because they

EMS Tape 1 102
sound like they passed .out because they were
breathing hard, snoring, like they were
unconscious.
OPERATOR: Right.
CRO: . That's an awful, awful thing.
And nobody probably really knows about them,
because it's the second World Trade Center and
all the calls — I mean, they know now, but, you
know, at first.
OPERATOR: Right.
CRO: It's a sad thing.
300 Park Avenue, can you give me that
number again?
OPERATOR: Sure.
CRO: (212) --
OPERATOR: -- 326 ~
CRO: — 326.
OPERATOR: -- 8695, 326-8695. Okay. I
had already put it in, but I didn't put the
address next to the number. So I don't know what
to do. He hung up already; right? I wanted to
tell them to keep the line open with the girls,
keep them calm. I don't know.
I wonder what's taking them so long to

EMS Tape 1 103
get to the 86th floor? The World Trade Center
was called to rectify the situation the last
time, remember that? The last time they had no
fire situation.
OPERATOR: I guess you never think it's
going to happen again. Lord knows.
CRO: Yeah, because they're buildings,
big buildings, and they don't think. How could
you have a big building and no way to get out of
it? That's ridiculous. Anyway, if you had like
a chute like you just slide down, that way the
people don't have to walk down and more people
can get out; just slide down the chute and you're
out the door. That's what they should have. But
you can't tell the rich people around here.
Have a good day.
OPERATOR: You too.
RECORDER: This portion of tape
concludes at 0953 hours, 46 seconds.
CRO: 8600.
EMS Tape 1 104
OPERATOR: 8600, this is 1339. This is
another call regarding One World Trade Center in
Manhattan.
CRO: Job 727.
OPERATOR: Okay.
CRO: What's the condition? Is the
patient breathing?
OPERATOR: Unknown. He was calling
from another building. He's far away. He's at
Park Avenue.
CRO: My job number is 727 — it's the

' !.
same one,
OPERATOR: Right, job 727.
CRO: Okay.
OPERATOR: Okay, bye-bye.
CRO: 1329.
OPERATOR: Thank you. Bye-bye.
CRO: 8600, 8600.

EMS Tape 1 1Q5
OPERATOR: 8600, 1375. Manhattan
caller, World Trade Center, 100th floor.
CRO: Okay. World Trade Center, ma'am,
are you in the World Trade Center? Ma'am, are
you in the World Trade Center?
CALLER:. Yeah.
CRO: What's the matter? Are you
having difficulty breathing? Are you on the
100th floor? What room number?
AC, do you have a room number to this?
OPERATOR: No, it's a cell caller. I
have no room, nothing.
CRO: Talk to me, ma'am. Take control
of yourself. Ma'am, how old are you? Ma'am,
hello?
AC?
OPERATOR: Yes.
CRO: Oh, God.
OPERATOR: What I got from her is 100th
floor, One World Trade Center.
CRO: 100. She was able to speak?
OPERATOR: .Just barely. That's all I
got. I don't know what company, what room. No
telephone number, nothing.

EMS Tape 1 106
CRO: All we know is that she was on
the 100th floor. She didn't tell you nothing
else, AC; right?
OPERATOR: That's it.
CRO: So we know we have a patient on
the 100th floor who's unable to speak and is
obviously having difficulty breathing, maybe due
to smoke inhalation or something?
OPERATOR: I don't know.
CRO: Okay. What floor is that the
plane crashed on? I don't remember. 100th
floor, female caller, unable to ID exact
location, needs help.
Okay, AC. That's all I can do.
OPERATOR: Okay, ma'am.
CRO: Take care. Bye-bye.
This tape will continue on tape 2,
side A.

NY B32 EMS Tape 1 FDR - Entire Contents - Transcript - 911 Calls 383

Enviado por

Dados do documento

Descrição original:

Título original

Direitos autorais

Formatos disponíveis

Compartilhar este documento

Compartilhar ou incorporar documento

Opções de compartilhamento

Você considera este documento útil?

Este conteúdo é inapropriado?

Direitos autorais:

Formatos disponíveis

NY B32 EMS Tape 1 FDR - Entire Contents - Transcript - 911 Calls 383

Enviado por

Direitos autorais:

Formatos disponíveis

'/

WORLD TRADE CENTER 911 EMS TELEPHONE CALLS

September 11, 2001

Transcribed by Laurie A. Collins

reproduction pertains to CCU case 1073-01

relative to CAD 0727 which occurred on September

The following portion of tape begins at

0847 hours, 27 seconds, taken from position 1,

dictaphone prolog originally recorded on cassette

571, DRM 4, deck 2, on September llth, 2001.

OPERATOR: 8702, 1981. Caller is on

the line from Manhattan.

CRO: Okay. Hello?

CALLER: Yes, hi.

CRO: Is the patient breathing, please?

CALLER: I am on the Brooklyn Bridge,

and I just saw an explosion.

CRO: You saw an explosion?

CALLER: Yeah, on the World Trade

Center. I'm sorry, not the World Trade Center,

CRO: You' saw an explosion at the Twin

CALLER: Yeah, the top floor.

CALLER: Everybody's calling. I see --

CRO: Yeah, there's a lot of calls.

CALLER: Everybody's calling.

CRO: Yeah, okay. Thank you.

RECORDER: The preceding portion of

tape concludes at 0848 hours, 00 seconds.

The following portion of tape begins at

0853 hours, 57 seconds, taken from position 1,

dictaphone prolog originally recorded on cassette

571, DRM 4, deck 2, on September llth, 2001.

on a second call, job number 727.

CRO: 727. Okay. Yeah, we have that

CRO: All right?

OPERATOR: All right.

CRO: You're welcome.

RECORDER: The preceding tape concludes

at 0854 hours, 15 seconds.

The following portion of tape begins at

0857 hours, 27 seconds, taken from position 1,

dictaphone prolog originally recorded on cassette

571, DRM 4, deck 2, on September 11, 2001.

OPERATOR: (Inaudible) and get a name.

OPERATOR: Okay, RO 8702. This is

1466. Is this another call for the World Trade

OPERATOR: Caller hung up.

CRO: Okay. Thank you. Bye-bye.

RECORDER: The preceding portion of

tape concludes at 0857 hours, 42 seconds.

The following portion of tape begins at

0852 hours, 46 seconds, taken from position 2,

dictaphone prolog originally recorded on cassette

571, DRM 4, deck 2, on September llth, 2001.

OPERATOR: I can barely hear you, all

this going on. This is operator 1246, and we are

going into the borough of Manhattan, and the

caller is on the line at this time.

CRO: Hello, caller.

CRO: Is the patient breathing?

CALLER: Yes, he is, ma'am.

CRO: He's awake? How old is he?