ACTIVITY CUSTOMER FOCUS

INSTRUCTORA: ELIANA CONSTANZA CARDONA RAMIREZ

JIMMI FABIAN CABRERA VILLOTA

EL SERVICIO NACIONAL DE APRENDIZAJE SENA CENTRO SUR COLOMBIANO DE LOGSTICA INTERNACIONAL PROGRAMA DE TECNLOGO EN GESTIN LOGSTICA SAN JUAN DE PASTO 2013

Statutory and regulatory

requirements expectations

Customer determine requirements

Needs

requirements To determine Surveys By means of statutory and regulatory requirements Expectations

Customer Focus
Wants to

To Communicate

Establish

To

Transfer

Information

Meet

customer

Requirements expectations surveys design services search for new markets Preferences location Price occupation

Customer Needs and Expectations

To know customer

expectations needs Preferences

By means of

To

Desing products search for new markets satisfy customer's needs match benefits design services standarize products
to know

surveys

priorities location desires unsatisfy wants occupation Requirements life style Price others

Regulatory transfer delivery environment safety

Communicate customer requirements

Of
Establish statutory Regulatory requirements

of

information permits cost the fines health

To
communication

safety

of

information

financial laws

Actors in the supply chain

construct operating systems

Meeting Requiremens

construct operating systems To develop customer satisfaction of Actors in the supply chain to Achieve goals