Presented by:

Pushpendra Jadon
Pujil Khanna
Praveen Yadav
Tripti Aggrawal
Ashutosh roy

Meaning of Planning System

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 Planning: Planning in
organizations and public policy is both the organizational process of
creating and maintaining a plan; and the psychological process of thinking
about the activities required to create a desired future on some scale. As
such, it is a fundamental property of intelligent behaviour. This thought
process is essential to the creation and refinement of a plan, or integration
of it with other plans, that is, it combines forecasting of developments
with the preparation of scenarios of how to react to them.

System: Is a set of interacting or interdependent entities, real or abstract, forming an

integrated whole.
The concept of an "integrated whole" can also be stated in terms of a system embodying a set
of relationships which are differentiated from relationships of the set to other elements, and
from relationships between an element of the set and elements not a part of the relational
regime.

Planning System Include

• Strategic Planning
• Corporate Planning
• Tactical Planning

Strategic planning: is an organization process of defining its

strategy, or direction, and making decisions on allocating its
resources to pursue this strategy, including its capital and
people. Various business analysis techniques can be used in
strategic planning, including SWOT analysis (Strengths,
Weaknesses, Opportunities, and Threats) and PEST analysis
(Political, Economic, Social, and Technological analysis) or
STEER analysis involving Socio-cultural, Technological,
Economic, Ecological, and Regulatory factors

Operational Planning: strategic planning takes place at the

highest level; other managers are involved with operational
planning. The first step in operational planning is defining an
objective. After the objective have been, the organization in the
best way to achieve the goals and objective. And then manager
break down the objective into pieces and hand out
responsibilities.

Tactical Planning: Is the process of taking the strategic plan

and breaking it down into specific, short term actions and
plans. The relative length of the planning horizon will vary from
one market to another but typically the strategic plan will cover
a period greater than three years while the tactical plan covers
the period from today through to the end of year three.

IFFCO TOKIO GENERAL

INSURANCE:

They see ourselves as a "people's company"; our principal aim is to

provide benefits for the common man who traditionally lacks knowledge
and access to quality insurance products. To achieve this, they have
leveraged the deep knowledge of IFFCO by studying 600 of the country's
602 districts before drawing up our business plan.
They closely follow the rigorous global financial standards of the Millea
group, combining sound financial management with rapid growth. ITGI is
the only private general insurance company in India to have made five
consecutive years of profit. They are also one of the few to report
underwriting profits within four years of operations.

They also believe in focusing on creative solutions to provide optimum

service to our customers. They are the only company in the country to
have a 100%-owned distribution channel to service our retail customers.
Called IFFCO-TOKIO Insurance Services Ltd (ITIS), this subsidiary has
more than 700 employees and is present in 68 cities. ITIS is an example
of an indigenously developed best practice that will be replicated in other
Tokyo Marine Asia subsidiaries.

Innovation has also played a significant part in making us a dynamic

industry leader both in India and globally. They are the first company in
India to underwrite mega policies for a fertilizer and an automobile client.
This comprehensive policy is based on international rates and optimizes
the premium outflow for clients even as it offers a one-stop, all-risk cover.

THEIR Planning & Strategy……

(STRATEGIC PLANNING PROCESS)
1. To achieve current fiscal 2008-09 targets as per
requirements.
2. Strong retention pushes through CRM.
3. To focus on commercial Vehicle segment.
4. Small direct agency branches.( 5 Nos.)- Janakpuri, Dwarka,
Model town, Narela and Ghaziabad. One branch proposed
in current fiscal ( Narela)
 5. New Channel development- Travel Agencies, Stock Brokers
& Resident Welfare Associations etc…..
6. To expand IT IS agency network and MA channel.
7. To implement / introduce company’s special designed
products related to depreciations/ claims at RRH & other
dealerships.
8. To focus on development of more Maruti Channels.
9. To focus on new product launches & initiatives.
10.Activated 10 PNB Branches, expected at least 5 more by
October 31.
11.To focus on Banc assurance channel development.
12.To Target adjoining industrial areas of Pitampura office --
Lawernce Rd, Azadpur, Mangol Puri..
13.To focus on renewal ratios for all offices specially
pitampura where renewal to be starting from Nov’08.

NEW INITIATIVES
(OPERATIONAL PLANNING--PROCESS)

a) Selling of the Individual Critical Illness

Product
b) Focus on the Specialty Lines products example
Comprehensive General Liability
Fine Arts
Errors and Omission Policy
Credit Insurance
c) Focus on the to be launched products
• Med claim with OPD Cover
• Comprehensive Accidental Hospitalization
Cover
• Student Travel
• Domestic Travel

d) Pushing the existing model of issuance of Motor

Policies thro CRM to gain maximum advantage

e) Focusing on the POS model for issuance of Travel and

Individual Mediclaim policies.
f) Discussing the viability of Special Schemes for a
limited time period and launching the same through
select high volume channels like Ring Road Honda &
Auto Vikas.
g) Increasing the visibility of Iffco - Tokio as a Brand by
taking some measures example No Parking Signs &
Barricades in major business areas with the ITGI’s Logo.
The activity could be done in conjunction with the
advices/approval from the Brand Management Team.

CONTROL SYSTEM IN IFFCO TOKIO:

The success or failure of an organization depends on a
number of factors. These factors can be classified into
external factors and internal factors. External factors
are those that are direct control such as government
rules and regulations, and natural calamities. However
there are certain factors which can be controlled by the
organisations. And iffco tokio follows they totally
concentrate on service orientation, product quality
purchasing, partnership, administration, employees ,
leadership, and strategy. In order to regulate the
organizational structure and to look after the planning
process and to see whether the plan are being operated
in the right direction they follows a very strict control
system they collect information that is needed to
access the performance should be collected, collated
analyzed and documented in the form of a performance
report, which is easily comprehensible. They have a
separate committee on the control system which looks
after the control of the company and to see whether
the estimated targets premiums are achieved or not.
They regulate their plan every month and to check of
their irregularity and to improve on.

Organisation Structure
As an outcome of a restructuring exercise conducted within the company; a new integrated
organizational structure has emerged; with realigned roles, responsibilities and reporting
relationships of ifcco tokio key team players. With effect from March 01, 2006, this unified
management structure of iffco tokio will enable continued improvement in the delivery of the
Group’s strategic vision.

Organisation structure
D
Areas to Work on …..Regularize

• To conduct regular meeting with Claims

department on fortnightly basis to discuss
the routine claims’ processing and to review
the provisioning of Claim reserves for better
coordination and controlling the loss ratios.
• In review claims process for Commercial
vehicles segment to provide better services
to end customers in turn to increase quantum
in particular segment.
• To focus on CRM for all Motor Polices.(
Including Cash..)
• To improvise IT Connectivity at CP Office.