Escolar Documentos
Profissional Documentos
Cultura Documentos
This course is an exploration of the flow of activities and functions performed in today's
lodging operation, with a comparison of manual, machine assisted, and computer based
methods for each front file function. The course provides an examination of basic operational
systems and problems related to the industry. This course provides practical knowledge of
how all facts of the front office interact and intersect and it integrated also the Total Quality
Management (TQM).
Additionally, this course explores major concepts in providing leadership and service in
the hospitality industry. Study and analysis of service delivery systems for the hospitality
industry with particular emphasis on implementing a consumer driven, top-down, policy
oriented, quality service program.
Learning Objectives: At the completion of this course, students should be able to: