“Our Profit is February 2008

Your Success”

An Affiliate Of

Success in Action
We have a great February General Membership meeting planned for everyone this
month. We will be viewing Dan Thurmon’s video, “Success in Action”.
Dan Thurmon is one of America’s most electrifying professional speakers and he em- Upcoming Events
powers people to take action, stretch their beliefs and abilities, and create a life abun-
dant with achievement, rewards and fulfillment. As a professional speaker Dan has February General
developed a unique style called “Speaking with Visual Impact” that goes beyond moti- Membership Meeting
vation and manages to stimulate and encourage everyone to reach beyond their per- February 13th - Noon
ceived limits and attain new levels of achievement and success in their personal and Crave - WDM
professional lives.
February 13th ~ Crave, West Glen Town Center February Vendor
Registration on page 5 Council Meeting
February 21st - 4:00 pm

You Don’t Want to Miss….. Certified Apartment

Manager (CAM)
Members have spoken and the Education Committee has heard you loud and clear. We Classes
have an exciting seminar planned for you revolving around leasing and sales tech- March 11, 18, 20 , 25,
niques for your leasing team. We have secured Susan Wells to come speak for us on and 27, April 7
April 17th. The Education Committee has met with Susan and discussed the areas that
you, our members, have asked us to address in finding speakers that will help you stay
motivated, positive and give you some great techniques to utilize everyday. Susan has March General
been in the property management business for the past 15 years in Omaha. Susan spe- Membership Meeting
cializes in lease ups, conquering vacancy issues and motivating leasing agents. Susan March 12th - Noon
is putting together a seminar program tailored specifically to our requests and we can’t
wait to have her speak for us. Please look for more information to come regarding this March Vendor
exciting event and don’t forget to mark your calendars for this one - you don’t want to
Council Meeting
miss it!!!!
March 20th - 4:00 pm

Inside Your Newsletter: Susan Wells

Sales Strategies
• Education Committee Update • Promotions and Postings April 17
• Vendor Council Update • February General Membership
• President’s Letter Registration Form
• 2008 CIAA Board Members • March CAM Class Registration Visit our Website
• • CIAA Membership Listing
2008 Committee Chairs
•
www.ciaahq.org
• Vendor Spotlight Connect with the NAA
 COMMITTEE ANNOUNCEMENTS
Education Committee Update
CAM Classes Scheduled for March 2008

The excitement is building leading up to the 2008 CAM Education Series. We are thrilled to have a great line up of instructors
for you this year:
Rosetta Parker with Premier Real Estate Management, Kansas City
Tom Villirillo with Reliable Construction Services, Kansas City
Becky Yontz with Timberland Partners, Minneapolis
Craig Reid with Perry Reid, Lincoln

If you haven’t already signed up you can find the registration form on page 6. Classes are scheduled for March 11, 18, 20, 25,
and 27th and April 7th at the West Des Moines Police Public Safety Building.
This class will only be offered every other year from this point forward. There are many students that need to finish this series so
you’ll want to get on board and get this finished. New students need to remember it may be two years before this course is re-
peated in Des Moines again so plan for your completion of this course accordingly.
The entire CAM series will be $550.00 or $75.00 for each individual class if trying to complete your designation. Registration
forms are included at the back of the newsletter.

Certified Apartment Supplier Classes

If you are vendor and interested in earning the NAA designation of Certified Apartment Supplier, you will be able to attend some
of the classes being offered for the CAM designation in March to qualify for this designation. Cost for the CAS classes is
$350.00 for each individual attending. Registration forms are included at the back of the newsletter.

Welcome!!!
We would like to welcome Rebecca Grimm from BH Management to the Education Committee. Re-
becca joins an already talented group who plans all of the great educational seminars and events for
the CIAA ~ Mary Spain (Chairman), Apartment Finder; Lori Young, BH Management; and Jennifer
Seil, Perry Reid.

Vendor Council Update

The Vendor Council has been very busy making plans for 2008. Be sure to save the following dates and look for more informa-
tion on these great exciting events they have planned for you in the upcoming year!!!

Golf Outing and Tournament ~ July 11th

Vendor Trade Show ~ October 23rd
Maintenance Olympics and Vendor Social ~ December 10th

Page 2
 Letter from the President
Well, it’s been one heck of a year for the Central Iowa Apartment Alliance. Since our incorporation
just under a year ago and with the gracious and tenacious effort of some very key people, our member-
ship has grown to an amazing 12,026 units strong, representing 28 management companies and 81
properties. Our 31 Vendor members are committed to providing quality services to all our members. Membership is grow-
ing almost daily! We are committed to bring the best in education, again offering CAM this year as well as CAS for our
vendor members. CIAA is committed to bringing to you the finest in nationally accredited designations from the National
Apartment Association. Please remember that your membership in the CIAA includes membership in the NAA. We en-
courage you to visit their website and explore all the benefits of your membership.

The Education Committee is developing the seminar schedule for the upcoming months. We will be bringing Susan Wells
to you in April. Susan is a high-energy speaker who will motivate your entire leasing staff, and we guarantee you will all be
heading back to your leasing offices ready to close those sales!

NAA’s Capitol Conference is being held in March. As Legislative Chair, my intention is to bring our ongoing tax issue to
the national table and enlist the help of the NAA/NMHC Joint Legislative Program and NAA’s Government Affairs staff.
Efforts, albeit minor ones, have already been made in the State legislature, and we will not relent in our efforts to bring
about the needed change in the tax structure for rental properties in Iowa.

All this cold weather has really put a damper on traffic, hasn’t it? It will get better! Remember to relax and be yourselves;
prospects base their decision not only on the actual apartment home, but on the person who they feel is their friend and
genuinely concerned about them. That’s YOU! So take a deep breath and get ready for a successful leasing season!

We have tentatively arranged for staff members of NAA to be here on April 17 in conjunction with the Susan Wells semi-
nar. Don’t miss this opportunity to hear about all the exciting benefits of your membership in the NAA!

Rick Koontz, CIAA President

Signature Place Apartments

2008 Board Members and Committees

President
Rick Koontz, Signature Place
Past President
Melissa Johnson, Olde English Village
Vice President
Deb Lanpher, R & R Realty
Treasurer
Lori Young, BH Management
Secetary
Jennifer O’Brien Konior, TAB Properties
Vendor Council Co-Chairs
Tom Newton, Gorman Roofing
Mary Spain, Apartment Finder
Education Committee Chair
Mary Spain, Apartment Finder
Legislative Committee Chair
Rick Koontz, Signature Place
Membership Committee Chair
Lesley Sweet, Knapp Properties
Public Relations Committee Chair
Deb Lanpher, R & R Realty
Trade Show Committee Chair
Michelle Ogden, Timberland Partners
Get Involved, We Value
Your Opinion…
The CIAA needs your ideas to
make the organization what
you, our members, need and
want.
Please contact any of the Board
Members or Committee Chair-
persons if you are interested in
participating on a committee.

Website: www.ciaahq.org Page 3

 CIAA Vendor Spotlight
Jetz Service Inc. began in Topeka, Kansas in 1966 following a tornado which destroyed everything in its
path. Apartment complexes sprung up to meet the needs of those left homeless. With the construction of
these complexes arouse the need for laundry services and with one truck and two employees, Jetz began
business. Jetz still services their first account, a testament to their cus-
tomer satisfaction. They have been part of the Des Moines housing mar-
ket for years. They look forward to servicing all of your laundry needs.

Call Mitch Cook at 515-221-0170 for more information.

Save the Date ~ 2008 NAA Conference

June 26-28, 2008
Gaylord Palms Resort & Convention Center
Orlando, Florida
Get more information regarding costs and registration at
www.naahq.org
Look for a special discount from Apartment Finder on the last page!

Promotions, Positions and Postings

Part Time Administrative Position
The CIAA is looking for someone to
fill our Administrative position. This
position would require 15 - 20 hours
per month with flexible hours. Duties
would include data entry, website
updating, membership updating, mail-
ing and emailing member notices, and
misc. administrative work. Computer
skills a must. If you are interested in
becoming a part of a great organiza-
tion that is growing by leaps and
bounds - please give us a call.
Contact: Mary Spain
515-327-0606
Furniture Needed!!!!! Welcome to Des Moines
The CIAA is looking for a gently used Jennifer Livingston has accepted the
furniture that we can utilize for our Property Manager position at Coun-
Administrative position. We are in try Club Village in West Des Moines.
need of: Jennifer is moving from Sioux City.
Desk R&R Realty welcomes Jennifer to
their team and to our community!
Chair
Filing Cabinet
Desk Lamp
If you have any of the above that you
would like to donate to our organiza-
tion it would be greatly appreciated.
Please contact Mary Spain at 327-0606
or any Board Member.

Email: info@ciaahq.org
Page 4 Blog*: http://blog.ciaahq.org
 General Membership Meeting
Registration Form
Wednesday, February 13th, 2008
Noon Seated and Start
Crave ~ West Glen Town Center
5513 Mills Civic Parkway ~ West Des Moines, Iowa
Presenting: Dan Thurmon - “Success in Action” Video
Dan Thurmon is one of America’s most electrifying professional speakers. Success in life is not determined by your
circumstances, but by your actions. Dan empowers people to take action, stretch your beliefs and abilities, and create a
life abundant with achievement, rewards and fulfillment.

Name Community Phone

Name Community Phone

Name Community Phone

***Must RSVP no later than 12pm Noon, Friday, February 7, 2008***

Please fax registration form to Mary Spain (515) 327-9104
Lunch selection includes sides , bread and drink. Please indicate number of meals needed on each line.

Crave Chicken Salad $14.50

Crispy fried chicken breast on a large, tossed garden salad - topped with sharp cheddar and croutons.
Try the chicken plan or buffalo style.

Pasta Primavera $14.50

Penne pasta in light basil oil dressing with roasted seasonal vegetables.

Black and Bleu Burger $13.50

Lightly blackened and finished with bleu cheese crumbles.

Grilled Turkey Reuben $13.50

Grilled smoked turkey and kraut piled high on toasted rye bread with Swiss cheese and ranch.

PLEASE BRING A CHECK MADE OUT TO CIAA OR EXCACT CHANGE.

Page 5
The Central Iowa Apartment Alliance will be hosting the 2008 CAM (Certified Apartment
Manager) Designation Class Series.

The following page contains the outline for course work, dates and registration form.

You may take the entire series or individual classes. All classes must be completed within two
years for CAM designation.

To obtain your CAS (Certified Apartment Supplier), vendors must take the courses with the
asterisk and then one elective course of your choice.

Cost is as follows:

CAM Series CIAA Member Cam Series Non Member

$550.00 $750.00

CAS Series CIAA Member CAS Series Non Member

$300.00 $500.00

Individual Classes Member Individual Classes Non Member

$70.00 $95.00

Testing is done at the end of the series via private computer. It is a timed test. A score of 70%
must be obtained for passing all courses.

Registration Forms must be received by March 1, 2008.

Instructors are to be announced.

The dates for the Series are March 11, 18, 20, 25 and 27 with an elective CRAM for Test Date of
April 7th.

Classes will be held at the West Des Moines Police Station on Mills Civic Parkway in West Des
Moines.

A complete set of instructions will be forwarded to you after your registration is received, with
exact class dates and instructors.

This will be the only CAM offering until late 2009.

Please forward any questions to Mary Spain, Education Chair CIAA

515-327-0606 or mspain@apartmentfinder.com
 CAM SERIES REGISTRATION CAS INDIVIDUAL CLASS REGISTRATION

Name:

Employer:

Telephone: Fax:

E Mail:

Indicate billing choice:

Please forward an invoice for the class:________ This form serves as invoice:________

If I cancel this registration after March 5, 2008 there is a fee of $50.00 for restocking the
materials at NAA.

I have read and understand this information:

Signature

Amount Due:

CAM Series $550.00 Member Rate: _________ $750.00 Non Member__________

Note classes listed below, CAS required are asterisks, only select one elective below.
CAS Series $300.00 Member Rate: __________ $500.00 Non Member _________

For individual classes indicate number taking on line then select classes below.
Individual Classes at $70.00 Member Rate ________ $95.00 Non Member _________

Individual Classes I will be taking:

Management of Residential Issues _______
Human Resource Management _______
Fair Housing _______
*Marketing _______
Property Maintenance for Managers _______
*Risk Management _______
*Financial Management _______
Community Analysis _______

FAX COMPLETED REGISTRATION TO 515-327-9104

MAIL PAYMENT TO:
CIAA
3775 E.P. True Parkway # 263
West Des Moines, Iowa 50265
 CIAA MEMBER PROPERTIES
31st Street Apts Ingersoll Towers The Kirkwood
4220 Grand Lakeview The Pointe at Cedar Rapids
Altoona Park Lyn Crossing Timberland at Crestbruck
Ashley Square Mansions at Hemingway Timberland at Meredith
Ashworth Manor Mansions at Jordan Creek Timberland Crest 1 & 2
Ashworth Pointe Meadow Chase Timberland Pointe
Beaverdale Apts Mulberry Pointe Timberland Springs
Bell Ave Apts Oak Crossing Timberland Terrace
Bob Davis Properties Oakland Pointe I, II Triple Crown
Bridlewood Apts Oakland Pointe Storage Urban Green Apts
Canterbury Park Oakview Terrace Valley Forge Apts
Chapel Ridge Olde English Village Venbury Trail
Chateau, Risser Apts Old Main Village at Westchester
Civic Center Court Park Place Vista Court
Colonial Village Park West 1 & 2 Apts Wakonda Village
Country Club Village Parkside Apts Washington Manor
Crescent Chase Plaza Manor Wellington
Cross Creek Pleasantview Westbrooke
Deer Ridge Robin Hill West Glen Town Center
Deer Run Sherwood Glen Westchester Square
Douglas Woods Signature Place Apts Weston Park
Foxboro Southbrook Green Westpointe Apts
Foxwood Apts Southtown Terrace Windfield West
Ft. South Apts Spruce Pointe Windsor on the River
Grand Colony Apts Sun Prairie Winwood Apts
Hickman Apts Sunburst Apts. Woodbridge Apts
Highpoint at Pella The Fountains Woodland Place
Hubbell Tower Woodland West
 CIAA MANAGEMENT COMPANIES

CMS Management Jupiter Communities R&R Realty

CSM Management Knapp Properties TAB Properties
Conlin Properties Lamb Investments, LLC. The Peterson Companies
Cunat Newbury Management Timberland Partners
Daymark Real Estate Perry Reid Properties TMG Management
Diversified Mgmt. Assoc. PPM, Inc. Walters Companies
Irwin R Rose Premier Real Estate Mgmt. West Glen Mgmt

CIAA VENDORS

A+ Lawn & Landscape Goalsetter Systems, Inc. State Farm Insurance

Apartment Finder
Carpet Pro by Baker Interiors
Cort Furniture Rental
Des Moines Register
DeWitt Painting
Diamond Vogel Paints
First Advantage SafeRent
Furniture Options
Gallon, Inc. Sherwin Williams Floorcovering
Gorman Roofing Services Stew Hansen’s Dodge City
Hawkeye Legal Services Stitzell Electric Supply
Jetz Service Company Sudzy’s Carpet Cleaning
Nationwide Office Care Tenant Data
On The Spot Carpet & Tile Transworld Systems Inc.
Performance Leasing Tub Wrx
Qwest Waste Connections
Reliable Construction Waste Management
West Des Moines Police
Snider Lawn Care

“Our Profit is Your Success”

 Connect
With NAA
NAA To Host Student Housing Conference
B y M i c h a e l To m p k i n s , C A P S , C P M , C C I M
2008 National Apartment Association Chairman of the Board
Julian LeCraw & Co.
O
ne of the biggest markets for rental
communities is off-campus student
housing. To help provide NAA
members with greater knowledge of this
niche market, NAA will host “The NAA
Student Housing Conference: The Unique
Life Cycle of Student Living,” Feb. 19-20, at
the Fairmont Dallas Hotel in Dallas.
The conference is designed for those
who are in student housing management,
new to student housing management or
who are considering entering student
housing management.
Education tracks include pre-development, pre-leasing,
move-in/turn, operations, technology and legal issues. Event and
hotel registration information and a schedule of events are posted
at www.naahq.org.
For details about exhibiting at the conference, please contact NAA’s
Julie Stalknecht at 703/797-0629 or julie@naahq.org or Lorna Rivero
at 703/797-0695 or lorna@naahq.org. For attendee registration,
please visit www.naahq.org or contact Jenny Gibson at
jenny@naahq.org or 703/797-0621.
NAAʼs Newest Member Benefit:
The Weekly E-Newsletter
NAA’s electronic newsletter, The Industry Insider, gives all NAA
members access to essential apartment industry news in a weekly e-
mailed format. The e-newsletter, launched in December, summarizes
real estate and multifamily housing news from nearly 7,000 informa-
tion sources, scanning 15,000 articles from newspapers, magazines,
Web sites and other online and print sources. An archive of past e-
newletters is available at www.naahq.org.
By placing advertisements in The Industry Insider, service partners
can promote their products and strengthen their brands while reach-
ing key multifamily housing decision makers. Contact NAA’s Julie
Stalknecht at 703/797-0629 or julie@naahq.org for information.
Education Session Schedule Set for
2008 NAA Education Conference & Exposition
The education session schedule, featuring more than 50 education
sessions, for the 2008 NAA Education Conference & Exposition is com-
pleted and available for viewing at http://www.naahq.org/
meetings/2008Schedule.htm. This year’s conference, to be held June
26-28 at the Gaylord Palms Resort in Orlando, Fla., features eight
specific tracks: Executive, Development and Rehabilitation, Human
Resources, Specialty Housing, Independent Owners, Personal
Development, Marketing and Leasing and Wild Card!
Take advantage of discounted registration rates (up to 25 percent
off of each registration) for the 2008 NAA Education Conference &
Exposition. Don’t miss the largest show in the multifamily housing
industry with more than 6,000 industry professionals and an exhibit
hall that includes more than 700 booths and more than 375
exhibiting companies. For information, visit the NAA’s meetings
Web site at www.naahq.org/meetings or contact Jenny Gibson at
jenny@naahq.org or 703/797-0621. Interested in an exhibit booth
for the Education Conference? Contact NAA’s Justin Barker at
703/797-0671 or justin@naahq.org.
NAAEI to Host Monthly Webinars
NAAEI will host Webinars with different education topics each
month in 2008. The first topic is “Marketing Education to Members.”
NAAEI staff is developing topics and content for the first few Webinars
and will post a schedule at www.naahq.org. The Webinars enable NAA
Affiliates’ education staff an opportunity to share best practices.
Advanced Instructor Training Dates Set
NAAEI is pleased to announce scheduled dates for the 2008
Advanced Instructor Training: Apartment Association of Greater
Wichita, Wichita, Kansas, Feb. 20-22; Houston Apartment Association,
Houston, Texas, June 2-4; and Greater Charlotte Apartment
Association Charlotte, N.C., Sept. 15-17. NAAEI also is planning for
dates in New England; Mobile, Ala.; and Atlanta. Contact Elizabeth
Maddox at elizabeth@naahq.org or 703/797-0609 for information.