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SECTION 11 - PERSONAL INFORMATION CONTINUED

11.4 What classification of student are you (what fees are you liable for) a UK student an EU student a student from outside the EU

Canterbury Christ Church University College


Student Satisfaction Survey 2004
This questionnaire is part of the University College's continuing work to ensure a high quality student experience. You have been selected to complete the questionnaire as part of a sample of 20% of current students. Your response is very important - your answers and comments will be used to evaluate and improve our services. Please answer the questions for yourself and your programme of study. There are no right or wrong answers. Your answers and comments are anonymous - you cannot be identified through the questionnaire - and will be kept in the strictest confidence. Feedback from the survey will be available to students on the Academic Standards Unit website during the Michaelmas term. Thank you for taking part in the survey. Academic Standards Unit

11.5 Do you have a physical disability, a medical condition and/or a learning difficulty which affects your studies and/or your experience at the University College? Yes No if yes, please specify

11.6 If you have answered yes to question 11.5, have you informed the University College of this? Yes No

We are interested in your views on this survey and on our evaluation procedures generally. Did you think this questionnaire was: too long difficult to complete too short easy to complete about right not sure

EXAMPLE
For some of the questions you just need to fill a box (or boxes) to indicate your response. Other questions ask you how satisfied you are with a particular service and how important that service is to you. Please fill the boxes as appropriate, using black or blue ink. Please do not tick. For example: SATISFACTION IMPORTANCE
very important not at all important

N/A

Please tell us about any aspects of the non-academic student experience at the University College which you think have not been covered by this questionnaire.

How satisfied are you with - the quality of teaching?

very satisfied

very dissatisfied

This respondent was very satisfied with the quality of teaching, and thought it was very important. Use N/A where you do not use a particular service, or the question does not apply to you.

SECTION 1 - YOUR COURSE OR PROGRAMME


1.1 Please give the name of the programme you are studying (e.g. BSc Chemistry, BA English and American Studies, Dip HE Nursing Studies, MA History). Please add any other comments you wish to make, about the student experience or the evaluation process.

For the following questions, please fill the appropriate box. 1.2 Which year of the programme are you currently studying?
short course (up to 1 year) Year 0 Year 1 Year 2 Year 3 Year 4 Year 5 Year 6

1.3 What is your mode of study?


full-time part-time (day) part-time (evening) distance other

This completes the questionnaire. 1.4 Which campus are you based at? Thank you very much for taking part in this survey.
Canterbury Medway Salomons Thanet not applicable

SECTION 2 - ADMISSION AND REGISTRATION


If you are NOT a short course, year zero or first year student, please go to Section 3. 2.1 Which information sources encouraged you to apply to study at the University College (please fill all that apply).
prospectus website careers/HE fair open day personal contact/friend

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CCCUC staff visit to school/college

UCAS handbook

press advert

school advice

UCAS clearing

Other (please specify)

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How satisfied were you with 2.2 the information you received from the University College prior to submitting your application? 2.3 the efficiency with which your offer of a place was confirmed? 2.4 the procedures for your registration with the University College? 2.5 the provision of information during your induction week? 2.6 the usefulness of information provided during your induction week? 2.7 the general arrangements for induction and welcome?

SATISFACTION
very satisfied very dissatisfied

IMPORTANCE
very important not at all important

N/A

SECTION 10 - PROVISION FOR SPIRITUALITY AND RELIGIOUS BELIEF


How satisfied are you with 10.1 the provision offered by the University College for you to develop your spirituality or practice your religious beliefs? 10.2 the availability of physical resources for worship and spiritual development within the University College (other than the Chapel)? 10.3 the work of the Chaplaincy Service?
at least once a week 1-4 times a month 1-3 times a term less than once a term not at all

SATISFACTION
very satisfied very dissatisfied very important

IMPORTANCE
not at all important

N/A

Please add any comments you would like to make about the University College's arrangements for admission, registration and induction.

On average, how often do you use: 10.4 the Chaplaincy Service? 10.5 the Chapel (other than for lectures)? 10.6 the Muslim Prayer Room? Do you know that the Chaplaincy Service provides:

SECTION 3 - TEACHING, LEARNING AND ASSESSMENT


Please answer the questions in this section about your programme as a whole. SATISFACTION How satisfied are you with 3.1 the quality of teaching? 3.2 the assessment arrangements? 3.3 the extent to which the programme develops your knowledge and skills? 3.4 the general course organisation and management? 3.5 the support and advice you receive? 3.6 the learning resources? 3.7 the personal tutor/link tutor arrangements? 3.8 the overall quality of the programme? 3.9 Would you recommend your programme to a friend? Yes No
very satisfied very dissatisfied very important

IMPORTANCE
not at all important

10.7 pastoral support for all members of the University College, irrespective of Yes faith commitment? Yes 10.8 information on local faith communities? 10.9 support for those seeking to practice a recognised faith within the University Yes College?

No No No No Not sure

10.10 Do you know how to obtain information about the work of the Chaplaincy Service? Yes

Please add any comments you wish to make, particularly if you can suggest any ways in which the University College's provision for spiritual development or the practice of religious faith could be developed and improved.

SECTION 11 - PERSONAL INFORMATION


In analysing the responses to this questionnaire and evaluating the services we provide, it would help us to know about you. Please give the following information, which will be treated in the strictest confidence. 11.1 Your gender 11.2 Your age male 18-21 female 22-30 31-40 41-50 50+

Please add any comments you would like to make about the quality of teaching, learning and assessment on your programme.

SECTION 4 - STUDENT SERVICES


SATISFACTION How satisfied are you with very satisfied very dissatisfied very important

IMPORTANCE
not at all important

N/A

4.1 the activities organised by the Students' Union? 4.2 the provision of student clubs and societies? 4.3 the sports and fitness facilities? 4.4 the availability of careers advice and services? 4.5 the quality of careers advice and services? 4.6 the help offered by Student Support Services? 4.7 the availability of student study support?
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11.3 Your ethnic origin White: British Irish Mixed: White and Asian White and Black Caribbean Asian/Asian British: Asian or Asian British-Bangladeshi Asian or Asian British-Pakistani Black/Black British: Black or Black British-African other Black background Chinese

other White background White and Black African other Mixed background Asian or Asian British-Indian other Asian background Black or Black British-Caribbean Other ethnic background
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SECTION 8 - UNIVERSITY COLLEGE ENVIRONMENT


SATISFACTION How satisfied are you with 8.1 the physical environment of the University College? 8.2 the comfort of the teaching rooms? 8.3 the arrangements for your physical safety and security within the University College? 8.4 the maintenance and cleanliness of WC and washroom facilities? 8.5 public transport links?
very satisfied very dissatisfied very important

IMPORTANCE
not at all important

N/A

SECTION 4 - STUDENT SERVICES CONTINUED ...


SATISFACTION How satisfied are you with very satisfied very dissatisfied

IMPORTANCE
very important not at all important

N/A

Please add any comments you would like to make about the environment of the University College.

4.8 the quality of student study support? 4.9 the availability of financial advice and help? 4.10 the quality of financial advice and help? 4.11 the provision of student information such as the Student Charter and Student procedures? 4.12 the quality of student information such as the Student Charter and Student procedures? 4.13 the University College's commitment to, and procedures for ensuring, equality for all students? 4.14 Do you currently live in, or have you ever lived in, University College accommodation? Yes No (if no go to q4.18) N/A
not at all important

SECTION 9 - HEALTH, WELFARE AND SOCIAL CARE Some of the following questions are of a sensitive nature. We therefore wish to reiterate that the questionnaire is
anonymous and the information you provide will be kept in the strictest confidence. 9.1 During your time as a student, have you suffered from stress or any physical injury or health problem which has affected your experience at the University College? Yes No (if no please go to question 9.3)

If you answered yes to q4.14:


How satisfied are/were you with: 4.15 the arrangements for providing student accommodation? 4.16 the quality of the advice and help offered by accommodation staff? 4.17 the quality of student accommodation?

SATISFACTION
very satisfied very dissatisfied

IMPORTANCE
very important

9.2 At the time you suffered from stress, injury or illness, did you know about the University College Medical Centre the Student Counsellors Yes Yes No No

4.18 Do you currently need childcare provision at the University College?

Yes

No (if no go to section 5) IMPORTANCE


very important not at all important

If you answered yes to q4.18:


9.3 If you have used the following services, how satisfied were you with the support you received?
very satisfied very dissatisfied not used

SATISFACTION
very satisfied very dissatisfied

N/A

How satisfied are you with:

the University College Medical Centre the Student Counsellors 9.4 If you had a medical emergency while at the University College, would you know who to contact or where to get help? No Yes Not sure 9.5 If you have a physical disability, a medical condition and/or a learning difficulty, how satisfied are you with the help and support you have received from the UniversityCollege?
very satisfied very dissatisfied n/a

4.19 the availability of childcare advice? 4.20 the quality of childcare advice? 4.21 the provision of childcare at the University College? Please add any comments you would like to make about the provision of student services and support within the University College.

SECTION 5 - CATERING
5.1 Which catering facilities do you regularly use? (please fill all that apply)
Food Court Student building The Mount Sessions house Salomons Horizons Vending machine Outside facilities None

Please add any comments you would like to make on health, welfare and social care at the University College.

SATISFACTION How satisfied are you with: 5.2 the cleanliness of catering outlets? 5.3 the comfort of catering outlets? 5.4 the opening hours of catering outlets?
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very satisfied very dissatisfied

IMPORTANCE
very important not at all important

N/A

5.5 the helpfulness of catering staff? 5.6 the quality of food and drinks? 5.7 the price of food and drinks?
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SECTION 5 - CATERING CONTINUED ...


SATISFACTION How satisfied are you with:
very satisfied very dissatisfied

SECTION 6A - UNIVERSITY COLLEGE BOOKSHOP


IMPORTANCE
very important not at all important

N/A

If you are not based in Canterbury, please go to section 7. SATISFACTION How satisfied are you with: 6.15 the provision of books in the bookshop? 6.16 the provision of stationery in the bookshop? 6.17 the bookshop opening hours? 6.18 the helpfulness of the bookshop staff? Please add any comments you would like to make about the library services or the bookshop.
very satisfied very dissatisfied

IMPORTANCE
very important not at all important

N/A

5.8 the operation of the SMART card? 5.9 the extent to which the catering outlets meet your specific dietary needs (eg vegetarian, health foods, health-related dietary needs)? Please add any comments you would like to make about the catering arrangements at the University College.

SECTION 7 - COMPUTING SERVICES SECTION 6 - LIBRARY SERVICES


6.1 Which University College library do you mainly use? (please fill one)
Canterbury main campus Canterbury St Augustine's Salomons Mansion Library Salomons Hayloft Library Thanet Learning Centre

7.1

On average, how often do you use the University College computing facilities?
more than 4 times a week 2-4 times a week once a week less than once a week not at all

If you do not use the University College's computing facilities, please go to section 8. How satisfied are you with: SATISFACTION
very satisfied very dissatisfied

IMPORTANCE
very important not at all important

N/A

Please answer the following questions about your use of this library. 6.2 On average, how often do you use the University College library?
more than 4 times a week 2-4 times a week once a week less than once a week not at all

SATISFACTION How satisfied are you with: 6.3 the library opening hours? 6.4 the helpfulness of the library staff? 6.5 the availability of books on your reading list? 6.6 the availability of journals in your subject area? 6.7 the provision of study space? 6.8 the training you have had in using library resources? 6.9 the content of the library information leaflets? 6.10 the provision of on-line library guides? 6.11 the provision of library tours? 6.12 the availability of photocopying machines?
very satisfied very dissatisfied very important

IMPORTANCE
no t at all important

N/A

7.2 the number of workstations? 7.3 the operation of workstations (the number of workstations operating effectively)? 7.4 the speed of the computer systems? 7.5 the range of software available? 7.6 the central printing services? 7.7 the opening hours of the computing labs? 7.8 the physical environment of the computing labs? 7.9 Computing Services induction services? 7.10 the IT entitlement session? 7.11 the Help Desk support? 7.12 SSSU drop-in services? How easy do you find it to access information on these University College web pages? 7.13 faculty resources? 7.14 Information Services website? 7.15 general University College information pages? 7.16 How useful have you found Blackboard?
extremely useful very useful quite useful not very useful not at all useful have never used it not used on my course

DIFFICULTY
very easy very difficult

IMPORTANCE
very important not at all important

N/A

CONFIDENCE How confident are you about: 6.13 your use of the library catalogue? 6.14 your use of other electronic services, e.g. CD-roms, databases, electronic journals?
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very confident not at all confident

IMPORTANCE
very important not at all important

N/A

7.17 Where do you have access to the internet? (please fill all that apply)
at University College at home at work at another location don't have access to the internet

Please add any comments you would like to make about the University College's computing services.

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