www.pwc.

com/uk/careers

Surviving a telephone interview Skills Session

About PwC

We focus on three things: assurance, tax and advisory services. But we dont think off-the-shelf products and services are always the way to go. How we use our knowledge and experience depends on what you want to achieve. So well start by getting to know you. You do the talking, well do the listening. What you tell us will shape how we use our network of 161,000 people around the world and their connections, contacts and expertise to help you create the value youre looking for.
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Professional Services

PwC Services

Financial Advisory

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What does employability mean for you?

Employability means Skills and experiences you have gained at school and university or through employment or extracurricular activities How you relate these to the competencies assessed during a company's recruitment and selection process Think about your experiences and use these as your examples and try and relate to work. What have you learnt by this experience? Developing yourself to be successful in your job applications
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PwC Recruitment Facts 09/10

Vacancies

Applications

1588
1st Interviews

14,995
2nd interviews

5025
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1882
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What is an Interview?
Two way conversation with a purpose Opportunity for the interviewer to gain evidence Opportunity for the interviewee to obtain further information Not an interrogation!

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What is a competency?
Competency refers to the skills that are necessary to achieve an effective performance level in the job.

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PwCs competencies
Develop Self and Others through Coaching Communicate with Impact and Empathy Be Curious: Learn, Share & Innovate Lead & Contribute to Team Success Be Passionate about Client Service Demonstrate Courage & Integrity Build & Sustain Relationships Acquiring and Applying Commercial & Technical Expertise Manage Projects & Economics Be Open Minded, Agile with Change and Practical
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Techniques Providing Evidence STAR

Situation: Task: Action: Result
Body Language

Set the scene Explain what you did Describe what your outcome was

Providing Evidence
Sample Questions
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Interview Techniques

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Sample Questions
Tell me about a time you have worked in a team? - What was your role? - What challenges did you face? Tell me what your greatest achievement to date has been? - Why? What have you learnt from it? Tell me what you know about PwC and the graduate role? Tell me about a recent business issue that you have read about? - What is your opinion? - Why does it interest you? Describe your strengths/tell me about your development areas?
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Telephone Interviews Tips

Preparing for your Telephone Interview Keep your application form in case you need to refer back to it during the interview. Do keep a glass of water handy, in case you get a dry throat. Turn call-waiting off so your call isn't interrupted. Make sure that you are in a quiet room free from interruption. Unless you're sure your mobile phone service is going to be perfect, consider using a landline rather than your mobile phone.

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Telephone Interviews Tips

During the Interview:
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Smile. Smiling will project a positive image to the listener and will change your tone of voice. Just because you cant read the interviewers body language dont assume that its not going well. Speak slowly and enunciate clearly. Do not be afraid of silence. Your interviewer will be making notes. Take your time. It's perfectly acceptable to take a moment to collect your thoughts. Dont be afraid to ask the interviewer to repeat the question if you didnt understand. Be concise, do not provide long winded answers as this may detract from your main points Dont give one word answers. This is your opportunity to sell yourself.
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Reasons for failure

Lack of preperation Providing superficial information or waffling Failure to listen to your questions and answering a question that was not asked No structure to answers No tonation sounds like your reading

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Summary
What an interview is PwC selection process Competencies we assess Techniques Interview Practice

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What do we offer you?

Insight Programmes Open Day Academy UK and International Internship Business Placement Partner Shadowing Teach First Internship or full time position HEADstart Programmes Practical alternative to a traditional degree
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Graduate Positions Full time graduate roles Flying Start Degree Programme BA(Hons) Business Accounting and Finance Partnership with Newcastle University and Institute of Chartered Accountants in England and Wales (ICAEW) Four year degree with paid work placements

2011 The season ahead

Objectives this year are simple recruit the best talent to meet the needs of the business and maintain the leading graduate employer brand More Business Placements in:
Public Sector Audit Tax Assurance FTS Forensics

National positions- Emids , Bham, MK Global positions- Jersey, Guernsey, Chile

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Selection Process 2011

INSPIRED Talent Register On-line testing Situational Talent Questionnaire, Occupational Personality Questionnaire, Numerical and Logical (verbal for Actuarial) Application Form Competency and Inspired Talent Questions Application Form Competency Question Mainstream Entry Route

Telephone/Face to Face Interview Assessment Day Tests, interview, written and group exercise Offer
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On boarding

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Business Champions
Live business skills development programme Get support and advice to put your business idea into action Develop key employability skills Win an employability certificate, an internship or even a graduate job offer Enter by 19th November at www.brightfutures.org.uk

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Find out more

www.pwc.com/uk/careers Imogen.omahony@uk.pwc.com or why not log on to our live chat to interact live with a recruiter
http://www.pwc.com/uk/en/careers/student/chat-live.jhtml
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Questions

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Thank you

This publication has been prepared for general guidance on matters of interest only, and does not constitute professional advice. You should not act upon the information contained in this publication without obtaining specific professional advice. No representation or warranty (express or implied) is given as to the accuracy or completeness of the information contained in this publication, and, to the extent permitted by law, PricewaterhouseCoopers LLP, its members, employees and agents do not accept or assume any liability, responsibility or duty of care for any consequences of you or anyone else acting, or refraining to act, in reliance on the information contained in this publication or for any decision based on it. 2010 PricewaterhouseCoopers LLP. All rights reserved. In this document, PwC refers to PricewaterhouseCoopers LLP (a limited liability partnership in the United Kingdom) which is a member firm of PricewaterhouseCoopers International Limited, each member firm of which is a separate legal entity.