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MB0022
3 credits
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Managerial Roles
According to Mintzberg (1973), managerial roles are as follows:
1. Informational roles
2. Decisional roles
3. Interpersonal roles
a. Monitor-collecting information from organizations, both from inside and outside of the
organization
2. Decisional roles: It involves decision making. Again, this role can be subdivided in to
the following:
3. Interpersonal roles: This role involves activities with people working in the
organization. This is supportive role for informational and decisional roles. Interpersonal
roles can be categorized under three subheadings:
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Management Skills
Katz (1974) has identified three essential management skills: technical, human, and
conceptual.
Technical skills: The ability is to apply specialized knowledge or expertise. All jobs
require some specialized expertise, and many people develop their technical skills on the
job. Vocational and on the job training programs can be used to develop this type of skill.
Human Skill : This is the ability to work with, understand and motivate other people
(both individually and a group). This requires sensitivity towards others issues and
concerns. People, who are proficient in technical skill, but not with interpersonal skills,
may face difficulty to manage their subordinates. To acquire the Human Skill, it is
pertinent to recognize the feelings and sentiments of others, ability to motivate others
even in adverse situation, and communicate own feelings to others in a positive and
inspiring way.
Robbins (2003) has proposed Contemporary Work Cohort, in which the unique value of
different cohorts is that the U.S. workforce has been segmented by the era they entered
the workforce. Individuals’ values differ, but tend to reflect the societal values of the
period in which they grew up.
The cohorts and the respective values have been listed below:
1. Veterans - Workers who entered the workforce from the early 1940s through the early
1960s.They exhibited the following value orientations:
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2. Boomers - Employees who entered the workforce during the 1960s through the
mid1980s belonged to this category. Their value orientations were:
1. Influenced heavily by John F. Kennedy, the civil rights and feminist movements, the
Beatles, the Vietnam War, and babyboom competition
2. Distrusted authority, but gave a high emphasis on achievement and material success
3. Organizations who employed them were vehicles for their careers
4. Terminal values: sense of accomplishment and social recognition
5. Less willing to make personal sacrifices for employers than previous generations
6. Terminal values: true friendship, happiness, and pleasure
Universality Emotions are part of human nature and in all cultures universally the same
set of basic emotions. Based on his crosscultural research, Ekman (1999) has found six
emotions which are universally recognized and applicable. They are:
1.Anger
2.Fear
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3.Sadness
4.Happiness
5.Disgust
6.Surprise.
Cultural specificity Human beings are like a tabula rasa (clean tablet) on which society
writes its script. In other words, culture and traditions, normative patterns and value
orientations are responsible for not only our personality development, but also
appropriate social and emotional development. This makes us functional entities in
society. Each culture has a unique set of emotions and emotional responses; the emotions
shown in a particular culture reflects the norms, values, practices, and language of that
culture .
Some people have difficulty in expressing their emotions and understanding the emotions
of others.Psychologists call this alexithymia. People who suffer from alexithymia rarely
cry and are often seen by others as bland and cold. Their own feelings make them
uncomfortable, and they are not able to discriminate among their different emotions.
People, suffering from alexithymia, may be effective performers in jobs where little or no
emotional labor. Alexithymic symptoms may be seen in people who experience:
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Douglas McGregor in his book, "The Human Side of Enterprise" published in 1960 has
examined theories on behavior of individuals at work, and he has formulated two models
which he calls Theory X and Theory Y.
Theory X Assumptions
The average human being has an inherent dislike of work and will avoid it if he can.
• Because of their dislike for work, most people must be controlled and threatened
before they will work hard enough.
• The average human prefers to be directed, dislikes responsibility, is unambiguous,
and desires security above everything.
• These assumptions lie behind most organizational principles today, and give rise
both to "tough" management with punishments and tight controls, and "soft"
management which aims at harmony at work.
• Both these are "wrong" because man needs more than financial rewards at work,
he also needs some deeper higher order motivation - the opportunity to fulfill
himself.
• Theory X managers do not give their staff this opportunity so that the employees
behave in the expected fashion.
Theory Y Assumptions
• The expenditure of physical and mental effort in work is as natural as play or rest.
• Control and punishment are not the only ways to make people work, man will
direct himself if he is committed to the aims of the organization.
• If a job is satisfying, then the result will be commitment to the organization.
• The average man learns, under proper conditions, not only to accept but to seek
responsibility.
• Imagination, creativity, and ingenuity can be used to solve work problems by a
large number of employees.
• Under the conditions of modern industrial life, the intellectual potentialities of the
average man are only partially utilized.
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These assumptions are based on social science research which has been carried out, and
demonstrate the potential which is present in man and which organizations should
recognize in order to become more effective.
McGregor sees these two theories as two quite separate attitudes. Theory Y is difficult to
put into practice on the shop floor in large mass production operations, but it can be used
initially in the managing of managers and professionals.
In "The Human Side of Enterprise" McGregor shows how Theory Y affects the
management of promotions and salaries and the development of effective managers.
McGregor also sees Theory Y as conducive to participative problem solving.
It is part of the manager's job to exercise authority, and there are cases in which this is the
only method of achieving the desired results because subordinates do not agree that the
ends are desirable.
The situation in which employees can be consulted is one where the individuals are
emotionally mature, and positively motivated towards their work; where the work is
sufficiently responsible to allow for flexibility and where the employee can see her or his
own position in the management hierarchy. If these conditions are present, managers will
find that the participative approach to problem solving leads to much improved results
compared with the alternative approach of handing out authoritarian orders.
Once management becomes persuaded that it is under estimating the potential of its
human resources, and accepts the knowledge given by social science researchers and
displayed in Theory Y assumptions, then it can invest time, money and effort in
developing improved applications of the theory.
McGregor realizes that some of the theories he has put forward are unrealizable in
practice, but wants managers to put into operation the basic assumption that:
• Staff will contribute more to the organization if they are treated as responsible and
valued employees.
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Power is the ability to make things happen in the way an individual wants, either by self
or by the subordinates. The essence of power is control over the behavior of others
(French & Raven, 1962). Managers derive power from both organizational and individual
sources. These sources are called position power and personal power, respectively.
Personal power resides in the individual and is independent of that individual's position. .
1. Expertise,
2. Rational persuasion,
3. Reference.
Expert power is the ability to control another person's behavior by virtue of possessing
knowledge, experience, or judgment that the other person lacks, but needs. A subordinate
obeys a supervisor possessing expert power because the boss ordinarily knows more
about what is to be done or how it is to be done than does the subordinate. Expert power
is relative, not absolute.
However the table may turn in case the subordinate has superior knowledge or skills than
his/ her boss. In this age of technology driven environments, the second proposition holds
true in many occasions where the boss is dependent heavily on the juniors for
technologically oriented support.
Rational persuasion is the ability to control another's behavior, since, through the
individual's efforts; the person accepts the desirability of an offered goal and a viable way
of achieving it. Rational persuasion involves both explaining the desirability of expected
outcomes and showing how specific actions will achieve these outcomes.
Referent power is the ability to control another's behavior because the person wants to
identify with the power source. In this case, a subordinate obeys the boss because he or
she wants to behave, perceive, or believe as the boss does. This obedience may occur, for
example, because the subordinate likes the boss personally and therefore tries to do things
the way the boss wants them done. In a sense, the subordinate attempts to avoid doing
anything that would interfere with the pleasing boss-subordinate relationship.
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Followership is not based on what the subordinate will get for specific actions or specific
levels of performance, but on what the individual represents-a path toward lucrative
future prospects.
While environmental factors are forces outside the organization, which may act as
potential sources of stress due to uncertainties and threats that they create for any
organization and its members, factors within organization can also act as potential source
of stress. Together or singly they may create a tense and volatile working environment
which can cause stress for organizational members because the inability of individuals to
handle the pressures arising out of these sources.
1) Environmental factors:
2) Organizational factors:
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f. Individual factors:
g. These are factors in the employee’s personal life. Primarily, these
factors are family issues, personal economic problems, and
inherent personality characteristics.
h. Broken families, wrecked marriages and other family issues may
create stress at workplace as well.
i. Economic problems created by individuals overextending their
financial resources. Spending more than earnings stretches
financial positions, create debt situation leading to stress among
individuals.
j. A significant individual factor influencing stress is a person’s basic
dispositional nature. Over-suspicious anger and hostility increases
a person’s stress and risk for heart disease. These individuals with
high level of mistrust for others also cause stress for themselves.
k. Stressors are additive – stress builds up.
Individual Differences:
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Internals are likely to believe that they can have a significant effect on
the results.
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