Company : Reported Call Sr. No. Date Time 01.09.10 01.09.10 01.09.10 02.09.10 02.09.10 02.09.10 02.09.10 03.09.

10 03.09.10 04.09.10 06.09.10 06.09.10 06.09.10 06.09.10 08.09.10 08.09.10 08.09.10 08.09.10 08.09.10 09.09.10 09.09.10 09.09.10 09.09.10 09.09.10 09.09.10 13.09.10 13.09.10 13.09.10 20.09.10 20.09.10 20.09.10 20.09.10 21.09.10 21.09.10 21.09.10 21.09.10 21.09.10 11:25 11:50 3:15 11:40 12:00 4:25 7:45 10:50 12:30 1:00 1:05 6:05 6:30 6:50 11:00 12:20 12:50 3:20 7:35 11:20 12:05 1:30 2:30 2:45 7:45 11:40 12:30 3:15 11:10 10:00 12:25 7:00 10:50 11:15 11:30 2:30 3:35

: Saregama : Attended Completed Date Time Date Time 01.09.10 01.09.10 01.09.10 02.09.10 02.09.10 02.09.10 02.09.10 03.09.10 03.09.10 04.09.10 06.09.10 06.09.10 06.09.10 06.09.10 08.09.10 08.09.10 08.09.10 08.09.10 08.09.10 09.09.10 09.09.10 09.09.10 09.09.10 09.09.10 09.09.10 13.09.10 13.09.10 13.09.10 20.09.10 20.09.10 20.09.10 20.09.10 21.09.10 21.09.10 21.09.10 21.09.10 21.09.10 11:25 11:50 3:15 11:40 12:00 4:25 7:45 10:50 12:30 1:00 1:05 6:05 6:30 6:50 11:00 12:20 12:50 3:20 7:35 11:20 12:05 1:30 2:30 2:45 7:45 11:40 12:30 3:15 11:10 10:00 12:25 7:00 10:50 11:15 11:30 2:30 3:35 01.09.10 01.09.10 01.09.10 02.09.10 02.09.10 02.09.10 02.09.10 03.09.10 03.09.10 04.09.10 06.09.10 06.09.10 06.09.10 06.09.10 08.09.10 08.09.10 08.09.10 08.09.10 08.09.10 09.09.10 09.09.10 09.09.10 09.09.10 09.09.10 09.09.10 13.09.10 13.09.10 13.09.10 20.09.10 20.09.10 20.09.10 20.09.10 21.09.10 21.09.10 21.09.10 21.09.10 21.09.10 11:35 11:58 3:25 11:50 12:15 4:40 7:50 11:00 12:40 6:30 1:20 7:00 6:45 7:00 11:15 12:40 1:20 3:25 7:40 11:40 12:10 1:40 2:35 2:55 7:50 12:00 12:40 3:25 11:15 10:20 12:35 8:00 11:00 11:25 11:35 2:35 3:45

Down time (Mins) 10 mns 8 mns 10 mns 10 mns 15 mns 15 mns 5 mns 10 mns 10 mns 5:30 hrs 15 mns 55 mns 15 mns 10 mns 15 mns 20 mns 30 mns 5 mns 5 mns 20 mns 5 mns 10 mns 5 mns 10 mns 5 mns 20 mns 10 mns 10 mns 5 mns 20 mns 10 mns 1:00 hrs 10 mns 10 mns 5 mns 5 mns 10 mns

17.06.10

Call Report
: Month : User/Machine No. Mukesh Pandey Piyush Changiya Piyush Changiya Tufan Manna Bhaskar Guha Arunima Mitra Bhaskar Guha Piyush Changiya Piyush Changiya 7 users Deba Chakraborty Asish kumar ray Tapan Katu Sima Nath Piyush Changiya Tufan Manna Sima Nath Mukesh Pandey Group Auditor Mukesh Pandey Mukesh Pandey Sima Nath Tony Paul Mukesh Pandey Piyush Changiya PWC Auditor Dipendu Data care Tapas Noi Dibendu PWC Auditor Indra PWC Auditor Tapan Katu Mukesh Pandey Tufan Manna 01.03.2010 Problem Reported 7 page document has to be scanned 5 page document has to be scanned 2 page document has to be scanned Mail not working Properly(Hang) 9 page document has to be scanned Request to attached Pdf to his word document 1 page document has to be scanned Computer Restart when Microsoft Outlook open 2 page document has to be scanned Take backup of 7 users Request to connect his Laptop to Projector Burn two no. of data disk of Satish Poddar 15 page document has to be scanned 3 page document has to be scanned Computer Hang 15 page document has to be scanned 25 page document has to be scanned Request to transfer the folder to another user 2 page document has to be scanned Request to Provide a computer 2 page document has to be scanned Require to setup Request to connect the Headphone in her computer User can't read mail from his mailbox 1 page document has to be scanned Computer Restart when Microsoft Outlook open Request to connect the printer User Can't show the agreement Cheque send to data care Computer not started copy &scan 13 page document 33 page document has to be scanned Computer not started No Display in Monitor 1 page document has to be scanned 1 page document has to be scanned 9 page document has to be scanned Engineer Alok Alok Alok Alok Alok Alok Alok Alok Alok Alok Alok Alok Alok Alok Alok Alok Alok Alok Alok Alok Alok Alok Alok Alok Alok Alok Alok Alok Alok Alok Alok Alok Alok Alok Alok Alok Alok

Action Taken document scanned in pdf and mailed to user. document scanned in pdf and mailed to user. document scanned in pdf and mailed to user. delete the mail from Webmail & then open mailbox document scanned in pdf and mailed to user. attached Pdf to his word document document scanned in pdf and mailed to user. Re-plug the IDE cable because PST file load in another HDD document scanned in pdf and mailed to user. Take backup of 7 users connect his Laptop to Projector Burn two no. of data disk of Satish Poddar document scanned in pdf and mailed to user. document scanned in pdf and mailed to user. Clean the Rar file from Tmp folder & disable all startup items document scanned in pdf and mailed to user. document scanned in pdf and mailed to user. Transfer the folder to another user document scanned in pdf and mailed to user. Provide computer to Auditor document scanned in pdf and mailed to user. Connect the Headphone to his Computer Ironport block his mail so get the certificate from internet then show the mail document scanned in pdf and mailed to user. Re-plug the IDE cable because PST file load in another HDD connect the printer to user Re-plug the network cable so he can connect to the server & show the agreenment Cheque send to data care(23,776) Power not comeout from UPS so Change the UPS document copied & scanned in pdf and mailed to user. document scanned in pdf and transfer to user Pen drive. Re plug the Power cable Open the RAM from motherboard,Clean the RAM & re-insert document scanned in pdf and mailed to user. document scanned in pdf and mailed to user. document scanned in pdf and mailed to user.

Remarks completed completed completed completed completed completed completed completed completed completed completed completed completed completed completed completed completed completed completed completed completed completed completed completed completed completed completed completed completed completed completed completed completed completed completed completed completed

ANTIVIRUS
Sl.No Date 01.09.10 02.09.10 03.09.10 04.09.10 06.09.10 08.09.10 09.09.10 13.09.10 20.09.10 22.09.10 DAT version 6091 6092 6093 6094 6096 6098 6099 6104 6111 6113 Up Dated 102 100 102 78 100 94 96 103 100 101 Out Dated Total Client 0 145 1 145 0 145 1 145 2 145 0 145 1 145 0 145 2 146 2 146 Time 7:25 8:50 7:55 7:00 7:45 7:50 7:15 7:55 8:20 8:20

LOCATION NAME Puzhal Chowringee

circuit ID CHENN_NSP_CIR_4F86CC SALTL_2CHOW_CIR_3DEE0C

complain no. 136140810 136155092

complain date 08.09.10 08.09.10

complain time 12:07 3:05

completed date 08.09.10 08.09.10

completed time 3:30 4:20

downtime 3:23 hrs 1:15 hrs

Remarks Link Down

Backup Taken

BACKUP
Sl.no 2 3 4 5 6 7 8 9 11 12 13 14 15 16 18 19 20 21 22 23 User Asish Roy Debasish Mitra Dibyendu Mukherjeee Harsad Barde Indrajit Dey Mukesk Pandey Piyush Changia Anupriya bhatt Satish Podder Sima Nath Tpan Katu Kushal Roychowdhury Bhaskar Guha Tony Paul Dipanwita Das Tapas Tufan Pijush D.P Sir GB Day1 04.09.10 04.09.10 Day 2 11.09.10 11.09.10 Day3 18.09.10 18.09.10 18.09.10 18.09.10 18.09.10 18.09.10 18.09.10 Day4

04.09.10 04.09.10 04.09.10

11.09.10 11.09.10 11.09.10

04.09.10

11.09.10

18.09.10

04.09.10

11.09.10 11.09.10

18.09.10 18.09.10 18.09.10 18.09.10

Day5

Date 01.09.10 02.09.10 03.09.10

6:00 AM 18.319.8(L) 21.7(L) 20.1(L)24.3(R )

8:00 AM 22.0(L) 23.1(L) 23.2(R )25.4(L)

10:00 AM 23.3(L) 21.8 19.1(L)21.2(R )

12:00 PM 18.619.7(L) 23.3(L) 18.9(L)20.2(R )

2:00 PM

4:00 PM

18.4(R )19.8(L) 23.3(L) 27.6(L) 18.919.9(L) 18.9(R )20.0(L) 18.920.0(L)

6:00 PM 23.0(L) 19.1(L)20.0 19.4(R )20.4(L)

8:00 PM 24.3(L) 18.720.1(L)

10:00 PM 19.019.1(L) 18.9(R )20.3(L)

12:00 AM 20.2(L) 18.7(R )19.6(L)

2:00 AM 20.9(L) 18.4(R )19.9(L)

4:00 AM 21.4(L) 22.323.4(L)