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Virus protection CDs and other storage devices are checked automatically when they are inserted into any While you are at UH you can download free antivirus software for PCs from StudyNet: Click on the Help button at the top of your StudyNet Portal to connect to the Information
Hertfordshire Help and Support page. Click on Virus Protection (under Help and Support). Scroll down to F-Secure AntiVirus and follow the instructions. computer in any of the Universitys LRCs and disinfected wherever possible.
Problem solving
Unable to save or copy files onto the USB Drive? Check the write-protect slider on the drive (normally a small switch). Make sure the drive is not full. Make sure you are not trying to replace a file that is open or read-only. USB device cannot be stopped? Save and close the file(s) and retry. You may also have to exit the application before the device can be stopped. No drive letter assigned or no desktop icon shown by Macintosh? Unplug and reinsert the device. There may not be a suitable drive letter available (have you used drive letters for other purposes, or connected too many USBs?) If you would like a copy of this document in a different format please contact the Information Hertfordshire Helpdesk on +44(0)1707 284678 or ext 4678 or email helpdesk@herts.ac.uk November 12 Page 1 of 2
StudentStore This is a 2GB area of storage on the Novell server system. It is your personal space and can only be accessed by you. This is accessible either directly from your PC/Mac if you are logged onto the Novell network in the LRCs (drive U:\ on PCs) or via StudyNet if you are not logged in to Novell, e.g. on wireless network or at home. Accessing StudentStore From a Novell-connected PC: All PCs in the LRCs have drive letter U:\ automatically connected to your StudentStore when logged in to Novell. An icon for File Storage which links to your U:\ drive is provided on the Desktop, called Personal Storage. From an LRC Mac: An icon for your StudentStore area will appear on the dock at the bottom of your screen. It is the fourth icon from the right which looks like a briefcase. From StudyNet: You can access your StudentStore from StudyNet. Log in to StudyNet then click on the My Network Storage link in the Your Options box. Then click Login to My Network Storage. Web Access to StudentStore Use the UH-VPN service, which allows you to access services not normally available offcampus Type https://uhvpn.herts.ac.uk into your web browser and press Enter Type your username followed by @student (eg ab5cd@student) and enter your email password for UHVPN Click the Sign in button Click on StudentStore.
If you need further help please search the Self Help Guide list in StudyNet> Learning Resources or contact the Information Hertfordshire Helpdesk on +44 (0)1707 284678 Internal ext 4678 or email helpdesk@herts.ac.uk
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