Document ID: 253885

http://support.veritas.com/docs/253885

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When starting the MSSQL$BKUPEXEC service a ter a success u! restore "ith Inte!!igent Disaster #ecover$% using a &ac'u( that "as )one "ith Inte!!igent Image *(tion% the service ai!s to start+ Exact Error Message

Could not start the MSSQL$BKUPEXEC service on Local Computer. The Service did not return an error. This could e an internal !indo"s error or an internal service error. #$ the pro lem persists% contact &our s&stem administrator.
Details: After a successful restore of Intelligent isaster !ecover" #I !$% using a &ac'up that (as done (ith Intelligent Image )ption #II)$% the *+, data&ases are not restored properl". -hen starting the M**+,./012E3E4 service% the follo(ing error ma" occur: 54ould not start the M**+,./012E3E4 service on ,ocal 4omputer. 6he *ervice did not return an error. 6his could &e an internal -indo(s error or an internal service error. If the pro&lem persists% contact "our s"stem administrator.5 #7igure 8$. ,igure -

In addition% in the s"stem log of the Event 9ie(er% the follo(ing entr" ma" &e made: 56he /ac'up E:ec evice ; Media *ervice service depends on the M**+,./012E3E4 service (hich failed to start &ecause of the follo(ing error: <<=5 #7igure 2$. ,igure .

6o restore the *+, data&ases correctl"% follo( these steps: 8. )pen -indo(s E:plorer 2. /ro(se to 4:>2rogram 7iles>Microsoft *+, *erver>M**+,./012E3E4> ata 3. elete all ?.M 7 files and all ?., 7 files @. !ename the follo(ing files to the correct names: master$/i)r 01 master+m) mast!og$/i)r 01 mast!og+!) mo)e!$/i)r 01 mo)e!+m) mo)e!!og$/i)r 01 mo)e!!og+!) ms)&)ata$/i)r 01 ms)&)ata+m) ms)&!og$/i)r 01 ms)&!og+!) 5. *tart the 9E!I6A* /ac'up E:ec services normall". VERITAS Software has acknowledged that the above-mentioned issue is present in the current version(s of the product(s mentioned at the end of this article! VERITAS Software is committed to product "ualit# and satisfied customers!

VERITAS Software currentl# plans to address this issue b# wa# of a patch or hotfi$ to the current version of the software! %lease be sure to refer back to this document periodicall# as an# changes to the status of the issue will be reflected here! A link to the patch or hotfi$ download will be added to this document when it becomes available! %lease note that VERITAS Software reserves the right to remove an# fi$ from the targeted release if it does not pass "ualit# assurance tests! VERITAS& plans are sub'ect to change and an# action taken b# #ou based on the above information or #our reliance upon the above information is made at #our own risk!

Supplemental Material: *"stem: !ef.A

Euro(a: .23.342

escription (SS)*+,-.%E/E0 Service will not start after an I1R