Basic Concepts: Defects, DPMO, DPO, Rolled Throughput Yield (RTY); Principle of first time right; Cost of Poor

Quality Enterprise Wide Six Sigma Rollout - Project Selection and Prioritization Developing the Project Charter Capturing Voice of Customer (VOC) and its relevance Kano Model Study Customer delight factors Process Mapping using COPIS/SIPOC Model Basic Quality Tools: CTQ Matrix, Quality Function Deployment (QFD), FMEA (Failure Mode and effect Analysis), Fish bone diagram and Pareto Chart Failure Mode Effects Analysis (FMEA) Performance standards Defect, Unit and Opportunity CTQ Characteristics Characteristic, Unit of Measure, Target, Specification limit, Desired level of quality Data Collection Plan- Five Step Data collection Plan Measure Measurement Systems Analysis (MSA) using Variable Data Gage R&R Measurement System Characteristics: Tolerance; Precision; Accuracy; Linearity, Stability MSA for Destructive tests, Nested study and Crossed Gage R&R study Attribute Agreement Analysis with different type of Data like Nominal, Binomial and Ordinal Change Management Tools like A-RM-I, GRPI, Stakeholder Analysis, Elevator Speech, Threat and opportunity Application of Change Management tools in Six Sigma Projects Team Exercise on Change Management Tools Data Types: Discrete and Continuous Sampling plan and Sampling technique Basic Quality Tools: CTQ Matrix, Quality Function Deployment (QFD), FMEA (Failure Mode and effect Analysis), Fish bone diagram and Pareto Chart Process Capability Analysis: The Specification Limits (Double Sided; Single Sided) Extensive study on Process Capability Indices like Cp, Cpk, Cpm, Zst, Zlt, Zshift, ppm (DPMO) Baseline Sigma Capability- Zst and Zlt Z Calculator Tool and use of Z conversion table Normality Individual distribution Identification Box Cox and Johnson Transformation Normality Test - Anderson Darling Normality Test Z Calculation with Normal and Non Normal Data Z Calculation with Attribute and Continuous Data

Subjective Analysis Tools: QFD; Fishbone/Ishikawa Diagrams; Cause and Effects Matrix; Box Whisker Plots, Run Chart, Time series plot, Multi Variate Chart Subgroups and Sampling: Rational Subgroups; Other data sub grouping techniques Pareto Charts with class exercise using Minitab Correlation and Regression Linear regression, Logistic Regression, General Linear Model Hypothesis - Formation, Alpha and Beta Risks; Test of Means, Variances, Ratios Hypothesis Testing of One Y,X pair: Chi Square, ANOVA (Analysis of Variance) Analysis of Multiple Variables: Concept of Rational Sub grouping, ANOVA (Analysis of Variance) Case study on Hypothesis testing Concept of Statistical test flow chart Screen Potential Causes - Design of Experiments Significance of DOE (Design of Experiments) to causation DOE Terminology: Main Effects; Interactions; Factors; Settings; Factorial Designs; Degrees of Freedom Introduction to Factorial Design- Full and Fractional Factorial Factors and Output; DOE requirements; Setting up a DOE study understanding Alias Table Main Effects Plot; Interactions Plot, Pareto with Confidence Intervals, significance of Standardized effect Class Exercise: The Helicopter falling exercise, Group findings, DOE limitations revisited. Concept of Operating Parameters and Critical Elements Establish operating tolerances on Xs (When X is Continuous in Nature) Transfer function Y= mx + C MSA on Xs Determine Improved process capability Selection of SPC Charts (Attribute Data and Variable Data) Introduction to control charts Continuous and Discrete Data Discrete Data Control Charts (P, U, defects vs. defectives). Variable Data Control Charts (I-MR and X-Bar R) Mistake Proofing with Poka Yoke Developing Standard Operating Procedures Cost Benefit Analysis and Reporting - Linkages to profit and loss Designing an Implementation Plan Class Exercise on using Control Charts Capturing Project Learning/ Project Documentation Lessons Learned - documenting repeatable and replicable do's and don'ts on your project

D-M-A-I-C Recap (5 Phase of 6 Sigma) Class Exercise to Integrate learnings and presentation by Individual teams Black Belt Project Presentations Capturing Project Learning/ Project Documentation Lessons Learned Final Questions and Answers