2009 Town of Frisco

Community Survey

August 2009
Prepared by: Linda Venturoni
 Methodology

y Purpose of survey: Input from the community

{ 2009 – The Town of Frisco contracted with Venturoni Surveys &
Research, Inc. to survey three segments of the community (Voters,
Homeowners and Businesses). Random sampling techniques were
employed.
{ Trend analysis: Comparisons from 2003 and 2006 Frisco
Community Surveys

y Key Issues
{ Town services
{ Most important issues
{ Community trade-offs
{ Sense of community
{ Values
{ Community Assessment/Performance
 Survey Instrument & Methodology

Homeowners and Voters:

y 1st Mailing
{ Survey respondents received a letter in the mail encouraging
them to go on-line and fill out the survey. They were given the
web page and an identification number.
y 2nd Mailing
{ Anyone who did not respond to the 1st mailing, received a
reminder letter, survey form, and stamped, addressed return
envelope.
y The same survey instrument was used for both samples
y 115 questions total
 Survey Instrument & Methodology

Frisco Businesses:

y 1st e-mail
{ Business contacts received an e-mail inviting them to
participate in the survey. They were given an identification
number and a link to click on to go directly to the survey.
y Reminder e-mails
{ Anyone who did not respond to the 1st email, received up to
three reminder e-mails encouraging them to respond.
y The business survey had 17 questions total
 Three Surveys

Group: Sample Frame:

1. Homeowners – both County Assessor
Local and Second Homeowners Records
2. Local Residents – both Voter Registration List
Renters and Homeowners

3. Businesses Business e-mail list

 Return
2009 Town of Frisco Community Survey

Mail/Internet
Samples: Sample Mailed Delivered Returned % *Standard
Frame Error

County Assessor 3456 1410 1387 541 39.0% 3.87%

Voter Registration 1876 1447 1371 354 25.8% 4.70%

Total 2857 2758 895 32.5%

Internet

Business List 400 n/a n/a 161 40.3% 6.00%

Total Surveys Returned: 1,056

* 95% Confidence Level

 2009 Survey Responses

%
Responses 2003 2006 2009
2006-2009

Assessor 327 393 541 38%

*Full-time 84 112 59 -47%

Second HO 232 272 466 71%

Business 141 128 161 26%

Voter 162 215 354 65%

Total 630 736 1056 43%

 2009 Survey Responses

1st 2nd Total %

Mailing Mailing

Internet 546 131 677 64%

Paper
Survey 0 379 379 36%

Total 546 510 1056 100%

 Write-in Responses

104 pages of write-in comments

y Other: ___________
y #97. What makes you feel most proud about the Town of Frisco?
y #111. Please use this space to share any suggestions or
recommendations you have regarding the community:
y #115. Volunteer e-mail addresses:
y #5 Business: If you do not live in Frisco, why?
y #17 Business: Please use this space to share any suggestions or
recommendations you have regarding what the town can do to
enhance the business community.
y Impromptu write-in responses:
 Viewing the Results

y Voter Registration – Voter/Local (n=354)

y Assessor’s List
{ ALL (n=541)
{ Second Homeowner (n=466)
{ Full Time (FT) (n=59)
SURVEY RESULTS:
HOMEOWNER AND
VOTER RESPONDENTS
 4. Are you a …..

Voters

Full-time resident of Frisco

Second homeowner (for personal or rental use) in Frisco

Business owner/operator in Frisco

Other:

0 100 200 300 400

 5. Neighborhood

Voters

1. Northeast Frisco

2. Northwest Frisco

3. Central Frisco

4. South of Main Street

5. Do not live in Frisco

6. Other:

0 50 100 150
 6. Length of Residency

Voters

Less than one year

1-2 years
31%
3-5 years

6-10 years 24%

11-20 years 27%
21+ years 16%
Do not live in Frisco

0 20 40 60 80 100
 2009 Town of Frisco Community Survey
Most Important Issues

Assessor List
FT 2nd Home ALL Voter
n = 59 n = 466 n = 541 n = 354
Preservation of small town character 64.4% 81.7% 79.2% 64.7%
Cost of living 52.5% 29.7% 33.5% 56.5%
Affordable housing 49.2% 33.0% 35.1% 47.7%
Managing growth 47.5% 60.8% 58.7% 45.5%
Preservation of open space 49.2% 68.3% 64.7% 43.5%
Economic development 44.1% 30.2% 31.4% 40.7%
Loss of middle class 32.2% 14.7% 17.5% 38.1%
Environmental sustainability 28.8% 38.8% 36.6% 35.9%
Traffic congestion 18.6% 29.3% 27.7% 24.0%
Public transportation 22.0% 20.5% 20.6% 18.6%
Historic preservation 22.0% 25.0% 24.9% 18.1%
Water quality 11.9% 16.4% 15.6% 13.3%
Other: 13.6% 11.9% 12.1% 11.0%
Public safety 5.1% 8.8% 8.4% 8.5%
Child care 10.2% 0.9% 1.9% 8.2%
Air quality 6.8% 10.1% 9.9% 7.6%
Missing Cases 0.0% 0.4% 0.6% 0.0%

Numbers reflect frequency percentages 60-100%

50-59%
40-49%
 2009 Town of Frisco Community Survey
Issues/Values

Assessor List
FT 2nd Home ALL Voter
n = 59 n = 466 n = 541 n = 354
Appearance of town 90% 95% 95% 88%
Parks & trails 81% 95% 93% 85%
Scenic/visual quality 86% 94% 93% 85%
Sense of community 83% 74% 75% 85%
Wildfire mitigation 75% 76% 76% 77%
Environmental sustainability 72% 77% 76% 73%
Recreation opportunites 74% 85% 83% 73%
Open space areas 71% 87% 84% 70%
Job opportunities 50% 29% 33% 60%
Public safety 63% 68% 67% 60%
Economic development 58% 52% 53% 59%
Public transit services 53% 54% 54% 58%
Affordable housing 58% 34% 38% 57%
Traffic flow 49% 56% 55% 56%
Arts & Culture 54% 59% 58% 54%
Shopping opportunities 37% 42% 42% 34%
Parking 21% 30% 29% 31%
Affordable childcare 30% 7% 10% 24%

Numbers reflect the percent of respondents who rated 90-100%

the priority a 4 or 5 on a 5 point scale. 80-89%
(Not Important to Very Important) 70-79%
 2009 Town of Frisco Community Survey
$100

Assessor List
FT 2nd Home ALL Voter
n = 59 n = 466 n = 541 n = 354
Economic development $14.55 $12.22 $13.54 $14.80
Affordable housing $16.07 $10.17 $12.86 $16.42
Recreational amenities $16.82 $22.44 $21.71 $17.91
Open space areas $15.47 $18.42 $17.83 $13.47
Special events/festivals $13.64 $13.30 $13.40 $14.54
Environmental sustainability $12.00 $14.53 $14.15 $12.68
Tourism marketing $11.00 $8.79 $9.28 $10.52
Total $99.55 $99.88 $102.78 $100.34

1st Choice
2nd Choice
3rd Choice
28. How do you find out about Town events and
issues?

Voters

Summit Daily News

Summit County Journal
Denver Post
Denver TV news
Town website (townoffrisco.com)
Local radio stations (KYSL, KSMT, KSKE, KTUN, KCMV)
KBCO
KUNC
TV ads
RSN TV, Channels 13 and 16
SCTV, Channel 10, local government
Town brochures and box holder mailings
Word of mouth
Posters/flyers
Frisco/Copper Information Center
Banners across Summit Blvd
Frisco Pulse (business e-mail)
Other:

0 100 200 300 400

 2009 Town of Frisco Community Survey
Special Events

Assessor List
FT 2nd Home ALL Voter
n = 59 n = 466 n = 541 n = 354
July Fourth Parade, Music and/or Fireworks 93% 94% 94% 92%
Barbecue Challenge 81% 67% 69% 91%
Town Clean-Up Day 86% 57% 61% 86%
Music on Main 68% 68% 68% 74%
Trick or Treat on Main Street 58% 24% 28% 58%
Music in the Park 68% 73% 71% 55%
Tubbs Romp to Stomp Out Breast Cancer 49% 21% 24% 41%
Run the Rockies 44% 32% 34% 35%
Vettes on the Rockies 25% 36% 36% 32%
Main Street Easter Egg Hunt 36% 18% 20% 29%
Avon Breast Cancer Walk 27% 26% 27% 28%
Founders' Day 34% 25% 26% 24%
Canine 4k 32% 16% 18% 22%
Beetlefest 14% 13% 13% 22%
Town of Frisco/Chamber Mixer (August) and/or Chili
Cook-off (December) 14% 24% 23% 21%
Spontaneous Combustion Community Bonfire 19% 9% 10% 20%
Visits with Santa in the Historic Park 25% 16% 18% 20%
Gold Rush 27% 11% 13% 19%
State of Town Breakfast 20% 15% 16% 18%
America's Cup Flyfishing 14% 14% 14% 14%
Frisco Cyclecross 17% 12% 12% 13%

Numbers reflect frequency responses 80-100%

60-79%
40-59%
 2009 Town of Frisco Community Survey
Town Ratings

Assessor List
FT 2nd Home ALL Voter
n = 59 n = 466 n = 541 n = 354
Snow removal 93% 91% 91% 88%
Marina amenities 89% 74% 76% 81%
Frisco Historic Park 80% 78% 78% 81%
Tap water service 91% 82% 83% 80%
Paved pathway 77% 85% 84% 79%
Main Street ambience 83% 84% 84% 78%
Condition of streets 86% 80% 80% 77%
Public landscaping 88% 76% 78% 76%
Nordic center facilities 84% 77% 77% 76%
Police services 72% 79% 78% 66%
Recreation programs 59% 59% 58% 63%
Satisfaction 67% 69% 69% 61%
Customer service 72% 52% 54% 50%
Gathering feedback 51% 55% 55% 48%
Information dissemination 51% 42% 43% 48%
Town council 50% 35% 37% 43%
Effective future planning 33% 44% 42% 39%
Frisco's channel 10 programming 45% 43% 41% 31%
Building permit process 20% 25% 24% 26%

Numbers reflect the percent of respondents who rated 80-100%

the priority a 4 or 5 on a 5 point scale. 70-79%
(Very Poor to Very Good) 60-69%
 2009 Town of Frisco Community Survey
Change in Town Ratings 2006-2009

2009-2006
2006 2009 Difference
Voter Voter Voter
n=215 n = 354 n = 354
Tap water service 86% 80% -6%
Public landscaping 80% 76% -4%
Condition of streets 78% 77% -1%
Police services 66% 66% 0%
Snow removal 87% 88% 1%
Frisco's channel 10 programming 29% 31% 2%
Main Street ambience 76% 78% 2%
Customer service 47% 50% 3%
Nordic center facilities 71% 76% 5%
Recreation programs 58% 63% 5%
Building permit process 21% 26% 5%
Paved pathway 73% 79% 6%
Frisco Historic Park 75% 81% 6%
Town council 27% 43% 16%
Marina amenities 61% 81% 20%
 2009 Town of Frisco Community Survey
Sense of Community

Assessor List
FT 2nd Home ALL Voter
n = 59 n = 466 n = 541 n = 354
Frisco Residents and I value the same
things 53% 60% 60% 57%
I am aware of the current issues the
town leaders are facing 65% 33% 37% 61%
It is very important to me to be a part of
the Frisco community 81% 49% 53% 76%
If there is a problem in this community,
residents can get it solved 58% 44% 45% 51%

Numbers reflect the percent of respondents who rated 80-100%

the statement a 4 or 5 on a 5 point scale. 70-79%
(Disagree to Agree) 60-69%
Trade-offs #1
Trade-offs #2
Trade-offs #3
 2009 Town of Frisco Community Survey
Main Street Current Conditions

Assessor List
FT 2nd Home ALL Voter
n=59 n=466 n=541 n=354
Pedestrian crosswalks 75% 75% 75% 82%
Landscaping 79% 71% 72% 78%
Banners & decorations 73% 76% 75% 77%
Signage 77% 72% 72% 76%
Sidewalks 68% 76% 74% 75%
Street lights 76% 67% 67% 71%
Parking spaces 70% 62% 62% 63%
Benches/bike racks 56% 53% 53% 56%

Numbers reflect the percent of respondents who rated 80-100%

the conditions a 4 or 5 on a 5 point scale. 70-79%
(Very Poor to Very Good) 60-69%
 72. Registered Voter

Voters

400

300

200

100

0
Yes No
73. Do you own the home you currently live in?

Voters

300
250
200
150
100
50
0
Own Rent
 74. Family Status:

Voters

Single, no children
Single, with children
Single, children no longer at home
Couple, no children
Couple, with children
Couple, children no longer at home
Other

0 50 100 150
 75. Age

Voters
80

60

40

20

0
under 20 20-24 25-34 35-44 45-54 55-64 65-74 75 or older
 76. Gender

Voters

200
150
100
50
0
Male Female
 77. Level of Education

Voters

Less than 9th grade

9th to 12th grade, no diploma
High school graduate or GED
Some college, no degree
Associate's degree
Bachelor's degree
Graduate or professional degree

0 50 100 150
 78. Employment Status:

Voters

Part-time employed
Full-time employed
Retired
Looking for work
Self employed
Work more than one job
Other

0 50 100 150
79. If employed, in which community is your primary
job located?

Voters

Frisco area
Dillon area
Silverthorne area
Breckenridge area
Copper Mountain area
Keystone area
Work at home
Work outside Summit County
Other:

0 50 100 150
 80. Annual Household Income:

Voters

$0-14,999
$15,000 - 34,999
$35,000 - 49,999
$50,000 - 74,999
$75,000 - 99,999
$100,000 - 149,999
$150,000 -199,999
$200,000 - 299,999
$300,000 - $499,999
$500,000 - $999,999
$1,000,000+

0 20 40 60 80
 2009 Town of Frisco Community Survey
Assessment

Assessor List
FT 2nd Home ALL Voter
n = 59 n = 466 n = 541 n = 354
Appearance of town 88% 88% 88% 86%
Scenic/visual quality 79% 84% 84% 85%
Parks and trails 91% 90% 89% 84%
Recreation 84% 88% 87% 83%
Public transit services 78% 75% 75% 77%
Public safety 79% 81% 80% 77%
Open space areas 53% 61% 61% 65%
Sense of community 59% 69% 68% 60%
Parking 57% 54% 54% 55%
Wildfire mitigation 51% 37% 39% 44%
Traffic flow 54% 49% 50% 43%
Arts and culture 29% 52% 50% 41%
Environmental sustainability 38% 47% 46% 41%
Shopping opportunities 36% 47% 45% 39%
Economic development 27% 31% 31% 29%
Affordable childcare 18% 8% 9% 15%
Job opportunities 16% 9% 10% 10%
Affordable housing 13% 8% 8% 9%

Numbers reflect the percent of respondents who rated 90-100%

the performance of the item 4 or 5 on a 5 point scale. 80-89%
(Very Poor to Very Good) 70-79%
 2009 Town of Frisco Community Survey
Scattergram Data

Value Assessment Difference

Voter Voter Voter
n = 354 n = 354 n = 354
Parking 31% 55% 24%
Public transit services 58% 77% 19%
Public safety 60% 77% 17%
Recreation opportunities 73% 83% 10%
Shopping opportunities 34% 39% 5%
Scenic/visual quality 85% 85% 0%
Parks & trails 85% 84% -1%
Appearance of town 88% 86% -2%
Open space areas 70% 65% -5%
Affordable childcare 24% 15% -9%
Traffic flow 56% 43% -13%
Arts & Culture 54% 41% -13%
Sense of community 85% 60% -25%
Economic development 59% 29% -30%
Environmental sustainability 73% 41% -32%
Wildfire mitigation 77% 44% -33%
Affordable housing 57% 9% -48%
Job opportunities 60% 10% -50%
 2009 Town of Frisco Community Survey
Change in Values 2006-2009

2006 2009 2009-2006

Value Value Difference
Voter Voter Voter
n = 215 n = 354 n = 354
Public safety 74% 60% -14%
Open space areas 82% 70% -12%
Traffic flow 64% 56% -8%
Affordable childcare 31% 24% -7%
Recreation opportunities 80% 73% -7%
Scenic/visual quality 90% 85% -5%
Parks & trails 90% 85% -5%
Shopping opportunities 36% 34% -2%
Public transit services 60% 58% -2%
Arts & Culture 55% 54% -1%
Sense of community 85% 85% 0%
Parking 30% 31% 1%
Appearance of town 85% 88% 3%
Affordable housing 51% 57% 6%
Wildfire mitigation 69% 77% 8%
Economic development 46% 59% 13%
Job opportunities 45% 60% 15%
 2009 Town of Frisco Community Survey
Change in Assessment 2006-2009

2006 2009
Assessment Assessment Difference
Voter Voter Voter
n = 215 n = 354 n = 354
Job opportunities 24% 10% -14%
Recreation opportunities 89% 83% -6%
Sense of community 64% 60% -4%
Shopping opportunities 43% 39% -4%
Economic development 31% 29% -2%
Parking 56% 55% -1%
Scenic/visual quality 86% 85% -1%
Public safety 77% 77% 0%
Wildfire mitigation 43% 44% 1%
Parks & trails 82% 84% 2%
Affordable childcare 12% 15% 3%
Affordable housing 4% 9% 5%
Appearance of town 80% 86% 6%
Traffic flow 37% 43% 6%
Open space areas 58% 65% 7%
Arts & Culture 28% 41% 13%
Public transit services 64% 77% 13%
 Shopping:

Voters Groceries

Frisco
Breckenridge
Dillon
Silverthorne
Unincorporated
Denver Metro
Mail-Order/Internet
None of the above

0 50 100 150 200 250 300

 Shopping:

Voters Medical Care

Frisco
Breckenridge
Dillon
Silverthorne
Unincorporated
Denver Metro
Mail-Order/Internet
None of the above

0 50 100 150 200 250 300

 Shopping:

Voters Clothing

Frisco
Breckenridge
Dillon
Silverthorne
Unincorporated
Denver Metro
Mail-Order/Internet
None of the above

0 50 100 150 200

 Shopping:

Voters Sports/Recreational Equip.

Frisco
Breckenridge
Dillon
Silverthorne
Unincorporated
Denver Metro
Mail-Order/Internet
None of the above

0 50 100 150
 Shopping:

Voters Office Supplies

Frisco
Breckenridge
Dillon
Silverthorne
Unincorporated
Denver Metro
Mail-Order/Internet
None of the above

0 50 100 150
 Shopping:

Voters Hardware/building supplies

Frisco
Breckenridge
Dillon
Silverthorne
Unincorporated
Denver Metro
Mail-Order/Internet
None of the above

0 50 100 150 200 250

 Shopping:

Voters Home Furnishings

Frisco
Breckenridge
Dillon
Silverthorne
Unincorporated
Denver Metro
Mail-Order/Internet
None of the above

0 50 100 150 200

 Shopping:

Voters Appliances

Frisco
Breckenridge
Dillon
Silverthorne
Unincorporated
Denver Metro
Mail-Order/Internet
None of the above

0 50 100 150
 Shopping:

Voters Entertainment/restaurants

Frisco
Breckenridge
Dillon
Silverthorne
Unincorporated
Denver Metro
Mail-Order/Internet
None of the above

0 100 200 300 400

110. In general, do you think Frisco is headed in the:

Voters

250

200

150

100

50

0
Right direction Wrong direction Other:
SURVEY RESULTS:
2nd HOMEOWNERS:
 2009 Town of Frisco Community Survey
Current use of second home property

2003 2006 2009

Frisco Frisco Frisco
2nd 2nd 2nd
Homeowners Homeowners Homeowners
n=232 n=272 n=466
Owner, friends and family use 48% 48% 52%
Part time rental 25% 25% 23%
Owner use only 27% 30% 34%
Full time rental 10% 10% 6%
Other 2% 2% 1%
Corporate use 1% 0% 0%
No use 0% 0% 0%
 2009 Town of Frisco Community Survey
Future use of second home property

2003 2006 2009

Frisco Frisco Frisco
2nd 2nd 2nd
Homeowners Homeowners Homeowners
n=232 n=272 n=466
Increase my personal use of the residence/property 63% 62% 48%
Maintain current use 28% 29% 43%
Increase use by friends and family 32% 30% 23%
Use the residence as a part time rental unit 13% 11% 7%
Retire to the area and use as retirement residence 16% 18% 13%
Renovate the residence 7% 14% 9%
Sell the residence/property 5% 4% 5%
Use the residence as a full time rental unit 3% 4% 2%
Become a full time resident 10% 13% 7%
Decrease current use 10% 0% 0%
Other: 2% 2% 1%
SURVEY RESULTS:
BUSINESS SURVEY
 Do you live in Frisco?

Business

150

100

50

0
Yes No
 If no, where do you live?

Business

Breckenridge
Dillon
Silverthorne
Unincorporated Summit County
Grand County
Park County
Denver Front Range
Other

0 10 20 30 40 50
 What type of business?

Business

Automotive service
Building construction/maintenance
Food and beverage establishment
Health/medical service
Lodging
Personal Service
Professional Services
Real Estate/Property Management
Recreation Services
Retail
Other:

0 10 20 30 40 50
 Business Location:

Business

1. Main Street area (includes Galena & Granite streets, etc.)

2. Summit Boulevard area (includes Ten Mile Drive, etc)

3. Operate out of home location

4. Other:
 Business: Own or rent?

Business

150

100

50

0
Own Rent
How long have you operated your business in
Frisco?

Business

Less than one year

1-2 years

3-5 years

6-10 years

11-20 years

21+ years

0 10 20 30 40
 Where do employees reside?

Business

Frisco
Breckenridge
Dillon
Silverthorne
Unincorporated Summit County
Grand County
Park County
Lake County
Other

0 20 40 60 80
How many employees (peak season)?

Business
100

80

60

40

20

0
0-3 4-9 10-19 20-29 30+
In the near future (3-5 years) do you anticipate…

Business

adding to your number of employees

cutting back on your number of employees

maintaining the same number of employees

Other:

0 20 40 60 80 100
 Biggest Challenges to Business

Business

Inadequate sales
Marketing costs
Competition with the Internet
Competition with Silverthorne/Dillon
Competition with Breckenridge
Competition with Denver/Front Range
High cost of doing business
Business location
Employee recruitment/retention
Business taxes
Tourism fluctuations
Parking
Cost of employee health benefits
Lack of affordable housing for employees
Other:

0 20 40 60 80 100
 Preferred Public Investments

Business

Streamlined permitting

Financial assistance

Increased flexibility in town regulations

Town-financed marketing and promotion

Physical improvements to Town-owned property

Transit system (in-town)

Other:

0 20 40 60 80
Why operate your business in Frisco?

Business

Close to home
Income generation
Close to recreational amenities
Quality of life
Good business opportunities
Proximity to Interstate 70
Proximity to large resort(s)
Central location in Summit County
Seasonal diversity
Potential for growth
Other

0 50 100 150
CONCLUSIONS AND
RECOMMENDATIONS
 Most Important Issues

There is agreement from locals on the

“most important issues” that will facing
Frisco in the next five years

1. Preservation of small town character

2. Cost of living
3. Affordable housing
4. Managing growth
5. Preservation of open space
6. Economic development

Local Residents: Voters and Full-time homeowners

 Values

There is agreement from locals on values

y Appearance of town
y Parks & trails
80’s
y Scenic/visual quality
y Sense of community

y Wildfire mitigation
y Environmental sustainability
70’s
y Recreation opportunities
y Open space areas

Local Residents: Voters and Full-time homeowners

 $100

There is agreement on the allocation of

the $100

y Recreational amenities
y Affordable housing
y Economic development
y Open space areas

Local Residents: Voters and Full-time homeowners

 Assessment

Problem areas identified:

y Job opportunities (-50%)

y Affordable housing (-48%)
y Wildfire mitigation (-33%)
y Environmental sustainability (-32%)
y Economic development (-30%)
y Sense of community (-25%)
 Assessment

Exceeding expectations:

y Parking (24%)
y Public transit services (19%)
y Public safety (17%)
y Recreation opportunities (10%)
 Direction

Agreement that the town is going

in the right direction:

Right direction:
{ Voters 73%
{ Full-timehomeowners 75%
{ 2nd homeowners 86%
 Business Survey

Agreement on public investments that

would be beneficial to businesses:

y Town financed marketing and

promotion
y Increased flexibility in town
regulations
y Physical improvements to town
owned property (i.e. streets,
sidewalks, public facilities)
Conclusions & Recommendations

y Use the results

y Review the write-in responses
y Share the information
y Future Surveys: Trend analysis
{ Testing of strategies
{ Questions retained for consistency

{ New questions added

 Survey Results on-line

y Write-in responses
y Full Survey Findings
y PowerPoint presentation
y Spreadsheet Analysis
y Cross-tab analysis
y Interactive slides
y Summary Report
y 100+ pages
y What makes you feel
most proud about the
Town of Frisco?
y Suggestions and
recommendations
y Complaints and
compliments
y Additional details to
responses
y Suggestions from the
business community
www.townoffrisco.com