Fernanda Williams

5471 Vineland Road Apt. 7303 Orlando, FL 32811 (386) 965-7685 f.williams@knights.ucf.edu

Objective
To obtain an internship where I can learn more about the field of public relations, by putting in practice all the knowledge I am acquiring while pursuing my degree.

Highlights
Bilingual in Portuguese Advanced Spanish Skills Microsoft Office Suite Expert

Experience
Professional Teller Bank of America Corp. - Orlando, FL Jul 2010 to Present Apply great customer service to all clients Process transactions involving cash, checks, foreign currency, and consignment items Explain, advise on and promote bank products and services to customers Received a Bronze Award for outstanding performance in 2011 Public Relations Intern Hopes View, Nonprofit Orlando, FL Jan 2013 to Jul 2013 Assisted with event planning and funding Developed and managed social media platforms such as Facebook, Twitter and Instagram Published a feature article in The Navigator, a local magazine in Orlando Front Desk Agent The Peabody Orlando Hotel Orlando, FL Dec 2009 to Dec 2010 Checked guests in and out of the hotel Applied customer service to guests meeting the high standards of the Peabody Service Excellence Collected payment in cash, credit cards, traveller checks and personal or business checks Responsible for upselling rooms to guests to increase hotel revenue Received the Rookie of the Year Award for bringing more than $5,000 in new revenue for the hotel Sales Associate AP Bags USA Orlando, FL Presented the brands Mandarina Duck and Francesco Biasia to our clients Sold merchandise varying from luxury hand bags to luxury luggage Practiced teamwork to meet store sales goal Provided great customer service Oct 2009 to Mar 2010

Entertainment Character Nickelodeon Family Suites Orlando, FL Entertained and interacted with guests Performed dances and shows for kids of all ages and their families Applied guest service skills

Jun 2009 to Dec 2009

Sales Associate Macys Inc. - Orlando, FL Jun 2009 to Nov 2009 Handled money for purchases and balanced the register at the end of the day Assisted customers with their shopping experience Maintained the cleanliness of the store Teacher Park Idiomas - Brazil Mar 2008 to Mar 2009 Taught English to business professionals and executives Trained potential teachers to fulfill the methods of the school Resolved any conflicts between teachers, clients and the company Organized meetings with teachers to relay information about the company

Sales Associate Quiet Flight Surf Shop Orlando, FL Jul 2006 to Dec 2006 Provided customer service Maintained the organization of all merchandise Gained recognition and bonuses from store managers for meeting weekly goals of $10,000 Attraction Attendant Universal Studios Inc. - Orlando, FL Practiced guest service skills Made sure guests followed safety standards Worked with other team members in the operation of the attraction

Dec 2005 to May 2006

Education
Bachelor of Arts, Advertising/Public Relations University of Central Florida Orlando, FL Minor Writing and Rhetoric Associate of Arts Valencia College - Orlando, FL Member, Phi Theta Kappa Honor Society High School Diploma Colegio Arnaldo Brazil May 2014

Dec 2011

Dec 2003