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Please refer to this before submitting a remedy ticket. If your question is not answered below, please
submit a remedy to Engineering Applications Support Group.
CONTENTS
SECURITY .................................................................................................................................................................................. 3
1.
2.
For all of the following errors, security roles are missing See 2a or 2b for Solutions ................................................. 3
Error when processing your request .................................................................................................................................... 3
Missing Universal Worklist, Time Sheet Recording or CATS Reporting tabs in the portal ..................................... 3
Error Message: You do not have the appropriate permissions to create a project in SAP. ............................................. 4
Error Message: You do not have access to SAP at this time. .......................................................................................... 4
Solution: Assign appropriate SAP roles and AD groups based on their job responsibility (see lists below) ....................... 4
User receives error 'Data entry profile ESS does not exist ............................................................................................ 6
Solution: Add CVR parameter to users profile .................................................................................................................... 6
2.
3.
User unable to enter time against a specific project mark number; Error message "Enter a work center and a plant" ... 9
Solution: Add work center and plant to the network activity in CJ20N. ............................................................................. 9
2.
3.
4.
5.
Error "MRP controller PRS does not exist in plant XX (check entry)" when Creating Project in CMT ...................... 11
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Solution: Send email to "SCSAP COE" mailbox (supply chain logistics planning) to have them create the MRP
controller in the appropriate plant. ..................................................................................................................................... 11
6.
This time sheet contains errors. You cannot save. Create a master record for (cost center)/(activity) ....................... 12
Solution: Verify User has Entered Correct Cost Center and Activity Type...................................................................... 12
2.
2.
2.
ADMINISTRATION ................................................................................................................................................................. 16
1.
2.
3.
MISCELLANEOUS .................................................................................................................................................................. 18
1.
2.
3.
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SECURITY
1. MISSING BOX OF MARK NUMBERS ON BUILD TEAM SCREEN
SOLUTION: ADD USER TO AD GROUP GENMILLS\ROLE_ENGINEERING_CATS
2. FOR ALL OF THE FOLLOWING ERRORS, SECURITY ROLES ARE MISSING SEE 2A OR 2B FOR SOLUTIONS
ERROR WHEN PROCESSING YOUR REQUEST
MISSING UNIVERSAL WORKLIST , TIME SHEET RECORDING OR CATS REPORTING TABS IN THE PORTAL
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ERROR MESSAGE: YOU DO NOT HAVE THE APPROPRIATE PERMISSIONS TO CREATE A PROJECT IN SAP.
SOLUTION: ASSIGN APPROPRIATE SAP ROLES AND AD GROUPS BASED ON THEIR JOB RESPONSIBILITY (SEE LISTS BELOW)
Remember that a user can have more than one of the following responsibilities. Contact your LSA to verify that you have all
of the necessary roles for your responsibilities.
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Engineer
ZER100_COS_CATS_TIME_END_USER
ZER100_COS_CATS_TIME_APPROVER
ZER100_COS_CATS_TIME_REPORTING
CUP: ZGMI_CATS_END_USER_CATS001
CUP: ZGMI_CATS_TIME_APPR_CATS002
Finance
ZER100_COS_CATS_TIME_REPORTING
CUP: ZGMI_CATS_GENERAL_USER_CATS001
USER SETUP
1. USER RECEIVES ERROR 'DATA ENTRY PROFILE ESS DOES NOT EXIST
SOLUTION: ADD CVR PARAMETER TO USERS PROFILE
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In SAP click in upper left address bar, enter /nsu3 and click on green checkmark
Click on Parameters tab and navigate down to the first empty field. Enter the Parameter ID and Parameter Value
information highlighted below Click on the Save icon at top of screen.
Engineers should have the parameter set to ZENG_ACT.
Administrators using the $40/hour rate should add the parameter value ZENG_ADM.
Note that Short Description field will auto populate.
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In SAP click in upper left address bar, enter /nsu3 and click on green checkmark
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Click on Parameters tab and navigate down to the first empty field. Enter the Parameter ID and Parameter Value
information highlighted below Click on the Save icon at top of screen.
Engineers should have the parameter set to ZENG_ACT.
Administrators using the $40/hour rate should add the parameter value ZENG_ADM.
Note that Short Description field will auto populate.
PROJECT SETUP
1. USER UNABLE TO ENTER TIME AGAINST A SPECIFIC PROJECT MARK NUMBER; ERROR MESSAGE
"ENTER A WORK CENTER AND A PLANT"
SOLUTION: ADD WORK CENTER AND PLANT TO THE NETWORK ACTIVITY IN CJ20N.
Cause: Network activity is not set up correctly in CJ20N.
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Cause: Mark numbers must be created, enabled and then assigned on an individual basis. One or more of these
steps did not occur for your mark number
Enable Mark Number OPL: https://gmiportal.generalmills.com/tc/eng/exteng/train/WSS_Workspace_Members/CATSEnable-Mark-Numbers.docx
Assign Mark Number OPL: https://gmiportal.generalmills.com/tc/eng/exteng/train/WSS_Workspace_Members/CATS-TimeAssign-Mark-Numbers-OPL.docx
If these OPLs do not solve the problem, send a remedy ticket to the Engineering Applications Support group.
5. ERROR "MRP CONTROLLER PRS DOES NOT EXIST IN PLANT XX (CHECK ENTRY)" WHEN CREATING
PROJECT IN CMT
SOLUTION: SEND EMAIL TO "SCSAP COE" MAILBOX (SUPPLY CHAIN LOGISTICS PLANNING) TO HAVE THEM CREATE THE
MRP CONTROLLER IN THE APPROPRIATE PLANT.
Once the MRP controller has been created, the project can be created in CMT.
USER DOES NOT HAVE THE CORRECT COST CENTER /ORG HIERARCHY
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This can be checked with the PA20 transaction. HR data is updated from HRP on a weekly basis, and all changes to org
hierarchy & personnel records should be initiated by HR (except the 315 record, which is maintained by Engineering
Support).
DATA ENTRY
1. THIS TIME SHEET CONTAINS ERRORS. YOU CANNOT SAVE. CREATE A MASTER RECORD FOR (COST
CENTER)/(ACTIVITY )
SOLUTION: VERIFY USER HAS ENTERED CORRECT COST CENTER AND ACTIVITY TYPE
If both the cost center and activity type are correct, create a remedy ticket with a screenshot that will be sent to the SAP
Projects Orders team.
Cause: Your cost center hasn't been set up for the activity type that you used (ENG/ENGADM/ENGOFF).
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SYSTEM SETUP
1. TIME GOING AGAINST THE WRONG COST CENTER
SOLUTION: CHECK TYPE OF TIME (ENG VERSUS ENGOFF) AND PROJECT TYPE (EXPENSE VERSUS CAPITAL ) TO MAKE
SURE CORRECT ENTRIES ARE BEING MADE
If the project is a capital project and the time being entered is ENG, the time should be charged against the responsible cost
center for the WBS element of the project.
If the project is a capital project and the time being entered is ENGOFF, the time should be charged against the cost center
of the employee.
If the project is an expense project, the time should be charged against the cost center of the employee. NOTE: Only
ENGOFF time should be charged against expense projects.
Enter the cost center in question and click the execute button.
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Confirm there is an entry in the table for each activity type (typically ENG and ENGOFF) for the current fiscal year.
If there are no entries, enter a Help Desk ticket requesting the cost center be set up in KP26 for the fiscal year. You will
need to provide the Help Desk with the cost center, activity type(s) and rate. Have the ticket assigned to the Projects
Orders Team.
PROCESS ISSUES
1. CATS TIME NOT SHOWING UP IN CAPITAL PROJECT
SOLUTION: CONFIRM TIME HAS BEEN APPROVED
Only approved time will settle to the project. Confirm time is in approved status (status code 30) using transaction CADO.
All CATS approvers have access to this transaction.
Enter Personnel Number for person who has time in question. Click in the Personnel Number field then click the detail
button to search for a personnel number by name.
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Select a radio button for reporting period to narrow the time period in which to search.
Execute transaction.
Time should be in a status 30 to be settled to a project.
Click on the Expand Tray icon (highlighted below) to display the contents of the UWL.
ADMINISTRATION
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In the event you try and change one and it gives you an error that the project is closed, make a note of that entry and
contact the Help Desk (send request to Projects Orders team) to do further research into that item.
Project Costs Time shows after it has been transferred via CAT5/CAT7
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MISCELLANEOUS
1. USER IS LOCKED OUT BY THEIR OWN ID
SOLUTION: CLOSE OUT ALL SAP RELATED WINDOWS , INCLUDING SAP PORTAL FOR 20 MINUTES
If the message appears again, contact the help desk.
3. CATS EMAIL:
SOLUTION: THERE IS NO SOLVE
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Cause: Your plant chose not to enter non-capital time, and there was a week where you didn't submit any capital hours to
the CATS system.
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