Register Number : Name of the Candidate :

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M.B.A. DEGREE EXAMINATION, 2011
( SECOND YEAR ) ( PAPER - IX )

210. HUMAN RESOURCE MANAGEMENT ( Common with M.B.A. Three Year Programme ) May ] [ Time : 3 Hours Maximum : 75 Marks SECTION A (5 3 = 15)

Answer any FIVE questions. All questions carry equal marks. Write short notes on: 1. (a) Personnel manager. (b) Job instruction training. (c) Unsolicited application. (d) Simulation. Turn Over

2 (e) Performance appaisal. (f) Incentives. (g) Fringe benefits. (h) Quality of work life. SECTION B (3 10 = 30)

7 !"#$ %$ & '$ ()*+,$ -.+$ / (1 15 = 15)

Answer any THREE questions. All questions carry equal marks. 2. Explain the importance of Human Resource Management. 3. Elucidate the factors influencing Recruitment? 4. What is the need for training? Are the training facilities in India adequete? Explain. 5. What are the essentials of a sound Promotion policy? 6. What is meant by QWL? Briefly describe the scope.

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5 personnel director is law and that supervisors violate his suggestion at the risk of transfer of discharge. Questions : 1. Do you see any line-staff conflict in this case? Is the personal director having right to transfer the superintendent?

of shop rules. The most recent grievance, which almost results in a strike concerned a two-week lay-off he had given to a man for loafing on the job caught smoking in a washroom, the man had insisted, it was a common being charged.

The union won the case and the employee received two weeks pay back for the unsatisfied lay-off. This was just one of a series of such instances. To date, the finishing department has had two wild-cat strikes and several slow downs. It is common knowledge in the company that the personnel director has had several

2.

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discussions with this superintendent about his handling of disciplinary problems and his dealing with the union. The plant manager is concerned about maintaining out put levels. Competition is severe and stoppages impair the companys, ability to fill orders. For this reason, it is

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decided to transfer the superintendent for a considerably less important job. Transfer is a direct result of his failure to follow good personnel practice. Word quickly spreads through the organisation that the word of the

6 't/ !JC*;$ 8HZ2 !"#$ %$ ] (3 10 = 30)

3 SECTION C (1 5 = 15)

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Answer any ONE question. All questions carry equal marks. 7. What are the various roles played by the HRM Manager? 8. Discuss various types of wage incentive plans. 9. Organisation have given only lip service to quality of way life. Discuss the statement critically and explain the status of QWC in Indian organisation. SECTION D ( Compulsary ) 10. CASE STUDY: The finishing department of a large paper manufacturing company has been the source of many grievances. The personnel director of the company has evidence that the superintendent, a member of the Old School, imposes heavy disciplinary penalties for the slightest violation (1 5 = 15)

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